UGI Utilities

What UGI Utilities does

UGI Utilities, Inc. is a Pennsylvania-incorporated, privately held regulated utility that operates as the wholly owned gas and electric distribution subsidiary of UGI Corporation (NYSE: UGI). The company's Gas Division delivers natural gas to approximately 690,000 customers across certificated portions of 46 Pennsylvania counties and one Maryland county through a network of roughly 12,000 miles of distribution pipeline. Its Electric Division serves more than 63,000 customers in parts of Luzerne, Wyoming, and Columbia counties, Pennsylvania through approximately 2,000 miles of lines and 14 substations; that division is subject to a definitive agreement (April 2026) to be sold to funds managed by Argo Infrastructure Partners LP for approximately $470 million, with closing expected in Q1 2027. The company employs approximately 1,500 people across its operations.

UGI's core technology is physical utility infrastructure — distribution pipelines, transmission lines, substations, and metering systems — augmented by a suite of digital customer engagement and operational systems. These include the UGI Online Account Center web portal, a dedicated iOS/Android mobile application, and a Transportation Customer Portal serving large-volume commercial and industrial customers. Operational technology differentiators include the Pennsylvania PUC-approved Weather Normalization Adjustment (WNA) five-year pilot that reconciles bills against a 15-year Heating Degree Day baseline, a smart-thermostat-based Demand Response Program offering bill credits up to $115/year, a Small Generator Interconnection process with tiered review levels for systems up to 5 MW, and a Katapult portal for third-party pole attachments using both traditional and One-Touch Make Ready workflows.

UGI earns revenue through regulated distribution charges and pass-through commodity charges approved by the Pennsylvania Public Utility Commission. Pricing follows usage-based, monthly-billed rate schedules: residential natural gas at $0.76795/ccf (March 1, 2026 Price to Compare), commercial/industrial at $7.5311/mcf, residential electric at 12.617¢/kWh, and non-residential at 12.094¢/kWh. The company pursues successive base rate increases — $71.1M in 2019, $74.6M in 2020, $82.7M in 2022, $110.395M in 2025, and a filed $99.368M (8.05%) request in 2026 — to recover capital investment and operating costs. Its GTM motion is direct-to-consumer regulated utility service, supplemented by Pennsylvania's Customer Choice program under which 40+ licensed natural gas suppliers and 12 licensed electric generation suppliers compete to supply the commodity while UGI retains exclusive delivery rights across its certificated territories.

Name

UGI Utilities

Legal name

UGI Utilities, Inc.

Website

https://ugi.com

Company type

Private

Founded year

1882

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

UGI Utilities is a Pennsylvania Public Utility Commission-regulated gas and electric distribution utility serving approximately 760,000 customers across 46 Pennsylvania counties and one Maryland county through roughly 12,000 miles of gas pipeline and 2,000 miles of electric lines, operating as a wholly owned subsidiary of UGI Corporation (NYSE: UGI).

Ownership category

akta.pro rank

Product category

Natural Gas Distribution

NAICS

Natural Gas Distribution (221210), Natural Gas Distribution (2212), Electric Power Transmission, Control, and Distribution (22112), Pipeline Transportation of Natural Gas (48621)

SIC

Natural Gas Transmisison & Distribution (4923), Natural Gas Distribution (4924), Electric Services (4911)

akta.pro primary industry

Local Distribution Company (LDC) Natural Gas Distribution Utilities (TLAGADAA)

akta.pro secondary industries

Gas Distribution Operations (Day-to-Day Field & System Operations) (EUAJAAAB), Regulated Natural Gas Utility (LDC) Customer Acquisition & Switching (EUAAADAA), Retail Electric Providers / Competitive Distribution Utilities (where applicable) (EUADABAE), Distributed Energy & Gas Solutions Sales (CHP, Microgrids, On-site Gas Supply) (EUAAADAJ)

Keywords

• Natural gas distribution
• Electric distribution services
• Utility infrastructure
• Energy efficiency rebates
• Customer assistance programs

Headquarters

HQ city

Reading

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Supply Chain, Personnel, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Natural Gas Distribution Services: UGI operates as a regulated natural gas utility, charging customers for the distribution and delivery of natural gas. Revenue comes from distribution charges (covering pipeline ownership, operations, maintenance, and emergency response) and commodity charges (passed through to customers at cost without markup). UGI also earns from various rate schedules including R, RT, N, NT, DS, LFD, XD, and IS for different customer classes.
2. Electric Distribution Services: UGI provides electric distribution services to customers in portions of Wyoming, Luzerne, and Columbia counties in Pennsylvania. Revenue comes from distribution charges under rate schedules GSR-1 for residential and non-residential customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

UGI Utilities is a Pennsylvania-regulated natural gas and electric distribution utility delivering energy to approximately 760,000 customers across 46 Pennsylvania counties and one Maryland county through roughly 12,000 miles of natural gas pipeline and approximately 2,000 miles of electric lines. The company sells distribution services under multiple PUC-approved rate schedules tailored to residential, commercial, industrial, and interruptible customer classes, supplemented by customer self-service portals, energy efficiency rebates, demand response programs, and income-based assistance programs.

