What Kerv does

Kerv is a UK-headquartered, purpose-driven digital transformation partner operating across three integrated practices: Kerv Experience (customer experience and Genesys Cloud contact centre), Kerv Digital (Microsoft business applications), and Kerv Connect (network and security, including SD-WAN and SASE). The company is the longest-standing Genesys Cloud partner in EMEA with 40+ successful cloud CX migrations and 20,000+ contact centre agents deployed across 90+ customers. It also holds all six Microsoft Solution Partner designations, positioning it as a top-tier Microsoft implementation partner for Dynamics 365, Azure, Power Platform, and Copilot.

The technology stack centres on multi-vendor integration rather than a single proprietary platform. Core assets include proprietary Genesys-extension apps: CX Vizz (real-time dashboards via PowerBI/Tableau/Grafana), CX Translate (real-time translation across 110+ languages at 99.95% accuracy, handling 6M+ messages per month), and CX Connect (Genesys-to-Dynamics 365 integration). Network capabilities are anchored by Juniper SD-WAN/SASE and Verint workforce engagement solutions. Kerv's accumulated brand equity includes B Corp certification, multiple Genesys partner-of-the-year awards since 2019, and consistent Great Place to Work recognition.

Kerv generates revenue through four streams: managed services (24/7 cloud, network, and security operations), professional services (consulting and implementation), Genesys Cloud software licensing (four tiers, Cloud 1–4), and proprietary software subscriptions (CX Translate sold per concurrent agent, also via the Genesys AppFoundry marketplace). Primary customer segments are UK public sector (central and local government, NHS-adjacent) and financial services (banks, building societies), with secondary verticals in BPOs/outsourcers, retail, legal, healthcare, and membership organisations. The company is privately held, backed by Bridgepoint (primary) and LDC, and has executed at least five acquisitions since 2021, most recently Inciper in September 2024, which added 75 practitioners and revenues exceeding £10 million.

Name

Kerv

Legal name

Kerv Group Limited

Website

https://kerv.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Kerv is a UK-headquartered digital transformation partner delivering cloud customer experience (Genesys Cloud), Microsoft business applications, and network security solutions to enterprises across public sector, financial services, BPO, and other verticals.

Ownership category

akta.pro rank

Product category

Digital Transformation Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF)

akta.pro secondary industries

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), SD-WAN & Virtual CPE (vCPE) (HDAFANAG), Cloud-Native Development (Containers, Kubernetes, Microservices) (BPAEACAD)

Keywords

• Cloud managed services
• Contact centre transformation
• Digital transformation consulting
• Network security integration
• Customer experience solutions

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Ongoing managed services including cloud contact centre management, network management, cybersecurity services, and IT infrastructure management. Provides 24/7 support desk and continuous service improvement.
2. Professional Services: Implementation, consulting, and project delivery services including digital transformation consultancy, CX consultancy, technical consultancy, and project/programme management. Includes business change consultancy and IT leadership advisory.
3. Software Licensing (Genesys Cloud): Resale and licensing of Genesys Cloud platform with four flexible licensing tiers (Cloud 1-4) covering inbound/outbound voice, omnichannel contact centre, and full WEM capabilities.
4. Proprietary Software (CX Translate): Charged per concurrent agent usage with additional character-based pricing. Available through direct purchase or via Genesys AppFoundry marketplace. Minimum 10-agent commitment with no long-term contract required.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Kerv is a cloud-centric managed service and digital transformation provider delivering cloud contact centre solutions, managed services, professional consulting, and proprietary software. The company operates as the longest-standing Genesys Cloud partner in EMEA, reselling and implementing the Genesys Cloud platform while building proprietary apps (CX Translate, CX Vizz, CX Connect) that extend Genesys capabilities. Services span cloud network integration (SD-WAN/SASE), cybersecurity, compliance, and AI-powered customer experience automation for enterprise and public sector clients.

Product overview

Kerv is a purpose-driven digital transformation partner offering a unified portfolio of cloud, CX, and IT solutions. The core offering centres on Genesys Cloud as the primary contact centre platform, supplemented by Kerv-developed apps including CX Vizz (analytics dashboards), CX Translate (real-time multilingual translation), and CX Connect (Dynamics 365 integration). The company operates through three main practices: Kerv Experience (CX/contact centre - longest-standing Genesys partner in EMEA), Kerv Digital (Microsoft-centric digital transformation), and Kerv Connect (network and security). Service offerings span Secure Foundations (cybersecurity/compliance), Technology Enablement (managed services, business platforms), and Innovation & AI (AI chatbots, voicebots, Microsoft Copilot, and generative AI services). Kerv has grown through acquisitions including Worth Digital, Gyrocom, and Inciper (Microsoft Dynamics consultancy with 75 practitioners acquired October 2024).

