Nexon Asia Pacific

What Nexon Asia Pacific does

Nexon Asia Pacific Pty Ltd is an Australian-headquartered digital consulting and managed services provider founded in 2000, serving mid-market enterprises, government agencies, non-profits and regulated-vertical organisations across Australia and New Zealand. The company operates from offices in Sydney, Brisbane and Melbourne with regional APAC coverage, and has assembled its capability set through seven acquisitions completed between 2017 and 2022 — most notably Computer Systems Australia (2021), Equate Technologies (2021) and Liveware Solutions (2022) — alongside organic build-out of DevOps, cybersecurity, customer experience and unified communications practices.

Nexon's core technology stack is built around enterprise platforms from a tightly curated vendor ecosystem: Genesys Cloud for contact center and customer experience, Microsoft Dynamics 365 (including Business Central ERP via Liveware) for ERP/CRM, Microsoft Teams for unified communications, Microsoft Azure and AWS for cloud infrastructure, ServiceNow for enterprise service management, and Fortinet/F5 Networks for cybersecurity and networking. Layered on top are proprietary frameworks such as the Platform Implementation Framework (PIF) for ServiceNow deployments and a portfolio of sub-brands (Nexon Accelerate, Amplify, Guardian, Xperience, Cyber, Absolute) that segment the go-to-market by customer outcome.

The business model combines recurring managed services contracts with project-based professional services and software/platform resale of vendor licenses and subscriptions. Pricing is entirely quote-based with no public rate card, and engagements typically run on multi-year terms. Distribution is through direct enterprise field sales teams augmented by Microsoft and Genesys channel partner programs, with marketing anchored on the corporate website, vendor co-marketing, industry events and customer case studies spanning financial services, education, healthcare, government and non-profit verticals.

Name

Nexon Asia Pacific

Legal name

Nexon Asia Pacific Pty Ltd

Website

https://nexon.com.au

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Nexon Asia Pacific is an Australian digital consulting and managed services provider that designs, deploys and manages enterprise technology — spanning Genesys Cloud contact center, Microsoft Dynamics 365, Azure, ServiceNow, cybersecurity and networking — for mid-market enterprises, government agencies and non-profits across Australia and New Zealand.

Ownership category

akta.pro rank

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Recurring managed services contracts providing ongoing monitoring, support, optimization, and management of enterprise technology infrastructure and applications. Represents the core recurring revenue base.
2. Professional Services: Implementation, deployment, customization, and consulting services for enterprise software platforms including Microsoft Dynamics 365, Genesys Cloud, and ServiceNow. Typically project-based or milestone-based billing.
3. Software and Platform Resale: Resale of software licenses and SaaS subscriptions including Microsoft Azure, Microsoft 365, Genesys Cloud, AWS, Fortinet, F5 Networks, and ServiceNow platforms to enterprise clients as part of integrated solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Nexon Asia Pacific is an Australian IT services and systems integrator that delivers end-to-end digital, cloud, cybersecurity, unified communications, and customer experience solutions to mid-market organizations. It operates as a certified partner and reseller for major enterprise technology platforms (Microsoft, Genesys, AWS, ServiceNow, Fortinet, F5, OneWeb), and provides the full lifecycle from advisory and implementation through ongoing managed services.

Product overview

Nexon Asia Pacific is an IT services provider offering integrated, end-to-end technology solutions for mid-market organisations. The portfolio is structured as a platform-plus-services model spanning Cloud Services (including Agile Business Cloud private cloud), Unified Communications (including Nexon Absolute Teams Phone System), Customer Experience Management powered by Genesys Cloud, Enterprise Service Management via ServiceNow, Cyber Security Solutions (including Nexon Cyber and Nexon Guardian practices), Network Solutions (including SD-WAN and LEO satellite via OneWeb), and Digital Solutions. These core services are delivered through integrated advisory, project implementation, and managed technology services, supported by specialised practices including Nexon Xperience (CX), Nexon Accelerate (digital transformation), Nexon Amplify, and DevOps. The company also implements Microsoft ecosystem solutions including Dynamics 365 Business Central, Teams, and related tools.

