City of Atlanta

What City of Atlanta does

The City of Atlanta is a municipal government incorporated in 1847 in the State of Georgia, serving approximately 500,000 residents plus businesses and visitors with a comprehensive portfolio of municipal services including public safety (police, fire, corrections), infrastructure (roads, water, wastewater), transportation, parks and recreation, planning and permitting, economic development, housing, and emergency preparedness. It operates with nearly 10,000 employees across departments such as Aviation, Watershed Management, City Planning, Enterprise Asset Management, Parks & Recreation, Corrections, Fire Rescue, Police, and the ATL311 customer service center. Its core technology stack is built on Oracle Fusion Cloud Applications (branded 'ATLCloud') for finance and HR — reporting $17.5 million in 10-year savings — alongside Oracle Permitting and Licensing (OPAL) for planning and permitting workflows, ATL311 as a multi-channel customer service platform (phone, web, mobile app, chatbot, social media), and Accela Citizens Access for public-facing permit submissions.

The City finances operations through a diversified revenue model: a $975.4 million FY2026 General Fund supported by property taxes, business taxes, and municipal fees; federal grants (HUD CDBG, ESG, HOME, HOPWA totaling ~$24M); and enterprise operations led by Hartsfield-Jackson Atlanta International Airport (108M+ annual passengers, tens of billions in state economic impact). Notable strategic assets include a historic AAA bond rating, an ISO Class 1 fire rating, FIFA World Cup 2026 host city status (eight matches including a semifinal), and a $9.3 billion capital funding pipeline. The City maintains a Cabinet under Mayor Andre Dickens (61st Mayor, elected November 2021) with specialized offices covering technology and innovation, sustainability and resilience, international and immigrant affairs, and emergency preparedness, alongside partner entities Invest Atlanta (economic development) and Atlanta BeltLine, Inc. (urban redevelopment).

Name

City of Atlanta

Legal name

City of Atlanta

Website

https://atlantaga.gov

Company type

Private

Founded year

1847

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The City of Atlanta is a municipal government incorporated in 1847, serving approximately 500,000 residents and visitors with public safety, infrastructure, housing, transportation, and economic development services through nearly 10,000 employees and a $3 billion annual operating budget.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Airport Operations (48811), Justice, Public Order, and Safety Activities (922), Administration of Environmental Quality Programs (9241), Fire Protection (92216), Police Protection (922120), Regulation and Administration of Transportation Programs (926120)

SIC

Airports, Flying Fields & Airport Terminal Services (4581), Transportation Services (4700), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Aviation Infrastructure Agencies (Public Airports, Airfield Ops, Ground Access) (BPAIALAE), Local Transportation, Parking & Mobility Administration (BPAIACAM), Parking & Curbside Management Authorities (Municipal Parking, Permits, Loading Zones) (BPAIALAL)

Keywords

• Municipal government services
• Public safety services
• Airport operations
• City planning permitting
• Urban infrastructure

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Supply Chain, Technology or R&D, Others

Revenue model

1. General Fund Revenue: The $975.4 million General Fund (FY2026) is supported by property taxes, business taxes, and various municipal fees
2. Federal Grants (HUD Programs): CDBG ($6,762,302), ESG ($580,258), HOME ($2,032,604.08), and HOPWA ($14,653,794) programs from U.S. Department of Housing and Urban Development for community development and housing initiatives
3. Airport Operations: Hartsfield-Jackson Atlanta International Airport generates tens of billions in annual economic impact for the state of Georgia through aviation operations, concessions, and passenger services

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

The City of Atlanta delivers municipal government services including public safety (police, fire, corrections), transportation, utilities (water/wastewater), parks and recreation, code enforcement, permitting and licensing, and economic development. It also operates Hartsfield-Jackson Atlanta International Airport, the world's busiest airport serving 108+ million passengers annually, and supports major events such as the FIFA World Cup 2026.

