UPS Store
The UPS Store is a franchise network of 5,500+ independently owned U.S. retail locations offering packing, shipping, printing, mailbox, and business services to small businesses, consumers, and corporate clients, and operates as a wholly-owned subsidiary of UPS.
- Company typePrivate
- Founded1994
- HeadquartersHampton Bays, United States
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
What UPS Store does
The UPS Store, Inc. is a franchise retail network operating more than 5,500 independently owned and operated locations across all 50 U.S. states and Washington D.C., with additional franchise operations in Canada managed through a master licensee. Founded in 1994 as a wholly-owned subsidiary of United Parcel Service, Inc. (NYSE: UPS), the network delivers packing, shipping, printing, mailbox rental, and ancillary business services to three customer segments: small business owners (primary), individual consumers, and corporate/enterprise clients. The corporate headquarters is located in San Diego, California (9350 Waxie Way, Suite #520), while a Hampton Bays presence is also referenced in firmographics.
The service offering is organized around four core pillars: Pack & Ship Services (domestic, international, and freight shipping with a Pack & Ship Guarantee on professionally packed items); Printing Services (business cards, banners, brochures, direct mail, Every Door Direct Mail, and online ordering via upsstoreprint.com); Mailbox Services (real street addresses with package acceptance from all carriers); and Store Services (notary, faxing, shredding, passport/ID photos, office supplies). Enterprise-facing offerings include Commerce Ready Services (centralized billing, corporate cards, UPS 360 Returns, Group Ship proprietary return management, Print On Demand), Non-Traditional Development (placement inside hotels, universities, military bases, convention centers, self-storage), and membership discount programs with AAA and AARP. The technology layer is operational rather than proprietary: standard website infrastructure supports store locator, package tracking, and online printing; no AI/ML capabilities or patented technology are disclosed.
The business operates on a dual-revenue model. At the franchisor level, The UPS Store, Inc. earns franchise fees and ongoing royalties from its 5,500+ U.S. locations and from a Canadian master licensee. At the franchisee level, individual locations generate service revenue from shipping, packing, printing, mailbox rentals, notary, shredding, and related services, priced locally. Pricing varies by location, with promotional offers including 3 months free mailbox services, 20% off custom business prints, 15% off for email subscribers, and partnership discounts for AAA (5% off shipping, 15% off products) and AARP members. GTM is franchise-led, supplemented by digital marketing (website, email, social channels — Facebook, Twitter, YouTube, LinkedIn, Instagram), a Small Business Blog, and franchise opportunity promotion. Revenue is not publicly disclosed at the subsidiary level.
UPS Store firmographics
Firmographics- Name
- UPS Store
- Legal name
- The UPS Store, Inc.
- Website
- https://theupsstore.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- The UPS Store is a franchise network of 5,500+ independently owned U.S. retail locations offering packing, shipping, printing, mailbox, and business services to small businesses, consumers, and corporate clients, and operates as a wholly-owned subsidiary of UPS.
- Ownership category
- akta.pro rank
UPS Store industry classification
Industry- Product category
- Shipping and Business Services
- NAICS
- Local Messengers and Local Delivery (4922), Couriers and Express Delivery Services (492110)
- SIC
- Retail-Catalog & Mail-Order Houses (5961)
- akta.pro primary industry
- Carrier-Owned Parcel Locker Networks (TLAAAMAA)
Keywords
Where UPS Store is headquartered
LocationHeadquarters
- HQ city
- Hampton Bays
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
UPS Store business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Marketing or Sales, Infrastructure, Technology or R&D, Supply Chain
Revenue model
- Franchise Operations: The UPS Store generates revenue through franchise fees and royalties from independently owned and operated retail locations. Each franchisee pays franchise fees and ongoing royalties to operate a The UPS Store location.
