CSR Communications
CSR Communications is a Washington, D.C.-area boutique consultancy founded in 2014 that delivers organizational change management services — including strategic planning, leadership development, board governance, and change communication — primarily to nonprofits, foundations, and associations using proprietary psychology-based methodologies.
- Company typePrivate
- Founded2014
- HeadquartersWashington, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What CSR Communications does
CSR Communications LLC is a privately held consulting firm headquartered in the Washington, D.C. metropolitan area (Severna Park, Maryland), founded in 2014 by Nancy Murphy. The firm specializes in organizational change management for mission-driven organizations, with primary emphasis on nonprofits, foundations, and associations, alongside secondary work in corporate sustainability, higher education, and government/municipal agencies. Its service portfolio spans six core offerings — Change Management Capacity Building, Strategic Plans, Change Communication Strategy, Executive Offsites & Retreats, Strategic Consensus Building, and Board of Directors Evolution — supplemented by an annual Meta Trends Report and a monthly executive peer forum.
The firm's underlying technology consists of psychology-based methodologies and proprietary assessment tools, including BoardCQ™ (a 35-question change readiness assessment for nonprofit boards launched October 2024), the Change Mindset Spectrum™, the Artifacts Excavation™ process, the Intrapreneurs Influence Lab™, and SHIFT: The 30-Day Change Leadership Survival Kit. These methodologies integrate validated third-party instruments such as Everything DiSC® and KOLBE A™. Architecture is service-delivery rather than software; no APIs, app, or digital platform are offered, with BoardCQ™ being the only self-serve digital product.
Revenue mechanics are project-based and quote-based across all streams — consulting engagements, training and development programs, executive coaching, strategic planning/facilitation, and assessment/diagnostic services — typically structured as multi-year contracts or finite project scopes. The go-to-market combines enterprise field sales (direct outreach to organizations) with community-led growth via the Next Big Thing Executive Forum and content-led demand generation through the Meta Trends Report and LinkedIn thought leadership. Customers include the Annie E. Casey Foundation, Fair Trade USA, Sodexo, Temple University, the American Public Health Association, the Baltimore City Mayor's Office of Employment Development, and YWCA, among others. The firm is privately controlled by founder Nancy Murphy with no institutional investment disclosed, is women-owned (WBENC and SBA WOSB certified), and operates with a team of 13+ professionals.
CSR Communications firmographics
Firmographics- Name
- CSR Communications
- Legal name
- CSR Communications LLC
- Website
- https://csrcommunications.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- CSR Communications is a Washington, D.C.-area boutique consultancy founded in 2014 that delivers organizational change management services — including strategic planning, leadership development, board governance, and change communication — primarily to nonprofits, foundations, and associations using proprietary psychology-based methodologies.
- Ownership category
- akta.pro rank
CSR Communications industry classification
Industry- Product category
- Organizational Change Management Consulting
- NAICS
- Administrative Management and General Management Consulting Services (541611)
- SIC
- Services-Management Consulting Services (8742)
- akta.pro primary industry
- Organization Design & Change Management Consulting (BPAHACAD)
- akta.pro secondary industry
- Change Management & Transformation Consulting (BPAHAGAC)
Keywords
Where CSR Communications is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
CSR Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Professional Services - Consulting Engagements: Project-based consulting engagements for organizational change management, strategic planning, and board governance improvement. These are typically one-time or finite-duration engagements with defined scopes of work.
- Training and Development Programs: Revenue from delivering change leadership training programs, workshops, and the Intrapreneurs Influence Lab. These may be structured as one-time workshops or ongoing training partnerships.
- Executive Coaching: Individual or group coaching engagements for executives and leaders developing change-resilient mindsets and leadership capabilities.
- Strategic Planning and Facilitation: Revenue from facilitating strategic planning processes, board retreats, and organizational transformation initiatives.