Product overview

UGI Utilities, Inc. is a regulated natural gas and electric utility company operating as a wholly owned subsidiary of UGI Corporation. The company operates two primary divisions: the Gas Division serving approximately 690,000 natural gas customers across 46 Pennsylvania counties and one Maryland county through approximately 12,000 miles of pipeline, and the Electric Division serving over 63,000 customers in northeastern Pennsylvania through approximately 2,000 miles of electric lines. The product portfolio centers on physical utility infrastructure services supplemented by digital customer engagement tools including the Online Account Center web portal and mobile application for account management, billing, and payments; the Transportation Customer Portal for large commercial and industrial customers; and specialized programs such as the Weather Normalization Adjustment for bill smoothing, Customer Choice Programs enabling third-party energy supplier selection, Demand Response Programs incentivizing smart thermostat enrollment, Save Smart energy efficiency rebate programs, Small Generator Interconnection for distributed energy resources, and Third-Party Attachment Services for telecommunications pole access. UGI also offers customer assistance programs targeting vulnerable populations and partners with HomeServe for optional home repair plans.

Differentiator

Problem solved

Functional benefit

Brands

• UGI Gas Division: Natural gas distribution operations serving residential and commercial customers across certificated portions of 46 Pennsylvania counties and one Maryland county.
• UGI Electric Division

Products and services

• Natural Gas Distribution Services Regulated natural gas distribution service delivering safe, reliable natural gas to approximately 690,000 residential, commercial, and industrial customers across certificated portions of 46 Pennsylvania counties and one Maryland county through approximately 12,000 miles of pipeline. Service is provided under multiple PUC-approved rate schedules (R, RT, N, NT, DS, LFD, XD, IS) tailored to different customer classes.
• Electric Distribution Services Regulated electric distribution service providing electricity to over 63,000 customers across portions of Wyoming, Luzerne, and Columbia counties in Pennsylvania through approximately 2,000 miles of electric line network and 14 substations. The division is the subject of a pending sale to Argo Infrastructure Partners.
• UGI Online Account Center Self-service web portal enabling customers to manage accounts, view and pay bills, track usage, request services, and enroll in programs such as AutoPay, Budget Billing, and paperless billing.
• UGI Mobile Application Mobile application available on iOS and Android platforms enabling customers to manage accounts, view and pay bills, report outages, and access account information from mobile devices.
• UGI Transportation Customer Portal Dedicated online portal serving large commercial and industrial transportation customers to review billing worksheets, metersheets, meter detail statements, and other important billing and metering documents.
• Pennsylvania Customer Choice Programs Pennsylvania PUC-regulated programs that allow UGI customers to purchase natural gas or electricity commodity from licensed third-party suppliers (40+ natural gas suppliers and 12 electric generation suppliers) while UGI continues to deliver the energy and maintain the distribution infrastructure.
• UGI Save Smart Energy Efficiency Program Pennsylvania PUC-approved Energy Efficiency and Conservation program offering rebates to residential and commercial customers for installing high-efficiency natural gas and electric equipment such as natural gas home rebates, electric home rebates, and business rebates.
• Customer Assistance Programs Collection of income-based assistance programs for qualifying residential customers, including Energy Assistance Grant (LIHEAP), Customer Assistance Program (CAP), Low Income Usage Reduction Program (LIURP), Operation Share Energy Fund, and Fixed Income Due Date Extension.
• Demand Response Program Incentive program rewarding customers for conserving energy by enrolling compatible smart thermostats (Google Nest, Honeywell Lyric, Ecobee) for automated adjustments during peak demand events, offering bill credits of up to $115 per year.
• Optional Home Repair Plans (HomeServe Partnership) Optional home repair plans offered in partnership with HomeServe, covering unexpected emergency repairs to natural gas lines, water heaters, and other home systems. Plans are optional and failure to pay does not affect utility service.
• Natural Gas Conversion Services Services supporting customers switching to natural gas, including availability checks, conversion process guidance, service line installation, and HVAC contractor coordination.

