Tunstall Healthcare Group

What Tunstall Healthcare Group does

Tunstall Healthcare Group is a UK-headquartered, privately held connected-care and telecare platform provider founded in 1957. The company designs, manufactures, and operates integrated hardware-plus-software solutions that combine wearable sensors, dispersed-alarm units, and IP-based communication hubs (PNC, DMP, TSP, TES, and the newly launched Communicall Digital) with cloud monitoring and triage workflows. Its systems support adult social care, supported housing, and clinical remote-patient-monitoring use cases. Tunstall reports approximately 5 million daily end users, an installed base spanning 30+ countries, and roughly 23 million calls handled annually through its monitoring infrastructure. An analytics layer, Tunstall Cognitive Care, overlays predictive fall and vital-sign anomaly detection on the telemetry stream.

The business model is anchored in long-cycle contracts with public-sector and clinical buyers — UK local authorities, housing associations, NHS clinical commissioning groups, and continental municipal customers (named examples include Lancashire County Council, Barcelona City Council, and Havering CCG). Revenue mixes one-off hardware unit sales with multi-year monitoring and software subscriptions, an architecture the company describes as a transition from product-led to service-led monetisation. Go-to-market relies on framework agreements and tender processes rather than transactional sales, which produces predictable renewal economics but ties growth to public-sector procurement cycles.

Growth is driven by acquisition-led geographic expansion (Kanayo 2018, Secuvita in the Netherlands in 2021, BeWo Unternehmensgruppe in Germany in 2022), a strategic partnership with Medtronic on the Better@Home programme for clinical home monitoring, and product extensions into predictive analytics. Headcount is reported in the 1,001-5,000 band on LinkedIn (~1,200+ employees). Tunstall has completed a senior leadership refresh in 2024-2025, including a new Chair (Steve Francis, July 2024) and a new CEO (Paul Adams, November 2025) drawn from clinical homecare services. The company does not publicly disclose revenue.

Name

Tunstall Healthcare Group

Legal name

Tunstall Healthcare Group Ltd

Website

https://tunstall.com

Company type

Private

Founded year

1957

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Tunstall Healthcare Group is a UK-headquartered connected-care and telecare platform provider founded in 1957, serving public-sector and clinical customers across 30+ countries with integrated hardware, software, and 24/7 remote monitoring services used by approximately 5 million people daily.

Ownership category

akta.pro rank

Product category

Connected Care & Telehealth Technology

NAICS

Home Health Care Services (621610), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE)

akta.pro secondary industries

Remote Adherence Monitoring & Smart Dispenser Services (HSABALAI), Smart Home & Assistive Technology Installation for Aging-in-Place (HSABAJAI), Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC), Chronic Disease Management IoT (Diabetes, CHF, COPD, Hypertension) (HLACAPAD), Technology Assistance & Digital Support for Seniors (HSABAAAH)

Keywords

• Connected care solutions
• Telecare services
• Telehealth monitoring
• Personal emergency response
• Remote patient monitoring

Headquarters

HQ city

Whitley

HQ country

United Kingdom

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Connected Care Devices: Sale of hardware including personal emergency response systems, smart hubs, sensors, and monitoring devices. These are typically one-time purchases that form the endpoint infrastructure for the monitoring service.
2. Monitoring and Response Services: Recurring monitoring services providing 24/7 oversight of connected care devices, with trained response center operators handling alerts and coordinating emergency responses. Generates recurring subscription revenue from healthcare providers, local authorities, and housing associations.
3. System Integration and Implementation: Professional services for integrating Tunstall systems with existing health and social care IT infrastructure, including case management systems, electronic health records, and commissioning platforms.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Tunstall Healthcare Group designs, manufactures, and operates connected care and telehealth technology for elderly and vulnerable individuals, combining proprietary hardware devices (Lifeline home units, fall detectors, sensors, Communicall warden call systems) with cloud-based software platforms (PNC, DMP, TSP, TES) and 24/7 monitoring and response services. The company sells these integrated solutions to local authorities, NHS and clinical commissioning groups, housing associations, and care providers, enabling independent living and proactive health intervention at scale.