Product overview

The City of Atlanta provides municipal government services rather than commercial products. The city's technology portfolio includes ATL311 as its primary customer service platform providing access to non-emergency city services, Oracle ATLCloud as the enterprise ERP system managing finance and HR operations, and Oracle Permitting and Licensing (OPAL) for planning, zoning, and permitting functions. Supporting services include environmental monitoring through the Department of Watershed Management, FIFA World Cup 2026 operations, and airport automated people mover systems. The city uses a combination of internal platforms and enterprise software to deliver services to residents, businesses, and visitors.

Differentiator

Problem solved

Functional benefit

Brands

• ATL311: City of Atlanta's customer service center providing residents, businesses, and visitors with direct access to non-emergency City services and information.
• ATL26
• ATLcloud

Products and services

• ATL311 Customer Service Platform
• Oracle ATLCloud ERP System
• Oracle Permitting and Licensing (OPAL)
• ATL SkyTrain Automated People Mover
• Department of Watershed Management Environmental Monitoring
• Atlanta Free Public Wi-Fi Network
• Atlanta Business Readiness Loan Fund
• Hartsfield-Jackson Atlanta International Airport Operations

Quantifiable outcome

• 21% reduction in homicides in 2023 with trends indicating further reductions in 2024
• +5 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature4 records

Partnerships

13 partnerships are on record, tiered flagship, core, major and minor.

• FIFAflagshipStrategic or Co-development Partner · 18 June 2026FIFA partnered with City of Atlanta and TikTok to host the 'Stop Hate, Protect Football' landmark panel discussion at the National Center for Civil and Human Rights, bringing together players, policymakers, and technology experts to discuss solutions to hate speech in football ahead of the 2026 World Cup matches in Atlanta.
• TikTokflagshipStrategic or Co-development Partner · 18 June 2026Co-hosting hate speech prevention events with FIFA and City of Atlanta, showcasing TikTok's collaboration with FIFA's Social Media Protection Service that has reviewed over 250 million posts and removed 388,000 harmful posts during the 2026 World Cup.
• Savannah College of Art and Design (SCAD)coreGTM or Marketing Partner · 12 June 2026Extensive partnership with SCAD for FIFA World Cup 26 Atlanta, with more than 200 students and alumni contributing to wayfinding campaigns (The Last Mile), interactive murals at key downtown locations, and social media management for Metro Atlanta Chamber.
• Metro Atlanta ChambercoreGTM or Marketing Partner · 12 June 2026Partnership with SCAD and City of Atlanta for social media strategy and World Cup coordination, expecting over 500,000 visitors and hosting eight FIFA World Cup 26 matches including a semifinal on July 15.
• Lalani VenturescoreGTM or Marketing Partner · 12 June 2026Partnership with Underground Atlanta hosting 'Global Village' series of 27 events over 35 days, featuring Five Points Fridays, Five Points Cup futsal tournament ($10,000 prize), and cultural celebrations. Lalani Ventures recently completed significant renovations to Upper Alabama Street including custom futsal pitch and new vendor spaces.
• Morehouse School of MedicinemajorStrategic or Co-development Partner · 28 May 2026Partnership announced for proposed $800 million hospital project called 'Project Robin' to be built at MET Atlanta south of I-20, featuring a Level 2 trauma center with up to 125 beds to serve residents in southern Atlanta.
• Crystal Mover Services Inc. (Mitsubishi Heavy Industries)coreTechnology or Integration · 7 April 2026Ten-year contract from March 2026 to March 2036 for renovation and upgrade of the Automated People Mover system at Hartsfield-Jackson Atlanta International Airport, covering the 2.2-kilometer ATL SkyTrain line connecting main terminal with rental car center. MHI Group originally delivered Atlanta's APM system over 15 years ago.
• 4Kira4MomsminorGTM or Marketing Partner · 2 April 2026Nonprofit partnership for the 2026 Black Maternal Health Community Block Party on April 11 at MLK Recreation Center, expecting 1,500 attendees and 50 community organizations, with Platinum Sponsor The Bump contributing $10,000 donation.
• The Dad GamesminorGTM or Marketing Partner · 2 April 2026Partnership with The Dad Games and 4Kira4Moms for Black Maternal Health Community Block Party supporting Black maternal health while honoring Kira Johnson's legacy and celebrating Black birthing joy.
• It's a PenaltyflagshipStrategic or Co-development Partner · 23 March 2026Global partnership and ambassador campaign aimed at human trafficking prevention ahead of the 2026 FIFA World Cup, involving various sectors across the US, Mexico, and Canada to educate and mobilize millions against trafficking.
• Georgia PowerminorStrategic or Co-development Partner · 13 March 2026Technical training provider for the Westside Resilience Corridor's Career Pre-Employment Training (CPET) Program, providing nearly 100 attendees at orientation and training 15-20 residents through a no-cost 10-session series connecting Atlanta's Westside residents to high-paying careers in the energy sector.
• OraclecoreTechnology or Integration · 13 February 2026City expanding partnership with Oracle by implementing Oracle Permitting and Licensing (OPAL) to modernize city planning, zoning, permitting, code enforcement, and inspections. City reports $17.5 million in savings over 10 years through Oracle Fusion Cloud ERP implementation for finance and HR.
• DeloittecoreImplementation/ SI/ Consulting Partner · 13 February 2026Technology partner for nearly nine years leading implementation of the new ATLcloud Permitting system, building on city's prior adoption of Oracle Fusion Cloud Applications for finance and HR.

