GroundLink

What GroundLink does

GroundLink is a privately-held global ground transportation company headquartered in New York, operating across more than 550 cities on six continents. The company connects customers with licensed, background-checked chauffeur partners through a digital platform comprising a consumer mobile app (iOS/Android), a chauffeur partner app, and a web portal. Core platform capabilities include real-time GPS tracking, iPad-based dispatch communications, automatic flight tracking with pickup-time adjustment, and a reverse auction system through which chauffeur partners select rides with upfront pricing visibility. The company holds PCI DSS and GDPR compliance certifications and states compliance with TLC/PUC licensing requirements for chauffeurs.

GroundLink serves multiple customer segments through three primary go-to-market motions: direct-to-consumer booking via website and mobile app; enterprise field sales with dedicated Key Account Managers, corporate portals supporting up to 400+ users, and global tender expertise; and channel partnerships spanning travel agencies, hotels, cruise lines, and airlines (including GDS integrations with GNET, Ground Alliance, and airline GDS systems). The company monetizes through per-ride transaction fees, hourly usage-based billing, corporate account relationships with rebates, and a 10% travel-agent commission on referred bookings. Pricing is all-inclusive (no tipping) with surcharges for wait time, stops, child seats, and a 25% holiday markup.

The portfolio spans airport transfers, intercity rides, hourly hire, event transportation (5-500 vehicles), business and leisure travel, non-medical healthcare transfers, and a Strategic Partner Program for aviation/hotel/cruise resale. GroundLink's principal brand differentiator is an "On Time Every Time" guarantee with a 20%-off credit if a chauffeur arrives more than five minutes late. The platform's operator is identified as NeXion Technology Inc. and its corporate affiliates.

Name

GroundLink

Legal name

GroundLink Inc.

Website

https://groundlinkworldwide.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

51–100 employees

Short description

GroundLink is a global ground transportation platform connecting customers with licensed chauffeur partners across 550+ cities, serving consumers, corporate accounts, and channel partners (airlines, hotels, cruise lines) via mobile apps, web booking, and GDS integration.

Ownership category

akta.pro rank

Product category

Ground Transportation Services

NAICS

Taxi and Ridesharing Services (48531), Taxi and Ridesharing Services (485310), Other Transit and Ground Passenger Transportation (48599), Other Support Activities for Transportation (4889), Transit and Ground Passenger Transportation (485)

SIC

Transportation Services (4700)

akta.pro primary industry

Corporate / Business Travel Ride-Hailing & Ground Transport Platforms (TLAFAIAE)

akta.pro secondary industries

Airport & Venue Ground Transport Booking Platforms (On-Demand & Pre-Book) (TLAFAIAL), Global Ground Transportation Network Management (Multi-Market Providers) (THACAIAM), Ground Transportation & Mobility Program Management (THAKAMAJ), Ground Transportation & Transfers Coordination (HSACAKAD), Group Ground Transportation & Logistics (Shuttles, Transfers) (THACAFAE)

Keywords

• Ground transportation services
• Chauffeur car service
• Airport transfer service
• Corporate travel management
• Intercity ride booking

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Technology or R&D, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. Per-Ride Transportation: GroundLink charges customers per ride for point-to-point airport transfers, intercity rides, and scheduled transportation. Pricing is all-inclusive (taxes, tips, tolls included). Flat-rate pricing available for standardized routes.
2. Hourly Hire Service: Hourly billing for rides between locations without flat-rate pricing, charged at prevailing hourly rates per vehicle class. Time-based charges billed in 30-minute increments plus garage-to-garage time.
3. Corporate Accounts: Corporate accounts with login access for up to 400+ employees, dedicated account management, customized reporting, and corporate rebates for large organizations.
4. Travel Agent Commission: Travel agents earn 10% commission on every booking made through the platform for their clients.
5. Event Services: Custom quotes for event transportation including flat rates per ride, group bookings, shuttle services for conferences and conventions.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels5 records

Core offering

GroundLink operates a global digital platform connecting customers with licensed, insured chauffeur partners for premium ground transportation services. Core offerings include airport transfers with flight tracking, intercity rides, hourly hire, event transportation, corporate travel management, and leisure travel across 550+ cities on six continents. Revenue is generated per-ride with all-inclusive flat-rate and hourly pricing.

Product overview

GroundLink is a global ground transportation platform operating as the largest privately-owned chauffeured car service in the world, serving over 550 cities across six continents. The offering consists of a unified technology platform combining a consumer mobile app (iOS/Android), partner app, and web portal that together enable booking, dispatching, real-time tracking, and payment for luxury vehicle transportation. The product portfolio includes core service lines (Airport Transfer, Intercity Ride, Hourly Hire, Event Transportation, Non Medical Transfer, Business Travel, Leisure Travel) and a partner ecosystem (Chauffeur Affiliate Program, Strategic Partner Program for airlines/hotels/cruise lines). Vehicle classes range from Premium Class sedans to Business Van/SUVs, Sprinters, and Party Buses. The platform integrates with GDS systems (GNET, Ground Alliance) for travel agent bookings, processes payments via Authorize.net and Stripe, and supports both consumer direct booking and enterprise corporate account management.

