City of Miami

What City of Miami does

The City of Miami is a municipal government entity established in 1896, headquartered at 3500 Pan American Drive in Miami, Florida. It serves residents, businesses, and visitors of the city through a range of public services including public safety, permitting and licensing, sanitation, transportation, parks and recreation, and economic development. Governance is provided by a Mayor (Eileen Higgins), a five-member City Commission representing five districts, and an appointed City Manager (James Reyes) overseeing administration. The city employs 1,001-5,000 staff and is funded by tax revenue, permit fees, and service charges rather than commercial sales.

The city operates a digital government services platform comprising Digital Permitting via ePlan/ProjectDox, the iBuild Portal for building permits, City of Miami TV for live government proceedings, GIS/Mapping tools, Trolley Tracker for public transit, and online Business Licensing services. In March 2026, the city selected Oracle Permitting and Licensing (OPAL) to consolidate eight legacy permitting applications into a single AI-powered cloud platform, extending an existing Oracle Fusion Cloud footprint in finance and HR. The city is also deploying AI for tourism safety through the UN Tourism Tourism Destination Initiative (January 2026) and has proposed virtual video-based building inspections for low-risk permits (February 2026).

Recent strategic activity includes a $29 million sale of city-owned Watson Island land to BH3 Management and Merrimac Ventures for mixed-use development (December 2025), Miami-Dade County's final approval of the $3 billion, 63-acre Little River District with over 5,700 affordable housing units (April 2025), and preparations to host seven FIFA World Cup 2026 matches at Hard Rock Stadium with a $46 million public investment and a projected $1.3 billion economic impact. Edwin Lopez was sworn in as Chief of Police on June 16, 2026. The city has active development partnerships with BH3 Management, Merrimac Ventures, Swerdlow Group, SJM Partners, Alben Duffie, and Coral Rock Development Group.

Name

City of Miami

Legal name

City of Miami

Website

https://miamigov.com

Company type

Public

Founded year

1896

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Miami is a municipal government founded in 1896 that serves residents, businesses, and visitors through permitting, licensing, public safety, transportation, and economic development services. It employs 1,001-5,000 staff and is funded by tax revenue and fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Justice, Public Order, and Safety Activities (922), Regulation and Administration of Transportation Programs (926120), Administration of Housing Programs, Urban Planning, and Community Development (925), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (926150), Fire Protection (92216), Administration of Environmental Quality Programs (9241)

SIC

Transportation Services (4700)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Local Transportation, Parking & Mobility Administration (BPAIACAM), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal government services
• Public administration
• Building permits and licensing
• Public safety services
• Urban infrastructure

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Distribution channels2 records

Marketing channels4 records

Core offering

The City of Miami is a municipal government that delivers essential public services to residents, businesses, and visitors. Its core offerings include public safety, building permitting and licensing, business licensing, sanitation, transportation (including the trolley system), parks and recreation, zoning and land-use administration, and community services, delivered through both physical service centers and digital portals.

