Infinx Services

What Infinx Services does

Infinx Services is a private healthcare revenue cycle management company founded in 2012 and headquartered in Mumbai, India with US corporate headquarters in Spring, Texas. The company provides an AI-augmented, hybrid software-plus-managed-services platform, the Healthcare Revenue OS, that automates patient access workflows (prior authorization, eligibility verification, insurance discovery, patient pay estimates) and revenue cycle operations (charge capture, coding, claims, denials management, A/R recovery, appeals) for US healthcare providers. The platform integrates bi-directionally with Epic, athenaHealth, Cerner, eClinicalWorks and 20+ other major EHR/EMR systems, and connects to 2,800+ payers and clearinghouses for eligibility, authorization, and claims workflows.

The company's core technology is an eight-layer operating system combining AI agents, RPA automation, and human RCM specialists, with a Revenue Cycle Agent Platform offering multiple autonomous agents (authorization determination, initiation, follow-up; document classification and extraction). The platform processes 10,000+ prior authorizations daily with 98%+ accuracy and achieves 70-75% straight-through document processing, supported by machine learning that improves from billions of transactions. Infinx maintains HITRUST i1, SOC 2 Type II, HIPAA, and ISO 27001 certifications required for healthcare enterprise contracts.

Infinx serves 4,000+ healthcare facilities across 11+ verticals including radiology, cardiology, orthopedics, pathology, oncology, physical therapy, dental, LTC pharmacy, acute care hospitals, ambulatory surgery centers, and rural hospitals. The company operates with 7,200+ employees across the USA, India, and Philippines, focusing exclusively on the US healthcare market. Revenue is generated through annual subscription engagements starting at $5,000/month with custom pricing structured around volume, dedicated capacity, outcomes, or managed services. The company operates subsidiary brands including Glidian (prior authorization), Ni2 Health, and MedReceivables Advisor Healthcare, and received a strategic investment from KKR in May 2024 following prior growth funding from Norwest Venture Partners.

Name

Infinx Services

Legal name

Infinx, Inc.

Website

https://infinx.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Infinx Services provides AI-driven healthcare revenue cycle management combining autonomous AI agents, automation, and managed services to US healthcare providers. Serving 4,000+ facilities across radiology, cardiology, orthopedics, and hospitals with deep EHR and payer integrations.

Ownership category

akta.pro rank

Product category

Healthcare Revenue Cycle Management Software

NAICS

Software Publishers (51321), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Patient Billing, Statements & Payment Processing (HLACACAG)

akta.pro secondary industries

Patient Access, Registration & Intake (Front-End RCM) (HLACACAE), Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK)

Keywords

• Healthcare revenue cycle management
• Prior authorization automation
• Eligibility verification services
• Medical coding services
• Denials management solutions

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription/Managed Services: Annual subscription engagements starting at $5,000/month with pricing structured around volume, dedicated capacity, outcomes, or managed services. Hybrid model combining software platform with in-house specialist services.
2. Software-Only Subscription: Software-only option where provider teams use Infinx platform for patient access and RCM workflows without managed services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Infinx Services provides an AI-powered Healthcare Revenue OS that unifies AI agents, automation, and human RCM experts to deliver end-to-end healthcare revenue cycle management. The company sells the Patient Access Plus suite (prior authorization, eligibility verification, patient pay estimates, insurance discovery), Document Capture Plus (AI document classification and extraction), and RCM Plus (denials management and A/R recovery) as integrated software-plus-services offerings. Core customers are U.S. healthcare providers — radiology, cardiology, pathology, physical therapy, orthopedic, oncology, dental, long-term care pharmacy, and hospital groups — buying annual subscriptions starting at $5,000/month with pricing structured around volume, dedicated capacity, outcomes, or managed services.

Product overview

Infinx Services offers a platform-plus-modules architecture for healthcare revenue cycle management, centered on the Healthcare Revenue OS operating system. The core platform unifies AI agents, automation, and RCM experts across eight functional layers. Key products include Patient Access Plus (prior authorization and eligibility), Document Capture Plus (AI document processing), and RCM Plus (denials and A/R recovery). These integrate through the Revenue Cycle Agent Platform which offers autonomous agents for determination, initiation, and follow-up workflows. Supporting modules cover payment posting, charge capture optimization, provider credentialing, CDI, medical coding, appeals management, and patient collections. Services include full RCM outsourcing, healthcare contact center support, and free ROI assessment tools. The company also operates subsidiary brands including Glidian (prior authorization management), MedReceivables Advisor Healthcare (accounts receivable), and Ni2 Health.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthcare Revenue OS The core operating system for healthcare revenue cycle management. It connects systems, automates routine steps, routes exceptions with control, and reduces denials, A/R days, and cost to collect. It is sold to healthcare provider organizations as the foundational platform under which all Infinx solutions run, combining AI agents, automation, RCM specialists, payer connections, provider EHR integrations, security and compliance, workflow execution, workforce orchestration, and analytics.
• Patient Access Plus An AI- and agent-based suite covering eligibility verification, benefits checks, patient pay estimates, and prior authorization (determination, initiation, and follow-up) for healthcare provider organizations. Includes Auth Determination, Auth Initiation, and Auth Follow-Up Agents, payer and clearinghouse connections, and workforce orchestration. Sold to radiology, cardiology, orthopedic, and other specialty groups as a unified front-end revenue cycle solution.
• Document Capture Plus An AI-powered document processing platform that intelligently classifies, extracts, and accurately inputs patient data from any document directly into patient records systems, supported by document capture experts when needed. Features document classification AI agent, context-aware data extraction AI agent, validation, error detection, queue management, and automated EHR actions. Sold to healthcare providers seeking to automate inbound document processing for prior authorization and clinical workflows.
• RCM Plus An agent suite for increasing clean claim submissions, maximizing reimbursements from A/R inventory and denied claims, and reducing future denials. Powered by AI, automation, intelligent workflow management, predictive analytics, denial analytics, and billing specialists, including Maverick AI-powered autonomous coding agents. Sold to healthcare providers as a back-end revenue cycle optimization and recovery solution.
• Revenue Cycle Agent Platform A multi-agent AI platform offering various types of agents (reasoning, execution, and human-in-the-loop) designed to tackle unique revenue cycle challenges and bring efficiency, precision, and expertise to revenue cycle workflows. Sold to healthcare providers as the underlying AI agent fabric underpinning Patient Access Plus, RCM Plus, and other Infinx offerings.
• Revenue Cycle Outsourcing Full-service revenue cycle outsourcing where Infinx's revenue cycle experts audit, advise, and optimize a healthcare provider's EHR systems and revenue cycle workflows to improve cash flow within months. Sold to acute care hospitals, ambulatory surgery centers, rural hospitals, and physician groups seeking comprehensive end-to-end revenue cycle management.
• Healthcare Contact Center Specialized contact center support for patient scheduling, patient inquiries, soft collections, and patient service to enhance practice efficiency and patient experience. Sold to healthcare provider organizations seeking outsourced patient communication and engagement workflows.

