Community Action Partnership

What Community Action Partnership does

Community Action Partnership of Madison County (CAP) is a 501(c)(3) non-profit social services agency founded in 1986, headquartered in Morrisville, New York, with a secondary office in Canastota and four WIC clinic locations across the Tri-County region (Oneida, Ilion, Rome, Utica). The agency administers a portfolio of federally and state-funded programs targeting low-income individuals, families, and children in Madison County and surrounding areas. Core programs include WIC (Women, Infants, and Children) nutrition assistance, Early Head Start, Healthy Families NY (English and Spanish-language Familias Saludables Nueva York), Housing stabilization, the MORE re-entry and employment program (with The Center for Court Innovation), Mentoring, Kinship Care/Permanency Resources, Temporary Services (utility, rental, transportation assistance), and Trauma-Informed Care resources. Services are delivered at no cost to eligible clients and are coordinated through cross-program referrals and shared Family Support Worker staff.

CAP's business model is grant-funded rather than revenue-generating in the commercial sense: the agency operates on an annual budget of approximately $7.5 million derived primarily from government grants (federal program contracts and state pass-through funding), supplemented by foundation grants (notably from the Health Foundation for Western & Central New York for Trauma Informed Care and Literacy Coalition of Madison County for literacy programming) and individual charitable donations processed through PayPal. The go-to-market approach is community-led: clients are reached via direct service at office and clinic locations, partner referrals (Department of Social Services, Madison County Health Department, healthcare facilities, libraries serving as warming sites), and community outreach events. There is no proprietary technology stack, no mobile application, and no API — service delivery is human-staffed case management supported by a WordPress-based website and standard consumer tools.

The organization is undergoing a planned executive transition: Elizabeth Crofut, who grew the budget to ~$7.5M and implemented Trauma Informed Care agency-wide, retired December 31, 2025 after 3.5 years as Executive Director; William Nicholson, previously Community Services Director since 2022, succeeded her effective January 1, 2026 following a Board-led search. CAP operates as an independent affiliate within the national Community Action Partnership network and the New York State Community Action Association (NYSCAA), with no parent company, external ownership, or venture capital exposure.

Name

Community Action Partnership

Legal name

Community Action Partnership of Madison County

Website

https://capmadco.org

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

Community Action Partnership of Madison County is a 501(c)(3) non-profit social services agency founded in 1986 that delivers federally funded programs — including WIC, Early Head Start, housing, and family support — to low-income individuals, families, and children in Madison County, New York.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Child and Youth Services (624110), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Child Day Care Services (8351)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Family Resource Centers & Wraparound Support Services (EDACALAH), Community Health, Prevention & Health Education (BPAGACAC), Rural, Tribal & Special-Population Housing Programs (FSALAKAL)

Keywords

• Community social services
• Nutrition assistance programs
• Early childhood education
• Housing assistance services
• Family support programs

Headquarters

HQ city

Canastota

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure

Revenue model

1. Government Grants and Funding: CAP operates primarily through government grants and public funding, with the agency budget reaching nearly $7.5 million per annum under Executive Director Elizabeth Crofut's leadership.
2. Donations: The organization accepts charitable donations through PayPal for program needs, client support, and capacity building.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Community Action Partnership of Madison County is a not-for-profit social services agency that delivers a coordinated portfolio of community programs — including Early Head Start, Healthy Families NY, WIC nutrition assistance, housing and homelessness services, kinship care, mentoring, and re-entry employment support — to low-income individuals, families, and children across Madison County and surrounding areas of central New York.

Product overview

Community Action Partnership of Madison County is a not-for-profit social services agency established in 1986 that operates as a collection of community assistance programs rather than a technology product company. The organization offers a coordinated portfolio of social service programs including Early Head Start, Healthy Families NY, WIC, Housing assistance, Temporary Services, and Youth programs. These programs work together to address challenges faced by individuals, families, and children in Madison County, providing services such as nutrition assistance, parenting support, housing stabilization, employment coaching, and trauma-informed care resources. The various programs are designed to work collaboratively, with referrals between programs and shared staff (such as Family Support Workers who work across multiple programs), to provide comprehensive support for community members in need.

Differentiator

Problem solved

Functional benefit

Brands

• MORE (Madison County Opportunities for Re-entry and Employment): A program in partnership with The Center for Court Innovation that increases economic opportunities for those recently released from jail through 10-week group training sessions and individualized case management upon release.

