What Optanix does

XTIUM (Optanix) is an AI-first managed service provider (MSP) headquartered in Oldsmar, Florida, serving 1,700+ mid-size and enterprise customers across healthcare, finance, legal, retail, professional services, technology, and higher education. The company delivers managed cloud (Desktop as a Service, Infrastructure as a Service), managed security (Managed Detection & Response, exposure management, threat assessment), managed network (managed network services, MPaaS, omnichannel contact center), managed IT (24x7 Enterprise HelpDesk, field services, professional consulting), and AI services — unified under a single-accountable-partner model with compliance and governance embedded across the stack. The company holds HIPAA, HITRUST CSF, PCI DSS, and ISO 27001 certifications, manages 3M+ endpoints, and maintains 120+ certifications across its delivery organization.

The technical core centers on XTAI (Trusted AI), a proprietary framework covering AI readiness, governance, Microsoft Copilot operations, and autonomous agent operations, supported by AI-driven threat intelligence in security operations. The platform is natively integrated with Microsoft Teams, Cisco Webex, and Microsoft Copilot, and the company maintains a vendor-agnostic, multi-LLM architecture with on-premises options to avoid customer lock-in. A proprietary omnichannel contact center with compliant call recording and open APIs complements the third-party integrations.

The business model is predominantly subscription/recurring managed services billed annually, supplemented by project-based professional services and IT consulting revenue. Distribution runs through direct enterprise sales augmented by a channel partner program recognized on CRN Tech Elite 250, CRN Solution Partner 500, and Channel Partners MSP 501 lists. The company is privately held, has grown organically over 25+ years without disclosed external funding, and has been named a Leader in the Gartner Magic Quadrant for Managed Network Services for four consecutive years and a Visionary for Desktop as a Service in 2025.

Name

Optanix

Legal name

XTIUM

Website

https://optanix.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

251–500 employees

Short description

XTIUM (Optanix) is an AI-first managed service provider delivering managed cloud, security, network, unified communications, and AI governance services to 1,700+ mid-size and enterprise customers across healthcare, finance, legal, and other regulated verticals.

Ownership category

akta.pro rank

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed services revenue model providing enterprise-grade security, cloud optimization, network performance, and AI services. Operates as a fully managed relationship with accountability from assessment through production.
2. Desktop as a Service (DaaS): Cloud-based virtual desktop delivery with centralized management, reducing CapEx to OpEx with predictable subscription pricing.
3. Professional Services & Consulting: IT strategy consulting, digital transformation, and customized solutions delivered as one-time or project-based engagements.
4. Managed Detection & Response: 24x7 SOC monitoring and incident response services with AI-driven threat intelligence, delivered as ongoing managed security subscriptions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Optanix (operating through the XTIUM brand) is an AI-first managed service provider that delivers outsourced enterprise IT operations across cloud, security, network, communications, and AI services. Its core offerings are Managed Cloud (Desktop as a Service, Infrastructure as a Service), Managed Security (Managed Detection & Response, Exposure Management), Managed Network Services, Managed IT (Enterprise HelpDesk, Field Services, Professional Services), and Unified Communications / Contact Center, augmented by the proprietary XTAI (Trusted AI) framework covering AI readiness, governance, Copilot, and autonomous agent operations.

Product overview

XTIUM (Optanix) operates as an AI-first Managed Service Provider (MSP) offering a unified platform of IT services built on industry-leading technologies. The portfolio centers on XTAI (Trusted AI), which provides AI readiness, governance, Copilot, and autonomous agent operations. Core service areas include: AI Services (AI Readiness Assessment, AI Adoption Advisory, Managed Copilot), Managed Cloud (Desktop as a Service, Infrastructure as a Service), Managed Security (Managed Detection & Response, Exposure Management, Security Workshop, Threat Assessment), Managed IT (Enterprise HelpDesk, Field Services, Professional Services), and Managed Network (Managed Network Services, MPaaS, Contact Center, Unified Communications). The platform integrates natively with Microsoft Teams, Cisco Webex, and Microsoft Copilot, delivering vendor-agnostic, multi-LLM solutions with compliance and governance built into everything.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Services Structured, end-to-end AI service offering that moves organizations from AI experimentation to production outcomes through readiness assessment, adoption advisory, and fully managed Copilot operations. Targets mid-size and enterprise customers seeking governed, vendor-agnostic multi-LLM AI deployment.
• Desktop as a Service (DaaS) Secure cloud-based virtual desktops providing fast, flexible access to company applications and data on any endpoint device. Supports multi-cloud, multi-vendor deployments for secure remote and hybrid work, sold as a subscription to mid-size and enterprise customers.
• Infrastructure as a Service (IaaS) Scalable cloud infrastructure providing compute, storage, and related resources to support enterprise IT workloads on a subscription basis.
• Managed Detection & Response 24x7 SOC monitoring and incident response using AI-driven threat intelligence to detect, prevent, mitigate, and recover from cyber threats. Delivered as an ongoing managed security subscription to mid-size and enterprise customers.
• Exposure Management & Security Operations Continuous security operations service that manages threat exposure with 24/7/365 SOC monitoring and a proactive security posture for enterprise customers.
• Enterprise HelpDesk 24x7 responsive support delivered by expert technicians who solve problems rather than just log tickets, providing rapid resolution of technical issues for enterprise users.
• Field Services On-site IT field services provided to customers as a complement to remote managed support, handling hands-on infrastructure tasks at customer locations.
• Professional Services & IT Consulting IT strategy consulting that aligns technology with business goals, digital transformation support, and customized solutions for unique operational challenges. Sold as one-time or project-based engagements.
• Managed Network Services Full visibility into network with trusted observability, real-time analytics, and reliability. Includes 24/7 full-stack monitoring, first-touch resolution, and customized runbooks for enterprise network environments.
• Managed Platform as a Service (MPaaS) Managed platform service that provides an additional abstraction layer for application deployment and management on top of cloud infrastructure.
• Contact Center Proprietary omnichannel contact center platform delivering a unified agent and customer experience with compliant call recording, reporting, and open API integrations. Designed for enterprise customers needing unified customer engagement.
• Unified Communications Cloud-based voice, video, and messaging unified communications natively integrated with Microsoft Teams and Cisco Webex, unifying systems instead of creating silos for enterprise customers.

