Enghouse Interactive
- Company typePrivate
- Founded1990
- HeadquartersPhoenix, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
Enghouse Interactive firmographics
Firmographics- Name
- Enghouse Interactive
- Legal name
- Enghouse Interactive
- Website
- https://enghouseinteractive.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
Enghouse Interactive industry classification
Industry- Product category
- Contact Center Software (CCaaS)
- NAICS
- Software Publishers (513210), Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA), AI/ML Engineering & Model Development Services (BPAEAHAF)
Keywords
Where Enghouse Interactive is headquartered
LocationHeadquarters
- HQ city
- Phoenix
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
Enghouse Interactive business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Contact Center Software Licenses: Sale of contact center software solutions including CCaaS cloud subscriptions, on-premises licenses, and hybrid deployment options. Provides the benefit of a comprehensive, operationally-flexible contact center solution without the headaches of owning it.
- Professional Services: Implementation, consulting, training and development services to support software deployment and customer success.
- Support and Maintenance: Customer support services including support portal access for ongoing maintenance and issue resolution.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Contact Centers (500+ agents) |
| Subscription | Annual | Medium Contact Centers (250-500 agents) |
| Subscription | Annual | Small Call Centers (10-250 agents) |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Enghouse Interactive product offering
Product offeringCore offering
Enghouse Interactive develops and sells omnichannel contact center software, available as cloud-based CCaaS, on-premises, or hybrid deployments. The portfolio includes the EnghouseAI suite for AI-powered automation and insights, workforce engagement management (WFM, quality management, agent training), outbound and predictive dialing, IVR/self-service, attendant console solutions for Microsoft Teams, Cisco, Avaya, and Ribbon, as well as video collaboration and control room communications. Solutions are sold direct to enterprise customers and through a global channel partner ecosystem across nine regional markets.
Product overview
Enghouse Interactive provides a comprehensive contact center software portfolio with over 35 years of industry experience, offering both cloud-based CCaaS (Enghouse Cloud Contact Center) and on-premises/private cloud deployment options. The core platform centers around CxEngage for omnichannel customer engagement, complemented by the EnghouseAI suite for AI-powered automation and insights. Key modules include AI Quality Management for evaluating 100% of agent interactions, AI Insights Voice of the Customer (VoC) for analytics, Recording & Quality Management for compliance and coaching, Workforce Management (WFM) for staffing optimization, and Outbound Communications with predictive dialing. The ecosystem is extended through integrations with Microsoft Teams, Cisco, Avaya, and Ribbon via attendant console solutions, plus CRM Connector and CTI Connector for enterprise system integration. Additional capabilities encompass self-service IVR with speech recognition and voice biometrics, knowledge management, video conferencing via Vidyo, and industry-specific solutions for financial services, healthcare, public sector, and media sectors. The portfolio includes acquired brands like Altitude Xperience, positioning Enghouse as a provider of choice and flexibility in contact center solutions.
Differentiator
Problem solved
Functional benefit
Brands
- EnghouseAI: AI-powered automation and insights platform for customer experience optimization
- CxEngage
- ContaCT Highway
Products and services
- Omnichannel Contact Center Comprehensive contact center solution supporting multiple customer engagement channels including voice, chat, email, and social. Sold to enterprise and mid-market organizations across financial services, healthcare, public sector, BPO, and media verticals.
- Enghouse Cloud Contact Center (CCaaS) Cloud Contact Center as a Service (CCaaS) platform providing omnichannel customer engagement via voice, chat, email, and social channels for contact centers of all sizes.
- On Premises/Private Cloud Contact Center On-premises or private cloud contact center software for organizations requiring fully self-managed deployment. Targeted at enterprises with strict data residency, security, or compliance requirements.
- White Label Contact Center White-label contact center solution sold to service providers, BPOs, and telecom operators who resell contact center capabilities to their own end customers.
