Zoom
Zoom Communications is a publicly traded AI-first collaboration platform serving enterprises, SMBs, and consumers through Zoom Workplace (meetings, chat, phone, mail), Contact Center, and ZoomMate agentic AI, monetised via per-seat subscriptions and outcome-based AI pricing.
- Company typePublic
- Founded2011
- HeadquartersSan Jose, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingSoftware
What Zoom does
Zoom Communications, Inc. is a publicly traded (NASDAQ: ZM) AI-first communications and collaboration platform headquartered in San Jose, California, founded in 2011 by Eric Yuan and IPO'd on NASDAQ in April 2019. The company's core offering, Zoom Workplace, unifies Meetings, Chat, Phone, Mail and Calendar, Scheduler, Whiteboard, and Clips under a single subscription platform, augmented by specialised business services including Zoom Contact Center (CCaaS), Zoom Webinars and Events, Zoom Revenue Accelerator, and the acquired brands Workvivo (employee experience, 2023 acquisition), Bonsai (small business management, 2025), and BrightHire (AI interview intelligence, 2025).
The technology stack is built around a federated multi-model AI architecture that combines Anthropic Claude and OpenAI models to power ZoomMate (an agentic AI teammate launched June 2026 at $20/user/month), My Notes (cross-platform AI note taker), the AI Productivity Suite (Canvas, Slides, Sheets, Paper at $10/user/month), AI Companion (included free with Workplace), and Zoom Virtual Agent with Agent Architect and outcome-based pricing. The platform supports the Model Context Protocol (MCP) with connectors into Salesforce, ServiceNow, Workday, Atlassian, Google, Microsoft, Oracle, and Slack, positioning Zoom as an orchestration layer for enterprise AI agents.
Zoom monetises primarily through per-user subscription tiers (Basic free, Pro $14.16-$16.99/user/month, Business $21.99/user/month) supplemented by AI attach products, outcome-based pricing in Virtual Agent, channel-led distribution via Redington in India, Zoom Experience Centers for enterprise, and self-serve online purchasing for SMBs and consumers. Q1 FY2027 (quarter ending April 30, 2026) revenue was $1.24B, up 5.5% YoY, with enterprise representing 61% of revenue ($755.7M, up 7.2% YoY). Full-year FY2027 guidance was raised to $5.08-5.09B. The company runs at 77% gross margin and 41.1% non-GAAP operating margin and holds $7.8B in cash, with $1.6B remaining under its share repurchase authorisation.
Zoom firmographics
Firmographics- Name
- Zoom
- Legal name
- Zoom Communications, Inc.
- Website
- https://zoom.com
- Company type
- Public
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Zoom Communications is a publicly traded AI-first collaboration platform serving enterprises, SMBs, and consumers through Zoom Workplace (meetings, chat, phone, mail), Contact Center, and ZoomMate agentic AI, monetised via per-seat subscriptions and outcome-based AI pricing.
- Ownership category
- akta.pro rank
Zoom industry classification
Industry- Product category
- Unified Communications as a Service (UCaaS) / Cloud Collaboration Platform
- NAICS
- All Other Telecommunications (51781), Telephone Call Centers (56142)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Video Conferencing & Webinars (BPAMAMAB), Billing, Payments & Account Administration Centers (BPAAAAAF), Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)
Keywords
Where Zoom is headquartered
LocationHeadquarters
- HQ city
- San Jose
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Zoom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Supply Chain
Revenue model
- Enterprise Subscriptions: Zoom Workplace and Zoom Phone subscriptions sold on per-user, per-month basis to enterprise customers. Enterprise revenue reached $755.7 million in Q1 FY2027, up 7.2% year-over-year, now comprising 61% of total revenue.
- ZoomMate Premium: AI teammate product at $20 per user per month with AI credits included, representing new usage-based AI monetization layer on top of base subscriptions.
- AI Productivity Suite Add-on: Companion AI Productivity Suite available for $10 per user per month, including Zoom Canvas, Slides, Sheets, and Paper.
- Outcome-based AI Pricing: New pricing model for Zoom Virtual Agent where charges are tied to resolved interactions rather than conventional billing, shifting toward performance-based AI monetization.
