City of El Paso

What City of El Paso does

The City of El Paso is the municipal government of El Paso, Texas, serving approximately 700,000 residents across 255 square miles, making it the 22nd-largest city in the United States by population. It operates under a Mayor-Council form of government led by Mayor Renard U. Johnson (1st term) and eight elected City Council representatives, with an appointed City Manager and a workforce of approximately 4,000 employees. The City delivers a comprehensive portfolio of public services spanning public safety (the 5th-largest fire department in Texas with ISO Class 1 rating, plus municipal police and Municipal Court operations across six locations), public transportation (Sun Metro bus, Brio BRT, and streetcar), environmental services (solid waste, landfill operations, air quality monitoring across four City-owned plus four TCEQ stations, vector control), public health (an academic health department running the 211 Call Center, dental, epidemiology, WIC, and vaccination programs), parks and recreation (CAPRA/NRPA accredited, top 1% nationally), cultural attractions (El Paso Zoo, three museums, libraries), and three City-owned international ports of entry operating 24/7 with E-Fast Pass subscription tolling.

The City operates a digital platform layer managed by the Department of Information Technology Services (DoITS): the EP311 citizen service request system covering 20+ departments with GIS-integrated routing; the Citizen Access Portal (Accela) for online permitting and licensing; and the ArcGIS Hub open data platform with public-facing GIS layers. Supporting infrastructure includes 911 communications (IAED fire discipline accredited), the BioWatch aerosolized biological attack detection system in partnership with the U.S. Department of Homeland Security, Flock LPR cameras for public safety, and free public WiFi hotspots across the city.

Revenue is generated through property tax collection on behalf of all 44 units of government in El Paso County, international bridge tolls and E-Fast Pass subscriptions, municipal court fines and fees, building permits and business licenses (697 commercial and 1,300+ residential permits issued annually through the One-Stop Shop), solid waste monthly fees with senior/disability discounts, real estate transaction fees, hotel occupancy tax, ambulance billing, and federal/state grants (HUD Entitlement, TDHCA). The City's homepage references $259M in revenue from Innovation & Collaboration, and the Capital Improvement Department manages more than $1 billion in public infrastructure investment. Service delivery occurs through a hybrid channel model combining in-person facilities (One-Stop Shop, six court locations, Tax Office, libraries, museums, parks), online self-service portals, the 311 phone and web hotline, and 24/7 international bridge operations.

Name

City of El Paso

Legal name

City of El Paso

Website

https://elpasotexas.gov

Company type

Private

Founded year

1882

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The City of El Paso is the municipal government of El Paso, Texas, serving approximately 700,000 residents across 255 square miles. It delivers public safety, transportation, utilities, public health, parks, cultural, permitting, and cross-border bridge services through a 4,000-employee workforce and a digital platform stack including EP311 and Accela.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Security Guards and Patrol Services (561612), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Services-Detective, Guard & Armored Car Services (7381), Services-Social Services (8300)

akta.pro primary industry

Consular Services & Citizen Assistance (BPAIAIAB)

Keywords

• Municipal services
• Public safety
• Permitting and licensing
• Property tax collection
• International bridge operations

