What Responsive Group does

Responsive Group Inc. is a privately held Canadian senior care management and consulting company headquartered in Toronto, Ontario. Founded by Bill Dillane and operating through two wholly-owned business units — Responsive Health Management Inc. (RHM, established 1984) and Responsive Health Mentors Ltd. (Mentors, established 1999) — the company delivers turnkey management, consulting, and restructuring services to long-term care homes and retirement communities. Founder Bill Dillane oversees a portfolio of 26 long-term care homes and 15 retirement communities across Ontario, with RHM directly managing 15 long-term care homes and 1 retirement home and providing financial management and clinical consulting services to additional facilities. The company also targets distressed-sector engagements, including operators in CCAA proceedings.

The company's service architecture is organized into three core offerings: Management (day-to-day operations, financial management, clinical consulting, and operational excellence for LTC homes and retirement communities), Restructuring (turnaround planning, operational analysis, debt structuring, refinancing, asset disposition, interim management, and orderly liquidation/sale for underperforming operators), and Consulting (operational reviews, departmental reviews, compliance support, cost-efficiency studies, quality improvement, education/training, and operational manuals delivered through Responsive Health Mentors Ltd.). A signature differentiator is the Butterfly Model of Person-Centred Care, implemented in partnership with Meaningful Care Matters and targeted at dementia residents, with a documented multi-year transformation journey at three Ontario LTC centres. Complementary offerings include the Leadership Development Programs (Emerging Leaders Program, The Leadership Moment Podcast).

Revenue is generated through managed-services contracts and professional-services engagements, with pricing not publicly disclosed and contracts tailored to each client. The go-to-market motion is sales-led enterprise field sales, targeting owners and operators directly, supplemented by referrals through industry associations (CALTC, Ontario Long Term Care Association), strategic partners (Meaningful Care Matters, Welbi — first Canadian LTC partner), and technology vendors (PointClickCare, Niuz). Geographic reach is concentrated exclusively in Ontario, and the company maintains 1,001–5,000 employees supporting operations, clinical services, finance, HR, environmental services, and capital/asset management. Leadership comprises an experienced bench including VPs of Operations, Clinical Services, Finance, Strategic Initiatives Integration, Culture and Communications, and Performance Improvement and Innovation, supported by a 21+ member named professional team.

Name

Responsive Group

Legal name

Responsive Group Inc.

Website

https://responsivegroup.ca

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Responsive Group Inc. is a Toronto-based private Canadian company that manages and consults for long-term care homes and retirement communities in Ontario through two units: Responsive Health Management and Responsive Health Mentors. It oversees 26 LTC homes and 15 retirement communities, delivering operations, clinical, financial, and restructuring services.

Ownership category

akta.pro rank

Product category

Senior Care Management Services

NAICS

Nursing Care Facilities (Skilled Nursing Facilities) (62311), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (624120), Nursing and Residential Care Facilities (623)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050), Services-Management Consulting Services (8742)

akta.pro primary industry

Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB)

akta.pro secondary industries

Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL), Dementia Companion & Engagement Care (HSABAEAA)

Keywords

• Senior care management
• Long term care services
• Retirement community operations
• Healthcare consulting
• Restructuring advisory

Headquarters

HQ city

Markham

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Management Services: Turnkey management services for long term care homes and retirement homes, providing day-to-day operations, financial management, clinical consulting, and operational excellence support.
2. Consulting Services: Wide range of consulting services including operational reviews, departmental reviews, resource management strategies, compliance support, cost efficiency studies, quality improvement programs, education and training, and operational manuals for individual homes and operators.
3. Restructuring Services: Services for underperforming companies including turnaround plans, operational analysis, debt structuring and refinancing, asset dispositions, cash management, interim management, and portfolio liquidation or sale.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Responsive Group provides management, consulting, and restructuring services to owners and operators of long term care homes and retirement communities, primarily in Ontario, Canada. Operating through two business units (Responsive Health Management Inc. and Responsive Health Mentors Ltd.), the company oversees 26 long term care homes and 15 retirement communities, delivering day-to-day operations management, clinical and financial consulting, operational reviews, turnaround advisory, and specialized programs such as the Butterfly Model of Person-Centred Care.

Product overview

Responsive Group Inc. is a senior housing sector company consisting of two business units: Responsive Health Management Inc. (RHM) and Responsive Health Mentors Ltd. RHM provides management and consulting services to long term care homes, currently managing fifteen long term care homes and one retirement home across Ontario, plus provides financial management and clinical consulting services to additional homes. Mentors provides individualized consulting, mentoring and educational services. Services are organized into three core offerings: Management (turnkey service for long term care and retirement homes), Restructuring (acquisition, redevelopment, refinancing, design, and marketing), and Consulting (operational, clinical, and financial management). The company also implements specialized care models like the Butterfly Model of Person-Centred Care in partnership with Meaningful Care Matters.