Differentiator

Problem solved

Functional benefit

Brands

• Nexon Accelerate: Accelerated transformation solutions for faster business outcomes
• Nexon Amplify
• Nexon Guardian
• Nexon Xperience
• Nexon Cyber
• Nexon Absolute

Products and services

• Cloud Services End-to-end cloud strategy, implementation, management and managed services covering public, private and hybrid cloud for mid-market organizations.
• Unified Communications Voice, contact centre and collaboration solutions delivered across channels for enterprise clients, including Microsoft Teams Phone System managed services.
• Customer Experience Management (CXM) Genesys Cloud-powered contact centre solutions delivering omnichannel customer experiences with AI-powered insights, chatbot, conversational AI, and workforce engagement management.
• Enterprise Service Management (ESM) ServiceNow-based IT service management implementations delivered using Nexon's Platform Implementation Framework, covering ITSM, requisition management and service desk automation.
• Cyber Security Solutions Managed cyber security, advisory, visibility and control, and Essential 8 compliance services leveraging Fortinet and F5 Networks, including penetration testing.
• Network Solutions Secure network connectivity solutions including SD-WAN, OneWeb LEO satellite connectivity for remote locations, and network security.
• Digital Solutions End-to-end digital solutions covering digital transformation, business digital solutions, and Internet of Things (IoT) integration for organizations.
• Integrated Advisory Services Future-ready advisory covering contemporary architecture design, pragmatic strategies, and transformation planning for digital transformation initiatives.
• Project Implementation Services Implementation services for secure solutions with proactive risk management, governance, project controls and on-time, on-budget delivery.
• Managed Technology Services End-to-end managed solutions providing long-term management, maintenance and optimisation of technology infrastructure and multi-vendor environments.
• Microsoft Solutions Implementation and managed services for Microsoft Dynamics CRM, Dynamics 365 Business Central ERP, Modern Workplace, and Microsoft Teams platforms.
• Nexon Absolute Cloud-based Microsoft Teams Phone System delivered as a complete managed service supporting voice and collaboration for mid-market organizations.
• Agile Business Cloud Private cloud solution providing centralized virtual services with flexibility and scalability, connected via secure high-performance network.

