Integrity Biomedical Services

What Integrity Biomedical Services does

Integrity Biomedical Services is a privately held, U.S.-based biomedical repair depot founded in 2013 and headquartered in Broken Arrow, Oklahoma. The company specializes in component-level repair, service, and parts for two OEM patient monitoring platforms — Spacelabs and Nihon Kohden — serving hospitals, biomed departments, and healthcare facilities across the United States through a nationwide mail-in logistics model integrated with FedEx shipping and an online repair request form. Its portfolio has expanded beyond the core Spacelabs line to include Nihon Kohden monitors and telemetry, ELO flat panel displays, Flat Panel LED Conversion upgrades, and hematology analyzers (Cell Dyn, Medonic), supplemented by an on-site Field Service & Repairs offering.

The business model is primarily transactional professional services revenue from flat-rate, quote-based repair pricing, supplemented by replacement parts and equipment sales. The company positions itself as a cost-effective alternative to OEM service, with stated turnarounds of 5 business days for Spacelabs repairs and 10 business days for Nihon Kohden repairs, a one-year warranty on most repairs, and free lifetime technical support. It is Woman/Native owned and operates an ISO 13485:2016-certified quality management system issued by ABS for the repair and resale of OEM medical equipment.

The firm is founder-led by Michele Shahbandeh, operates with 11-50 employees from a single depot, and has no disclosed funding rounds, acquisitions, partnerships, or parent company. Distribution is direct-to-customer via the company website, phone, and email, with all service fulfillment routed through the Broken Arrow facility or on-site field visits. The underlying technology is manual technician-driven component repair on legacy OEM hardware rather than a software platform architecture.

Name

Integrity Biomedical Services

Legal name

Integrity Biomedical Services

Website

https://integritybiomed.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Integrity Biomedical Services is a Broken Arrow, Oklahoma-based ISO 13485-certified biomedical repair depot providing component-level repair, parts, and field service for Spacelabs and Nihon Kohden patient monitoring equipment to U.S. hospitals and biomed departments.

Ownership category

akta.pro rank

Product category

Biomedical Equipment Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

SIC

Surgical & Medical Instruments & Apparatus (3841)

akta.pro primary industry

Maintenance, Service Contracts & Equipment Repair (Field Service, Parts) (HLAGAIAN)

Keywords

• Biomedical equipment repair
• Patient monitor service
• Spacelabs repair services
• Nihon Kohden repair
• Medical device maintenance

Headquarters

HQ city

Broken Arrow

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Equipment Repair Services: Medical equipment repair services with flat-rate pricing across Spacelabs and Nihon Kohden equipment including monitors, flat panels, command modules, transmitters, receivers, and related biomedical equipment. Typical turnaround is 5 business days for Spacelabs repairs and 10 business days for Nihon Kohden repairs. Most repairs come with a full one-year warranty.
2. Medical Parts and Equipment Sales:

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Integrity Biomedical Services is a U.S.-based biomedical repair depot that performs component-level repair, parts supply, and field service for Spacelabs and Nihon Kohden patient monitoring equipment (telemetry, monitors, modules, command modules, flat panels, multigas modules, batteries, power supplies). It also services ELO flat panels, hematology analyzers (Cell Dyn, Medonic), and offers flat-panel LED conversion upgrades for hospitals and biomed departments nationwide. Repairs are sold at flat rates with typical turnaround of 5 business days for Spacelabs and 10 business days for Nihon Kohden, backed by a one-year warranty and free lifetime technical support.

Product overview

Integrity Biomedical Services is a biomedical repair depot offering specialized repair, service, and parts for patient monitoring equipment. Their portfolio centers on two primary OEM brands: Spacelabs equipment (telemetry, command modules, printer modules, module buckets, central/bedside patient monitors, flat panels, multigas modules, batteries, and power supplies) and Nihon Kohden patient monitors and telemetry systems. They also service ELO flat panel monitors, hematology analyzers (Cell Dyn, Medonic), and provide flat panel LED conversion upgrades. Services include component-level repairs with warranty coverage, field service, and inspections. The company operates as a unified service offering combining equipment repair, parts supply, and technical support rather than a software platform architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Field Service & Repairs On-site biomedical repair services, equipment inspections, diagnostics, and telemetry analyzer services for patient monitoring equipment at hospitals and biomed facilities.
• Hematology Analyzer Service & Parts Service and parts offering for hematology analyzers including Cell Dyn products and Medonic analyzers used for blood cell counting and analysis in clinical settings.
• Nihon Kohden Repair Services Component-level repair services and parts for Nihon Kohden patient monitors, telemetry systems, and biomedical equipment used by hospitals and healthcare facilities, with typical turnaround of 10 business days.
• Spacelabs Repair Services Mail-in component-level repair services for Spacelabs patient monitoring equipment (telemetry, command modules, printer modules, module buckets, central/bedside monitors, flat panels, multigas modules, batteries, power supplies) with typical turnaround of 5 business days, a one-year warranty, and free lifetime technical support.
• Flat Panel LED Conversion Upgrade LED conversion upgrade service for existing medical flat panel displays, modernizing them with energy-efficient LED backlighting.

Quantifiable outcome

• 5 business day turnaround for Spacelabs repairs, 10 business days for Nihon Kohden repairs
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• TriMedx: TriMedx is a leading independent third-party provider of clinical engineering services and medical equipment repair to U.S. hospitals, directly comparable to Integrity Biomedical's core HTM/repair service model.
• Agiliti: Agiliti provides medical equipment management, repair, and rental services to hospitals and health systems nationwide, overlapping directly with Integrity's biomedical repair depot offering.
• Crothall Healthcare Technology Solutions: Crothall (a Compass Group company) delivers comprehensive healthcare technology management including biomedical repair services to hospitals, a direct competitor in the third-party HTM space.
• Sodexo Healthcare Technology Management: Sodexo's HTM division provides biomedical equipment maintenance and repair services to healthcare facilities, competing with Integrity in third-party clinical asset management.
• Aramark Healthcare Technologies: Aramark Healthcare Technologies offers clinical equipment maintenance and repair services to hospitals, a direct comparable in the third-party biomedical services market.
• Conquest Imaging: Conquest Imaging is a third-party service provider specializing in repair and parts for medical imaging and patient monitoring equipment, directly comparable to Integrity's depot-based repair model.
• Innovatus Imaging: Innovatus Imaging provides third-party repair, parts, and service for medical imaging devices; similar depot-style biomedical repair business serving hospitals.
• Master Biomedical Services: Smaller independent biomedical equipment repair depot servicing hospital and clinic equipment, comparable in scale and operating model to Integrity Biomedical Services.

Broad incumbents

• Spacelabs Healthcare (Baxter): OEM manufacturer of the patient monitoring equipment Integrity specializes in repairing; represents the primary competitive incumbent whose service contracts Integrity undercuts on price.
• Nihon Kohden America: OEM manufacturer of patient monitoring and telemetry equipment and Integrity's other core specialization; competes through authorized service programs and factory service contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/IntegrityBMed
• LinkedInlinkedin.com/company/integrity-biomedical-services

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrity Biomedical Services