City of Albuquerque
The City of Albuquerque is the municipal government of New Mexico's largest city, serving residents, businesses, and visitors with public safety, sanitation, transit, permitting, parks, cultural services, and affordable housing programs. Core digital offerings include the centralized ABQ311 contact center and ABQ Data open data platform.
- Company typePrivate
- Founded1706
- HeadquartersAlbuquerque, United States
- Headcount5,001–10,000
- GTM typeB2B and B2C
- OfferingServices
What City of Albuquerque does
The City of Albuquerque is the municipal government of Albuquerque, New Mexico, the largest city in the state, serving residents, businesses, visitors, and educational institutions within its single municipal jurisdiction. It provides a broad portfolio of public services through departments covering public safety (Albuquerque Police Department, Albuquerque Community Safety, Fire), sanitation (Trash & Recycling), utilities coordination (referrals to ABCWUA, PNM, and New Mexico Gas), transportation (ABQRIDE transit, Sun Van paratransit, bus and bike infrastructure), planning and permitting, parks and recreation (ABQ BioPark, museums, golf, open space), cultural services, and affordable housing (Housing Now ABQ). Core technology offerings center on the ABQ311 Community Contact Center and ABQ311 Web App (powered by SeeClickFix) for centralized non-emergency service requests, and the ABQ Data open data initiative that publishes City-produced datasets with developer resources. The cabq.gov website is managed by the Department of Technology & Innovation and targets WCAG 2.1 Level AA accessibility, with translation via Google Translate across multiple languages.
The City operates under an elected Mayor (Tim Keller) and City Council, with a workforce of 5,001–10,000 employees providing full-time, part-time, and seasonal employment. Its revenue model is tax-and-fee funded rather than commercial: it collects property taxes via the Bernalillo County Treasurer and earns transaction fees from permits, licenses, and billable services, with credit/debit card payments carrying a 2.75% third-party processor fee. Strategic positioning includes selection by the FAA in March 2025 as one of eight pilot program sites for autonomous regional cargo aircraft alongside Reliable Robotics at Albuquerque International Sunport, supported by a $26 million U.S. Department of Transportation air traffic control modernization investment through August 2028. Federal engagement was further reinforced by U.S. Transportation Secretary Sean P. Duffy's May 19, 2025 visit.
The City serves a diversified customer base across residents (primary), local businesses including cannabis retailers, film productions, and short-term rental operators (primary), visitors and tourists (secondary), and students and educational institutions such as Albuquerque Public Schools, CNM Community College, and University of New Mexico (secondary). Distribution is multi-channel: direct-to-consumer via 311 (call 311 or 505-768-2000), self-serve through the ABQ311 Web App, in-person department offices, and partner referral channels. Marketing and outreach occur through organic social media (X, Instagram, LinkedIn, YouTube), newsletters, Government Access Television on Comcast Channel 16 (One Albuquerque Media / GovTV), PR/earned media, and community events. No private equity, venture capital, or public market ownership is applicable; ownership resides with the public.
City of Albuquerque firmographics
Firmographics- Name
- City of Albuquerque
- Legal name
- City of Albuquerque
- Website
- https://cabq.gov
- Company type
- Private
- Founded year
- 1706
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- The City of Albuquerque is the municipal government of New Mexico's largest city, serving residents, businesses, and visitors with public safety, sanitation, transit, permitting, parks, cultural services, and affordable housing programs. Core digital offerings include the centralized ABQ311 contact center and ABQ Data open data platform.
- Ownership category
- akta.pro rank
Where City of Albuquerque is headquartered
LocationHeadquarters
- HQ city
- Albuquerque
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
City of Albuquerque business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Tax Revenue (Property & Other): Municipal revenue from property taxes (Bernalillo County Treasurer's Office) and other taxes collected on behalf of the City to fund municipal operations.
- Fees for Permits and Licenses: Revenue from business licenses, residential building permits, alarm system permits, short-term rentals, cannabis retail, film permits, and other regulated activities.
- Bill Payments for City Services: Resident and business payments for City services via 311 / Pay a Bill. Note: credit/debit card transactions carry a 2.75% service fee charged by the third-party processor; e-Check is available with no service fee.
- Federal Aviation Investment / Government Grants: Federal Department of Transportation investment of $26 million through August 2028 to modernize the air traffic control system at Albuquerque International Sunport as part of the FAA's Advanced Air Mobility Integration Pilot Program.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Government services — no public list price; tax-and-fee funded |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
City of Albuquerque product offering
Product offeringCore offering
The City of Albuquerque delivers municipal services to residents, businesses, and visitors of Albuquerque, New Mexico. Core offerings include centralized non-emergency service access via the 311 Community Contact Center and ABQ311 Web App, an open data platform (ABQ Data), permitting and licensing services, public safety, parks and recreation (including ABQ BioPark), cultural amenities (museums, balloon museum), public transit (ABQRIDE and Sun Van Paratransit), civil rights enforcement, and strategic housing and economic development initiatives.