Quantifiable outcome

• 10% reduction in denials
• +14 more outcomes

Named customers17 records

Segments12 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

AI capability9 records

Feature8 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Microsoft AzurecoreTechnology or IntegrationInfinx scales governed AI capabilities using Microsoft Azure across healthcare workflows for enhanced security and scalability.
• EpiccoreTechnology or IntegrationBi-directional HL7, FHIR, API integration with Epic EHR systems for seamless prior authorization and eligibility workflow connectivity.
• athenaHealthcoreTechnology or IntegrationIntegration partnership for EHR connectivity enabling submission and update of prior authorization requests directly from athenahealth.
• CernercoreTechnology or IntegrationEHR integration for revenue cycle management connectivity with Cerner systems.
• eClinicalWorkscoreTechnology or IntegrationIntegration partnership for practice management system connectivity.
• Change HealthcarecoreTechnology or IntegrationIntegration partnership for healthcare technology and clearinghouse connectivity.
• MedAxiomminorStrategic or Co-development PartnerStrategic partnership in cardiovascular healthcare technology and revenue cycle solutions.
• Strategic RadiologyminorStrategic or Co-development PartnerStrategic partnership with radiology practices collaborative for imaging revenue cycle solutions.
• XIFINcoreTechnology or IntegrationIntegration partnership for laboratory and diagnostic revenue cycle management connectivity.
• EvicorecoreTechnology or IntegrationPayer and benefit manager connection for authorization workflows.
• AIMcoreTechnology or IntegrationBenefits management connection for prior authorization processing.
• AvailitycoreTechnology or IntegrationClearinghouse integration for eligibility, authorizations, and claims processing.
• OptumcoreTechnology or IntegrationPayer connection for benefits management and authorization workflows.
• NIA MagellancoreTechnology or IntegrationNational Imaging Associates and Magellan health payer integration for imaging authorization management.
• HealthHelpcoreTechnology or IntegrationPayer connection for authorization and benefits management.

Scale indicators19 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• R1 RCM: R1 RCM is a leading end-to-end healthcare revenue cycle management technology and services company serving large hospital systems and physician groups — directly comparable to Infinx's full-stack Patient Access + RCM Plus offering.
• Waystar: Waystar provides cloud-based healthcare payment and RCM software covering claims management, patient access, and denials — directly overlapping Infinx's Healthcare Revenue OS in target buyer (hospital systems) and core functionality.
• Experian Health: Experian Health offers RCM, patient access, eligibility, and identity management solutions to U.S. providers — closely aligned with Infinx's Patient Access Plus suite and Eligibility Verification module, including similar payer connectivity scale.
• Availity: Availity is a leading healthcare clearinghouse and payer-provider data exchange platform — comparable to Infinx's 2,800+ payer connectivity footprint and its eligibility/authorization workflow modules.
• Aspirion: Aspirion specializes in complex claims and denials management for U.S. hospitals — directly comparable to Infinx's RCM Plus suite and appeals management module, with similar AI-augmented denial recovery focus.
• FinThrive: FinThrive (formerly nThrive/MedAssets) offers end-to-end revenue cycle management technology covering patient access, claims, and denials for hospitals — directly comparable in target buyer and workflow coverage.

Broad incumbents

• Optum (UnitedHealth Group): Optum operates the largest U.S. healthcare RCM and payer-provider data exchange platform (including Change Healthcare) — a broad incumbent with overlapping patient access, eligibility, and authorization capabilities but at vastly larger scale.

Emerging players

• Cohere Health: Cohere Health is an AI-driven prior authorization platform for payers and providers — directly comparable to Infinx's Patient Access Plus / Auth Determination capabilities and targeting the same regulatory tailwind.
• AKASA: AKASA builds AI-native automation for healthcare revenue cycle operations (medical coding, denials, patient access) — a direct emerging competitor to Infinx's agent-based Revenue Cycle Agent Platform.
• Olive AI: Olive AI develops healthcare-specific AI agents for prior authorization, claims, and RCM workflows — overlapping with Infinx's autonomous agent platform across payer-provider data exchange tasks.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Infinxinc
• LinkedInlinkedin.com/company/infinx-healthcare

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infinx Services