DecisionOne
DecisionOne is a U.S. enterprise IT services company founded in 1958 that delivers managed IT infrastructure, advisory, cybersecurity, lifecycle, and staffing solutions to large organizations across retail, financial services, healthcare, manufacturing, and government sectors.
- Company typePrivate
- Founded1958
- HeadquartersHavertown, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What DecisionOne does
DecisionOne is an enterprise IT services company founded in 1958 and headquartered in Havertown, Pennsylvania, with between 1,001 and 5,000 employees. The firm delivers managed IT infrastructure, advisory, professional, and lifecycle services to enterprise clients across Retail, Financial Services, Healthcare, Manufacturing, and Government, including named engagements with AutoNation, a top grocer, a top 20 manufacturer, and a corporate M&A buyer. Its core offerings span Advisory and Consulting Services (AI & Data Intelligence, Cloud & Infrastructure, Cybersecurity & Risk Management), Professional Services for implementation, Managed Services across digital workplace, network, cybersecurity, and cloud management, Modern Lifecycle Solutions for device procurement and support, and Strategic Technical Staffing.
The company operates proprietary technology platforms alongside its services portfolio, most notably BanzAI (an enterprise AI platform introduced November 2025) and the SmartServices and SmartWorkplace suite (launched March 2026 in partnership with Soroc), which replace ticket-driven IT support with autonomous service delivery. Operational scale is anchored by roughly 5,000 employees, 80% of whom serve in tech support roles, 1.4 million secured endpoints across client environments, and a globally distributed staffing model that positions professionals at strategic client-proximate locations.
Revenue is generated through a mix of recurring managed services subscriptions, project-based professional and consulting engagements, hardware and device sales through lifecycle solutions, and technical staffing placements. Go-to-market is enterprise field sales with consultative engagement across the five core verticals, supported by co-marketing with major technology partners including Cisco, Microsoft, AWS, HP, HPE Aruba, Lenovo, and Toshiba. The company reports a 5.0/5.0 customer satisfaction rating and positive net promoter scores as evidence of client retention.
DecisionOne firmographics
Firmographics- Name
- DecisionOne
- Legal name
- Pomeroy Technologies
- Website
- https://decisionone.com
- Company type
- Private
- Founded year
- 1958
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- DecisionOne is a U.S. enterprise IT services company founded in 1958 that delivers managed IT infrastructure, advisory, cybersecurity, lifecycle, and staffing solutions to large organizations across retail, financial services, healthcare, manufacturing, and government sectors.
- Ownership category
- akta.pro rank
DecisionOne industry classification
Industry- Product category
- IT Maintenance and Support Services
- NAICS
- Management Consulting Services (54161), Computer Systems Design Services (541512)
- akta.pro primary industry
- IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK)
Keywords
Where DecisionOne is headquartered
LocationHeadquarters
- HQ city
- Havertown
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
DecisionOne business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D
Revenue model
- Managed IT Services: Recurring managed services revenue from monitoring, management, and support of client IT infrastructure including networks, cybersecurity, digital workplace, and cloud environments.
- Professional Services: Implementation and project management services to help fast-track client initiatives, generating one-time and project-based revenue.
- Advisory and Consulting Services: Consulting engagements covering AI & Data Intelligence, Cloud & Infrastructure, and Cybersecurity & Risk Management.
- Modern Lifecycle Solutions: Procurement, configuration, and support for devices including hardware sales and related services.
- Strategic Technical Staffing: Technical staffing solutions to optimize client human resources and achieve IT goals.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels7 records
DecisionOne product offering
Product offeringCore offering
DecisionOne is a premier partner to IT solutions providers, delivering reliable, low-cost maintenance and support solutions. The company provides IT maintenance services across enterprise hardware environments, supporting customers as an outsourced alternative to original equipment manufacturer (OEM) support. Founded in 1958 and headquartered in Havertown, Pennsylvania, DecisionOne has built a long-standing presence in the IT maintenance market and has expanded through targeted acquisitions such as the 2009 acquisition of Anacomp Inc.'s MVS Division.
Product overview
Pomeroy is an IT services company offering a portfolio of technology services and solutions. The core offerings include Advisory and Consulting Services (encompassing AI & Data Intelligence, Cloud & Infrastructure, and Cybersecurity & Risk Management), Professional Services for implementation and project management, Managed Services (including Digital Workplace, Network, Cybersecurity, and Cloud management), Modern Lifecycle Solutions for device procurement and support, and Strategic Technical Staffing. Pomeroy has also launched proprietary products including BanzAI (an enterprise AI platform) and the SmartServices/SmartWorkplace suite (autonomous IT service delivery launched in 2026). The company operates globally with significant technical support staffing.
Differentiator
Problem solved
Functional benefit
Brands
- BanzAI: The enterprise AI platform that lets you focus on more of what matters.
Products and services
- IT Maintenance and Support Solutions Reliable, low-cost maintenance and support solutions delivered to IT solutions providers and their enterprise customers. The service is positioned as a premier partner offering for organizations seeking outsourced hardware maintenance as an alternative to OEM support contracts.