Product overview
City of Albuquerque offers a broad portfolio of public-facing digital services and civic programs rather than a single unified SaaS product. Its core technology offerings center on the ABQ311 Community Contact Center (with the ABQ311 Web App for online reporting, powered by SeeClickFix) for non-emergency civic engagement, and ABQ Data, the open data initiative providing free public data sets with developer resources. Surrounding these are a set of named civic platforms and sub-brands: ABQ BioPark (Aquarium, Botanic Garden, and Zoo), ABQ Museum of Art & History, the Anderson Abruzzo Albuquerque International Balloon Museum, ABQRIDE Transit System and Sun Van Paratransit, the ABQtodo events calendar, ABQ Apps and ABQ View transparency portals, Albuquerque Community Safety (ACS), the Office of Civil Rights, One Albuquerque Media (GovTV), and the Crime Mapping and Online Citizen Police Reporting tools. The Human Resources Department also operates the PeopleSoft HR Employee Self Service portal internally. The Department of Technology & Innovation manages the cabq.gov website and the underlying site policies through the Information Systems Committee.
Differentiator
Problem solved
Functional benefit
Brands
- One Albuquerque: Citywide community engagement initiative under Mayor Tim Keller's administration.
- ABQ311
- ABQ Data
- CABQ Employee Learning Center
- Housing Now ABQ
- ABQ BioPark
- ABQToDo
- ABQRIDE
Products and services
- ABQ311 Community Contact Center Centralized call center (dial 311 or 505-768-2000) and web app (powered by SeeClickFix) that lets residents and visitors report non-emergency issues such as missed trash pickup, large item pickup, and other municipal concerns.
- ABQ Data Open Data Platform Open data initiative offering free public access to City-produced data sets in multiple file formats (including CSV), with accompanying metadata and developer resources for data consumption.
- ABQRIDE Transit System Public bus system operated by the City of Albuquerque, with live tracking via Where's My Bus, trip planning, and rider resources for the general public.
- Sun Van Paratransit Service Paratransit transportation service for eligible riders with mobility needs, operated by the City of Albuquerque alongside ABQRIDE.
- ABQ BioPark City-operated biological park comprising an aquarium, botanic garden, and zoo, with ticketing managed through cabq.gov for residents and visitors.
- ABQtodo Events Calendar City-wide event calendar and listings platform highlighting activities, events, festivals, and attractions in Albuquerque for residents and visitors.
- Online Citizen Police Reporting Online reporting system operated by the Albuquerque Police Department that allows residents to submit reports for non-emergency crimes such as lost property, vandalism, theft/larceny, auto burglary, and telephone harassment, and produce printable reports.
- Crime Mapping Public-facing crime data mapping service from the Albuquerque Police Department providing up-to-date local crime information to residents.
Quantifiable outcome
- $26 million U.S. DOT investment in air traffic control modernization at Albuquerque International Sunport through August 2028
- +1 more outcomes
Companies that use City of Albuquerque
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
City of Albuquerque technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Feature5 records
City of Albuquerque partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered flagship / strategic pilot, flagship / regulatory partner, major funding and policy partner, core technology partner for 311 / service request system, standard utility integration and utility referral partner.
- Reliable Roboticsflagship / strategic pilotReliable Robotics and the City of Albuquerque were selected by the FAA in March 2025 as one of eight pilot programs to test autonomous regional cargo aircraft at Albuquerque International Sunport. U.S. Transportation Secretary Sean P. Duffy toured Reliable Robotics at the Sunport on May 19, 2025 to observe the company's autonomous aviation technology as part of the FAA's Advanced Air Mobility Integration Pilot Program. Test operations are expected to begin in August 2026.
- Federal Aviation Administration (FAA)flagship / regulatory partnerThe FAA selected the City of Albuquerque and Reliable Robotics in March 2025 as one of eight pilot programs to test autonomous regional cargo aircraft under the FAA's Advanced Air Mobility Integration Pilot Program. The Department of Transportation highlighted a $26 million investment to modernize the air traffic control system at Albuquerque International Sunport through August 2028.
- U.S. Department of Transportationmajor funding and policy partnerThe U.S. Department of Transportation highlighted a $26 million investment to modernize the air traffic control system at Albuquerque International Sunport through August 2028 as part of broader aviation innovation initiatives. U.S. Transportation Secretary Sean P. Duffy visited on May 19, 2025.
- SeeClickFixcore technology partner for 311 / service request systemThe City of Albuquerque uses SeeClickFix, an online and mobile service request system, to power its mobile app and reporting forms. SeeClickFix can be used via the web on desktop, laptop, mobile phone, or tablet.
