Libera

Vocational Rehabilitation Case Management Softwarelibera.com

Libera is a private GovTech SaaS provider delivering cloud-native case management software to U.S. state and local government agencies, with primary specialization in vocational rehabilitation, blind business enterprise programs, and (post-CiviCore) nonprofit community programs across the U.S. and Canada.

Company typePrivate
Founded1990
HeadquartersJamestown, United States
Headcount11–50
GTM typeB2B
OfferingSoftware

What Libera does

Libera is a private, U.S.-headquartered GovTech SaaS provider specializing in case management software for state and local government agencies, with a domain focus on vocational rehabilitation (VR). Founded in 1990 and headquartered in Jamestown, NY, the company serves 30+ state agencies — spanning VR programs, Business Enterprise Programs for blind agencies, and broader health and human services — alongside 500+ nonprofit and community programs following its January 2025 acquisition of CiviCore. Its core platform is inFormed, a VR Case Management Suite purpose-built with native RSA 911 federal compliance, augmented by DARE (compliance validation), BEP (blind-agency operations), CRP (community resource planning), SaraWorks (integration hub), and the CiviCore case management brand.

The platform is cloud-native, hosted on AWS GovCloud, validated under NIST-800 Series, penetration-tested, Section 508 accessibility compliant, and supports HIPAA-compliant communications. Libera has layered AI/ML features across the product surface, including generative AI for workflow assistance (designed as human-in-the-loop), predictive analytics for client outcomes, anomaly detection, automated document processing, NLP-powered smart-search, real-time action alerts, and RSA compliance monitoring. The underlying technology differentiators cited are domain specialization, accuracy/precision of compliance validation, ease of implementation, integration/interoperability, and novel AI architecture patterns.

Libera generates revenue through quote-based SaaS subscriptions with annual billing cadence, with pricing tailored to agency size, program scope, and user count rather than published list pricing. Go-to-market is direct enterprise field sales to state VR agencies, blind agencies, county governments, municipalities, tribal governments, and nonprofit service providers, supplemented by an inside-sales demo motion, an event-driven presence at CSAVR and BLAST conferences plus its own Elevate VR Conference, webinars, and an extensive content-marketing resource library. The company is privately held and backed by Boston-based lower-middle-market vertical software investor Tideshift Capital Group, which acquired the business and has been executing a 2025 growth agenda under new CEO Michael Wons focused on AI capability expansion, vertical broadening through the CiviCore deal, and geographic extension into Canada.

Libera firmographics

Firmographics

Name: Libera
Legal name: Libera, Inc.
Website: https://libera.com
Company type: Private
Founded year: 1990
Operating status: Operating
Headcount range: 11–50 employees
Short description: Libera is a private GovTech SaaS provider delivering cloud-native case management software to U.S. state and local government agencies, with primary specialization in vocational rehabilitation, blind business enterprise programs, and (post-CiviCore) nonprofit community programs across the U.S. and Canada.
Ownership category
akta.pro rank

Libera industry classification

Industry

Product category: Vocational Rehabilitation Case Management Software
NAICS: Software Publishers (5132), Computer Systems Design and Related Services (54151)
SIC: Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
akta.pro primary industry: Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)

Keywords

Vocational rehabilitation software
Government case management
RSA 911 compliance
Human services SaaS
GovTech platform

Where Libera is headquartered

Location

Headquarters

HQ city: Jamestown
HQ country: United States
HQ region: North America

Offices2 records

Markets served

Libera business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

SaaS Software Subscriptions: Libera operates as a next-generation SaaS platform providing case management software to government agencies. The company earns revenue through software subscriptions for its platforms (inFormed, DARE, BEP, CiviCore, CRP, SaraWorks) used by state VR agencies, county governments, municipalities, and nonprofit service providers. Pricing is quote-based and tailored to agency size and program scope.

Pricing tiers

Model	Billing	Price
Subscription	Annual	Enterprise SaaS pricing for government agencies

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Libera product offering

Product offering

Core offering

Libera sells a cloud-native SaaS case management platform purpose-built for state Vocational Rehabilitation (VR) agencies and adjacent government programs. The core offering is the inFormed VR Case Management Suite, with add-on modules (DARE for RSA 911 compliance, BEP for Blind Agencies, CRP for community resource planning, SaraWorks integration hub, and a Data Intelligence Module), and the CiviCore platform acquired in 2025 for nonprofits and broader state/local government programs.

Product overview

Libera offers a unified platform-plus-modules architecture for case management solutions serving government agencies. The core platform is inFormed, a VR Case Management Suite that provides the foundational case management capabilities with native RSA 911 compliance. Surrounding this core are specialized modules: DARE handles RSA 911 compliance validation, BEP manages Business Enterprise Programs for blind agencies, CRP provides Community Resource Planning, and Saraworks serves as an Integration Hub. Following the CiviCore acquisition, the portfolio expanded to include CiviCore's nonprofit-focused case management solutions serving courts, law enforcement, education, health and human services, and child services. The platform is built on AWS GovCloud with NIST-800 Series compliance validation.