Named customers15 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability5 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• GenesyscoreTechnology or IntegrationNexon Asia Pacific is a premier and award-winning Genesys partner, holding multiple regional awards including Genesys Partner of the Year Australia (2024, 2025), APAC Partner Innovation Award (2022, 2023), and Emerging Partner of the Year APAC (2021). Nexon deploys and manages Genesys Cloud CX platform for enterprise clients, providing omnichannel contact center, workforce engagement management, and customer experience analytics solutions.
• MicrosoftcoreTechnology or IntegrationNexon is a certified Microsoft partner deploying Microsoft Dynamics 365 (including Business Central ERP), Microsoft Teams (unified communications), Microsoft Azure (cloud infrastructure), and Microsoft 365 platforms. The partnership encompasses solution implementation, customization, and managed services across the Microsoft ecosystem. Nexon has made acquisitions (Liveware Solutions) specifically to deepen its Microsoft Dynamics 365 Business Central ERP capabilities.
• AWScoreTechnology or IntegrationAmazon Web Services is a core cloud infrastructure partner for Nexon Asia Pacific, providing the underlying cloud platform for enterprise workloads delivered as part of Nexon's managed services offerings.
• FortinetsupportingTechnology or IntegrationFortinet cybersecurity solutions are integrated into Nexon's managed services and security offerings, particularly following the acquisition of Equate Technologies which brought deep Fortinet expertise.
• F5 NetworkssupportingTechnology or IntegrationF5 Networks application delivery and security solutions are incorporated into Nexon's enterprise network and security managed services, inherited through the Equate Technologies acquisition.
• OneWebsupportingTechnology or IntegrationOneWeb LEO (Low Earth Orbit) satellite connectivity solutions are offered by Nexon to enterprise clients requiring high-bandwidth, low-latency connectivity in remote or challenging locations across Australia, complementing terrestrial connectivity solutions.
• ServiceNowsupportingTechnology or IntegrationServiceNow is integrated as part of Nexon's enterprise service management and workflow automation capabilities, enabling clients to automate IT service management, operations workflows, and employee/customer service processes.
• Liveware SolutionscoreStrategic or Co-development PartnerLiveware Solutions was acquired by Nexon Asia Pacific. It was a specialist Microsoft Dynamics 365 Business Central ERP implementation provider, bringing deep ERP expertise, methodologies, and customer relationships that strengthen Nexon's ERP practice.
• Equate TechnologiescoreStrategic or Co-development PartnerEquate Technologies was acquired by Nexon Asia Pacific. It was a specialist in cybersecurity, cloud services, and network infrastructure, bringing capabilities in Fortinet, F5 Networks, AWS, and broader security practices that expanded Nexon's managed security and infrastructure services.
• Computer Systems AustraliasupportingStrategic or Co-development PartnerComputer Systems Australia was acquired by Nexon Asia Pacific, expanding Nexon's infrastructure, managed services, and geographic footprint across Australian capital cities including Sydney, Brisbane, and Melbourne.

Scale indicators2 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Versent: Australian-born cloud and digital consultancy specialising in AWS, Microsoft, and cloud-native engineering for mid-market and enterprise. Highly comparable in vendor certifications, customer size tier, and Australian geographic focus.
• Data#3 Limited: ASX-listed Australian IT solutions and services company with deep Microsoft, Genesys, and AWS partnerships, serving enterprise and government across Australia. Closely comparable in vendor mix, customer segments, and managed services-plus-resale model.
• Slalom: US-founded consulting firm with expanding Asia-Pacific presence focused on mid-market and enterprise digital transformation. Comparable in customer size tier, modern workplace/CRM/CX delivery focus, and Microsoft/Genesys-style vendor partnerships.
• Logicalis Australia: Global systems integrator with significant Australian operations delivering managed services, cloud, and digital workplace solutions. Directly comparable in offering mix, vendor alignment, and enterprise/government go-to-market.

Broad incumbents

• Deloitte Digital (Australia): Digital transformation arm of Deloitte with strong Australian practice delivering technology implementation, cloud, and customer experience engagements. Overlaps directly with Nexon's enterprise transformation offerings at the upper end of deal sizes.
• Accenture Australia: Global professional services firm with substantial Australian presence delivering technology, cloud, and managed services across all major verticals. Direct competitor for large enterprise and government transformation mandates but with vastly deeper delivery resources.
• DXC Technology Australia: Global end-to-end IT services company with substantial Australian business spanning managed services, applications, and modern workplace. Competes for the same enterprise and government managed services contracts but at significantly larger scale and global delivery footprint.
• NTT Data Australia: Global IT services and consulting firm with active Australian practice across cloud, applications, and managed infrastructure. Direct competitor for enterprise digital transformation RFPs, but with much broader portfolio and global delivery.
• CGI Group (Australia): Global IT and business consulting services firm with Australian operations focused on government and enterprise. Comparable in end-to-end managed services and systems integration, but at materially larger scale.

Regional players

• Tesserent: Australian-headquartered cybersecurity services firm (now part of Thales) delivering managed security, advisory, and compliance to enterprise and government. Directly comparable to Nexon Cyber / Nexon Guardian practices as an Australian security specialist.

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/nexonap
• Facebookfacebook.com/nexonap
• LinkedInlinkedin.com/company/nexonap

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A7 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nexon Asia Pacific