- Google Translatestandard utility integrationThe City of Albuquerque offers translations of the content on cabq.gov through the Google Translate web translator (translate.google.com) across many languages.
- Albuquerque Bernalillo County Water Authority (ABCWUA)utility referral partnerLinked from the City of Albuquerque Online Resident Services portal as the resident-facing provider for water service in Albuquerque.
- New Mexico Gas Companyutility referral partnerLinked from the City of Albuquerque Online Resident Services portal as the resident-facing provider for natural gas service.
- PNMutility referral partnerLinked from the City of Albuquerque Online Resident Services portal as the resident-facing provider for electricity service.
Scale indicators4 records
Recent moves5 records
Expansion highlights6 records
City of Albuquerque competitors and assessment
Company assessmentDirect peers
- City of Phoenix: Another large municipal government in the Southwest U.S. with comparable scale (~5,000+ employees), an ABQ311-style 311 service platform, and a major commercial airport (Phoenix Sky Harbor) pursuing advanced air mobility and federal aviation partnerships. Directly comparable as a peer city for benchmarking service delivery, technology adoption, and federal grant capture.
- City of Denver: Mid-sized U.S. city government with comparable service portfolio (311, open data, transit, parks, housing initiatives) and similar employee scale. Directly comparable for digital service modernization and municipal innovation benchmarking.
- City of Las Vegas: Municipal government of comparable scale with strong tourism, transit, and convention economy dependencies. Comparable in service portfolio and the use of centralized 311-style digital service channels.
- City of Salt Lake City: Mountain West municipal government with a comparable service portfolio (311, transit, open data, sustainability programs) and a major hub airport (SLC International). Directly comparable for innovation and digital service delivery benchmarking.
- City of El Paso: Border-region municipal government of similar population scale to Albuquerque with comparable municipal service offerings, an open data platform, and 311 service. Directly comparable for service delivery and digital modernization benchmarking.
- City of Colorado Springs: Mid-sized municipal government in the Mountain West with comparable portfolio of services, an active open data initiative, and a peer commercial airport. Directly comparable as a peer city for service delivery benchmarking.
- City of Oklahoma City: Mid-sized municipal government in the South-Central U.S. with comparable scale, an open data platform, and a similar service portfolio. Directly comparable as a peer city for service delivery and technology adoption.
- City of Austin: Fast-growing municipal government in the Southwest with comparable employee scale, an active open data program, and a high-profile innovation / autonomous mobility agenda that mirrors Albuquerque's FAA pilot positioning. Directly comparable for service delivery and technology adoption.
- City of Tucson: Another Arizona municipal government of comparable size with similar service portfolio (311, transit, parks, permitting) and a peer airport (Tucson International) also pursuing aviation modernization. Directly comparable for inter-city benchmarking in the Southwest.
Regional players
- City of Santa Fe: New Mexico state capital municipal government operating in the same state as Albuquerque with a similar service portfolio but at smaller scale. Regional peer useful for state-level collaboration and benchmarking on shared civic platforms.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
City of Albuquerque social profiles
Digital presenceCity of Albuquerque compliance and trust
Trust signalCompliance3 records
City of Albuquerque financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Albuquerque leadership team
Management profileNumber of profiles
Profiles3 records
City of Albuquerque funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Albuquerque M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Albuquerque
What does City of Albuquerque do?
The City of Albuquerque delivers municipal services to residents, businesses, and visitors of Albuquerque, New Mexico. Core offerings include centralized non-emergency service access via the 311 Community Contact Center and ABQ311 Web App, an open data platform (ABQ Data), permitting and licensing services, public safety, parks and recreation (including ABQ BioPark), cultural amenities (museums, balloon museum), public transit (ABQRIDE and Sun Van Paratransit), civil rights enforcement, and strategic housing and economic development initiatives.
Is City of Albuquerque a public or private company?
City of Albuquerque is a private company. It is classified as state government owned and is currently operating.
When was City of Albuquerque founded?
City of Albuquerque was founded in 1706. It employs 5,001 to 10,000 people.
Where is City of Albuquerque based?
City of Albuquerque is headquartered in Albuquerque, United States, in the North America region.
How does City of Albuquerque make money?
Four revenue lines are on record. Tax Revenue (Property & Other) is the primary driver. The others are fees for Permits and Licenses, bill Payments for City Services and federal Aviation Investment / Government Grants.
Who are City of Albuquerque's main competitors?
Direct peers on record are City of Phoenix, City of Denver, City of Las Vegas, City of Salt Lake City, City of El Paso, City of Colorado Springs, City of Oklahoma City, City of Austin and City of Tucson. City of Santa Fe is listed as a regional player.
Does City of Albuquerque have an API?
No public API is recorded for City of Albuquerque.