Makai Labs

What Makai Labs does

Makai Labs is a privately held AI process automation company founded in 2021 by MIT alumni and headquartered in New York. It builds custom AI-enabled automation solutions that combine robotic process automation, computer vision, natural language processing, and machine learning under a proprietary methodology called HAMNA, with a design philosophy of human-machine teaming in which a human operator remains the final accuracy checkpoint.

Its product surface includes four named solutions: CynkUp, an NLP-driven live event networking platform; Prometheus, a fintech investment marketplace with automated subscription document processing; ICD, an intelligent financial document processing tool integrated with Amazon Textract; and an unnamed healthcare document processing solution deployed at a medical records organization processing more than 10,000 unstructured medical documents per day. Underlying these are two service lines — Enterprise Automation + Integration and Product Design & Development — covering strategy, design, implementation, support, and maintenance.

The business operates as a B2B enterprise field sales motion with a consultative 'Request a Demo' conversion path, targeting Healthcare, Financial Services, Fintech, and Networking/Events verticals. Revenue is generated through custom professional services and what appears to be recurring software or licensing arrangements, though no pricing is publicly disclosed. SOC 2 Type II and HIPAA certifications underpin access to regulated buyers. The company is bootstrapped, with no disclosed funding rounds or institutional investors identified.

Name

Makai Labs

Legal name

Makai Labs LLC

Website

https://makailabs.ai

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

Makai Labs is a New York-based AI process automation firm founded in 2021 by MIT alumni, building custom NLP, computer vision, and RPA solutions for enterprise clients in healthcare, financial services, fintech, and events.

Ownership category

akta.pro rank

Product category

AI Process Automation Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF)

akta.pro secondary industry

AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ)

Keywords

• AI process automation
• Robotic process automation
• Intelligent document processing
• Human-machine teaming
• Enterprise automation services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. AI-Enabled Process Automation Solutions: Makai develops and deploys custom AI-enabled automation solutions for enterprise clients, delivering continuous ROI through productivity and efficiency gains. Revenue appears to come from professional services and potentially ongoing software/licensing arrangements.
2. Professional Services: End-to-end automation services including strategy, design, implementation, support and maintenance, implying revenue from consulting and implementation engagements.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Makai Labs builds and deploys AI-enabled process automation solutions for enterprise clients, combining robotic process automation, computer vision, and natural language processing under its proprietary HAMNA methodology. Its offerings span custom intelligent document processing (healthcare and financial services), AI-powered live-event networking (CynkUp), and fintech investment marketplace automation (Prometheus), alongside end-to-end product design and enterprise integration services. The company emphasizes human-machine teaming, keeping a human in the loop as the final accuracy check across all automated workflows.

Product overview

Makai Labs offers a portfolio of AI-enabled process automation solutions organized around two primary service offerings: Enterprise Automation + Integration and Product Design & Development. The company has developed named product solutions including CynkUp (live-event AI networking platform), Prometheus (fintech investment marketplace with automated sub-doc processing), ICD (intelligent financial document processing), and MRO Healthcare Document Processing. These solutions share a common technological foundation built on AI-augmented automation, human-machine teaming, machine learning, and natural language processing capabilities. The approach emphasizes workforce enablement over replacement, with human oversight integrated into all automated workflows. The company delivers solutions across healthcare, financial services, fintech, and networking sectors with quantified outcomes including 99% less workhours, 6x processing speed, and 580% productivity increase.

Differentiator

Problem solved

Functional benefit

Products and services

• CynkUp Live-event networking service that leverages natural language processing, live speech-to-text, and semantic matching to connect conference attendees with similar or complementary business goals. Achieved 90% engagement, 2-3x typical competitor rates.
• Prometheus Marketplace platform connecting emerging fund managers and alternative funds with retail investors, featuring compliant fund marketing and automated investment subscription documentation using computer vision and RPA to streamline the investment process.
• ICD (Intelligent Document Processing) Automated financial document data extraction solution that uses custom NLP algorithms integrated with Amazon Textract to automatically extract and format tabular data from bank statements into spreadsheets with 100% style/formatting match to manual output. Reduced report creation from 120 hours to 3 minutes.
• MRO Healthcare Document Processing Automated medical document processing solution using computer vision to parse, sort, and extract data from unstructured documents such as letters and forms of varying scan quality, integrating with legacy healthcare systems for organizations processing 10K+ documents daily.
• Enterprise Automation + Integration End-to-end enterprise automation service offering including AI-augmented automation, human-machine teaming, machine learning, low/no-code solutions, and generative AI designed to provide continuous ROI through productivity, efficiency, and accuracy gains.
• Product Design & Development Full-service product development offering including discovery and research, experience design, solution architecture, strategy and vision, and implementation, support and maintenance for human-centered AI solutions.

Quantifiable outcome

• 99% reduction in workhours for automated processes
• +7 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability12 records

Feature6 records

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Regional players

• EdgeVerve AssistEdge: EdgeVerve's AssistEdge is an RPA + AI automation platform primarily serving global enterprises including banking and financial services — comparable in capability stack to Makai though rooted in the Infosys commercial footprint rather than the US mid-market.

Direct peers

• Hyperscience: Hyperscience provides AI-driven intelligent document processing for enterprise workflows, including healthcare and financial services — directly mirroring Makai's ICD and MRO document automation offerings with a more productized SaaS model.
• Rossum: Rossum offers AI-based document data extraction and processing for enterprise back-office workflows, with vertical focus on financial services and logistics — a close functional comparator to Makai's ICD bank-statement extraction solution.
• WorkFusion: WorkFusion combines RPA with AI-driven document processing, particularly for financial services compliance and onboarding workflows, overlapping with Makai's ICD and Prometheus solutions for regulated enterprise automation.
• Indico Data: Indico Data applies AI to unstructured document processing for insurance, financial services, and healthcare — a direct comparator to Makai's custom NLP and computer vision document automation solutions.

Broad incumbents

• Tungsten Automation (formerly Kofax): Tungsten Automation offers intelligent document processing, RPA, and process automation software used heavily in financial services and healthcare — a long-tenured incumbent competing for the same automation budgets as Makai.
• Automation Anywhere: Automation Anywhere offers an enterprise RPA + AI automation platform with document processing, NLP, and analytics capabilities closely overlapping Makai's HAMNA-style stack. It competes for the same enterprise automation RFPs in financial services and healthcare.
• UiPath: UiPath is the largest pure-play RPA and AI automation platform, serving enterprise customers across healthcare, financial services, and fintech with a broader software suite than Makai's bespoke offerings. It is a scaled incumbent that competes with Makai's RPA-led process automation stack, especially in regulated industries.
• ABBYY: ABBYY provides intelligent document processing, process mining, and RPA-adjacent capabilities used by enterprises for content capture and automation. It competes with Makai in document-heavy automation use cases across regulated industries.
• Microsoft Power Automate: Microsoft Power Automate bundles RPA, AI Builder, and document processing into the broader Microsoft 365 and Azure ecosystem, providing a low-friction incumbent alternative for enterprise customers considering boutique providers like Makai.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/makai-labs

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Makai Labs