Product overview

Tunstall Healthcare Group offers a comprehensive connected care and health platform architecture built around multiple integrated systems. The core hardware product is the Lifeline Smart Hub, a home monitoring and alarm system supporting up to 50 sensors. For group living environments, Communicall Vi and Communicall Digital provide scalable communication and warden call solutions. The technology platform is anchored by PNC (call handling and alarm management) and TSP (Tunstall Service Platform) which includes Service Manager, Field Force Manager, and Proactive Services modules. Supporting platforms include DMP (Device Management Platform) for remote device monitoring and TES (Care Coordination Platform) for multi-disciplinary care team coordination. The portfolio extends to connected health applications (ICP myMobile, ICP myKiosk), wearable fall detectors (iVi, Vibby), and service offerings including Tunstall Response (24/7 monitoring), proactive care programmes, and the emerging Tunstall Cognitive Care predictive care platform. All solutions are designed for independent living, group care, and healthcare settings, serving older people and those with long-term conditions.

Differentiator

Problem solved

Functional benefit

Brands

• Lifeline Smart Hub: Complete connected care monitoring and alarm system for the home using smart technology to connect service users with care professionals.
• Communicall Vi
• Communicall Vi IP
• Communicall Digital
• PNC
• DMP (Device Management Platform)
• TSP (Tunstall Service Platform)
• TES (Tunstall Executive Services)
• ICP myMobile
• ICP myKiosk
• Vibby
• iVi
• CareSOS
• Carelock ACE
• Carelock UZ
• Lifeline Digital
• Lifeline Pendant
• Lifeline Fall Detector

Products and services

• Lifeline Smart Hub A complete connected care monitoring and alarm system for the home using IP technology to connect service users with care professionals in real time; supports up to 50 sensors and operates via cellular network or ethernet broadband, sold to local authorities and housing providers for elderly and vulnerable residents.
• Communicall Digital A touchscreen-based digital warden call system for supported living environments with video calls, alarms, and a cloud-based management platform, designed to enhance resident safety and operational efficiency in group living settings.
• Communicall Vi Scalable communication system for group living environments providing real-time information, bespoke management reporting, and needs-based telecare solutions including video door entry, onsite communication, and telecare for residents with diverse requirements including dementia and learning disabilities.
• PNC (Personal Nucleus Console) Flagship call handling and alarm management platform deployed in Tunstall response centers, available as cloud, managed, or on-premise; supports IP alarm capability, GDPR-compliant data encryption, and up to one million connections from a single deployment.
• TSP (Tunstall Service Platform) Comprehensive service platform bundling PNC call handling, Service Manager for telecare service delivery, Field Force Manager for deployment teams, and the Proactive Services module for planning and measuring proactive care.
• DMP (Device Management Platform) Cloud-based software service for monitoring and managing all digital hubs and peripheral devices deployed in the field, enabling operators to check device heartbeats, maintain usage logs, and monitor performance.
• TES (Care Coordination Platform) Care coordination platform deployed in Swedish municipalities enabling planning and coordination of multi-disciplinary care teams, with care planning, activity tracking, reporting, digital locks, residential access, and video visiting capabilities.
• Tunstall Response Services 24-hour monitoring and response services offering telecare monitoring, telehealth monitoring and triage, hosted services, lone worker services, and disaster recovery for PNC centres, delivered as a recurring subscription service to commissioners and care providers.
• Better@Home Programme Telemedicine and clinical telemonitoring programme for post-surgical patients, developed in partnership with Medtronic, providing at-home monitoring of clinical indicators through virtual ward capabilities to reduce readmissions.
• Vincles Social innovation project and service for people over 65 experiencing unwanted loneliness, strengthening relationships with family, friends, and community through digital inclusion and connected care, delivered with Barcelona City Council.
• Smarthabit Programme Proactive telecare programme in Spain that reduces emergency interventions and helps people stay in their own homes longer through personalised care and regular wellbeing contact.
• Lifeline Pendant Personal pendant for emergency alarm activation worn by the end user, sold as part of the Lifeline telecare hardware range to housing providers and local authorities.
• Lifeline Fall Detector Automatic fall detection device worn by the user, part of the Lifeline telecare hardware range, providing automatic alerting when a fall is detected.
• iVi Fall Detector Wearable fall detection device designed to be worn on the wrist that automatically detects falls and can notify emergency contacts or services if the user does not dismiss the countdown.
• Vibby Fall Detector Wearable fall detector that detects if the wearer has fallen and automatically notifies emergency contacts or services.
• CareSOS Service enabling telecare access for people with communication difficulties through smartphones, using a decision tree with predefined pictograms and text.
• Tunstall Cognitive Care Next-generation solution combining sensor, smartphone, and wearable data to develop intuitive and highly personalised care models, using data-driven insights to highlight behaviour changes indicating potential health deterioration and enabling early intervention.
• Digital Medication and Pill Dispensers Automated medication reminders and precise dose dispensing devices that help prevent medication errors and improve adherence for people with cognitive impairments.