Differentiator

Problem solved

Functional benefit

Products and services

• Airport Transfer Service Chauffeured airport pickup and drop-off service for individual travelers and corporate clients, featuring automatic flight tracking, meet-and-greet, complimentary wait time based on flight type, and door-to-door service across 550+ airports worldwide.
• Intercity Ride Service Long-distance, door-to-door chauffeured transportation between cities with professional chauffeurs and fixed pricing, positioned as an alternative to flights, trains, or car rentals.
• Hourly Hire Service By-the-hour vehicle and chauffeur rental billed in 30-minute increments, allowing flexible scheduling, fluid itinerary changes, and on-demand transportation for business or leisure purposes.
• Event Transportation Services Coordinated group transportation solutions for conferences, conventions, corporate events, roadshows, and meetings, including shuttle service, on-site coordination, and fleet management ranging from 5 to 500 vehicles.
• Non-Medical Transfer Service Private transfer service for patients, healthcare professionals, speakers, and clinical trial participants, featuring door-to-door pickup, fixed pricing, and compliant reporting for regulated healthcare transportation needs.
• Business Travel Platform Corporate ground transportation solution offering member login for up to 400 corporate travelers, dedicated account managers, duty-of-care reporting, customized invoicing, corporate rebates, and integration with GDS and online booking tools for enterprise organizations.
• Leisure Travel Service Chauffeured transportation service tailored for personal travel occasions such as weddings, shopping, dining, night outings, ski tours, and golf excursions.
• Chauffeur Affiliate Program Program connecting licensed chauffeur companies with GroundLink's global customer base, offering reverse auction-based ride selection, monthly direct deposits, and access to ride demand in 550+ cities.
• Strategic Partner Program Partnership program enabling aviation, hotel, and cruise companies to offer branded chauffeured ground transportation to their customers, with commission-based arrangements, partner portals, and GDS connectivity.

Quantifiable outcome

• If more than 5 minutes late, customer receives 20% off next ride
• +1 more outcomes

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• Aviation Partners (Airlines)coreChannel Partner/ Reseller/ DistributorGroundLink delivers professional ground transportation for First and Business Class airline customers globally. Services include complimentary rides, ancillary services, and crew transportation. Partners include private and commercial airlines seeking to extend premium ground services to high-value passengers.
• Hotel PartnerscoreChannel Partner/ Reseller/ DistributorHotels extend hospitality beyond their doors by offering guests premium airport transfers, city excursions, and hourly chauffeur services. GroundLink provides 24/7 availability across 550 cities worldwide for hotel guest transportation needs.
• Cruise PartnerscoreChannel Partner/ Reseller/ DistributorCruise lines partner with GroundLink for port pickup services and door-to-door passenger transportation. GroundLink offers local expertise and reliable service for high-value cruise passengers requiring seamless transfers to ports.

Scale indicators4 records

Expansion highlights5 records

Direct peers

• Blacklane: Blacklane is a global chauffeured airport transfer and city-to-city ride service operating in 50+ countries with a professional driver network. It directly competes with GroundLink's pre-booked airport transfer and intercity ride offerings for both consumer and corporate travelers, with overlapping vehicle classes and enterprise sales motion.
• Wingz: Wingz is a pre-booked airport and city ride service focused on the US market with scheduled rides and flat pricing. It overlaps with GroundLink's airport transfer and pre-booked ride offerings, particularly for corporate and personal travelers seeking reliable scheduled transportation.
• Talixo: Talixo is a European-based ground transportation platform offering pre-booked airport transfers, city rides, and chauffeur services across 60+ countries. It competes with GroundLink in the same on-demand and pre-booked premium transfer category with comparable B2B and B2C distribution.
• Welcome Pickups: Welcome Pickups is an airport transfer specialist operating in 100+ destinations with a driver-meets-guest model similar to GroundLink's airport transfer service. It targets both leisure and corporate travelers with fixed pricing and flight tracking, making it a direct peer in the airport ground transport category.
• Carey International: Carey is one of the largest chauffeured transportation providers globally, serving airport transfers, corporate roadshows, and events. Like GroundLink, Carey emphasizes corporate accounts, global coverage, and premium vehicle classes, making it a direct competitor in the managed corporate ground transport segment.
• Ground Alliance: Ground Alliance operates a global network of licensed chauffeured ground transportation providers with GDS integration and corporate travel focus. It is both a partner and a near-overlap competitor to GroundLink, serving travel management companies with similar airport transfer and city ride offerings.
• Addison Lee: Addison Lee is a major UK-based premium car service with corporate account programs and airport transfer offerings. It competes with GroundLink's London and broader European corporate and premium leisure business, with similar vehicle classes and executive service positioning.

Broad incumbents

• Uber (Uber Black / Uber for Business): Uber operates Uber Black and Uber for Business as premium chauffeured and corporate mobility offerings within a much broader consumer ride-hailing platform. It is a broad incumbent that competes with GroundLink for premium and corporate rides while also serving lower-tier segments, giving it scale advantages in driver supply and corporate tooling.
• Lyft (Lyft Business / Lyft Black): Lyft operates Lyft Business and premium ride tiers within its broader consumer rideshare platform. It competes with GroundLink in the corporate and premium airport transfer categories, leveraging national driver supply and enterprise integrations to serve business travelers.

Others

• Limo Anywhere: Limo Anywhere provides software and booking platforms for chauffeured transportation operators, and appears to power GroundLink's member and corporate login portals. It is an ecosystem enabler/supplier to GroundLink rather than a direct competitor, sharing the chauffeured transportation supply base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/groundlink
• Facebookfacebook.com/groundlink
• LinkedInlinkedin.com/company/groundlink

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GroundLink