Headquarters

HQ city

Texas

HQ country

United States

HQ region

North America

Offices23 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Tax Collection: El Paso Consolidated Tax Office collects property taxes on behalf of all 44 units of government that levy a tax within El Paso County; bills mailed every October with payment due by January 31st, delinquent on February 1st
2. International Bridge Tolls: Toll revenue from three City-owned and operated international ports of entry (Paso Del Norte, Stanton-Lerdo, Ysleta-Zaragoza) plus E-Fast Pass subscription service and parking meters; 24/7 operations
3. Municipal Court Fines and Fees: Revenue from Class C misdemeanor and parking citation fines (speeding $159-$558.50, parking $25-$275), with payment plan options, late fees, warrant fees, boot/impound fees, and 30% collection agency fees after 60-75 days
4. Permits and Business Licenses: Fees for building permits (697 commercial and 1,300+ residential permits issued), plan review (residential expedited $200, commercial expedited $400), business licensing, and special event permitting routed through the One-Stop Shop
5. Real Estate Transaction Fees: Application fees ($500-$1,000) for easements, leases, purchase/sale, rights of entry, and special events; consideration based on market value determined by Real Estate Policies
6. Solid Waste and Sanitation Fees: Monthly solid waste collection fees with senior/disability discount option; Citizen Collection Stations accept trash, household hazardous waste, and bulky items from residents at no charge
7. Hotel Occupancy Tax and Cost Plan Revenue: Hotel occupancy tax revenue plus various cost allocation plans (federal, full cost) supporting citywide operations and external funding sources
8. Federal and State Grants: HUD Entitlement Grants, TDHCA funding, and other federal/state grants administered by the Office of the Comptroller (Grants Administration division); semi-automatic funding renewal cycle for community programs
9. Ambulance Billing and Emergency Services Fees: Fees collected for emergency medical services transport and treatment provided by the El Paso Fire Department

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels8 records

Core offering

City of El Paso delivers a broad portfolio of municipal services to 700,000+ residents across 255 square miles, including public safety (Fire Department, Police, EMS, 911 Communications), permitting and business licensing via a One-Stop Shop and Citizen Access Portal, property tax collection for 44 units of government, solid waste and recycling collection, air quality and vector control monitoring, public health programs, parks and recreation (CAPRA accredited), libraries, museums, zoo, Sun Metro public transit, El Paso International Airport, and 24/7 operations of three international ports of entry. Digital citizen engagement is delivered through the proprietary EP311 hotline/web app, the Accela-powered Citizen Access Portal, and an ArcGIS-based Open Data Hub.

Product overview

The City of El Paso operates a municipal services portfolio spanning public safety, transportation, utilities, health, culture, and civic technology rather than a single unified commercial product. Its digital platform layer consists of EP 311 (citizen reporting), the Citizen Access Portal (permits/licensing on Accela), the Open Data Hub (ArcGIS), and an ArcGIS-powered Free WiFi Hot Spots program, all operated by the Department of Information Technology Services (DoITS). Physical-service products include Sun Metro (transit), El Paso International Airport (Fly ELP), the International Bridges (Paso Del Norte, Stanton-Lerdo, Ysleta-Zaragoza), the El Paso Fire Department (ISO Class 1/CFAI accredited), the Department of Public Health (academic health department), Parks & Recreation (CAPRA/NRPA accredited), El Paso Zoo, El Paso Public Libraries, and three museums (Art, Archaeology, History). Supporting departments — Animal Services, Environmental Services, Municipal Court, the Consolidated Tax Office, Code Enforcement, Capital Improvement, Veteran & Military Affairs, Streets & Maintenance, Real Estate, Community & Human Development, and the Office of Title VI & ADA — collectively form the city's operational product suite for residents, businesses, and visitors.

Differentiator

Problem solved

Functional benefit

Brands

• EP311: The City of El Paso's 3-1-1 citizen hotline / reporting and information program branded as 'EP311'.
• Sun Metro
• El Paso International Bridges
• El Paso Parks & Recreation