Quantifiable outcome

• Serve approximately 760,000 customers across Pennsylvania and Maryland
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Dispatch EnergyminorStrategic or Co-development Partner · 9 May 2026Dispatch Energy announced participation in UGI Utilities' 'Powering the Future' event aimed at strengthening partnerships with regional energy users and utilities. Dispatch emphasized its focus on demand-driven growth in distributed solar and storage, citing industry trends such as rising load from data centers and industrial reshoring.
• HomeServe USAminorChannel Partner/ Reseller/ DistributorUGI and HomeServe partnered to offer optional home repair plans to help protect customers from unexpected expense and inconvenience of emergency repairs to home systems. HomeServe offers optional programs including coverage for natural gas lines, water heaters, and other home systems. Plans are optional and failure to pay does not affect utility service.
• Natural Gas Suppliers (40+ licensed suppliers)coreChannel Partner/ Reseller/ DistributorUGI facilitates Pennsylvania's Customer Choice program with over 40 licensed natural gas suppliers including: All Choice Energy MidAmerica, Alpha Gas and Electric, American Power & Gas, Clearview Energy, Constellation NewEnergy, Direct Energy, Frontier Utilities, Green Mountain Energy, IDT Energy, NextEra Energy Services, Shipley Energy, UGI Energy Services, and many others. These suppliers compete to serve UGI's customer base while UGI maintains distribution infrastructure.
• Electric Generation Suppliers (EGS) - 12 licensed supplierscoreChannel Partner/ Reseller/ DistributorUGI participates in Pennsylvania's Electric Choice Program with 12 licensed Electric Generation Suppliers including: Ambit Energy, City Power and Gas, CleanSky Energy, Direct Energy Business, Dynegy Energy Services, Octopus Energy, Shell Energy Solutions, UGI Energy Services, XOOM Energy Pennsylvania, and others. These suppliers compete to serve UGI electric customers while UGI maintains electric distribution infrastructure.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• PPL Corporation: Pennsylvania-headquartered regulated electric and natural gas utility serving overlapping geographies in PA. Comparable as a Pennsylvania rate-regulated utility with similar customer programs and regulatory exposure to the PA PUC.
• National Fuel Gas Company: Diversified natural gas company with regulated LDC operations in western Pennsylvania and New York. Closely comparable as a PA/regional gas LDC with similar Marcellus-era supply dynamics and rate-case activity.
• Spire Inc. Natural gas LDC serving ~1.7M customers across Alabama, Mississippi, and Missouri. Comparable as a regulated gas distribution utility with similar residential/commercial/industrial rate classes and customer assistance programs.
• Southwest Gas Holdings: Natural gas LDC serving ~2M customers across Arizona, Nevada, and California. Comparable as a regulated gas distribution utility with similar customer-mix and weather-normalization considerations.
• Northwest Natural Gas Company: Pacific Northwest natural gas LDC serving Oregon, Washington, and Idaho. Comparable as a regulated gas distribution utility with renewable natural gas initiatives and similar customer assistance programs.

Broad incumbents

• FirstEnergy: Large Ohio/Pennsylvania-based regulated electric utility with Pennsylvania distribution subsidiaries. Comparable as a major PA-regulated utility customer-base competitor and rate-case peer, though electric-focused rather than gas-led.
• Atmos Energy: Largest U.S. natural gas-only LDC serving ~3M customers across TX, KY, TN, LA, MS, CO, VA, GA, and other states. Comparable business model (pure-play regulated gas LDC) and regulatory construct, though geographically broader.
• NiSource (Columbia Gas): Large multi-state natural gas and electric utility holding company operating Columbia Gas distribution businesses across the Midwest, Mid-Atlantic, and Northeast. Comparable as a large regulated gas LDC peer with similar regulatory frameworks.

Regional players

• New Jersey Resources: Mid-Atlantic natural gas LDC serving New Jersey customers, with adjacent clean energy ventures. Comparable as a regulated gas distribution utility on the East Coast with similar climate/regulatory profile but different primary geography.
• SJW Group: Water and natural gas utility holding company serving California, Connecticut, Texas, and Alabama. Comparable as a smaller regulated utility with a gas LDC component and similar customer service/assistance program model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/UGI_Utilities
• Facebookfacebook.com/ugiutilities
• LinkedInlinkedin.com/company/ugi-utilities-inc-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UGI Utilities