Products and services

• Early Head Start A federally-aligned program working with prenatal women and families with children under age three to prepare for preschool and early school years through weekly home visits, monthly playgroups, and family support services.
• Family & Youth: Family Action and Mentoring Combines the Mentoring Program (linking youth ages 8-18 with positive adult role models) and the Family Action program (home visiting services to increase child safety and permanency).
• Healthy Families NY Free home visiting services for expectant and new parents providing parenting assistance, prenatal care information, well-baby visits, and immunization support.
• Familias Saludables Nueva York Spanish-language version of the Healthy Families NY program serving the Latino community.
• Healthy @ Home Housing-related services program providing assistance to families, including healthy homes production grant services.
• Permanency Resources (Kinship Care) Supports caregivers in Madison and Chenango counties who are caring for children not biologically their own, helping them navigate the legal system for custody and apply for financial supports.
• Housing Assistance Program Housing assistance for homeless individuals and families or those at high risk of becoming homeless, providing stabilizing resources through intensive case management.
• Temporary Services Offers utility assistance, heat assistance, rental assistance, budgeting and financial assistance, transportation assistance, employment assistance, and referrals to community services.
• WIC (Women, Infants, and Children) Nutrition education, breastfeeding support, referrals, and nutritious foods for low-income pregnant, breastfeeding, or postpartum women, infants, and children up to age five, delivered at WIC clinics in Oneida, Ilion, Rome, and Utica.
• MORE (Madison County Opportunities for Re-entry and Employment) Program in partnership with The Center for Court Innovation providing 10-week group training sessions for incarcerated individuals followed by individualized case management and employment coordination upon release.
• Youth Coaching Program A 10-week coaching program helping Madison County youth succeed in the workplace by developing professional attitudes, time management skills, customer service skills, self-confidence, and communication skills.
• Breastfeeding Connections Baby weigh station and breastfeeding support service offered at multiple locations, providing professional breastfeeding support, feeding advice, and connections to community resources for new and expectant parents.
• Infant/Toddler Literacy Development Program using Reading League methods to train family support workers on strategies and techniques to promote literacy with families experiencing poverty.
• Social Care Network Network connecting individuals and families to social care services and resources in the community.

Quantifiable outcome

• Substantially increased budget to nearly $7.5 million per annum under leadership
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• The Center for Court InnovationcoreStrategic or Co-development PartnerPartnership to create the MORE (Madison County Opportunities for Re-entry and Employment) program, providing soft skills training to incarcerated individuals and case management upon release.
• Community Action Partnership (National)coreStrategic or Co-development PartnerNational network organization that CAP is part of, providing resources, best practices, and a unified approach to community action across the country.
• Madison County Healthy Start PartnershipcoreStrategic or Co-development PartnerNetwork of health and human service providers working to promote breastfeeding, sponsoring Breastfeeding Connections baby weigh stations and World Breastfeeding Week celebrations.
• Madison County Health DepartmentcoreStrategic or Co-development PartnerPartner in the Madison County Healthy Start Partnership, contributing public health nursing expertise and Certified Lactation Consultants for breastfeeding support services.
• United Way Mid Rural New YorkminorGTM or Marketing PartnerCommunity partner listed on CAP's website as a supporting organization.
• NYSCAA (New York State Community Action Association)minorGTM or Marketing PartnerState-level association of Community Action agencies that CAP partners with.
• Inclusive AllianceminorGTM or Marketing PartnerCommunity partner organization listed on CAP's website.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Community Action Partnership (National Network): The national umbrella organization of which CAP of Madison County is a member. Operates as a broader network supporting 1,000+ Community Action agencies nationwide, making it a broad-incumbent peer in the same mission space.
• Madison County Health Department: The local public health authority serving the same county. While governmental rather than non-profit, it is a close operational partner delivering overlapping services (WIC, public health nursing, breastfeeding support) to the same target population.

Regional players

• New York State Community Action Association (NYSCAA): The state-level association of Community Action agencies in New York. Directly comparable as a coordinating body for the same set of CAP-affiliated agencies operating within the same state regulatory and funding environment.

Direct peers

• United Way Mid Rural New York: A regional funder and partner of CAP operating in the same rural Upstate NY geography with overlapping social services focus (housing, family stability, emergency assistance). Listed as a CAP partner and operates complementary programs in the same counties.
• Inclusive Alliance IPA: A network of human services organizations in Central New York that partners with CAP. Functions as a peer network of social care providers coordinating referrals and shared services for vulnerable populations in overlapping geographies.
• Cornell Cooperative Extension of Madison County: A neighboring non-profit delivering family, nutrition, and youth programs in the same county. Notably the prior employer of former CAP Executive Director Elizabeth Crofut (who led its Head Start program for 16 years), making it a closely comparable peer.
• Catholic Charities of Onondaga County: A regional faith-based non-profit delivering comparable human services including housing assistance, family support, and emergency aid. Operates in an adjacent Central NY region with similar program mix and target population.
• Rescue Mission of Utica: A regional non-profit delivering housing, emergency shelter, and re-entry services in Oneida County (where CAP also operates WIC clinics). Comparable as a community-based human services provider addressing similar homelessness and poverty needs in the same Upstate NY region.
• ACR Health: A Central New York-based non-profit providing social services, case management, and family support programs across a multi-county region. Comparable in mission, funding model (government grants), and target populations to CAP Madison County.

Emerging players

• The Center for Court Innovation: A non-profit partner that co-developed CAP's MORE re-entry program. Operates programs at the intersection of criminal justice and human services nationally, providing comparable re-entry and community-based programming frameworks.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CAPforMadisonNY
• Instagraminstagram.com/capformadisonny

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Action Partnership