Dot Com Zambia

What Dot Com Zambia does

Dot Com Zambia PLC is a Zambian technology company that designs and operates digital tolling and government revenue collection infrastructure. Founded in 2009 originally as one of Zambia's pioneering e-commerce companies, the company underwent a strategic pivot in 2018 when it divested its e-commerce operations through a management buyout and launched Zambia's first prepaid automated toll payment platform (eToll). The company rebranded to Dot Com Zambia PLC in 2025 and became the first pure-technology company to list on the Lusaka Securities Exchange Alternative Market (LuSE:DCZM).

The company's product ecosystem comprises three core platforms: eToll (digital tolling managing 50,000+ vehicles across 30+ toll gates and processing 11M+ cumulative transactions since March 2017), ePass (digital mobility payment), and eLevy (digital fee collection for local councils serving market vendors and bus operators, with a projected 800,000+ user market). An upcoming AI-powered fleet management module, eToll Plus, is positioned to layer predictive analytics, route optimization, and financial insights on top of the core tolling infrastructure. The platform-plus-modules architecture shares underlying digital payment infrastructure that has facilitated over K1.6 billion in digital payments.

Dot Com Zambia operates a hybrid B2B/B2G/B2C revenue model combining transaction fees on toll and government payments with subscription arrangements for corporate fleet accounts (300+ active) and direct-to-consumer access for individual app users (2,000+). Customer segments span government and public institutions (notably the National Road Fund Agency and Ministry of Local Government), corporates and SMEs operating vehicle fleets, transport and infrastructure operators, and financial services. The company is headquartered in Lusaka, Zambia, with a headcount in the 101-250 range and maintains a direct enterprise sales motion supported by self-service digital platforms for smaller users.

Name

Dot Com Zambia

Legal name

Dot Com Zambia PLC

Website

https://dczambia.com

Company type

Public

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Dot Com Zambia PLC is a Zambian digital infrastructure company operating the country's largest prepaid toll payment platform (eToll), digital council fee collection (eLevy), and mobility payments (ePass), serving the National Road Fund Agency, 300+ corporate fleet accounts, and government institutions across Zambia.

Ownership category

akta.pro rank

Product category

Digital Tolling & Payment Infrastructure

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Managed Services & Operations Outsourcing for Tolling/RUC Programs (TLAJABAL)

akta.pro secondary industries

Toll Payment & Toll Account Management (ETC, Toll Tags, Toll Invoicing) (TLABAMAC), Utility & Municipal Billing Platforms (FSAMAJAG), Parking & Toll Payment/Reservation Platforms (BPAMAIAL), Bill Pay, Invoicing & Payables Platforms (BPAMAFAF)

Keywords

• Digital tolling infrastructure
• Electronic payment platforms
• Government revenue collection
• Fleet management software
• Mobility payment solutions

Headquarters

HQ city

Lusaka

HQ country

Zambia

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Toll Transaction Processing: Revenue generated from processing electronic toll payments across 30+ toll gates nationwide. The company facilitates digital payments and retains transaction fees or a percentage of processed payments.
2. Fleet Management Services: Monthly subscription or per-vehicle fees from managing 50,000+ vehicles and 300+ corporate fleet accounts through the eToll platform
3. eLevy Government Collections: Platform fees from enabling local councils to digitally collect fees from market vendors and bus operators, facilitating over K1.6 billion in digital payments
4. Software Development & ICT Services: Custom software development and ICT project management services offered as part of the company's digital solutions portfolio

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Dot Com Zambia designs, operates, and maintains digital tolling and payment infrastructure platforms for governments, corporates, and individuals in Zambia. Its core offerings are the eToll prepaid automated toll payment platform, the ePass electronic pass system, and the eLevy digital fee collection system for local councils, supplemented by custom software development and ICT project management services. The company processes digital payments across 30+ toll gates nationwide and manages over 50,000 vehicles and 300+ corporate fleet accounts.

Product overview

Dot Com Zambia operates a platform-plus-modules architecture centered on digital payment and tolling infrastructure. The core ecosystem consists of three primary products: eToll (digital tolling platform managing over 50,000 vehicles and processing 11M+ transactions), ePass (mobility payment solution), and eLevy (council fee collection system for market vendors and bus operators). These platforms are built on shared digital payment infrastructure that has facilitated over K1.6 billion in digital payments. The company extends its offering through eToll Plus, an AI-powered fleet management module (in development) that adds predictive analytics and route optimization capabilities to the core tolling platform. Additionally, the company offers software development and ICT project management services for bespoke digital solutions.