Product overview

The City of Miami provides a comprehensive digital government services platform offering citizens and businesses online access to permits, licensing, transportation, public safety, and community services. The core digital infrastructure includes Digital Permitting via ePlan/ProjectDox, the iBuild Portal for building permits, City of Miami TV for live government proceedings, interactive GIS/Mapping tools, Trolley Tracker for public transit, and Business Licensing services. The city has partnered with Oracle to modernize its regulatory services through the AI-powered OPAL platform, consolidating eight permitting applications into a unified system.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Permitting (ePlan/ProjectDox) Online platform for electronic submission, review, and management of building permit applications and construction documents through ePlan and ProjectDox systems, used by property owners, contractors, and developers.
• iBuild Portal Online portal for applying for and managing building permits digitally through the City of Miami's Building Department, used by residents and contractors.
• City of Miami TV Web streaming portal for live and archived City Commission, board, and committee meetings, providing public access to government proceedings for residents and the public.
• GIS/Mapping Tools Interactive mapping and data exploration tools including Miami Zoning Map, Property Details Search, Street Ownership Map, and iFinder for location-based city information, used by residents, businesses, and developers.
• Trolley Tracker Real-time tracking system for Miami's public trolley service, providing schedules, routes, and live location information for riders.
• Business Licensing Services Online services for obtaining business tax receipts, certificates of use, and managing business licenses within the City of Miami, used by local businesses and commercial enterprises.
• Oracle Permitting and Licensing (OPAL) AI-powered cloud-based permitting and licensing platform consolidating eight existing permitting applications into a single system to automate review processes and reduce approval cycle times for the City of Miami's regulatory services.
• AI for Tourism Safety (Tourise Initiative) AI-driven initiative providing practical guidance and tools for cities deploying AI to enhance visitor and resident protection, leveraging artificial intelligence to enhance visitor safety and experience in Miami.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• OraclecoreTechnology or IntegrationOracle provides enterprise technology solutions for the City of Miami's permitting and licensing operations through their OPAL platform, enabling technology modernization of municipal services
• UN Tourism / Tourism Destination Initiative (TDI)coreStrategic or Co-development PartnerCollaborative initiative implementing AI-powered tourism safety systems in Miami, leveraging artificial intelligence to enhance visitor safety and experience
• BH3 ManagementminorStrategic or Co-development PartnerReal estate development partner for Watson Island mixed-use development project
• Merrimac VenturesminorStrategic or Co-development PartnerReal estate development partner for Watson Island mixed-use development project
• Swerdlow GroupminorStrategic or Co-development PartnerDevelopment partner for Little River District urban redevelopment project
• SJM PartnersminorStrategic or Co-development PartnerDevelopment partner for Little River District urban redevelopment project
• Alben DuffieminorStrategic or Co-development PartnerDevelopment partner for Little River District urban redevelopment project
• Coral Rock Development GroupminorStrategic or Co-development PartnerDevelopment partner for Dulce Vida apartment project, contributing to Miami's housing development initiatives

Recent moves8 records

Expansion highlights4 records

Broad incumbents

• City of Austin: Large, fast-growing US city with a comparable tech-forward permitting and digital-services profile and similar exposure to rapid development cycles and population growth — a useful benchmark on smart-city technology deployment.
• City of San Diego: Coastal US city of comparable scale with strong tourism dependence and an active digital-services / permitting agenda; serves as a coastal-tourism analogue to Miami for benchmarking economic and operational risk.
• City of Atlanta: Large Southeast US regional hub of similar scale, with comparable tourism, conventions, and tech-driven growth profile, plus an active permitting-modernization and AI-services agenda against which Miami's OPAL rollout can be benchmarked.

Direct peers

• City of Tampa: Large Florida coastal city with comparable population scale, regional-hub economic role, and similar mix of tourism, ports, and urban-development activity. Mirrors Miami's municipal service catalogue and revenue mix.
• City of Fort Lauderdale: Immediate South Florida neighbor with overlapping resident and tourist base in Broward County, similar coastal/tourism exposure, and equivalent municipal service scope (permits, transit, police, parks). Closest geographic competitor for residents and visitors.
• City of Jacksonville: Largest Florida municipality by area with comparable consolidated city-county governance structure, port-driven economy, and parallel mix of permitting, public safety, parks, and large development projects. Useful benchmark on consolidated-municipality economics.
• City of Orlando: Sister Florida municipality of comparable scale, with overlapping tourism dependency, active permitting/licensing modernization, and similar municipal service portfolio (police, fire, parks, transit). Most directly comparable peer on geography, customer base, and operating model.

Emerging players

• City of Charlotte: Large growing US city with comparable financial-services and mixed-use development activity, plus parallel permitting and digital-services modernization efforts. Comparable on municipal scale and growth trajectory even if tourism profile differs.
• Greater Miami Convention & Visitors Bureau: Statutory tourism-promotion body for the same destination market, closely tied to the city's AI for Tourism Safety and World Cup 2026 initiatives. Useful peer for benchmarking tourism-marketing ROI and event-driven economic impact.

Regional players

• Miami-Dade County: Surrounding county government with overlapping jurisdiction on transit, environmental, and housing matters (e.g., Little River District approval). Critical counterpart that shares tax base and service-delivery obligations with the City.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/cityofmiami
• YouTubeyoutube.com/user/CityofMiamiGov
• Facebookfacebook.com/CityOfMiamiGov
• Instagraminstagram.com/cityofmiami

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Miami