- Assessment and Diagnostic Services: Fees for administering proprietary assessments including BoardCQ™ and Change Mindset Spectrum™, as well as integrated use of third-party tools such as Everything DiSC® and KOLBE A INDEX™.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom project-based engagements with pricing based on scope, duration, and team requirements |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels9 records
CSR Communications product offering
Product offeringCore offering
CSR Communications is a management consulting firm that helps mission-driven organizations navigate transformational change through six core service lines: Change Management Capacity Building (training, executive coaching, leadership development), Strategic Plans, Change Communication Strategy & Key Stakeholder Messaging, Executive Offsites & Retreats, Strategic Consensus Building, and Board of Directors Evolution. The firm anchors its offering in proprietary methodologies including the BoardCQ™ change readiness assessment, Change Mindset Spectrum™, Artifacts Excavation™ Process, and the Intrapreneurs Influence Lab™.
Product overview
CSR Communications offers a portfolio of consulting services organized around organizational change management, supplemented by proprietary assessment tools and methodologies. The core service suite spans six offerings: Change Management Capacity Building (training, coaching, and leadership development), Strategic Plans (Goal-Getter methodology), Change Communication Strategy & Key Stakeholder Messaging, Executive Offsites & Retreats, Strategic Consensus Building, and Board of Directors Evolution. Anchoring the portfolio is BoardCQ™ (the Change Readiness Index for Nonprofit Boards), a proprietary assessment tool measuring board change readiness across eight characteristics with a 35-question survey and 6-month follow-up. Supporting the service lines are proprietary frameworks including the Change Mindset Spectrum™ (emotional response to change), Artifacts Excavation™ Process (identifying and replacing status-quo-reinforcing artifacts), Intrapreneurs Influence Lab™ (change leadership development), SHIFT: The 30-Day Change Leadership Survival Kit, and the Goal Getter Strategic Planning methodology. The firm also hosts the Next Big Thing Executive Forum (a monthly peer executive forum) and publishes an annual Meta Trends Report analyzing cross-industry forces across 30+ sectors.
Differentiator
Problem solved
Functional benefit
Products and services
- BoardCQ™ A proprietary change readiness assessment for nonprofit boards. Board members and the chief executive each complete a 35-question survey taking approximately five minutes, rated across eight characteristics of change-ready boards. Produces a baseline report identifying top strengths and development areas, with a 6-month follow-up reassessment.
- Change Management Capacity Building Leadership development, training, and executive coaching services to build change-ready, change-capable, and change-resilient organizations. Includes customized training using the 'learning triangle' methodology, follow-up nudges, client-specific case studies, and teach-back tools.
- Strategic Plans Strategic planning services using the proprietary Goal-Getter process. Includes SmartStart (project alignment and blueprint), Context Capture (research and stakeholder input), Map It (goal and strategy mapping), and Make It Real (90-day Jump Start Implementation Kit and Re-Alignment Sessions). Right-sized for organizations ranging from refresh to complete reinvention.
- Change Communication Strategy & Key Stakeholder Messaging Communication strategy and message design services grounded in influence and persuasion theory. Includes Discovery (audience research), Resistance Mapping, Mine the Essence (message refinement), and Design, Deliver, Measure, Repeat cycles.
- Executive Offsites & Retreats Facilitation of executive and leadership team offsites and retreats lasting three hours to three days. Covers team-building, strategic alignment, post-crisis rebuilding, culture transformation, and moonshot visioning. Includes pre-work, facilitation, event summaries, strategic recommendations, and follow-up commitments.
- Strategic Consensus Building Stakeholder engagement and buy-in acceleration services. Uses psychographic Stakeholder Mapping, Psychology of Influence tools (built on neuroscience, persuasion theory, and human dynamics), Listening & Learning frameworks, and customized communication and outreach strategies.
- Board of Directors Evolution Nonprofit board development services focused on change readiness. Includes BoardCQ™ change readiness assessment, Evolution Path strategy design, facilitated board work sessions and retreats using the Intrapreneurs Influence Lab™ framework, and Board Chair-CEO executive coaching.
Quantifiable outcome
- Organizations report improved board governance effectiveness and decision-making following BoardCQ™ assessments and governance consulting engagements
- +1 more outcomes
Companies that use CSR Communications
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles4 records
CSR Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
CSR Communications partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights6 records
CSR Communications competitors and assessment
Company assessmentDirect peers
- Blue Beyond Consulting: Blue Beyond Consulting provides organizational development, change management, and leadership development services to corporate, nonprofit, and public sector clients. Its integrated change communication and leadership coaching offerings directly parallel CSR Communications' capacity-building services.