- Service Revenue (Franchisee Level): Individual franchise locations generate revenue from providing services to customers including shipping, packing, printing, mailbox rentals, notary services, shredding, and faxing. Services are priced by each independently owned location.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Mailbox Services - Base mailbox service with promotional 3 months free offer for new customers |
| Transaction based/ take rate | Pay-as-you-go | Custom Business Prints - 20% discount available online only |
| Subscription | One time/ perpetual license | Email Subscriber Discount - 15% off next online print purchase |
| Subscription | Monthly | AAA Membership Discount - 5% off UPS shipping, 15% off products/services |
| Subscription | Monthly | AARP Membership Discount - 5% off UPS shipping, 15% off products/services |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels9 records
UPS Store product offering
Product offeringCore offering
The UPS Store operates a franchise network of 5,500+ retail locations offering packing and shipping services (domestic, international, and freight) backed by the Pack & Ship Guarantee, professional printing services (business cards, banners, brochures, direct mail), mailbox rentals with real street addresses accepting packages from any carrier, and ancillary business services including notary, faxing, shredding, and passport/ID photos. Each location is independently owned and operated by franchisees, while corporate collects franchise fees and royalties and offers enterprise-level Commerce Ready Services for centralized billing and returns management.
Product overview
The UPS Store operates as a franchise network of over 5,500 independently owned and operated retail locations offering a comprehensive suite of retail business services. The core offerings consist of four main service pillars: (1) Pack & Ship Services including packing services, domestic/international shipping, and freight shipping with a Pack & Ship Guarantee; (2) Printing Services encompassing business cards, banners, brochures, direct mail, and other marketing materials; (3) Mailbox Services providing real street addresses and package acceptance from all carriers; and (4) Store Services including notary, faxing, shredding, and passport photos. The company serves both individual consumers and small businesses through its core retail services, while offering enterprise solutions under Corporate Retail Solutions (Commerce Ready Services) for businesses requiring centralized billing, returns programs (UPS 360 Returns, Group Ship), alternate delivery locations, exchanges, and corporate card programs across multiple locations. Additional enterprise offerings include non-traditional development placing stores in hotels, universities, and military bases, plus membership discount programs for AAA and AARP members.
Differentiator
Problem solved
Functional benefit
Products and services
- Pack & Ship Services Professional packing and shipping services for consumers and businesses, covering domestic UPS shipping, international shipping, freight shipping, and specialty item packing (antiques, artwork, electronics, furniture, golf clubs, sports equipment, travel/luggage). Includes packing supplies and stamps/postage. Pack & Ship Guarantee covers items packed by certified experts.
- Printing Services Professional printing and copying services including banners, posters, business cards, brochures, flyers, postcards, letterhead, catalogs, menus, greeting cards, invitations, door hangers, car magnets, lawn signs, bookmarks, envelopes, forms, manuals, newsletters, presentations, rack cards, reports, and Every Door Direct Mail.
- Mailbox Services Personal and business mailbox rentals providing a real street address (not a PO Box), package acceptance from any carrier, mail receipt notifications, and secure 24-hour access.
- Store Services In-store services including notary services, faxing, computer access, shredding, passport and ID photos, office and mailing supplies, and design services.
- Small Business Services Comprehensive small business support including accounting and bookkeeping resources, business management resources, communications, direct mail services, financial services, house accounts, and human resources resources.
- Corporate Retail Solutions (Commerce Ready Services) Enterprise program enabling companies, non-profits, educational institutions, and associations to provide employees and customers with access to UPS Store services across 5,500+ locations under centralized billing and consolidated invoicing. Includes returns (UPS 360 Returns, Group Ship), alternate delivery locations, exchanges, print solutions, and corporate card programs.
- Non-Traditional Development Locations Placement of UPS Store centers within other retail facilities, self-storage locations, hotels, convention centers, universities, and military bases, providing on-site shipping, printing, and mailbox services.
- Membership Discount Programs (AAA and AARP) Discount programs for AAA and AARP members offering 5% off domestic and international UPS shipping and 15% off eligible products and services including mailbox services, printing, packing, and office supplies.
Companies that use UPS Store
Customer profileSegments3 records
Ideal customer profiles3 records
UPS Store technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
UPS Store partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered minor.
- AAA (American Automobile Association)minorThe UPS Store offers AAA members a discount program providing 5% off domestic and international UPS shipping and 15% off eligible products and services including mailbox services and office supplies. This membership discount program helps drive customer acquisition through AAA's member base.