Differentiator

Problem solved

Functional benefit

Brands

• eToll: Digital tolling and payment infrastructure platform - Zambia's largest eToll manager powering millions of transactions
• ePass
• eLevy
• eToll Plus
• BookNow Zambia

Products and services

• eToll Zambia's leading prepaid automated digital tolling and payment platform that enables electronic toll payments across 30+ toll gates, managing 50,000+ vehicles and powering 11M+ transactions. Built for government road authorities and corporate fleet operators nationwide.
• ePass Zambia Electronic pass and digital payment solution for tolling and mobility services, part of the Dot Com Zambia ecosystem for connected transportation. Used by individual drivers and fleet operators to make toll payments.
• eLevy Digital fee collection payment system that enables local councils to collect fees from market vendors and bus operators, providing transparency and convenience for small business owners across Zambia. Facilitates over K1.6 billion in digital payments.
• eToll Plus AI Assistant AI-powered intelligent fleet management tool providing financial analysis, fleet intelligence, advanced trip planning, and real-time insights and alerts for smarter fleet performance. Built on top of the eToll platform for fleet operators.
• Software Development Services Custom software development services building flexible digital solutions for tolling, mobility, and payments across Zambia's connected economy. Offered to government and corporate clients.
• ICT Project Management Services End-to-end ICT project management services including detailed project analysis, seamless integration, and continuous operational support for government and corporate clients.

Quantifiable outcome

• Processed 10M+ transactions and facilitated K1.6B+ in digital payments
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

One partnership is on record.

• BookNow Zambia LimitedminorStrategic or Co-development Partner · 1 January 2018Subsidiary formed in 2015 and later divested through management buyout in 2018 as part of Dot Com Zambia's strategic pivot to focus exclusively on technology platforms for tolling and payments.

Scale indicators9 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Kapsch TrafficCom: Global provider of electronic toll collection and intelligent transportation systems for road operators. Kapsch is a direct comparable to Dot Com Zambia because it sells and operates end-to-end tolling platforms (RFID/DSRC, satellite, video) to public agencies, similar to how DCZ runs eToll across Zambia's national road network.
• Q-Free ASA: Norwegian vendor of tolling, traffic management, and connected vehicle solutions. Comparable to Dot Com Zambia because it delivers managed tolling infrastructure and back-office platforms to road authorities, the same operating model DCZ uses for eToll in Zambia.

Broad incumbents

• Verra Mobility: US-listed smart mobility company operating tolling, school zone safety, and fleet solutions across North America. Comparable to Dot Com Zambia as a broader incumbent in the electronic tolling and government-fee-collection space, with deeper capital and a wider product portfolio.
• TransCore: US-based tolling and traffic management technology provider with deep roadside and back-office deployments. Comparable to Dot Com Zambia because it supplies the toll-collection hardware and software stacks that road agencies depend on, mirroring DCZ's role as Zambia's primary eToll operator.
• Conduent Incorporated: Large business process services provider with a dedicated mobility and tolling practice handling back-office operations for road authorities. Comparable to Dot Com Zambia because both run outsourced tolling transactions and government revenue collection, though Conduent operates at much larger scale across multiple geographies.

Emerging players

• Geotab: Global fleet telematics and intelligence platform with subscriptions for vehicle tracking, route optimization, and AI-driven insights. Comparable to Dot Com Zambia because Geotab's fleet intelligence roadmap overlaps directly with the planned eToll Plus AI Assistant, which targets the same corporate fleet customers DCZ already serves.
• Samsara Inc. Cloud-based fleet management and IoT platform offering telematics, route optimization, and AI insights to enterprise fleets. Comparable to Dot Com Zambia because Samsara represents the SaaS-style fleet intelligence product that eToll Plus aspires to, targeting overlapping customers (logistics, transport, large corporates) and the same vehicle base DCZ manages.
• Webfleet (Bridgestone): Subscription fleet management SaaS offering telematics, compliance, route optimization, and AI-powered insights for commercial fleets. Comparable to Dot Com Zambia because it targets the same fleet customer profile with software-only subscription economics, representing the type of international player eToll Plus will compete with for fleet wallet share.

Regional players

• Interswitch Group: Nigerian-headquartered digital payments and commerce platform operating across Africa. Comparable to Dot Com Zambia as a regional African fintech that powers electronic payment, billing, and government collection rails, an adjacency that could become a direct competitor to eLevy as Interswitch expands southward.
• M-Pesa (Vodacom / Safaricom): Pan-African mobile money platform operated by Vodacom/Safaricom enabling payments, transfers, and merchant collections across multiple countries. Comparable to Dot Com Zambia because it operates competing digital payment rails in the region, including for transport ticketing and small-merchant collections, potentially overlapping with eToll and eLevy users.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dotcom-zambia
• Xx.com/dczambia
• Facebookfacebook.com/info

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dot Com Zambia