Rapidcare

What Rapidcare does

Rapidcare (legal entity: The Koppa Company Limited, company number 08440010) is a UK-based, family-owned prescription delivery service that has been operating for over 40 years since its founding in 1983. The company is a licensed Dispensing Appliance Contractor (DAC) delivering free NHS prescription services to patients with chronic conditions, specialising in stoma care (colostomy, ileostomy, urostomy), diabetes management supplies, bladder and bowel management products (catheters, leg bags, night bags, bowel irrigation), and renal care products. The service is funded through NHS contracts and is free to patients at the point of delivery, with revenue generated from NHS appliance dispensing tariffs. The company is headquartered in Crawley, UK, operates 51-100 employees, and is a wholly owned subsidiary of Qufora Limited (a Scottish company, number SC384441), under which it also operates the Qufora Direct sub-brand for distribution of Qufora products with follow-up patient support via the myQufora service.

The core technology is the NHS Electronic Prescription Service (EPS) integration, which enables nurses to organize prescriptions with appropriate appliance codes and allows Rapidcare to retrieve and process prescriptions directly with GP practices, eliminating the need for patients to visit a pharmacy. Distribution is multi-channel: a freephone number (0800 181901), email ([email protected]), freepost postal ordering, and online referral forms (both nurse-initiated and direct-patient). The company claims 3-working-day delivery, 5/5 Google reviews, a 100% customer satisfaction rate on its homepage, and uses discreet packaging. Patient acquisition is primarily referral-based through healthcare professionals (stoma care nurses, urology nurses, GPs) who register patients with the service, supplemented by content marketing (blog), social media (Facebook, LinkedIn), and event participation (World Kidney Day, ERIC Paediatric Conference).

The business model is essentially a single-payer NHS reimbursement model: Rapidcare bills the NHS per dispensed appliance and delivers to patients at no charge, with patients only paying standard NHS prescription charges if not exempt. The GTM motion is sales-led (phone, email, online) with healthcare professional referrals as the primary acquisition funnel. Geographic scope is the United Kingdom (England specifically called out), with no international expansion evident. Ownership transitioned to Julia and Kevin in November 2013, and a 10-year ownership anniversary was marked in November 2023.

Name

Rapidcare

Legal name

The Koppa Company Limited

Website

https://rapidcare.co.uk

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

51–100 employees

Short description

Rapidcare is a UK-based, family-owned Dispensing Appliance Contractor that has provided free NHS prescription delivery for stoma, diabetes, continence, and renal care supplies for over 40 years, operating as a wholly owned subsidiary of Qufora Limited.

Ownership category

akta.pro rank

Headquarters

HQ city

Crawley

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. NHS Prescription Services: Free prescription delivery service funded through NHS contracts. The company is a licensed Dispensing Appliance Contractor (DAC) that receives funding from the NHS for providing prescription processing and delivery services to patients. Patients pay nothing for the service; the company bills the NHS.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Rapidcare is a licensed Dispensing Appliance Contractor (DAC) providing a free, NHS-funded home delivery service for prescription medical appliances. It supplies and delivers stoma care products, diabetes supplies, bladder and bowel management products, and renal care supplies directly to patients' homes, coordinating prescriptions with GP practices and delivering within 3 working days in discreet packaging.

Product overview

Rapidcare is a family-owned NHS prescription delivery service that operates as a licensed Dispensing Appliance Contractor (DAC). The core offering is a free prescription delivery service for medical appliances, with the main products including Stoma Care supplies (colostomy, ileostomy, urostomy), Diabetes supplies, Renal care products, and Bladder & Bowel Management products. The company also operates Qufora Direct as a subsidiary brand for Qufora products. All services are delivered discreetly to patients' doors with complimentary items included with orders. The product portfolio is unified under the NHS partnership model, with ordering available via phone, email, or post.

Differentiator

Problem solved

Functional benefit

Products and services

• Prescription Delivery Service
• Stoma Care Products
• Diabetes Supplies
• Bladder & Bowel Management Products
• Renal Care Products
• Qufora Direct

Quantifiable outcome

• Delivers within 3 working days
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Two partnerships are on record, tiered core.

• NHScoreOthersRapidcare is a licensed Dispensing Appliance Contractor (DAC) providing free prescription delivery services in partnership with the NHS. They process NHS prescriptions and deliver medical appliances to patients at no charge for the delivery service. Revenue comes from NHS contracts.
• Qufora LimitedcoreStrategic or Co-development PartnerRapidcare is a wholly owned subsidiary of Qufora Limited (company number: SC384441). They distribute prescriptions of Qufora products through their service 'Qufora Direct'. Patients prescribed Qufora products can receive follow-up patient care support from Qufora UK via their 'myQufora' support service.

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Salts Healthcare: UK-based manufacturer and supplier of stoma care products with its own home delivery service. Comparable as both a product supplier and a DAC-style direct-to-patient service in overlapping categories (ostomy, continence).
• Coloplast Charter: UK home delivery service for stoma and continence appliances operated by Coloplast, providing NHS-funded prescription dispensing directly to patients — directly competes with Rapidcare for the same patient cohorts.
• Medicareplus International: UK medical device and appliance supplier operating a direct-to-patient home delivery channel via NHS funding. Overlaps with Rapidcare on stoma, continence, and prescription appliance dispensing.
• Bullen Healthcare: UK Dispensing Appliance Contractor providing free home delivery of stoma, continence, and prescription appliances via NHS contracts. Competes head-to-head with Rapidcare on the same NHS-funded service model.
• Fittleworth: UK-based home delivery medical appliance specialist dispensing stoma, continence, and wound care prescriptions to patients — the closest direct competitor to Rapidcare across product categories, GTM (nurse referrals), and NHS DAC funding model.

Broad incumbents

• Convatec: Global manufacturer and direct supplier of ostomy and continence care products; operates its own delivery services (me+) in multiple markets. A larger incumbent overlapping with Rapidcare's product categories and operating model.
• Hollister Incorporated: Major manufacturer of ostomy and continence products serving UK patients via similar prescription dispensing channels. Comparable as a global incumbent in the same clinical categories, with overlapping product portfolio served via NHS prescriptions.
• Coloplast: Global leader in ostomy and continence care with significant UK market presence. A broader incumbent whose products flow through NHS prescription channels serviced by Rapidcare and similar DACs.
• Lloyds Pharmacy (McKesson): Large UK pharmacy chain dispensing NHS prescriptions including medical appliances. A broad incumbent offering overlapping capabilities via a much wider retail footprint rather than specializing in the stoma/continence niche.

Emerging players

• Pharmacy2U: UK-based online pharmacy providing NHS prescription home delivery. Emerging digital-first competitor that overlaps with Rapidcare's prescription delivery value proposition, particularly for repeat prescriptions, and represents a channel-disruption risk for traditional DACs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/RapidcareMedical
• LinkedInlinkedin.com/company/rapid-care-medical
• Xx.com/1Rapidcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rapidcare