- AARPminorThe UPS Store offers AARP members exclusive discounts including 5% off UPS shipping and 15% off eligible products and services. The partnership targets the 50+ demographic with special promotional offers such as 20% off shredding services during limited-time promotions.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
UPS Store competitors and assessment
Company assessmentDirect peers
- FedEx Office: FedEx Office (formerly FedEx Kinko's) is the closest direct peer — operates retail locations offering packing, shipping (FedEx-branded), printing, and business services to consumers and SMBs with comparable service mix and customer base to The UPS Store.
- Postal Connections: Franchise network of shipping, mailbox, and business service centers; competes head-to-head with The UPS Store for SMB and consumer shipping/mailbox customers in overlapping geographies.
- Annex Brands (PostalAnnex / Pak Mail): Annex Brands franchises PostalAnnex, Pak Mail, AIM Mail Centers, and Navah Networks — directly competing shipping, packing, printing, and mailbox service franchises with a similar SMB and consumer target customer.
- PostNet: Franchise network of neighborhood business centers offering shipping, packing, printing, mailbox, and document services; directly comparable franchise model and SMB/consumer customer profile to The UPS Store.
Broad incumbents
- Office Depot: Office supply retailer offering printing, copying, packing, and shipping services; competes with The UPS Store on SMB printing and document services as part of a wider office-supply portfolio.
- FedEx: Global parcel and logistics incumbent whose FedEx Office retail arm competes directly with The UPS Store; FedEx's scale and breadth (Express, Ground, Freight, Services) make it a broad incumbent rather than direct peer.
- Staples: National office supply retailer offering printing, copying, packing/shipping, and business services in retail locations; broader office-supply focus with overlapping print-and-ship offerings for SMBs.
- United States Postal Service (USPS): National postal operator that competes on shipping rates, mailbox services (PO Boxes), and document services; an established broad incumbent in every category The UPS Store serves.
- United Parcel Service (UPS): Parent company of The UPS Store, Inc. UPS is the global integrated parcel carrier whose brand and shipping infrastructure power The UPS Store network; broader portfolio spans air, ground, freight, and supply chain solutions well beyond The UPS Store's retail scope.
Emerging players
- Amazon Hub / Counter: Amazon's parcel pickup/return network (lockers and Counter locations in retail stores) competes with The UPS Store's returns drop-off and package pickup services; emerging alternative for e-commerce-related foot traffic.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
UPS Store social profiles
Digital presenceUPS Store financial estimates
Financial estimateRevenue estimate
Valuation estimate
UPS Store leadership team
Management profileNumber of profiles
Profiles5 records
UPS Store funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
UPS Store M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about UPS Store
What does UPS Store do?
The UPS Store operates a franchise network of 5,500+ retail locations offering packing and shipping services (domestic, international, and freight) backed by the Pack & Ship Guarantee, professional printing services (business cards, banners, brochures, direct mail), mailbox rentals with real street addresses accepting packages from any carrier, and ancillary business services including notary, faxing, shredding, and passport/ID photos. Each location is independently owned and operated by franchisees, while corporate collects franchise fees and royalties and offers enterprise-level Commerce Ready Services for centralized billing and returns management.
Is UPS Store a public or private company?
UPS Store is a private company. It is classified as corporate owned and is currently operating.
When was UPS Store founded?
UPS Store was founded in 1994. It employs 1,001 to 5,000 people.
Where is UPS Store based?
UPS Store is headquartered in Hampton Bays, United States, in the North America region.
How does UPS Store make money?
Two revenue lines are on record. Franchise Operations are the primary driver. The others are service Revenue (Franchisee Level).
Who are UPS Store's main competitors?
Direct peers on record are FedEx Office, Postal Connections, Annex Brands (PostalAnnex / Pak Mail) and PostNet. Broad incumbents are Office Depot, FedEx, Staples, United States Postal Service (USPS) and United Parcel Service (UPS). Amazon Hub / Counter is listed as an emerging player.
Does UPS Store have an API?
No public API is recorded for UPS Store.
What industry is UPS Store in?
UPS Store's product category is Shipping and Business Services. Its primary akta.pro industry code is TLAAAMAA, Carrier-Owned Parcel Locker Networks. Its NAICS code is 4922 and its SIC code is 5961.