Infinx Services
Infinx Services provides AI-driven healthcare revenue cycle management combining autonomous AI agents, automation, and managed services to US healthcare providers. Serving 4,000+ facilities across radiology, cardiology, orthopedics, and hospitals with deep EHR and payer integrations.
- Company typePrivate
- Founded2012
- HeadquartersMumbai, India
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Infinx Services does
Infinx Services is a private healthcare revenue cycle management company founded in 2012 and headquartered in Mumbai, India with US corporate headquarters in Spring, Texas. The company provides an AI-augmented, hybrid software-plus-managed-services platform, the Healthcare Revenue OS, that automates patient access workflows (prior authorization, eligibility verification, insurance discovery, patient pay estimates) and revenue cycle operations (charge capture, coding, claims, denials management, A/R recovery, appeals) for US healthcare providers. The platform integrates bi-directionally with Epic, athenaHealth, Cerner, eClinicalWorks and 20+ other major EHR/EMR systems, and connects to 2,800+ payers and clearinghouses for eligibility, authorization, and claims workflows.
The company's core technology is an eight-layer operating system combining AI agents, RPA automation, and human RCM specialists, with a Revenue Cycle Agent Platform offering multiple autonomous agents (authorization determination, initiation, follow-up; document classification and extraction). The platform processes 10,000+ prior authorizations daily with 98%+ accuracy and achieves 70-75% straight-through document processing, supported by machine learning that improves from billions of transactions. Infinx maintains HITRUST i1, SOC 2 Type II, HIPAA, and ISO 27001 certifications required for healthcare enterprise contracts.
Infinx serves 4,000+ healthcare facilities across 11+ verticals including radiology, cardiology, orthopedics, pathology, oncology, physical therapy, dental, LTC pharmacy, acute care hospitals, ambulatory surgery centers, and rural hospitals. The company operates with 7,200+ employees across the USA, India, and Philippines, focusing exclusively on the US healthcare market. Revenue is generated through annual subscription engagements starting at $5,000/month with custom pricing structured around volume, dedicated capacity, outcomes, or managed services. The company operates subsidiary brands including Glidian (prior authorization), Ni2 Health, and MedReceivables Advisor Healthcare, and received a strategic investment from KKR in May 2024 following prior growth funding from Norwest Venture Partners.
Infinx Services firmographics
Firmographics- Name
- Infinx Services
- Legal name
- Infinx, Inc.
- Website
- https://infinx.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Infinx Services provides AI-driven healthcare revenue cycle management combining autonomous AI agents, automation, and managed services to US healthcare providers. Serving 4,000+ facilities across radiology, cardiology, orthopedics, and hospitals with deep EHR and payer integrations.
- Ownership category
- akta.pro rank
Infinx Services industry classification
Industry- Product category
- Healthcare Revenue Cycle Management Software
- NAICS
- Software Publishers (51321), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Patient Billing, Statements & Payment Processing (HLACACAG)
- akta.pro secondary industries
- Patient Access, Registration & Intake (Front-End RCM) (HLACACAE), Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK)
Keywords
Where Infinx Services is headquartered
LocationHeadquarters
- HQ city
- Mumbai
- HQ country
- India
- HQ region
- Asia
Offices4 records
Markets served
Infinx Services business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription/Managed Services: Annual subscription engagements starting at $5,000/month with pricing structured around volume, dedicated capacity, outcomes, or managed services. Hybrid model combining software platform with in-house specialist services.
- Software-Only Subscription: Software-only option where provider teams use Infinx platform for patient access and RCM workflows without managed services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Annual engagement starting price |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels7 records
Infinx Services product offering
Product offeringCore offering
Infinx Services provides an AI-powered Healthcare Revenue OS that unifies AI agents, automation, and human RCM experts to deliver end-to-end healthcare revenue cycle management. The company sells the Patient Access Plus suite (prior authorization, eligibility verification, patient pay estimates, insurance discovery), Document Capture Plus (AI document classification and extraction), and RCM Plus (denials management and A/R recovery) as integrated software-plus-services offerings. Core customers are U.S. healthcare providers — radiology, cardiology, pathology, physical therapy, orthopedic, oncology, dental, long-term care pharmacy, and hospital groups — buying annual subscriptions starting at $5,000/month with pricing structured around volume, dedicated capacity, outcomes, or managed services.