Products and services

• EP 311 Citizen Service App Citywide non-emergency citizen hotline (dial 3-1-1) and web app that lets residents report issues (potholes, graffiti, weeds, junk vehicles, street lights, etc.), request information across more than 20 city departments, and track service requests. Available via dial 3-1-1 and web (ep311.elpasotexas.gov) with anonymous or authenticated submission.
• Citizen Access Portal (Accela) Online portal for submitting building permits, planning applications, business licenses, and checking application status/invoices. Backed by the Accela civic platform and integrated with the Planning & Inspections One-Stop Shop at 811 Texas Ave.
• Open Data Hub (ArcGIS) City's open data portal hosted on Esri's ArcGIS Hub, providing public GIS apps and datasets for neighborhoods, free Wi-Fi, infill development, historic areas, flood zones, traffic, and economic development.
• Sun Metro Public Transit Municipal public transportation system including fixed-route bus service, BRIO BRT, paratransit service, and the El Paso streetcar, operated by the Mass Transit Department.
• El Paso International Airport (Fly ELP) City-owned commercial airport offering non-stop passenger flights, passenger services, air cargo, and general aviation, operated through the Aviation Department.
• International Bridges Department Manages three U.S.-owned international ports of entry (Paso Del Norte, Stanton-Lerdo, Ysleta-Zaragoza) operating 24/7, including tolling via E-Fast Pass and border-crossing wait-time cameras.
• El Paso Parks & Recreation Operates city parks, trails, open space, skate/dog parks, aquatic centers (Memorial, Cowan, Hawkins, Veterans), recreation centers, senior centers, sports/youth leagues, summer swim league, and senior games; CAPRA/NRPA nationally accredited since 2018.
• El Paso Public Libraries City library system providing books, media, digital services, programs, and learning resources to El Paso residents.
• El Paso Zoo City-operated zoological park offering animal exhibits, educational programs, field trips, memberships, and event hosting, supported by $7M in active Capital Improvement projects.
• El Paso Museum of Art City-operated art museum featuring permanent and rotating art collections, exhibits, classes, events, and membership programs.
• El Paso Museum of Archaeology City-operated archaeology museum presenting exhibits, events, and educational resources on regional archaeology and heritage.
• El Paso Museum of History City-operated museum dedicated to the bi-national history of El Paso, with exhibitions, workshops, and educational programming.
• El Paso Animal Services City-operated shelter offering pet adoption, fostering, microchipping, lost-pet services, volunteer opportunities, and animal-related code enforcement.
• Environmental Services Department Provides garbage and curbside recycling collections, Citizen Collection Stations, landfill operations, Air Quality Program (four city + four TCEQ monitoring stations), Vector Control, street sweeping, median maintenance, and the anti-graffiti program.
• El Paso Fire Department (EPFD) All-hazards department (5th largest in Texas) covering fire suppression, EMS/ambulance, hazmat, technical/water/mountain rescue, wildland response, Aircraft Rescue & Firefighting, 911 communications, and the Office of Emergency Management; ISO Class 1 rated and CFAI accredited.
• Department of Public Health Academic health department delivering 211 Call Center, Dental Clinic, Epidemiology, Flu/Vaccinations, WIC, STD/HIV prevention & surveillance, TB Control, Laboratory, Public Health Emergency Preparedness, and food inspection services across El Paso.
• El Paso Municipal Court Court of record handling Class C misdemeanors and civil parking citations issued within the city, with arraignment, driving safety course, juvenile, community service, and jury services across six locations.
• El Paso Consolidated Tax Office Collects property taxes on behalf of all 44 units of government in El Paso County, offering search-and-pay, payment plans, refunds, penalty/interest information, and exemptions coordination with EPCAD.
• Code Enforcement Department Upholds city codes across food/health inspections, nuisance code, parking enforcement, property maintenance/zoning, recycling enforcement, vector control, convenience store regulation, and venues/pools, accepting violations via 311 and the EP311 web app.
• Capital Improvement Department (CID) Manages more than a billion dollars of investment in public infrastructure including complete streets, municipal facilities, Sun Metro facilities, and El Paso International Airport; runs the City of El Paso Bike Plan and Safe Routes to School program.
• Veteran & Military Affairs Division Liaison between the City of El Paso, Fort Bliss, and federal/state/local military organizations, providing guidance on veteran entitlements and coordinating the Veterans Advisory Committee.
• Department of Information Technology Services (DoITS) Provides enterprise technology to all City departments including computer/phone systems, application development, server infrastructure, internet access, graphic/website development, mobile device management, public-safety radio communications, and the Free WiFi program.
• Streets & Maintenance Department Maintains street infrastructure, runs the pavement cut permit/inspection program, manages facilities and fleet, and oversees bike lane infrastructure and street sweeping.
• Real Estate Division Administers City-owned property transactions including purchases, sales, leases, easements, rights of entry, and special-event rentals under Chapter 15.24 of the El Paso City Code.
• Community & Human Development Department Manages HUD entitlement and TDHCA-funded programs across three pillars: Civic Empowerment (Neighborhood Leadership Academy, 915 Tree Keepers, Neighborhood Summit), Human Services (homelessness, case management, mental health), and Neighborhood Development (affordable housing, LIHTC, Housing Finance Corporation).