Quantifiable outcome

• $300,000+ annual cost savings for enterprise legal firm
• +4 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationTechnology alliance partnership with Microsoft for Teams, Copilot, and cloud platform integrations. XTIUM offers Managed Copilot services and Microsoft Teams voice solutions as part of its unified communications offering.
• CiscocoreTechnology or IntegrationTechnology alliance partnership with Cisco for Webex and contact center solutions. XTIUM delivers Microsoft Teams with Cisco voice solutions and Cisco Webex integrations.
• GartnerminorOthersXTIUM is recognized in Gartner Magic Quadrant reports for Managed Network Services (Leader 4x) and Desktop as a Service (Visionary), providing third-party validation of market position.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Kyndryl: Kyndryl is a large managed infrastructure services provider spun out of IBM, offering managed network, cloud, and security services to enterprise clients globally. Closely comparable to XTIUM's managed network, cloud, and IT infrastructure offerings, though at much larger scale.
• Rackspace Technology: Rackspace Technology provides managed cloud, security, and AI services across multiple hyperscalers, with a strong multi-cloud and managed-services positioning. Directly comparable to XTIUM's managed cloud, security, and XTAI AI services, particularly in mid-market and enterprise segments.
• DXC Technology: DXC Technology is a global IT services company offering managed infrastructure, cloud, security, and workplace services to enterprise clients. Highly comparable to XTIUM's full-stack managed IT and security portfolio, though at significantly larger scale and broader geographic footprint.
• Secureworks: Secureworks delivers managed detection and response, threat intelligence, and security operations services to organizations globally. Directly comparable to XTIUM's Managed Detection & Response and Exposure Management offerings, with a comparable subscription-driven managed security model.
• Trustwave: Trustwave provides managed security services including MDR, SOC, and compliance-focused offerings for enterprises and mid-market. Comparable to XTIUM's managed security portfolio and overlapping target customers, with similar emphasis on compliance and 24x7 monitoring.
• ConvergeOne: ConvergeOne (now part of CVC) provides managed IT, collaboration, and contact center solutions with strong Microsoft and Cisco partnership ties. Highly comparable to XTIUM's unified communications, contact center, and managed network services, particularly in enterprise verticals.
• CompuCom: CompuCom provides managed workplace, network, and cloud services to enterprise and mid-market clients. Closely comparable to XTIUM's managed IT, helpdesk, and field services offerings, with a similar emphasis on end-user experience and multi-vendor integration.

Emerging players

• Arctic Wolf: Arctic Wolf is a fast-growing managed detection and response provider focused on mid-market and enterprise customers with subscription security operations. Overlaps directly with XTIUM's MDR offering and similar vertical emphasis on regulated industries, though typically positioned slightly down-market.
• eSentire: eSentire is a pure-play managed detection and response provider delivering 24x7 SOC and threat intelligence services. Directly comparable to XTIUM's MDR and AI-driven threat intelligence capabilities, with similar mid-market and enterprise customer profiles.

Broad incumbents

• ConnectWise: ConnectWise is a leading platform provider for managed service providers, offering PSA, RMM, cybersecurity, and collaboration software. Broadly comparable as an ecosystem peer enabling managed IT services at scale, though primarily a software platform rather than a direct services competitor.

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/xtium/about
• Xx.com/Optanix
• Facebookfacebook.com/Optanix

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Optanix