Product overview
Infinx Services offers a platform-plus-modules architecture for healthcare revenue cycle management, centered on the Healthcare Revenue OS operating system. The core platform unifies AI agents, automation, and RCM experts across eight functional layers. Key products include Patient Access Plus (prior authorization and eligibility), Document Capture Plus (AI document processing), and RCM Plus (denials and A/R recovery). These integrate through the Revenue Cycle Agent Platform which offers autonomous agents for determination, initiation, and follow-up workflows. Supporting modules cover payment posting, charge capture optimization, provider credentialing, CDI, medical coding, appeals management, and patient collections. Services include full RCM outsourcing, healthcare contact center support, and free ROI assessment tools. The company also operates subsidiary brands including Glidian (prior authorization management), MedReceivables Advisor Healthcare (accounts receivable), and Ni2 Health.
Differentiator
Problem solved
Functional benefit
Products and services
- Healthcare Revenue OS The core operating system for healthcare revenue cycle management. It connects systems, automates routine steps, routes exceptions with control, and reduces denials, A/R days, and cost to collect. It is sold to healthcare provider organizations as the foundational platform under which all Infinx solutions run, combining AI agents, automation, RCM specialists, payer connections, provider EHR integrations, security and compliance, workflow execution, workforce orchestration, and analytics.
- Patient Access Plus An AI- and agent-based suite covering eligibility verification, benefits checks, patient pay estimates, and prior authorization (determination, initiation, and follow-up) for healthcare provider organizations. Includes Auth Determination, Auth Initiation, and Auth Follow-Up Agents, payer and clearinghouse connections, and workforce orchestration. Sold to radiology, cardiology, orthopedic, and other specialty groups as a unified front-end revenue cycle solution.
- Document Capture Plus An AI-powered document processing platform that intelligently classifies, extracts, and accurately inputs patient data from any document directly into patient records systems, supported by document capture experts when needed. Features document classification AI agent, context-aware data extraction AI agent, validation, error detection, queue management, and automated EHR actions. Sold to healthcare providers seeking to automate inbound document processing for prior authorization and clinical workflows.
- RCM Plus An agent suite for increasing clean claim submissions, maximizing reimbursements from A/R inventory and denied claims, and reducing future denials. Powered by AI, automation, intelligent workflow management, predictive analytics, denial analytics, and billing specialists, including Maverick AI-powered autonomous coding agents. Sold to healthcare providers as a back-end revenue cycle optimization and recovery solution.
- Revenue Cycle Agent Platform A multi-agent AI platform offering various types of agents (reasoning, execution, and human-in-the-loop) designed to tackle unique revenue cycle challenges and bring efficiency, precision, and expertise to revenue cycle workflows. Sold to healthcare providers as the underlying AI agent fabric underpinning Patient Access Plus, RCM Plus, and other Infinx offerings.
- Revenue Cycle Outsourcing Full-service revenue cycle outsourcing where Infinx's revenue cycle experts audit, advise, and optimize a healthcare provider's EHR systems and revenue cycle workflows to improve cash flow within months. Sold to acute care hospitals, ambulatory surgery centers, rural hospitals, and physician groups seeking comprehensive end-to-end revenue cycle management.
- Healthcare Contact Center Specialized contact center support for patient scheduling, patient inquiries, soft collections, and patient service to enhance practice efficiency and patient experience. Sold to healthcare provider organizations seeking outsourced patient communication and engagement workflows.
Quantifiable outcome
- 10% reduction in denials
- +14 more outcomes
Companies that use Infinx Services
Customer profileNamed customers17 records
Segments12 records
Ideal customer profiles2 records
Infinx Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration25 records
AI capability9 records
Feature8 records
Infinx Services partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and minor.
- Microsoft AzurecoreInfinx scales governed AI capabilities using Microsoft Azure across healthcare workflows for enhanced security and scalability.
- EpiccoreBi-directional HL7, FHIR, API integration with Epic EHR systems for seamless prior authorization and eligibility workflow connectivity.
- athenaHealthcoreIntegration partnership for EHR connectivity enabling submission and update of prior authorization requests directly from athenahealth.
- CernercoreEHR integration for revenue cycle management connectivity with Cerner systems.
- eClinicalWorkscoreIntegration partnership for practice management system connectivity.
- Change HealthcarecoreIntegration partnership for healthcare technology and clearinghouse connectivity.
- MedAxiomminorStrategic partnership in cardiovascular healthcare technology and revenue cycle solutions.
- Strategic RadiologyminorStrategic partnership with radiology practices collaborative for imaging revenue cycle solutions.
- XIFINcoreIntegration partnership for laboratory and diagnostic revenue cycle management connectivity.
- EvicorecorePayer and benefit manager connection for authorization workflows.
- AIMcoreBenefits management connection for prior authorization processing.
- AvailitycoreClearinghouse integration for eligibility, authorizations, and claims processing.
