Salesboom
Salesboom is a Canadian cloud-based CRM software provider founded in 2003, offering sales, marketing, service, and ERP automation to 3,500+ small, mid-market, and enterprise businesses across 159 countries.
- Company typePrivate
- Founded2003
- HeadquartersHalifax, Canada
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Salesboom does
Salesboom is a Canadian cloud-based CRM software company founded in 2003 in Halifax, Nova Scotia by Troy Muise and Rami Hamodah, graduates of Dalhousie University. The platform offers three tiered editions — Team ($14/user/month), Professional ($30/user/month), and Enterprise (custom pricing) — covering sales force automation, marketing automation, customer service, and an integrated back-office ERP layer including inventory, project, HR, billing, and expense management. The company's underlying technology is a cloud-based, AJAX-driven web architecture with native mobile apps (iOS/Android), an open Web Services API supporting HTML5, XML, CSS2, and REST, and 40+ pre-built third-party integrations spanning accounting (QuickBooks, Xero, Sage, Oracle), ERP (Microsoft Dynamics, Infor, Syspro, Epicor), e-commerce (Shopify, BigCommerce, WooCommerce), communications (Outlook 365, Gmail, Twilio, RingCentral, Slack), and workflow automation (Zapier).
The business operates a hybrid go-to-market combining direct sales, self-serve 30-day free trials with no credit card required, a Fast Track paid implementation service, a reseller/consulting partner program, and a white-label/private-label CRM program that allows partners to rebrand the platform. Revenue is generated through per-seat SaaS subscriptions, usage-based storage overage fees at $500/GB/year (positioned at 12x lower than Salesforce's $6,144/GB/year), and professional services. The customer base spans 3,500+ businesses across 159 countries, primarily SMB and mid-market with targeted vertical solutions in aerospace, healthcare, financial services, manufacturing, automotive, and retail. Salesboom positions itself as a value-priced, customizable alternative to enterprise CRM vendors, emphasizing Canadian data jurisdiction (outside US PATRIOT Act reach), no vendor lock-in, transparent pricing, and a contractual 99.8% uptime SLA with a money-back guarantee. Recent product activity includes AI Support (ticket prioritization, automated routing, sentiment analysis, employee copilot) and Field Service CRM launched in 2025-2026.
Salesboom firmographics
Firmographics- Name
- Salesboom
- Legal name
- Salesboom.com Inc.
- Website
- https://salesboom.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Salesboom is a Canadian cloud-based CRM software provider founded in 2003, offering sales, marketing, service, and ERP automation to 3,500+ small, mid-market, and enterprise businesses across 159 countries.
- Ownership category
- akta.pro rank
Salesboom industry classification
Industry- Product category
- Cloud CRM Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Sales Force Automation (SFA) CRM (HDAEAFAA)
- akta.pro secondary industries
- CPQ (Configure-Price-Quote) & Quote-to-Cash CRM Extensions (HDAEAFAK), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), CRM Managed Services & Support (BPAEAGAD), B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)
Keywords
Where Salesboom is headquartered
LocationHeadquarters
- HQ city
- Halifax
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Salesboom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS CRM Subscription: Monthly per-user subscription model for cloud-based CRM software access. Pricing tiers (Team, Professional, Enterprise) offer increasing functionality. Revenue is recurring from monthly/annual subscriptions with predictable billing.
- Storage Overage Fees: Additional revenue from storage overages beyond included allocation at $500/GB/year
- Professional Services - Fast Track Implementation: Paid implementation, configuration, data migration, training, and onboarding services through Fast Track program for new and existing customers
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Team Edition - Entry-level CRM for small businesses |
| Per seat | Monthly | Professional Edition - Mid-market CRM with full automation |
| Per seat | Monthly | Enterprise Edition - Large enterprise with full ERP integration |
| Usage-based | Annual | Storage Overage Pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Salesboom product offering
Product offeringCore offering
Salesboom sells a customizable cloud-based Customer Relationship Management (CRM) platform delivered through three subscription editions — Team, Professional, and Enterprise — with integrated sales force automation, marketing automation, customer service/support, and back-office ERP features. The platform is sold on a per-seat monthly subscription basis with a 30-day free trial, and is supplemented by paid Fast Track implementation services and usage-based storage overage fees. It serves small businesses, mid-market companies, and large enterprises across more than 20 industry verticals in 159 countries.
Product overview
Salesboom is a cloud-based CRM software platform that has been operating since 2003, offering a unified All-In-One CRM solution with three main editions: Team Edition (for small businesses and startups), Professional Edition (for established businesses), and Enterprise Edition (for large enterprises). The platform integrates Customer Lifecycle Management (CLM) metrics and provides Sales Force Automation, marketing automation, customer service/support, ERP features (including inventory management, project management, employee management, billing/invoicing, HR policy tracking, expense tracking, and vacation requests), and AI-powered capabilities. The product portfolio includes specialized modules for sales, marketing, support, fast-track implementation, mobile access, developer platform, and native integrations with Outlook and QuickBooks. Salesboom positions itself as a value-brand CRM alternative to enterprise vendors like Salesforce, emphasizing customization, transparent pricing, and no vendor lock-in.
Differentiator
Problem solved
Functional benefit
Products and services
- Team Edition Cloud CRM software for small businesses, startups, and growing companies. Provides customizable CRM with add-on integrations, contact and lead management, sales pipeline tracking, email integration, standard reports and dashboards, at $14 per user per month.