- BoardSource: BoardSource is a national nonprofit organization focused exclusively on nonprofit board governance, leadership, and effectiveness. CSR Communications' BoardCQ™ assessment and Board of Directors Evolution service line compete directly in the nonprofit board readiness and governance consulting category.
- TCC Group: TCC Group provides consulting, evaluation, and capacity-building services to foundations and nonprofits, with overlap in strategic planning, organizational assessment, and nonprofit board development work—directly mirroring CSR Communications' core service portfolio.
- Prosci: Prosci is the leading provider of change management methodology, training, and certification globally. Both firms sell structured change management frameworks, training programs, and advisory services to organizations navigating transformation, with overlapping buyer personas in HR, project management, and transformation leadership.
- La Piana Consulting: La Piana Consulting specializes in nonprofit strategy, executive transitions, and organizational change for foundations and mission-driven organizations. CSR Communications' board evolution, strategic planning, and leadership coaching services overlap directly with La Piana's offerings.
- The Bridgespan Group: Bridgespan is a nonprofit and philanthropy-focused strategy consulting firm advising foundations, NGOs, and nonprofits on strategic planning and organizational transformation. CSR Communications competes directly in the nonprofit board governance and strategic planning segment that Bridgespan also serves.
- Kotter Inc. Kotter applies John Kotter's 8-Step Process for Leading Change through consulting, training, and proprietary tools. CSR Communications' Change Mindset Spectrum™ and Artifacts Excavation™ occupy the same diagnostic methodology category, serving similarly motivated change leadership buyers.
Broad incumbents
- Deloitte (Human Capital Practice): Deloitte's Human Capital practice offers organization transformation, change management, and leadership development at global enterprise scale. While serving a different scale tier, Deloitte competes for large corporate change management mandates that CSR Communications' corporate sustainability clients may also pursue.
- Accenture (Change Management Practice): Accenture operates a large-scale change management and organization transformation practice as part of broader technology and consulting engagements. It represents the global incumbent alternative for clients seeking change advisory as part of multi-million-dollar transformation programs.
- McKinsey & Company (Organization Practice): McKinsey's Organization Practice advises global clients on organizational design, culture, and large-scale change transformations. While serving fundamentally different scale and price points, McKinsey competes for board-level and CEO-sponsored transformation mandates from large foundations and corporate CSR clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
CSR Communications social profiles
Digital presenceCSR Communications compliance and trust
Trust signalCompliance2 records
CSR Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
CSR Communications leadership team
Management profileNumber of profiles
Profiles16 records
CSR Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CSR Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CSR Communications
What does CSR Communications do?
CSR Communications is a management consulting firm that helps mission-driven organizations navigate transformational change through six core service lines: Change Management Capacity Building (training, executive coaching, leadership development), Strategic Plans, Change Communication Strategy & Key Stakeholder Messaging, Executive Offsites & Retreats, Strategic Consensus Building, and Board of Directors Evolution. The firm anchors its offering in proprietary methodologies including the BoardCQ™ change readiness assessment, Change Mindset Spectrum™, Artifacts Excavation™ Process, and the Intrapreneurs Influence Lab™.
Is CSR Communications a public or private company?
CSR Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CSR Communications founded?
CSR Communications was founded in 2014. It employs 1 to 10 people.
Where is CSR Communications based?
CSR Communications is headquartered in Washington, United States, in the North America region.
How does CSR Communications make money?
Five revenue lines are on record. Professional Services - Consulting Engagements are the primary driver. The others are training and Development Programs, executive Coaching, strategic Planning and Facilitation and assessment and Diagnostic Services.
Who are CSR Communications's main competitors?
Direct peers on record are Blue Beyond Consulting, BoardSource, TCC Group, Prosci, La Piana Consulting, The Bridgespan Group and Kotter Inc.. Broad incumbents are Deloitte (Human Capital Practice), Accenture (Change Management Practice) and McKinsey & Company (Organization Practice).
Does CSR Communications have an API?
No public API is recorded for CSR Communications.
What industry is CSR Communications in?
CSR Communications's product category is Organizational Change Management Consulting. Its primary akta.pro industry code is BPAHACAD, Organization Design & Change Management Consulting, with a secondary code of BPAHAGAC, Change Management & Transformation Consulting. Its NAICS code is 541611 and its SIC code is 8742.