Quantifiable outcome

• 5th largest fire department in Texas serving 680,000+ residents across 260 sq mi with 100,000+ calls for service annually
• +6 more outcomes

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

Feature12 records

Partnerships

Five partnerships are on record, tiered flagship and core.

• VENU Holding CorporationflagshipStrategic or Co-development Partner · 20 November 2025Co-developed Sunset Amphitheater groundbreaking in El Paso, Texas - a 12,500-seat year-round entertainment destination projected to generate over $5.4 billion in economic impact within its first decade. Marks a new era for live entertainment in West Texas.
• Fort BlissflagshipStrategic or Co-development PartnerLiaison partnership between the City's Veteran & Military Affairs Division and Fort Bliss; co-developed 'The Bridge' fellowship program helping military service members transition into successful post-military careers; contributes $22.9 billion to Texas economy (2021 estimate); partnership on veteran employment and quality of life
• Texas Commission on Environmental Quality (TCEQ)coreOthersAir Quality Program funded by several air quality grants from TCEQ; manages 4 City-owned and 4 TCEQ air monitoring stations; AQ Enforcement Team acts as local contractors on behalf of TCEQ; ensures federal Clean Air Act compliance for ground-level ozone, particulate matter, sulfur dioxide, and carbon monoxide
• U.S. Department of Homeland SecuritycoreOthersPartnership on the BioWatch program - the nation's only system for early warning of an aerosolized biological attack; operated by MonOps team as part of the city's air monitoring infrastructure
• Texas Department of State Health Services (DSHS)Others

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of San Antonio: Texas municipal government comparable in scale, governance structure (Mayor-Council), and service portfolio. Both operate large municipal services, SAPD/SAFD equivalents, and similar tax-base profiles in border-adjacent Texas metros.
• City of Dallas: Texas municipal government of comparable scale operating similar functions (police, fire, permitting, parks, public health) under a council-manager structure; useful benchmark for large-city Texas municipal operations.
• City of Austin: Texas municipal government with comparable digital-government ambitions (open data, 311, permitting portals) and council-manager structure; useful comparable for technology-enabled service delivery at mid-large scale.
• City of Fort Worth: Texas municipal government of similar size to El Paso with overlapping service portfolio (public safety, permitting, parks, public health) and a comparable mid-large Texas-metro operating model.
• City of San Diego: Border-city municipal government on the US-Mexico frontier with comparable international port-of-entry operations (San Ysidro, Otay Mesa), large airport, and bi-national economic integration challenges analogous to El Paso's three bridges.
• City of Tucson: Arizona municipal government with comparable size, border-state context, Davis-Monthan AFB military partnership, and Sun Metro/transportation-style service portfolio analogous to El Paso's.
• City of Albuquerque: Mid-large municipal government in the US Southwest with comparable population scale, Kirtland AFB military partnership, transit, parks, and digital-government programs — useful regional peer for operating benchmarks.

Broad incumbents

• City of Houston: Texas municipal government with much larger scale but comparable service portfolio (public safety, permitting, airports, parks). Provides a reference benchmark for operational and digital-government practices.
• City of Phoenix: Large Sun Belt municipal government with comparable population scale, airport operations (Phoenix Sky Harbor), parks systems, and digital-government programs; useful peer for Sun Belt mega-city operating benchmarks.

Others

• Tyler Technologies: Major provider of municipal software including permitting, ERP, citizen services, and public-safety platforms. Comparable as an ecosystem enabler/peer in the civic technology stack that powers City of El Paso's permitting, courts, and tax systems.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/elpasotxgov
• YouTubeyoutube.com/user/cityofelpasotx
• Facebookfacebook.com/elpasotexasgov
• LinkedInlinkedin.com/company/the-city-of-el-paso-texas
• Instagraminstagram.com/iam_elpaso

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of El Paso