What Sorenson Communications does

Sorenson Communications, LLC is a US-based, privately held language services and communication accessibility company headquartered in Salt Lake City, Utah, founded in 2003 and operating with 10,000+ employees including a 6,000+ interpreter workforce. The company delivers no-cost Video Relay Service (VRS) for Deaf and hard-of-hearing consumers (reimbursed minute-by-minute through the FCC Telecommunications Relay Services Fund) and a no-cost CaptionCall / IP Captioned Telephone Service (reimbursed through the FCC IP CTS program), alongside fee-based enterprise interpreting (on-site, video remote, and on-demand via Sorenson Express), multilingual translation and localization across 200+ languages, and purpose-built hardware including the Lumina VP videophone and CaptionCall home phone. Technology assets include native VRS applications across mobile, desktop, and web (ntouch suite), AI-powered sign language translation under the Advanced Sign Technology (AST) division launched in December 2025, speech-to-text captioning, and integrations with Zoom, Microsoft Teams, Google Meet, WebEx, and GoToMeeting for embedded ASL interpretation in enterprise video workflows. The company operates a hybrid go-to-market combining direct-to-consumer self-service signup and mobile app distribution, healthcare-provider referral channels, partnership alliances with technology and accessibility organizations, and enterprise field sales with dedicated account managers serving healthcare, legal, government, education, financial services, and manufacturing buyers.

Name

Sorenson Communications

Legal name

Sorenson Communications, LLC

Website

https://sorenson.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Sorenson Communications provides FCC-funded Video Relay Service and CaptionCall to deaf, DeafBlind, and hard-of-hearing individuals, plus fee-based enterprise ASL interpreting, translation in 200+ languages, and AI sign-language translation across the US, UK, and Canada.

Ownership category

akta.pro rank

Product category

Sign Language Interpreting Services

NAICS

Translation and Interpretation Services (541930)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Note-Taking, Interpreting & Communication Access Services (EDALAGAD)

akta.pro secondary industry

Assistive Hearing & Communication Access (Captioning, Hearing Support, Transcription) (EDAFAKAC)

Keywords

• Video relay services
• ASL interpreting
• Captioned telephone
• Deaf accessibility
• Language services

Headquarters

HQ city

Salt Lake City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Video Relay Service (VRS): Government-funded service compensated through FCC Telecommunications Relay Services (TRS) Fund for each minute of interpreting. No cost to eligible consumers with hearing or speech disabilities.
2. CaptionCall / IP CTS: Captioned telephone service funded through FCC IP Captioned Telephone Service program. Reimbursed per minute of captioning service from federally administered fund. No cost to qualified users with hearing loss.
3. Enterprise Interpreting Services: Fee-based ASL interpreting, video remote interpreting (VRI), on-site interpreting, and specialized interpreting (legal, medical, mental health, DeafBlind) for enterprise clients. Services include scheduled VRI, on-demand Express, and CART captioning.
4. Translation and Localization: Document translation, website localization, audio/video translation in 200+ languages and dialects for enterprise customers
5. Hardware Sales: Sale of specialized videophone hardware (Lumina VP) and CaptionCall phones to individual consumers and enterprise customers; devices remain property of Sorenson for ongoing support and upgrades

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels7 records

Core offering

Sorenson Communications provides Video Relay Service (VRS) and captioned telephone services (CaptionCall/IP CTS) that enable Deaf, DeafBlind, and Hard of Hearing individuals to make phone calls through real-time ASL interpreters and real-time captions, respectively. The company also delivers fee-based enterprise interpreting services (VRI, on-site, specialized legal/medical/mental health), speech translation and captioning in 25+ languages, and ASL interpreter training through Sorenson Interpreter Academy.

Product overview

Sorenson Communications is a global language services provider and the leader in communication solutions for the Deaf and hard-of-hearing communities, operating a platform-plus-modules architecture. The core offerings include: (1) Personal VRS Products: Sorenson VRS (video relay service), Lumina VP videophone, ntouch software apps (mobile/desktop), Wavello for voice users, and Sorenson VRS for Zoom integration; (2) CaptionCall Products: CaptionCall captioned telephone service with home phone hardware and mobile app, plus the Sound Off Project for Veterans; (3) Enterprise Products: Sorenson Express (on-demand ASL interpreting), Video Remote Interpreting (VRI), Sorenson Forum (speech translation and captioning in 25+ languages), Specialized Interpreting, and On-site Interpreting; (4) Training: Sorenson Interpreter Academy providing ASL interpreter professional development. The company facilitates over 140 million interpreted and captioned calls per year with 6,000+ interpreters worldwide.