Quantifiable outcome

• More than five million people rely on Tunstall solutions daily for independent living support
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• MedtroniccoreStrategic or Co-development PartnerStrategic partnership for the Better@Home programme, combining Medtronic's medical device expertise with Tunstall's remote monitoring and response capabilities to enable earlier discharge from hospital and community-based monitoring for patients with chronic conditions.
• Barcelona City CouncilflagshipStrategic or Co-development PartnerVincles Barcelona project deploying social connectivity and monitoring solutions for elderly residents to address social isolation and provide safety monitoring, representing a model of integrated health and social care delivery.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Legrand Care: Legrand Care (formerly Tynetec, Aid Call, Jontek) is a leading European provider of telecare, warden call, and connected care solutions for elderly and vulnerable individuals. Directly competes with Tunstall across UK and European markets with comparable PERS and grouped-living product lines.
• Appello: Appello is a UK-based telecare monitoring and technology-enabled care provider, directly competing with Tunstall in digital telecare services for housing associations and local authorities. Operates its own monitoring centre and competing alarm-receiving platform.
• Ascom: Ascom is a Swiss-listed provider of healthcare communication and mobile workflow solutions, including nurse call systems and integrated care communications for hospitals and care homes. Overlaps with Tunstall's Communicall and hospital care offerings.
• Bosch Healthcare Solutions: Bosch Healthcare is part of Bosch and provides connected health and assisted living solutions, including emergency call systems and telehealth platforms across European markets. Comparable to Tunstall in PERS, fall detection, and aging-in-place technologies.
• TeleAlarm (European Security Holding): TeleAlarm is a European specialist in telecare and PERS solutions headquartered in Switzerland, supplying carephones, emergency call systems, and monitoring platforms to professional and family carers. Direct overlap with Tunstall's Lifeline and connected care hardware lines.
• Chubb Fire & Security (API Group): Chubb, owned by API Group, is a major provider of assisted living and telecare services including pendant alarms, fall detectors, and 24/7 monitoring across the UK and Europe. Direct competitor in the traditional PERS market alongside Tunstall.

Broad incumbents

• Philips (Connected Care): Royal Philips operates a broad Connected Care segment encompassing remote patient monitoring, telehealth, and hospital-to-home programs. While broader than Tunstall, Philips is a key incumbent competing for clinical-grade RPM and aging-in-place business across Europe.
• Medtronic: Medtronic is a global medical device leader with remote patient monitoring capabilities and a strategic partnership with Tunstall (Better@Home). While not a direct telecare competitor, Medtronic's RPM portfolio and chronic disease management focus overlap with Tunstall's clinical offerings.
• Resideo Technologies: Resideo (spun from Honeywell) provides health and connected care solutions including PERS, medication management, and monitoring services for seniors. Competes with Tunstall in PERS hardware and aging-in-place offerings across multiple markets.

Emerging players

• Essence Group: Essence Group is an Israeli IoT provider of connected care and aging-in-place solutions including fall detection, activity monitoring, and emergency response platforms. Targets the same elderly and vulnerable end-users as Tunstall with a more technology-forward product approach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tunstallhealth
• YouTubeyoutube.com/user/TunstallAustralasia
• LinkedInlinkedin.com/company/tunstall-uk
• Facebookfacebook.com/1159396

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A7 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tunstall Healthcare Group