- EnghouseAI AI suite for contact centers providing AI-powered automation, insights, AI Quality Management, and AI Insights Voice of the Customer to optimize processes, agent performance, and business outcomes.
- AI Insights Voice of the Customer (VoC) AI-powered analytics solution that listens, understands, and acts on customer feedback to optimize processes, services, and resources.
- AI Quality Management AI-powered quality management solution that evaluates 100% of agent interactions consistently, comprehensively, and without bias.
- Workforce Management (WFM) Workforce management solution for staffing, scheduling, and skills-based agent optimization to reduce costs and improve customer experience in contact center operations.
- Predictive Dialing Predictive and automated outbound dialing solution with campaign management and analytics for high-volume outbound contact center operations.
- Attendant Console (for Cisco, Avaya, Ribbon) Attendant/operator console solutions that integrate with Cisco, Avaya, and Ribbon enterprise communication platforms to support enterprise contact center deployments.
- Attendant Console for Microsoft Teams Attendant console solution purpose-built for Microsoft Teams environments, enabling contact center functionality and operator workflows inside Teams.
- IVR and Self-Service Interactive Voice Response (IVR) and self-service solution with speech recognition and voice biometrics that enables automated customer self-service interactions.
- Video Collaboration (Vidyo) Integrated video conferencing and collaboration solution (powered by Vidyo) for customer engagement within the contact center environment.
- Control Rooms Mission-critical communications solution for public sector control rooms serving power utilities, emergency services, and other critical infrastructure operators.
- CxEngage Sub-brand contact center platform offering omnichannel customer engagement capabilities as part of the Enghouse Interactive product portfolio.
- Recording & Quality Management HD call recording solution with keyword indexing, timestamping, and encryption, combined with quality management capabilities for agent coaching and performance optimization.
- Agent Training and Onboarding
Quantifiable outcome
- 100% of agent interactions can be evaluated consistently, comprehensively, and without bias
- +1 more outcomes
Companies that use Enghouse Interactive
Customer profileSegments8 records
Ideal customer profiles4 records
Enghouse Interactive technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability5 records
Feature9 records
Enghouse Interactive partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Teams integration partnership providing contact center software solutions for Microsoft Teams environments. Includes attendant console solutions specifically designed for Teams, with dedicated product offerings like Competella SaaS for Teams.
- CiscocoreCisco partnership for attendant console solutions - Enghouse provides attendant console products compatible with Cisco communication platforms, enabling enterprise contact center deployments.
- AvayacoreAvaya partnership for attendant console solutions - Enghouse provides attendant console products compatible with Avaya communication platforms.
- Ribbon CommunicationscoreRibbon Communications partnership for attendant console solutions - Enghouse provides attendant console products compatible with Ribbon communication platforms.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Enghouse Interactive competitors and assessment
Company assessmentBroad incumbents
- Cisco (Webex Contact Center): Cisco offers Webex Contact Center as part of its broader collaboration and networking portfolio. Enghouse provides attendant console products for Cisco platforms, making it both a partner and a competitor for unified communications buyers evaluating contact center add-ons.
- Avaya: Avaya is a long-established incumbent in enterprise communications and contact center, recently restructured around cloud offerings. Enghouse provides attendant console products for Avaya platforms — a partner-cum-competitor relationship that illustrates both collaboration and overlap in the installed base.
- AWS Contact Center (Amazon Connect): Amazon Connect is the hyperscaler-native CCaaS offering with consumption-based pricing, deep AI/ML integration (Lex, Bedrock), and AWS-native infrastructure. Represents a structural competitive threat particularly for the cloud portion of Enghouse's portfolio, given AWS's scale advantages in compute, AI services, and channel reach.
- Microsoft Dynamics 365 Customer Service: Microsoft's Dynamics 365 Customer Service and Teams-native contact center capabilities are increasingly bundled into the Microsoft ecosystem. While Enghouse partners with Microsoft for Teams integration, Dynamics 365 represents a long-term competitive threat as Microsoft extends its own contact center functionality.