Differentiator

Problem solved

Functional benefit

Products and services

• Genesys Cloud Platform Kerv's primary cloud contact centre platform, delivered as a Genesys partner providing omnichannel customer engagement including digital channels, AI and automation, customer journey management, agent copilot, workforce engagement management, and real-time reporting and analytics. Sold via four licensing tiers (Cloud 1-4) on monthly subscription.
• CX Vizz Real-time out-of-the-box dashboards and data integration solution for Genesys Cloud using industry-standard BI tools (PowerBI, Tableau, Grafana) to provide call centre, sales, and helpdesk KPIs with intraday real-time monitoring.
• CX Translate Kerv app that translates real-time webchats, SMS, email and messaging conversations within Genesys Cloud. Supports 110+ languages with 99.95% translation accuracy, automatic language detection, and customisable communication styles. Translates 6M+ messages per month.
• CX Connect Kerv app that integrates Genesys Cloud and Microsoft Dynamics 365, providing contact centre agents with a unified view of customer interactions across both platforms.
• Contact Centre as a Service (CCaaS) Managed cloud contact centre service helping organisations deliver in the digital world across social, web, email and mobile channels.
• Managed Cloud Contact Centre Full-service management of contact centre operations including implementation, operation and continual improvement with 24/7 support.
• Secure Foundations Cybersecurity and compliance services including Data and Governance, Assured Compliance, and Secure Connected Cloud to protect critical systems, data and operations.
• SD-WAN/SASE Network Solutions Network and security integration services including SD-WAN and Secure Access Service Edge (SASE) solutions for managed networks and cybersecurity capabilities.
• Kerv Experience Practice Kerv's customer experience practice; longest-standing Genesys Cloud partner in EMEA with 20,000+ contact centre agents deployed across 90+ customers. Specialises in CX consultancy, managed services, and customer success.
• Kerv Digital Practice Kerv's digital transformation practice specialising in Microsoft technologies including Dynamics 365, Power Platform, Azure, and related implementations, expanded by Inciper acquisition.
• Voxivo CX Cloud contact centre enhancement designed for fast agent adoption and value, providing features to boost efficiency.

Quantifiable outcome

• 99% CSAT achieved by customers following Kerv Experience Genesys Cloud deployment
• +7 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability12 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core, supporting and strategic.

• MicrosoftcoreTechnology or IntegrationPremier Microsoft partner delivering end-to-end transformation with Microsoft technologies from cloud to AI. Achieved all six Microsoft Solution Partner designations. Delivers Azure, Dynamics 365, Power Platform, and Copilot implementations. Microsoft Azure used for cloud infrastructure and AI workloads.
• GenesyscoreTechnology or IntegrationLongest-standing Genesys Cloud partner in EMEA with the most deployments (40+). Exclusive focus on Genesys technology. Multiple awards including UKI Volume Partner of the Year 2026, UKI Partner of the Year 2024, and Elite Partner status. Delivers Genesys Cloud CCaaS, WEM, AI chatbots, and voicebots.
• Juniper NetworkssupportingTechnology or IntegrationNetwork technology partner enabling high-performance, secure networks for modern, resilient organizations. Provides SD-WAN and network infrastructure solutions.
• VerintsupportingTechnology or IntegrationPartner for customer and workforce insights, engagement optimization, and experience improvement through Verint solutions integrated with Genesys Cloud.
• SetelstrategicStrategic or Co-development PartnerCo-created AI-driven transformation solutions with Setel for Unilever International. Combined strengths to deliver scalable solutions across Azure, Dynamics 365, and more. Joint innovation for new product development platforms.

Scale indicators15 records

Expansion highlights6 records

Regional players

• Computacenter: UK-headquartered IT infrastructure provider with deep enterprise relationships, managed services, and cloud networking (SD-WAN/SASE) offerings. Comparable to Kerv in UK enterprise IT services and cloud transformation, though less focused on Genesys-specific CX delivery.
• ANS Group: UK-based cloud managed services and digital transformation provider with Microsoft Azure expertise and enterprise/public sector focus. Closely comparable to Kerv's Kerv Connect and managed services offerings, particularly for mid-market and public sector cloud projects.
• SCC: Major UK and European IT services and managed services provider with enterprise and public sector focus. Overlaps with Kerv in cloud managed services, SD-WAN/SASE networking, and UK public sector transformation projects.
• Softcat: UK-leading IT infrastructure reseller and managed services firm with strong enterprise and public sector presence. Comparable to Kerv in UK cloud and infrastructure transformation, though primarily a technology procurement-led model versus Kerv's Genesys-centric CX practice.

Broad incumbents

• Capgemini: Global SI with significant Genesys Cloud practice, strong Microsoft Azure and Dynamics 365 capabilities, and dedicated customer experience transformation services. Overlaps with Kerv in CX, cloud managed services, and enterprise integration, but operates at much broader scale.
• Accenture: World's largest SI with dedicated Genesys Cloud, Microsoft, and cloud transformation practices serving global enterprises. Comparable to Kerv in Genesys-led CX transformation and Microsoft ecosystem delivery, but with vastly deeper bench and global footprint.
• HCLTech: Major IT services firm with established Genesys partnership, Microsoft Cloud and Dynamics practices, and broad managed services capabilities. Comparable to Kerv across cloud, CX, and digital transformation, though at significantly larger scale.
• Cognizant: Global SI with strong CX practice, Genesys and Microsoft partnerships, and digital transformation services. Competes with Kerv for enterprise CX modernization work, particularly in regulated industries, with broader geographic and capability coverage.

Direct peers

• Avanade: Joint Accenture-Microsoft venture with deep Microsoft Solution Partner expertise and significant Genesys Cloud delivery experience. Closest direct peer to Kerv given its Microsoft-first DNA, enterprise CX transformation focus, and broad cloud managed services portfolio.
• NTT Data: Major global SI and Genesys Elite partner with substantial contact centre transformation and managed services practice. Directly comparable to Kerv in Genesys-led delivery model, multi-vendor cloud networking (SD-WAN/SASE), and enterprise CX transformation services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@aheadofthekerv
• LinkedInlinkedin.com/company/kerv

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kerv