Quantifiable outcome
- High satisfaction ratings earned through decades of walking alongside clients
- +3 more outcomes
Companies that use DecisionOne
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles1 record
DecisionOne technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature2 records
DecisionOne partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and major.
- SoroccoreJoint venture partner for SmartServices and SmartWorkplace product launch. Pomeroy and Soroc co-developed and launched new autonomous service delivery suites. Shared headquarters in Hebron, KY and Woodbridge, Ontario indicate integrated operations.
- HP (Hewlett Packard Enterprise)coreKey technology partner for computing, printing, and enterprise hardware solutions. HP logo appears prominently in partner section indicating significant co-selling and integration relationship.
- CiscocoreCisco 360 Partner designation indicating advanced partnership level for networking, security, and collaboration solutions. Co-selling and integration relationship for enterprise network infrastructure.
- ToshibamajorTechnology partner for business hardware including printing and imaging solutions. Toshiba logo featured in key partners section.
- HPE Aruba NetworkingmajorPartnership for enterprise networking and wireless solutions. HPE Aruba logo appears in partner showcase.
- MicrosoftcoreMajor technology partner for cloud, productivity, and enterprise software solutions. Microsoft logo prominently featured in partner section.
- AWS (Amazon Web Services)coreCloud infrastructure partner for cloud migration, hosting, and managed services. AWS logo featured indicating cloud practice capabilities.
- LenovomajorDevice and hardware partner for computing solutions. Lenovo logo appears in partner section for device procurement and lifecycle management.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
DecisionOne competitors and assessment
Company assessmentDirect peers
- Kyndryl: Largest independent managed infrastructure services provider, spun off from IBM. Directly comparable as a pure-play enterprise IT infrastructure services firm serving large organizations across multiple verticals with similar managed network, workplace, and cloud services.
- Unisys: Global IT services and solutions provider specializing in digital workplace, cloud, infrastructure, and managed services for enterprise and government clients—closely overlapping service portfolio and vertical mix.
- CDW: Major provider of integrated IT solutions including hardware, software, networking, and managed services to business, government, and education customers in North America—highly comparable in device lifecycle and enterprise IT services.
- CompuCom: Owned by Office Depot, provides managed IT services, desktop support, and end-user computing services for enterprise customers—direct competitor in workplace and lifecycle services.
- Insight Enterprises: Global IT solutions and services provider offering hardware procurement, software licensing, managed services, and IT consulting—directly comparable in the Modern Lifecycle Solutions and managed services segments.
- DXC Technology: Global IT services company formed from the merger of CSC and HP Enterprise Services—provides managed workplace, network, cloud, and cybersecurity services comparable to the subject company's portfolio.
Broad incumbents
- Accenture: Global professional services and managed services giant with deep IT infrastructure, cloud, and cybersecurity practices serving enterprise clients—overlaps with advisory and managed services offerings.
- Cognizant: Large global IT services firm providing consulting, digital, technology, and managed services across multiple verticals. Comparable in enterprise managed services but at significantly larger scale.
- NTT Data: Global IT services and consulting provider with strong managed infrastructure, cloud, and digital workplace capabilities serving enterprise and government clients across multiple verticals.
Emerging players
- Blackboard (TPG Capital portfolio): While primarily in education technology, its IT services arm competes in adjacent managed services segments for enterprise and institutional clients—emerging as a managed services consolidator.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
DecisionOne social profiles
Digital presenceDecisionOne financial estimates
Financial estimateRevenue estimate
Valuation estimate
DecisionOne leadership team
Management profileNumber of profiles
Profiles3 records
DecisionOne funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
DecisionOne M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about DecisionOne
What does DecisionOne do?
DecisionOne is a premier partner to IT solutions providers, delivering reliable, low-cost maintenance and support solutions. The company provides IT maintenance services across enterprise hardware environments, supporting customers as an outsourced alternative to original equipment manufacturer (OEM) support. Founded in 1958 and headquartered in Havertown, Pennsylvania, DecisionOne has built a long-standing presence in the IT maintenance market and has expanded through targeted acquisitions such as the 2009 acquisition of Anacomp Inc.'s MVS Division.
Is DecisionOne a public or private company?
DecisionOne is a private company. It is classified as unknown and is currently operating.
When was DecisionOne founded?
DecisionOne was founded in 1958. It employs 1,001 to 5,000 people.
Where is DecisionOne based?
DecisionOne is headquartered in Havertown, United States, in the North America region.
How does DecisionOne make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services, advisory and Consulting Services, modern Lifecycle Solutions and strategic Technical Staffing.
Who are DecisionOne's main competitors?
Direct peers on record are Kyndryl, Unisys, CDW, CompuCom, Insight Enterprises and DXC Technology. Broad incumbents are Accenture, Cognizant and NTT Data. Blackboard (TPG Capital portfolio) is listed as an emerging player.
Does DecisionOne have an API?
No public API is recorded for DecisionOne.
What industry is DecisionOne in?
DecisionOne's product category is IT Maintenance and Support Services. Its primary akta.pro industry code is BPAEAOAK, IT Asset Disposition (ITAD) & Secure Data Erasure. Its NAICS code is 54161.