- Online/B2C Subscriptions: Self-serve online subscriptions for SMB and individual users with monthly or annual billing. Basic tier is free; Pro starts at $14.16/user/month.
- Professional Services & Hardware: Implementation support, training, and hardware products for enterprise deployments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Zoom Workplace Basic - Free tier for individuals and small teams |
| Subscription | Annual | Zoom Workplace Pro - For larger teams requiring advanced features |
| Subscription | Annual | Zoom Workplace Business - For organizations needing advanced administration |
| Subscription | Monthly | ZoomMate AI Teammate |
| Subscription | Monthly | AI Productivity Suite Add-on |
| Per seat | Annual | Zoom Meetings Pro Add-on |
| Per seat | Annual | Zoom Meetings Business |
| Freemium | Monthly | Scheduler Basic (Free) |
| Subscription | Monthly | Scheduler Standard |
| Subscription | Monthly | Scheduler Pro |
| Freemium | Monthly | Whiteboard Basic (Free) |
| Subscription | Annual | Whiteboard Plus |
| Subscription | Monthly | Clips Plus Add-on |
| Subscription | Monthly | Bonsai Standard |
| Subscription | Monthly | Bonsai with AI Features |
Go-to-market motion4 records
Distribution channels8 records
Marketing channels12 records
Zoom product offering
Product offeringCore offering
Zoom Communications provides an AI-first work platform (Zoom Workplace) that unifies video meetings, team chat, cloud phone (Zoom Phone), email/calendar, whiteboard, scheduler, and clips, sold primarily on a per-user subscription basis across Basic, Pro, Business, and Enterprise tiers. Beyond collaboration, the company sells Zoom Contact Center (CCaaS), Zoom Webinars & Events, conversation-intelligence (Revenue Accelerator), employee-experience (Workvivo), small-business management (Bonsai), interview intelligence (BrightHire), and AI add-ons such as ZoomMate, My Notes, and the AI Productivity Suite. Revenue is generated from per-seat monthly/annual subscriptions, hardware (Zoom Rooms appliances), and professional services including training, implementation, and integration support.
Product overview
Zoom operates as a comprehensive AI-first work platform organized around Zoom Workplace (the core unified platform) supplemented by specialized business services and AI products. The platform integrates core collaboration tools (Meetings, Chat, Phone, Mail/Calendar, Scheduler, Whiteboard, Clips) with business services (Contact Center, Virtual Agent, Webinars, Revenue Accelerator, Bonsai, BrightHire, Workvivo) and AI offerings (ZoomMate, My Notes, AI Productivity Suite, AI Companion). Zoom has pursued an aggressive acquisition strategy, adding Workvivo (2023, $220M) for employee experience, Bonsai (2025 announced) for small business management, and BrightHire (2025) for AI recruiting. The developer ecosystem offers Video SDK, Meeting SDK, Co-Browse, and APIs supporting Model Context Protocol with Anthropic Claude and OpenAI integrations.
Differentiator
Problem solved
Functional benefit
Brands
- Zoom Workplace: AI-first work platform combining communication and collaboration tools including Meetings, Chat, Phone, Mail, Calendar, Whiteboard, and Clips
- ZoomMate
- Zoom AI Companion
- My Notes
- Workvivo
- Bonsai
- BrightHire
- Zoom Virtual Agent
- Zoom Contact Center
- Zoom Phone
- Zoom Scheduler
- Zoom Whiteboard
- Zoom Clips
- Zoom Canvas
- Zoom Slides
- Zoom Sheets
- Zoom Revenue Accelerator
- Zoom Webinars & Events
Products and services
- Zoom Workplace
Quantifiable outcome
- 30% billing deflection within three months of deploying AI virtual agent
- +8 more outcomes
Companies that use Zoom
Customer profileNamed customers17 records
Segments10 records
Ideal customer profiles4 records
Zoom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration25 records
AI capability16 records
Feature10 records
Zoom partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered regional, core and minor.
- center3regionalSaudi Arabian carrier-neutral facility hosting Zoom's new data center, part of $75 million investment commitment for regional infrastructure expansion.
