DuPage County

What DuPage County does

DuPage County, Illinois is a county government entity established in 1839 and headquartered at 421 N. County Farm Road in Wheaton. It provides a broad portfolio of mandated and discretionary public services to residents and businesses within its jurisdictional boundaries, including election administration across 600 voting precincts, property tax collection and prepayment plans, vital records issuance (birth, death, and marriage certificates), animal services, public safety programs (most notably the Narcan Program launched in 2014), community and human services (211 referral network, food insecurity programs), permitting, FOIA processing, environmental sustainability, stormwater management, transportation, and the DuPage Care Center for long-term care and rehabilitation.

The county operates an integrated digital services platform built on a Revize-based web portal (dupagecounty.gov), with specialized modules including an ArcGIS-powered mapping and data portal (hosting the NarcanSaves map and RX Dropbox application for opioid crisis tracking), a Voter Lookup Tool, online voter registration integrated with the Illinois State Board of Elections, electronic poll books (Knowink Poll Pad) and Verity Scan ballot tabulation for election administration, and a Treasurer's ePay online property tax payment system. Supporting infrastructure includes partnerships with VitalChek Network (online vital records ordering), JP Morgan Chase (credit card payment processing), and Google Analytics (web traffic measurement, no PII).

The revenue model is dominated by property tax collection (collected and distributed to local governments, schools, and county services) augmented by transaction-fee revenue from vital records issuance (e.g., $14 for the first certified birth certificate copy, $18 for the first certified death certificate copy), permit and license fees, and convenience fees on online tax payments (2.10% credit card fee fully passed through). The customer base is geographically defined—DuPage County residents and businesses—by regulatory mandate, with go-to-motion executed primarily direct-to-consumer through physical offices, the online portal, mail, phone, and in-person voting locations. The county employs between 1,001 and 5,000 staff across 18 departments and an elected-official structure (County Board, Clerk, Treasurer, Sheriff, State's Attorney, Coroner, Recorder, Auditor, and 18th Judicial Circuit Court).

Name

DuPage County

Legal name

DuPage County, Illinois

Website

https://dupagecounty.gov

Company type

Private

Founded year

1839

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

DuPage County, Illinois is a county government entity serving residents and businesses within its jurisdiction via 18 departments, delivering election administration, property tax collection, vital records issuance, public safety programs, and community/human services through in-person offices, an online portal, and 600 voting precincts.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Other General Government Support (92119), Courts (922110), Parole Offices and Probation Offices (922150), Administration of Public Health Programs (923120), Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs) (92313)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

Taxpayer Services, Education & Outreach (BPAIADAM), County/District/Local Health Departments (HLAJAAAB)

Keywords

• Local government services
• Vital records
• Property tax collection
• Election administration
• Public records

Headquarters

HQ city

Wheaton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure

Revenue model

1. Property Tax Collection: DuPage County collects real estate property taxes which are distributed to local governments, schools, and county services.
2. Vital Records Fees: Fee-based service for issuing certified copies of birth certificates ($14 first copy, $2 each additional), death certificates ($18 first copy, $6 each additional), and marriage certificates ($14 first copy, $2 each additional).
3. Permit and License Fees: Various permits issued including building permits, zoning permits, and other regulatory licenses with associated fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

DuPage County is a local government entity in Illinois that administers a range of public services to its residents, including vital records (birth, death, marriage), property tax billing and collection, election administration, and voter registration. It operates as a county-level unit of government delivering statutory services required under Illinois state law.

Product overview

DuPage County operates a government services platform consisting of an official website portal and multiple integrated digital services. The core platform (built on Revize) serves as the central hub for accessing county departments, elected officials, news, and transparency information. Key service modules include: the Voter Lookup Tool for election information; Vital Records Ordering via VitalChek partnership for birth, death, and marriage certificates; ePay for real estate tax payments with multiple payment methods; electronic poll books (Knowink Poll Pad) and Verity Scan ballot tabulation for elections; online voter registration; prepayment plans for property taxes; GIS mapping via ArcGIS; and the 211 resource referral service. These services operate as interconnected modules under the county's digital government strategy.

Differentiator

Problem solved

Functional benefit

Products and services

• Vital Records Services
• Property Tax Collection
• Election Administration
• Voter Registration

Quantifiable outcome

• Trained over 4,000 first responders and citizens on naloxone use before statewide availability in 2016
• +1 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Baker TillyminorGTM or Marketing PartnerSponsor of the 2026 ChicagoCIO ORBIE Awards where DuPage County's CIO was recognized. Baker Tilly is an accounting and advisory firm that sponsors technology leadership events.
• Opioid Mapping InitiativecoreStrategic or Co-development PartnerDuPage County joined the Opioid Mapping Initiative in 2017, collaborating to develop interactive mapping tools including the NarcanSaves map and RX Dropbox application to visualize opioid crisis data and lives saved.
• VitalChek Network, Inc.coreChannel Partner/ Reseller/ DistributorThird-party online vital records ordering service partnered with DuPage County Clerk's office. Charges $10 service fee per order in addition to certificate fees. Provides expedited processing options.
• JP Morgan ChasecoreTechnology or IntegrationCredit card service provider for DuPage County Treasurer's online property tax payment system. Processes Visa, MasterCard, and Discover payments with 2.10% convenience fee.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cook County, Illinois: Largest county in Illinois and the second-most-populous county in the U.S. Operates the same breadth of county-level services (vital records, property tax, elections, courts, public health, public safety) and faces comparable Illinois-specific policy and budget constraints as DuPage County.
• Will County, Illinois: Adjacent Illinois county government providing identical categories of services — vital records, property tax collection, elections, and community services — under the same state regulatory framework as DuPage County.
• Lake County, Illinois: Northeastern Illinois county government delivering parallel services (vital records, treasurer functions, election administration, public health) to a comparable suburban population, making it a directly comparable peer.
• Kane County, Illinois: Neighboring Illinois county with overlapping service delivery in elections, property tax, vital records, and community services, governed by the same state statutes as DuPage County.
• Hennepin County, Minnesota: Mid-to-large U.S. county government offering a comparable mix of property tax administration, elections, vital records, public health, and human services — a useful cross-state comparable for DuPage's scale and digital service maturity.
• Montgomery County, Maryland: Affluent suburban county government with a similarly diversified service portfolio including property tax, vital records, public health, and an active technology-modernization agenda — directly comparable on service breadth and resident demographics.
• Fairfax County, Virginia: Large, well-funded U.S. county government with a comparable property-tax-driven funding model, similar resident-service orientation, and an award-winning county-wide digital services program.
• Orange County, California: Large California county government providing parallel vital records, property tax, election, and human services functions — useful for benchmarking scale, technology adoption, and public health programming against DuPage.

Broad incumbents

• Tyler Technologies: Major provider of software and technology services to U.S. county governments, including property tax, vital records, and election systems. Relevant as the incumbent vendor ecosystem that counties like DuPage procure from.

Emerging players

• Granicus: Government technology vendor specializing in digital communications, web platforms, and civic engagement for U.S. counties and municipalities — relevant to DuPage's website/digital service strategy and resident engagement.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/DuPageCounty
• YouTubeyoutube.com/channel/UC45ol-gzYfebGvZ3OLhzClA
• Facebookfacebook.com/dupagecounty
• LinkedInlinkedin.com/company/dupage-county
• Instagraminstagram.com/dupage.county

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments19 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DuPage County