Differentiator

Problem solved

Functional benefit

Brands

• CaptionCall: Captioned telephone service providing call captions for individuals with hearing loss
• Sorenson VRS
• Sorenson Interpreter Academy
• Lumina VP
• ntouch
• Sorenson Express
• Sorenson Forum
• Advanced Sign Technology (AST)
• SignVideo
• Wavello

Products and services

• Sorenson VRS (Video Relay Service)
• Lumina VP
• ntouch

Quantifiable outcome

• 1 billion+ conversations facilitated
• +5 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability8 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core and minor.

• ZoomcoreTechnology or IntegrationNative integration allowing Sorenson VRS interpreters to join Zoom meetings directly; enables real-time ASL interpretation within the Zoom platform for enterprise accessibility
• Microsoft TeamscoreTechnology or IntegrationIntegration with Microsoft Teams for on-demand ASL interpreting in enterprise video conferences; enables Sorenson Express for Teams deployment
• Google MeetcoreTechnology or IntegrationVideo Remote Interpreting support for Google Meet video conferences as part of enterprise VRI services
• Plant-A Insights GroupminorStrategic or Co-development PartnerIndependent research firm partnering with Newsweek for workplace rankings; analysis of employee feedback for America's Greatest Workplaces recognition

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Convo Relay: FCC-authorized Video Relay Service provider offering ASL-interpreted phone calls to Deaf and hard-of-hearing consumers, directly competing with Sorenson's core VRS business under the same FCC TRS Fund reimbursement model.
• ZP Better Together (formerly Purple Communications): Direct VRS competitor historically known as Purple Communications, providing video relay and interpreting services to the Deaf community and competing head-to-head with Sorenson for FCC-funded minutes and ASL interpreter talent.
• LanguageLine Solutions: Largest over-the-phone, video, and in-person interpretation provider in the US, with parallel enterprise translation offerings across 200+ languages; overlaps directly with Sorenson's enterprise interpreting and translation/localization services.
• AMN Healthcare Language Services (Stratus Video): Provider of video remote interpreting (Stratus Video) and on-demand interpretation across healthcare, serving enterprise buyers; competes with Sorenson Express and VRI in healthcare and corporate verticals.
• CyraCom: Provider of on-demand telephone and video interpretation, primarily in healthcare settings; directly competes with Sorenson's enterprise healthcare interpreting and specialized medical interpreting offerings.

Emerging players

• Ava: AI-powered live captioning app for Deaf and hard-of-hearing users in meetings and group conversations; competes at the technology-layer with Sorenson's captioning and VRI offerings and represents the AI-cannibalization threat.
• Otter.ai: AI meeting transcription and captioning platform increasingly integrated with Zoom, Teams, and Google Meet; competes with Sorenson's enterprise captioning/translation for spoken-language accessibility workflows.

Broad incumbents

• Microsoft (Accessibility / Teams Live Captions): Provides built-in live captions and accessibility features across Teams and the Microsoft 365 ecosystem, creating a platform-level substitute for enterprise captioning that competes with Sorenson Express and Sorenson Forum.
• Google (Live Transcribe / Meet Captions): Google Live Transcribe and Meet captioning offer free, AI-driven accessibility for Deaf and hard-of-hearing users on Android and in Google Meet; a broad incumbent substitute that limits pricing power in mobile and consumer accessibility.

Others

• Hand Talk: AI-powered sign language translation platform acquired by Sorenson in 2025; previously an independent competitor offering an ASL/BSL/Libras translation avatar that represents the global AI-sign-language category Sorenson is now building through AST.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat7 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/Sorenson_Comm
• YouTubeyoutube.com/@SorensonVRSVideos
• Facebookfacebook.com/SorensonComm
• LinkedInlinkedin.com/company/sorenson-communications
• Instagraminstagram.com/sorenson_comm

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sorenson Communications