- Redington LimitedregionalDistribution partnership giving Redington rights to distribute Zoom's AI-powered collaboration and CX portfolio across India through Redington's reseller ecosystem.
- SalesforcecoreDeep integration between Zoom and Salesforce across multiple products including Zoom Events, Zoom Webinars, Zoom Phone with Salesforce integration, and Zoom AI Companion MCP capabilities.
- MicrosoftcoreZoom integrates with Microsoft 365, Teams (interop), and Azure. Zoom Workplace competes with Microsoft Teams while maintaining interoperability.
- GooglecoreZoom integrates with Google Workspace, Google Meet (interop), Google Drive. Google Beam 3D telepresence exploring partnerships with Zoom for expanded user options.
- Jira/AtlassiancoreZoom integrates with Atlassian Jira and other tools for task management and project tracking workflows, including Whiteboard integrations.
- WorkdaycoreZoom integrates with Workday for HR and financial management workflows, part of Zoom's enterprise system integrations for ZoomMate.
- Slack/SalesforcecoreZoom integrates with Slack for team communication and collaboration workflows as part of ZoomMate enterprise integrations.
- OraclecoreZoom integrates with Oracle Cloud applications for enterprise resource planning and business workflows.
- ServiceNowcoreServiceNow named Zoom as an early MCP Registry partner for AI agent governance, with Zoom providing enterprise governance for AI agents. Deep integration enables agentic search across platforms.
- BonsaicoreZoom acquiring Bonsai (expected to finalize by end of 2025) to integrate small business management capabilities including CRM, proposals, contracts, invoicing, and client portal into Zoom's ecosystem.
- BrightHirecoreZoom acquiring BrightHire to add AI-powered interview intelligence capabilities for hiring, including automated notes, structured interviews, and fraud detection for job candidates.
- OpenAIcoreIntegration partnership where Zoom uses OpenAI models alongside Anthropic in its federated multi-model AI approach. Zoom also released an OpenAI Codex connector plugin for MCP capabilities.
- Anthropic PBCcoreStrategic AI partnership where Zoom uses Anthropic's Claude models in its AI products including Zoom AI Companion and ZoomMate. Zoom invested $51 million in Anthropic in May 2023, with the stake now valued at approximately $1.27 billion. Anthropic models power Zoom's federated AI architecture.
- Workvivo LimitedcoreAcquired for approximately $220 million in April 2023. Workvivo is an employee experience platform now branded 'Workvivo by Zoom' serving 10+ million users across 1,300+ organizations. Workvivo HQ launched as AI-native digital headquarters platform.
- American Express Global Business Travel (GBT)minorZoom invested in GBT as part of strategic focus on business travel and enterprise communications expansion.
Scale indicators20 records
Recent moves8 records
Expansion highlights7 records
Zoom competitors and assessment
Company assessmentDirect peers
- Microsoft Teams: Microsoft Teams is Zoom's primary direct competitor in video meetings, chat, and voice, deeply bundled with Microsoft 365. Both vendors compete for the same enterprise collaboration wallet while maintaining interoperability, making Teams the single most important competitive benchmark for Zoom.
- Cisco Webex: Cisco Webex competes head-on with Zoom across meetings, webinars, calling (UCaaS), and contact center (CCaaS), and is similarly recognized as a Gartner Magic Quadrant Leader in UCaaS. Cisco's hardware-integrated room systems and enterprise installed base make it one of Zoom's closest large-enterprise comparables.
- Google Meet: Google Meet is bundled with Google Workspace and competes directly with Zoom Meetings across enterprise and education segments. Like Teams, it pressures Zoom on pricing and bundling while forcing continued interoperability investment.
- RingCentral: RingCentral is a pure-play UCaaS competitor with overlapping products in cloud phone, messaging, video, and contact center. It targets the same SMB and mid-market segments as Zoom Phone and provides a direct financial comparable for Zoom's UCaaS business.
- 8x8: 8x8 is a UCaaS and CCaaS provider competing with both Zoom Phone and Zoom Contact Center, particularly in mid-market and international segments. Its XCaaS platform bundles voice, video, chat, and contact center in a manner closely comparable to Zoom Workplace plus Zoom Contact Center.