- Professional Edition Cloud CRM for well-established mid-market businesses requiring full sales force automation, marketing automation, customer service, drip marketing, lead generation, Quote to Cash, advanced analytics, Outlook and QuickBooks integration, at $30 per user per month.
- Enterprise Edition Cloud CRM for large enterprises with sophisticated customer-facing tools across marketing, sales, and service. Includes back-office ERP integration, sales force automation, Customer Lifecycle Management (CLM) metrics, custom workflows and modules, open API and advanced integrations, role-based permissions at scale, multi-currency and multi-language support, and dedicated account management at custom pricing.
- AI Support AI-powered automation capability for the Salesboom CRM platform that delivers ticket prioritization, automated routing to the right expert based on skills and workload, sentiment analysis to detect customer dissatisfaction before escalation, and employee copilot tools that suggest next steps, draft responses, and optimize technician schedules.
- Sales Application (Sales Force Automation) Sales Force Automation module for Salesboom CRM that includes lead management, contact management, account management, opportunity management, quote management, product database, contract management, forecasting, commissions management, and zip code proximity search.
- Marketing Application Marketing automation module for Salesboom CRM that includes campaign management, mass email, marketing collateral management, auto response email, and drip marketing campaigns for strategic marketing execution.
- Support Application Customer service and support module for Salesboom CRM that includes case and incident management, solution management, knowledge base management, event management, shared calendar, instant messaging, and Skype integration.
- Fast Track Implementation Services Paid implementation, configuration, data migration, training, and onboarding services for the Salesboom CRM platform. Configures the customizable CRM to customer specifications, migrates all data, builds seamless rollout plans, and provides admin and end-user training.
- Mobile CRM Native iOS and Android mobile applications providing full CRM access from smartphones and tablets, enabling business on the go with laptop, tablet, or smartphone access to the Salesboom platform.
- Developer Platform Customizable CRM development platform providing power to create and integrate the entire Salesboom CRM. Supports HTML 5, XML, CSS2, and REST API development with many pre-built plugins for developers and no vendor lock-in.
- Field Service CRM Field service CRM capability for the Salesboom platform that includes ticket management, real-time job management, photo documentation for accountability and quality assurance, instant parts ordering from the field to reduce return visits, and on-site invoicing.
- White Label / Private-Label CRM Private-Label CRM program that allows partners to rebrand and resell Salesboom's CRM technology under their own brand, enabling partners to offer a full CRM solution without building their own platform.
Quantifiable outcome
- Free 30-day trial with no credit card required
- +1 more outcomes
Companies that use Salesboom
Customer profileSegments9 records
Ideal customer profiles3 records
Salesboom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration39 records
AI capability8 records
Feature6 records
Salesboom partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- QuickBookscoreNative integration providing two-way synchronization between Salesboom CRM and QuickBooks accounting software with 100% data accuracy guarantee. Includes billing, invoicing, and financial data connectivity.
- Microsoft OutlookcoreOutlook 365 integration with 2-way synchronization for email and calendar. Unlike competitors, Salesboom preserves all contact notes during sync. Unlimited mail merge volume included.
- ShopifycoreE-commerce integration connecting Shopify marketplace operations with CRM for unified customer and sales data management.
- Google (Gmail, Google Calendar, Google Contacts)core2-way synchronization between Gmail and Google Calendar directly from Salesboom. Google Contacts CRM integration for contact management.
- ZapiercoreIntegration allowing Salesboom CRM data synchronization with virtually any other system through Zapier's automation platform.
- iOS / ApplecoreNative iOS mobile app for iPhone access to Salesboom CRM functionality.
- Android / GooglecoreNative Android mobile app for smartphone and tablet CRM access.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Salesboom competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key highlights6 records
Customer concentration
Salesboom social profiles
Digital presenceSalesboom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Salesboom leadership team
Management profileNumber of profiles
Profiles2 records
Salesboom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Salesboom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Salesboom
What does Salesboom do?
Salesboom sells a customizable cloud-based Customer Relationship Management (CRM) platform delivered through three subscription editions — Team, Professional, and Enterprise — with integrated sales force automation, marketing automation, customer service/support, and back-office ERP features. The platform is sold on a per-seat monthly subscription basis with a 30-day free trial, and is supplemented by paid Fast Track implementation services and usage-based storage overage fees. It serves small businesses, mid-market companies, and large enterprises across more than 20 industry verticals in 159 countries.
Is Salesboom a public or private company?
Salesboom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Salesboom founded?
Salesboom was founded in 2003. It employs 101 to 250 people.
Where is Salesboom based?
Salesboom is headquartered in Halifax, Canada, in the North America region.
How does Salesboom make money?
Three revenue lines are on record. SaaS CRM Subscription is the primary driver. The others are storage Overage Fees and professional Services - Fast Track Implementation.
Does Salesboom have an API?
Yes. Salesboom offers an open Web Services API that enables custom integration development. The API allows developers to code with HTML 5, XML, CSS2, and REST API. The open API provides tools to code with and has many pre-built plugins for developers to use. No vendor lock-in — supports connectivity for connecting to virtually any other system via Zapier integration.
What industry is Salesboom in?
Salesboom's product category is Cloud CRM Software. Its primary akta.pro industry code is HDAEAFAA, Sales Force Automation (SFA) CRM, with a secondary code of HDAEAFAK, CPQ (Configure-Price-Quote) & Quote-to-Cash CRM Extensions. Its NAICS code is 513210 and its SIC code is 7372.