Differentiator

Problem solved

Functional benefit

Brands

• The Butterfly Approach: Person-centred care model partnered with Meaningful Care Matters, designed for residents with dementia

Products and services

• Management Services A turnkey service for long term care homes and retirement homes, providing comprehensive day-to-day operations management including consulting, mentorship, coaching, training, and policy implementation. Targeted at long term care home and retirement community owners/operators.
• Restructuring Services A variety of services including analyzing potential opportunities for acquisition, redevelopment, and refinancing of homes, as well as design, business development, and marketing strategies for long term care homes and retirement communities. Includes turnaround plans, operational analysis, debt structuring and refinancing, asset dispositions, cash management, interim management, and orderly liquidation or sale of portfolios. Targeted at underperforming senior care operators and stakeholders in CCAA proceedings.
• Consulting Services A variety of services for the operational, clinical, and financial management of individual homes or small operations, including operational reviews, departmental reviews, resource management strategies, compliance support, cost efficiency studies, quality improvement programs, education and training, and operational manuals. Targeted at owners and operators of long term care homes and retirement communities.

Quantifiable outcome

• Oversees 26 long term care homes and 15 retirement communities
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• Meaningful Care MatterscoreStrategic or Co-development PartnerPartnering with Meaningful Care Matters on the Butterfly Model of Person-Centred Care, a distinctive approach designed for residents with dementia that reimagines the environment where emotion-based care is at the center of living, enhancing all aspects of resident wellbeing and improving the daily lives of staff.
• Canadian Association for Long-Term Care (CALTC)coreStrategic or Co-development PartnerSince its inception in 2002, CALTC and its members work alongside long term care staff, volunteers, residents, and families to share information, best practices, and evidence to improve quality of care. Responsive Group is a founding member.
• NiuzsupportingTechnology or IntegrationEmployee Communication and Engagement App that consolidates everything an employee needs including daily/weekly communications, COVID information, benefits, wellness resources, payroll, scheduling, and more.
• One Access & Thermal CamerassupportingTechnology or IntegrationStreamlined and automated screening solution for staff, families, visitors, suppliers with thermal cameras for temperature screening, providing accurate reporting for screening in and out.
• WelbicoreTechnology or IntegrationAutomated, streamlined platform for planning, tracking and reporting for recreation programming. Designed to capture individual preferences and generate personalized calendars. Responsive Group is their 1st Canadian partner in long term care.
• Senior Living CaRESsupportingStrategic or Co-development PartnerA fund established in recognition of extraordinary efforts of senior living employees whose passion, commitment, and resilience while caring for the most vulnerable is heroic. Responsive Group is a proud supporter.
• Healthcare and Educational InstitutionssupportingStrategic or Co-development PartnerPartnerships with colleges, immigration partners, and healthcare organizations for recruitment, career pathing from RCA to PSW to RPN to RN. Focus on growing talent within the senior care sector.
• PointClickCaresupportingTechnology or IntegrationClinical pilot initiatives collaboration with PointClickCare on innovation projects related to healthcare technology in long term care settings.

Scale indicators8 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Revera: One of Canada's largest owners and operators of retirement residences and long term care homes. Multiple Responsive Group leaders (Danielle McCarthy, Mike Fischer) previously held senior roles at Revera, making it a directly comparable operator in the same geographies and service lines.
• Sienna Senior Living: TSX-listed owner, operator, and manager of seniors' living residences and long term care in Canada, with active management contracts across multiple provinces. Directly comparable in business model (managed and owned LTC/retirement portfolio) and customer base (Ontario operators and families).
• Chartwell Retirement Residences: TSX-listed owner and operator of retirement residences and long term care homes across Canada. Direct peer in retirement community operations and LTC management services in Ontario, with comparable scale and customer segments.
• Extendicare: TSX-listed provider of long term care, retirement, and home health care services across Canada, with a significant Ontario LTC portfolio. Comparable in operating model (LTC and retirement) and in regulatory exposure to Ontario Ministry of Long-Term Care.
• All Seniors Care Living Centres: Privately held Canadian owner/operator of retirement residences and long term care homes, with a strong Ontario footprint. Comparable in service mix (management, consulting-style support to owned homes) and customer segment.
• Amica Senior Lifestyles: Privately held Canadian owner and operator of luxury retirement residences, primarily in Ontario and BC. Comparable as an Ontario-based operator/manager of retirement communities, though skewed more upscale than Responsive Group's mid-market focus.
• Shannex: Privately held owner and operator of retirement residences, long term care, and home care in Atlantic Canada and Ontario. Comparable in integrated service delivery across LTC, retirement, and home support, and in operating model.

Broad incumbents

• Sodexo Canada (Senior Services): Global facilities services and food services provider that supports senior living and healthcare operators in Canada. Comparable as a broad incumbent offering management-adjacent services (food, facilities, environmental) that Responsive Group either provides in-house or sources.
• Compass Group Canada (Healthcare & Senior Services): Global contract services provider with substantial healthcare and senior living food services and facilities support in Canada. Comparable in the support-services layer of LTC/retirement operations, though broader and not specialized in Ontario LTC management.

Others

• PointClickCare: Leading cloud-based EHR and care coordination platform for the North American LTC and senior care market, and a Responsive Group technology partner (board seat held by founder Bill Dillane). Relevant as a key enabling technology vendor rather than direct competitor, defining the operating software stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@responsivegroupinc
• Xx.com/ResponsiveGroup

Revenue estimate

Valuation estimate

Number of profiles

Profiles23 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Responsive Group