- Five9: Five9 is a leading cloud CCaaS vendor and the most direct competitor to Zoom Contact Center and Zoom Virtual Agent. It is the primary financial and product benchmark for Zoom's expanding customer experience business.
- Genesys: Genesys is a global CCaaS and CX platform competitor with deeper enterprise and large-scale deployments than Zoom Contact Center. Zoom hired its former channel leader (Arijit Dey) from Genesys, underscoring the competitive overlap.
- Dialpad: Dialpad provides AI-native UCaaS and CCaaS, competing with Zoom Phone, Zoom Workplace, and Zoom Virtual Agent across SMB and mid-market. Its AI-first positioning makes it a particularly close comparable for Zoom's AI-driven roadmap.
- Vonage (Ericsson): Vonage's UCaaS and CCaaS portfolio, now part of Ericsson, competes with Zoom Phone and Zoom Contact Center across global enterprises and CPaaS-adjacent use cases. It is a relevant peer for international and API-driven communications expansion.
Emerging players
- Slack (Salesforce): Slack competes with Zoom Chat within the same enterprise communication workflow, while Zoom Workplace and Slack increasingly overlap as Salesforce and Zoom deepen mutual integrations. Slack's channel-based messaging focus and Salesforce distribution make it a partial but meaningful competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Zoom social profiles
Digital presenceZoom compliance and trust
Trust signalCompliance5 records
Zoom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zoom leadership team
Management profileNumber of profiles
Profiles8 records
Zoom subsidiaries and ownership
Company hierarchySubsidiaries5 records
Zoom funding detail
Funding detailFunding overview
Funding rounds10 records
Investors15 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zoom M&A and investment
M&A and investmentM&A8 records
Investments28 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zoom
What does Zoom do?
Zoom Communications provides an AI-first work platform (Zoom Workplace) that unifies video meetings, team chat, cloud phone (Zoom Phone), email/calendar, whiteboard, scheduler, and clips, sold primarily on a per-user subscription basis across Basic, Pro, Business, and Enterprise tiers. Beyond collaboration, the company sells Zoom Contact Center (CCaaS), Zoom Webinars & Events, conversation-intelligence (Revenue Accelerator), employee-experience (Workvivo), small-business management (Bonsai), interview intelligence (BrightHire), and AI add-ons such as ZoomMate, My Notes, and the AI Productivity Suite. Revenue is generated from per-seat monthly/annual subscriptions, hardware (Zoom Rooms appliances), and professional services including training, implementation, and integration support.
Is Zoom a public or private company?
Zoom is a public company. It is classified as public and is currently operating.
When was Zoom founded?
Zoom was founded in 2011. It employs 5,001 to 10,000 people.
Where is Zoom based?
Zoom is headquartered in San Jose, United States, in the North America region.
How does Zoom make money?
Six revenue lines are on record. Enterprise Subscriptions are the primary driver. The others are zoomMate Premium, AI Productivity Suite Add-on, outcome-based AI Pricing, online/B2C Subscriptions and professional Services & Hardware.
Who are Zoom's main competitors?
Direct peers on record are Microsoft Teams, Cisco Webex, Google Meet, RingCentral, 8x8, Five9, Genesys, Dialpad and Vonage (Ericsson). Slack (Salesforce) is listed as an emerging player.
Does Zoom have an API?
Yes. Zoom offers a comprehensive developer platform with Video SDK for building customizable video-based applications, Meeting SDK for embedding Zoom experience in apps/websites, Co-Browse SDK, REST APIs, Webhooks, Zoom Apps, and an App Marketplace. The platform supports Model Context Protocol (MCP) with Anthropic Claude models and OpenAI Codex connectors, enabling agentic search across enterprise systems. Developer documentation is at developers.zoom.us.
What industry is Zoom in?
Zoom's product category is Unified Communications as a Service (UCaaS) / Cloud Collaboration Platform. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAMAMAB, Video Conferencing & Webinars. Its NAICS code is 51781 and its SIC code is 7385.