Qelp
Qelp is a Netherlands-based private software company founded in 2004 that develops self-service and call center software solutions for smartphones. Headquartered in Amsterdam with 51-100 employees, the company serves organizations requiring mobile-enabled customer experience tools.
- Company typePrivate
- Founded2004
- HeadquartersAmsterdam, Netherlands
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Qelp does
Qelp is a Netherlands-based private software company founded in 2004 and headquartered in Amsterdam. The company develops and delivers self-service and call center software solutions targeted at smartphone platforms, positioning itself in a narrow vertical of the broader customer experience software market. Its product offering centers on enabling end-customers to resolve support issues independently through mobile self-service interfaces, with what appears to be related call center tooling on the agent side.
With 51-100 employees, Qelp operates as a focused mid-market B2B software vendor rather than a scaled enterprise platform. The company's revenue mechanics are not disclosed; no pricing models, customer segments, contract structures, or go-to-market details are available in the input data. Public leadership disclosure is limited to Alexander Hamel, VP of Operations.
The available data is notably thin: no funding history, M&A activity, partnerships, product roadmap, customer logos, or financial disclosures are present. The aggregated source material appears to be dominated by information about an unrelated CX outsourcer (Foundever), and Qelp-specific evidence is restricted to firmographic profile entries. As a result, conclusions about technology architecture, commercial scale, and strategic direction are necessarily constrained to what can be inferred from these firmographic anchors alone.
Qelp firmographics
Firmographics- Name
- Qelp
- Legal name
- Foundever
- Website
- https://qelp.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Qelp is a Netherlands-based private software company founded in 2004 that develops self-service and call center software solutions for smartphones. Headquartered in Amsterdam with 51-100 employees, the company serves organizations requiring mobile-enabled customer experience tools.
- Ownership category
- akta.pro rank
Qelp industry classification
Industry- Product category
- Mobile Self-Service Software
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)
Keywords
Where Qelp is headquartered
LocationHeadquarters
- HQ city
- Amsterdam
- HQ country
- Netherlands
- HQ region
- Europe
Markets served
Qelp business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Customer Experience Services: B2B customer experience outsourcing services including customer care, technical support, sales, and back-office support delivered to enterprise clients across multiple industries
Go-to-market motion1 record
Distribution channels1 record
Marketing channels9 records
Qelp product offering
Product offeringCore offering
Qelp develops and delivers self-service software and call center software solutions designed for smartphones. The company's offering enables customers to access help and resolve inquiries directly via mobile devices, providing mobile-first self-service and assisted-service capabilities for end users.
Product overview
Foundever offers a comprehensive CX (Customer Experience) platform with a portfolio of 22 distinct solutions covering the entire customer journey. The platform operates as a modular ecosystem where core solutions like Contact Center as a Service and Omnichannel CX provide foundational infrastructure, while specialized AI-powered solutions (Artificial Intelligence, Conversational AI, Generative AI, Intelligent Automation) add intelligent capabilities. Additional modules including Advanced Analytics, CX Analytics, and Interaction Analytics deliver insights, while Knowledge Management, Self-Service, and Messaging Platform enable customer self-sufficiency. The platform also includes strategic services (CX Strategy & Design, Learning & Development), emerging channels (Metaverse as a CX Channel), and support functions (Social Media CX, Case Management, Experience Orchestration). All solutions are designed to work together as an integrated customer experience ecosystem.
Differentiator
Problem solved
Functional benefit
Products and services
- Qelp Self-Service Software
- Qelp Call Center Software for Smartphones
Companies that use Qelp
Customer profileNamed customers2 records
Segments11 records
Ideal customer profiles1 record
Qelp technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability9 records
Feature15 records
Qelp partnerships and signals
Strategic signalRecent moves1 record
Qelp competitors and assessment
Company assessmentBroad incumbents
- Talkdesk: Talkdesk provides cloud-based contact center software with AI-powered self-service, IVR, and customer experience automation — a relevant incumbent in the call center software category.
- Five9: Five9 provides cloud contact center software including intelligent self-service, IVR, and AI virtual agents — overlapping directly with Qelp's self-service and call center software positioning.
- Genesys: Genesys is a leading enterprise contact center platform offering omnichannel routing, self-service IVR, and AI-driven customer engagement — a broader incumbent that competes with Qelp's call center software capabilities.
- Salesforce Service Cloud: Salesforce Service Cloud is a major CRM-integrated customer service platform with self-service portals, knowledge bases, and contact center functionality, representing a large incumbent in the same category as Qelp.
- NICE inContact: NICE inContact delivers enterprise cloud contact center software with self-service AI, workforce engagement, and CX analytics — a broad incumbent serving the same contact center software market as Qelp.
Emerging players
- Ada: Ada is an AI-native customer service automation platform specializing in chatbots and self-service — an emerging competitor in the AI-driven self-service space where Qelp operates.
Direct peers
- Freshdesk (Freshworks): Freshdesk offers cloud-based customer support software with self-service portals, AI chatbots, and contact center features, serving SMB and mid-market customers with similar self-service functionality to Qelp.
- Intercom: Intercom offers a customer messaging platform with AI-powered chatbots, self-service knowledge bases, and helpdesk features, directly comparable to Qelp's mobile-first self-service software focus.
- Zendesk: Zendesk provides customer service and engagement software including self-service help centers, chatbots, and contact center capabilities — directly overlapping with Qelp's mobile self-service and call center software focus.
- Kustomer: Kustomer offers an AI-powered customer service CRM platform with self-service capabilities and contact center functionality, competing with Qelp in the mid-market customer experience software space.
Market position
Strengths3 records
Weaknesses3 records
Competitive moat2 records
Key risks5 records
Key highlights5 records
Customer concentration
Qelp social profiles
Digital presenceQelp financial estimates
Financial estimateRevenue estimate
Valuation estimate
Qelp leadership team
Management profileNumber of profiles
Profiles1 record
Qelp funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Qelp M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Qelp
What does Qelp do?
Qelp develops and delivers self-service software and call center software solutions designed for smartphones. The company's offering enables customers to access help and resolve inquiries directly via mobile devices, providing mobile-first self-service and assisted-service capabilities for end users.
Is Qelp a public or private company?
Qelp is a private company. It is classified as unknown and is currently operating.
When was Qelp founded?
Qelp was founded in 2004. It employs 51 to 100 people.
Where is Qelp based?
Qelp is headquartered in Amsterdam, Netherlands, in the Europe region.
How does Qelp make money?
One revenue line is on record: customer Experience Services.
Who are Qelp's main competitors?
Broad incumbents on record are Talkdesk, Five9, Genesys, Salesforce Service Cloud and NICE inContact. Ada is listed as an emerging player. Direct peers are Freshdesk (Freshworks), Intercom, Zendesk and Kustomer.
Does Qelp have an API?
No public API is recorded for Qelp.
What industry is Qelp in?
Qelp's product category is Mobile Self-Service Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 54151 and its SIC code is 7372.