Scale indicators16 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• City of Los Angeles: Co-host of FIFA World Cup 2026 and similarly scaled municipal operator of a mega-hub airport (LAX). Comparable in size, scope of municipal services, entertainment-driven tourism base, and major-event hosting profile to the City of Atlanta.
• City of Chicago: Operates O'Hare (ORD) and Midway (MDW) airports and runs a comparable portfolio of municipal services including public safety, transit, parks, and permitting. Closely matches Atlanta's aviation-dependent municipal operating model and scale.
• City of New York: Largest U.S. municipal government with broadly similar service portfolio (police, fire, sanitation, parks, housing, airports) and similarly complex multi-departmental operating model. Useful benchmark for scale, fiscal management, and labor/pension dynamics.
• City of Houston: Operates a major hub airport (George Bush Intercontinental) and provides a comparable municipal service portfolio. Similar population scale, large employer role, and infrastructure investment profile to Atlanta.
• City of Dallas: Texas peer city with comparable municipal services, large employer footprint, and aviation infrastructure (Love Field). Useful comparison for fiscal stewardship, public safety, and infrastructure investment strategy.
• City of Phoenix: High-growth Sun Belt peer city operating Phoenix Sky Harbor International Airport with a comparable municipal service portfolio. Useful for benchmarking growth, infrastructure, and AAA-style fiscal performance under expansion pressure.
• City of Philadelphia: Historic East Coast peer city with similar municipal services, large employer footprint, and airport operations (PHL). Comparable scale, labor structure, and urban-services complexity.
• City of San Antonio: Major Sun Belt peer city providing a comparable portfolio of public safety, infrastructure, housing, and aviation services. Similar growth trajectory and demographic profile to Atlanta.

Broad incumbents

• Port Authority of New York and New Jersey: Multi-state port and aviation authority operating JFK, LaGuardia, Newark, Stewart airports plus seaport and tunnel/bridge infrastructure. Comparable airport operating expertise at scale; differs in bi-state authority structure vs. city department model.

Emerging players

• Greater Orlando Aviation Authority: Independent authority operating Orlando International Airport (MCO), a major U.S. gateway with significant tourism and event-driven traffic. Comparable in event-hosting context (theme parks, sports events) to Atlanta's tourism and event-led demand.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cityofatlanta
• YouTubeyoutube.com/channel/UCfw0D96ZvHb9F9EDA_5O5qw
• Facebookfacebook.com/cityofatlanta
• LinkedInlinkedin.com/company/city-of-atlanta
• Instagraminstagram.com/atlantaga

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Atlanta