- OptumcorePayer connection for benefits management and authorization workflows.
- NIA MagellancoreNational Imaging Associates and Magellan health payer integration for imaging authorization management.
- HealthHelpcorePayer connection for authorization and benefits management.
Scale indicators19 records
Recent moves6 records
Expansion highlights7 records
Infinx Services competitors and assessment
Company assessmentDirect peers
- R1 RCM: R1 RCM is a leading end-to-end healthcare revenue cycle management technology and services company serving large hospital systems and physician groups — directly comparable to Infinx's full-stack Patient Access + RCM Plus offering.
- Waystar: Waystar provides cloud-based healthcare payment and RCM software covering claims management, patient access, and denials — directly overlapping Infinx's Healthcare Revenue OS in target buyer (hospital systems) and core functionality.
- Experian Health: Experian Health offers RCM, patient access, eligibility, and identity management solutions to U.S. providers — closely aligned with Infinx's Patient Access Plus suite and Eligibility Verification module, including similar payer connectivity scale.
- Availity: Availity is a leading healthcare clearinghouse and payer-provider data exchange platform — comparable to Infinx's 2,800+ payer connectivity footprint and its eligibility/authorization workflow modules.
- Aspirion: Aspirion specializes in complex claims and denials management for U.S. hospitals — directly comparable to Infinx's RCM Plus suite and appeals management module, with similar AI-augmented denial recovery focus.
- FinThrive: FinThrive (formerly nThrive/MedAssets) offers end-to-end revenue cycle management technology covering patient access, claims, and denials for hospitals — directly comparable in target buyer and workflow coverage.
Broad incumbents
- Optum (UnitedHealth Group): Optum operates the largest U.S. healthcare RCM and payer-provider data exchange platform (including Change Healthcare) — a broad incumbent with overlapping patient access, eligibility, and authorization capabilities but at vastly larger scale.
Emerging players
- Cohere Health: Cohere Health is an AI-driven prior authorization platform for payers and providers — directly comparable to Infinx's Patient Access Plus / Auth Determination capabilities and targeting the same regulatory tailwind.
- AKASA: AKASA builds AI-native automation for healthcare revenue cycle operations (medical coding, denials, patient access) — a direct emerging competitor to Infinx's agent-based Revenue Cycle Agent Platform.
- Olive AI: Olive AI develops healthcare-specific AI agents for prior authorization, claims, and RCM workflows — overlapping with Infinx's autonomous agent platform across payer-provider data exchange tasks.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Infinx Services social profiles
Digital presenceInfinx Services compliance and trust
Trust signalCompliance4 records
Infinx Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Infinx Services leadership team
Management profileNumber of profiles
Profiles2 records
Infinx Services funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Infinx Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Infinx Services
What does Infinx Services do?
Infinx Services provides an AI-powered Healthcare Revenue OS that unifies AI agents, automation, and human RCM experts to deliver end-to-end healthcare revenue cycle management. The company sells the Patient Access Plus suite (prior authorization, eligibility verification, patient pay estimates, insurance discovery), Document Capture Plus (AI document classification and extraction), and RCM Plus (denials management and A/R recovery) as integrated software-plus-services offerings. Core customers are U.S. healthcare providers — radiology, cardiology, pathology, physical therapy, orthopedic, oncology, dental, long-term care pharmacy, and hospital groups — buying annual subscriptions starting at $5,000/month with pricing structured around volume, dedicated capacity, outcomes, or managed services.
Is Infinx Services a public or private company?
Infinx Services is a private company. It is classified as private equity controlled and is currently operating.
When was Infinx Services founded?
Infinx Services was founded in 2012. It employs 1,001 to 5,000 people.
Where is Infinx Services based?
Infinx Services is headquartered in Mumbai, India, in the Asia region.
How does Infinx Services make money?
Two revenue lines are on record. Subscription/Managed Services are the primary driver. The others are software-Only Subscription.
Who are Infinx Services's main competitors?
Direct peers on record are R1 RCM, Waystar, Experian Health, Availity, Aspirion and FinThrive. Optum (UnitedHealth Group) is listed as a broad incumbent. Emerging players are Cohere Health, AKASA and Olive AI.
Does Infinx Services have an API?
No public API is recorded for Infinx Services.
What industry is Infinx Services in?
Infinx Services's product category is Healthcare Revenue Cycle Management Software. Its primary akta.pro industry code is HLACACAG, Patient Billing, Statements & Payment Processing, with a secondary code of HLACACAE, Patient Access, Registration & Intake (Front-End RCM). Its NAICS code is 51321 and its SIC code is 7372.