Differentiator

Problem solved

Functional benefit

Brands

inFormed: VR Case Management Suite for streamlining compliance, empowering counselors, and delivering outcomes.
DARE
BEP
CiviCore
CRP
SaraWorks

Products and services

inFormed

Quantifiable outcome

Eligibility processing time improved by 95% in 60 days
+4 more outcomes

Companies that use Libera

Customer profile

Named customers26 records

Segments4 records

Ideal customer profiles3 records

Libera technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability8 records

Feature14 records

Libera partnerships and signals

Strategic signal

Partnerships

Two partnerships are on record, tiered core and minor.

SaraWorkscoreTechnology or Integration · 17 October 2025Libera and SaraWorks partnered to integrate SaraWorks' consolidated communication platform with Libera's inFormed case management system. The integration automates document collection (eligibility confirmations, Pre-ETS verifications, wage records), reduces manual follow-up, and streamlines communication across VR agencies. The combined platform delivers productivity gains equivalent to 65 full-time employees at the cost of seven, according to Libera's CEO.
Neon OneminorOthers · 15 January 2025Libera acquired CiviCore from Neon One. Neon One is a technology platform designed to support nonprofits and social organizations with unified solutions for fundraising, community building, and program operations. Keith Reed, CEO of Neon One, stated that Neon One plans to work with Libera to help CiviCore's customers transition smoothly.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Libera competitors and assessment

Company assessment

Direct peers

CaseWorthy: Specialized case management SaaS for human services, behavioral health, and disability programs serving state agencies and nonprofits; directly competes with Libera's inFormed and CiviCore in human services casework.
Social Solutions (Apricot / ETO): Provider of case management software for nonprofits and human services agencies (Apricot for smaller programs, ETO for larger enterprise human services); directly competes with CiviCore in the nonprofit and community case management segment.
Eccovia (ClientTrack): Health and human services case management platform used by state and local agencies for behavioral health, social services, and disability programs; competes with Libera's CiviCore and inFormed in human services and VR-adjacent workflows.
Bonterra (formerly Network for Good / CyberGrants): Technology platform serving nonprofits and social good organizations with case management, grants management, and fundraising; overlaps with CiviCore's nonprofit segment and Libera's stated US/Canada expansion.

Broad incumbents

Tyler Technologies: Large public-sector software company serving state and local governments with case management, courts, public safety, and human services solutions; overlaps with Libera's CiviCore-expanded footprint across courts, law enforcement, and health and human services verticals.
Granicus: GovTech SaaS provider offering communications, digital services, and workflow automation for state and local government agencies; overlaps with Libera's SaraWorks integration hub and broader public-sector expansion.
Salesforce Industries / Public Sector: Enterprise CRM and case management platform with government cloud offerings used by state agencies for constituent services and human services casework; competes indirectly with Libera for large state-level case management deals.
ServiceNow Public Sector: Enterprise workflow and case management platform increasingly used by state and federal agencies for human resources, constituent services, and integrated case work; broad threat as agencies consolidate vendors.
Microsoft Dynamics 365 Customer Service: Enterprise case management and CRM platform offered through Microsoft's Government Cloud (GCC/GCC High); a competitor to Libera when state agencies prefer platform consolidation over vertical specialization.
Pega Systems (Government / Public Sector): Low-code case management and workflow automation platform used by government agencies for benefits administration and human services; competes with Libera for large-scale government modernization contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Libera compliance and trust

Trust signal

Compliance4 records

Libera financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Libera leadership team

Management profile

Number of profiles

Profiles1 record

Libera subsidiaries and ownership

Company hierarchy

Subsidiaries1 record

Libera funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Libera M&A and investment

M&A and investment

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Libera

What does Libera do?

Is Libera a public or private company?

Libera is a private company. It is classified as private equity controlled and is currently operating.

When was Libera founded?

Libera was founded in 1990. It employs 11 to 50 people.

Where is Libera based?

Libera is headquartered in Jamestown, United States, in the North America region.

How does Libera make money?

One revenue line is on record: saaS Software Subscriptions.

Who are Libera's main competitors?

Direct peers on record are CaseWorthy, Social Solutions (Apricot / ETO), Eccovia (ClientTrack) and Bonterra (formerly Network for Good / CyberGrants). Broad incumbents are Tyler Technologies, Granicus, Salesforce Industries / Public Sector, ServiceNow Public Sector, Microsoft Dynamics 365 Customer Service and Pega Systems (Government / Public Sector).

Does Libera have an API?

No public API is recorded for Libera.

What industry is Libera in?

Libera's product category is Vocational Rehabilitation Case Management Software. Its primary akta.pro industry code is HDABAAAL, Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions). Its NAICS code is 5132 and its SIC code is 7372.