Direct peers
- Genesys: Genesys is one of the largest pure-play CCaaS and customer experience platform vendors globally, offering Genesys Cloud and on-prem solutions with omnichannel routing, AI, WEM, and analytics. Directly competes with Enghouse Interactive across enterprise contact center deals and is a recognized market leader with comparable product breadth.
- Vonage (now part of Ericsson): Vonage (acquired by Ericsson) offers Vonage Contact Center (VCC) as a CCaaS solution with APIs and CPaaS capabilities, competing for mid-market and enterprise deployments. Comparable in product scope to Enghouse's CCaaS plus integrations offering.
- Five9: Five9 is a cloud-native CCaaS leader targeting mid-market and enterprise with AI-driven automation, omnichannel routing, and a SaaS delivery model. Direct competitor in the cloud CCaaS segment where Enghouse is transitioning from its on-prem heritage.
- NICE inContact (CXone): NICE's CXone is a leading cloud-native CCaaS platform with workforce engagement, analytics, and AI capabilities, directly competing with Enghouse across enterprise and mid-market segments. NICE is publicly traded and frequently cited as a market leader alongside Cisco and Avaya.
- 8x8: 8x8 provides cloud contact center, voice, video, and chat solutions bundled as a UCaaS+CCaaS platform. Directly competes for mid-market and enterprise deployments, particularly where buyers want a single-vendor UC+CC bundle similar to Enghouse's Microsoft Teams positioning.
Emerging players
- Talkdesk: Talkdesk is a venture-backed cloud-native CCaaS challenger with strong AI capabilities (Talkdesk Ascend AI, Autopilot) targeting enterprise and mid-market. An emerging competitor where Enghouse must differentiate on deployment flexibility and European/regulated vertical depth.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Enghouse Interactive social profiles
Digital presenceEnghouse Interactive financial estimates
Financial estimateRevenue estimate
Valuation estimate
Enghouse Interactive leadership team
Management profileNumber of profiles
Profiles3 records
Enghouse Interactive subsidiaries and ownership
Company hierarchySubsidiaries1 record
Enghouse Interactive funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Enghouse Interactive M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Enghouse Interactive
What does Enghouse Interactive do?
Enghouse Interactive develops and sells omnichannel contact center software, available as cloud-based CCaaS, on-premises, or hybrid deployments. The portfolio includes the EnghouseAI suite for AI-powered automation and insights, workforce engagement management (WFM, quality management, agent training), outbound and predictive dialing, IVR/self-service, attendant console solutions for Microsoft Teams, Cisco, Avaya, and Ribbon, as well as video collaboration and control room communications. Solutions are sold direct to enterprise customers and through a global channel partner ecosystem across nine regional markets.
Is Enghouse Interactive a public or private company?
Enghouse Interactive is a private company. It is classified as corporate owned and is currently operating.
When was Enghouse Interactive founded?
Enghouse Interactive was founded in 1990. It employs 501 to 1,000 people.
Where is Enghouse Interactive based?
Enghouse Interactive is headquartered in Phoenix, United States, in the North America region.
How does Enghouse Interactive make money?
Three revenue lines are on record. Contact Center Software Licenses are the primary driver. The others are professional Services and support and Maintenance.
Who are Enghouse Interactive's main competitors?
Broad incumbents on record are Cisco (Webex Contact Center), Avaya, AWS Contact Center (Amazon Connect) and Microsoft Dynamics 365 Customer Service. Direct peers are Genesys, Vonage (now part of Ericsson), Five9, NICE inContact (CXone) and 8x8. Talkdesk is listed as an emerging player.
Does Enghouse Interactive have an API?
No public API is recorded for Enghouse Interactive.
What industry is Enghouse Interactive in?
Enghouse Interactive's product category is Contact Center Software (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist). Its NAICS code is 513210 and its SIC code is 7385.