Intact Technology
Intact Technology is a privately-held Elite ServiceNow Partner that delivers outcome-based, fixed-price implementation and managed services for U.S. federal agencies and highly regulated enterprises, augmented by proprietary AI tooling.
- Company typePrivate
- Founded2013
- HeadquartersReston, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Intact Technology does
Intact Technology, Inc. is a privately-held, Reston, Virginia-based Elite ServiceNow Partner that delivers outcome-based consulting to U.S. federal agencies and highly regulated enterprises. The firm operates three service lines — Platform Strategy & Governance, Implementation, and Management & Enhancement — covering ServiceNow modules including IT Service Management (ITSM), HR Service Delivery (HRSD), Workplace Service Delivery (WSD), and Strategic Portfolio Management (SPM), with growing emphasis on AI Solutions built around Now Assist and Virtual Agent. Its underlying technical differentiator is a proprietary AI-augmented delivery stack that analyzes design sessions, auto-generates and stress-tests user stories, and enforces traceability of every artifact to a defined business outcome, paired with an OnPoint training program reporting a 95% graduation rate.
Intact commercializes through fixed-price, outcome-based contracts with money-back guarantees, multi-year in duration, supplemented by a subscription managed-services line for ongoing enhancement. Customer concentration is heavily federal, including CISA, DoJ, the Air Force, the Navy, FAA, DOT, IRS, and GSA, with selective regulated commercial wins (e.g., a Fortune 200 bank closing FDIC compliance gaps). GTM is direct enterprise field sales, supported by ServiceNow partner marketing, thought-leadership content, and repeat ServiceNow Partner of the Year awards — including the 2026 dual wins for U.S. Federal Government Partner of the Year – Americas and the first-ever AI Customer Value Partner of the Year – Worldwide. The company employs 101–250 people, has no disclosed funding rounds, and is led by founder and CEO Jesse White with Chief Architect Kenric J. Wong joining in November 2025.
Intact Technology firmographics
Firmographics- Name
- Intact Technology
- Legal name
- Intact Technology, Inc.
- Website
- https://intact-tech.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Intact Technology is a privately-held Elite ServiceNow Partner that delivers outcome-based, fixed-price implementation and managed services for U.S. federal agencies and highly regulated enterprises, augmented by proprietary AI tooling.
- Ownership category
- akta.pro rank
Intact Technology industry classification
Industry- Product category
- IT Consulting Services
- NAICS
- Educational Services (611)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)
- akta.pro secondary industry
- Technical Documentation & Knowledge Management (Playbooks, Runbooks, Enablement Kits) (BPAEANAM)
Keywords
Where Intact Technology is headquartered
LocationHeadquarters
- HQ city
- Reston
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Intact Technology business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Professional Services - Implementation: Implementation services for ServiceNow platform deployments across federal and enterprise environments with fixed-price outcome-based contracts
- Managed Services: Ongoing managed services providing continuous enhancement and support for ServiceNow implementations with subscription model
- Outcome-Based Services: Fixed-price engagements where payment is tied to achieving defined, measurable outcomes with money-back guarantees
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Multi-year contract | Fixed-Price Outcome-Based Contracts |
| One time/ perpetual license | Annual | Fixed-Price with Optional Annual Maintenance |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels5 records
Intact Technology product offering
Product offeringCore offering
Intact Technology is an Elite ServiceNow Partner that delivers outcome-based IT consulting and managed services to U.S. federal agencies and highly regulated enterprises. The company organizes its work around three core service lines—Platform Strategy & Governance, Implementation, and Management & Enhancement—offered under fixed-price contracts with money-back guarantees and AI-augmented delivery tooling.
Product overview
Intact Technology is an Elite ServiceNow Partner specializing in Federal and highly regulated enterprise environments. The company provides outcome-based consulting services organized around three core service lines: Platform Strategy & Governance, Implementation, and Management & Enhancement. Their implementation expertise spans multiple ServiceNow modules including IT Service Management (ITSM), HR Service Delivery (HRSD), Workplace Service Delivery (WSD), and Strategic Portfolio Management (SPM). They also offer AI Solutions leveraging ServiceNow's AI capabilities including Now Assist and Virtual Agent. The company does not sell a standalone software product; rather, they deliver consulting and implementation services designed to achieve measurable customer outcomes using ServiceNow's platform capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Platform Strategy & Governance Strategic consulting services that help federal and enterprise clients define their ServiceNow platform roadmap, governance frameworks, and investment decisions, anchoring every user story and test script to a defined business outcome.
Quantifiable outcome
- 15% cases resolved on first contact, 40% decrease in resolution time, 25% increase in Virtual Agent interactions, 5X ROI on licensing investment
- +4 more outcomes
Companies that use Intact Technology
Customer profileNamed customers10 records
Segments2 records
Ideal customer profiles2 records
Intact Technology technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Intact Technology partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ServiceNowflagshipElite ServiceNow Partner specializing in Federal and highly regulated enterprise environments. Intact delivers mission-critical ServiceNow implementations across civilian and defense agencies. Has received multiple Partner of the Year awards including 2024 U.S. Federal Partner of the Year and 2026 dual awards for U.S. Federal Government Partner and AI Customer Value Partner of the Year worldwide.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Intact Technology competitors and assessment
Company assessmentDirect peers
- Leidos: Leidos is a top federal systems integrator and ServiceNow implementation partner serving defense and civilian agencies, competing with Intact on large-scale federal digital transformation programs.
- Cognizant Federal Services: Cognizant operates an Elite ServiceNow practice with a dedicated federal division, competing with Intact on federal enterprise transformations and regulated commercial engagements.
- Accenture Federal Services: Accenture's federal business delivers large-scale ServiceNow implementations and outcome-based IT modernization across civilian and defense agencies, directly competing with Intact for the same federal Elite ServiceNow engagements.
- CDW Government (CDW-G): CDW-G is a ServiceNow federal partner delivering implementation and managed services across civilian and defense agencies, comparable in focus to Intact's federal ServiceNow delivery portfolio.
- Maximus: Maximus provides outcome-based federal IT and citizen services modernization with adjacent ServiceNow implementation capabilities, particularly across civilian agencies requiring measurable mission outcomes.
- ICF International: ICF is a federal IT and digital modernization services firm with established ServiceNow implementation capabilities for civilian agencies like HHS, DOT, and FAA—directly comparable to Intact's federal civilian practice.
- Deloitte (US Federal ServiceNow practice): Deloitte operates an Elite ServiceNow practice with a strong federal civilian and defense footprint, competing on outcome-based transformation programs across IRS, DoD, and other agencies where Intact also delivers.
- Booz Allen Hamilton: Booz Allen Hamilton is a major federal IT services prime with a ServiceNow practice serving civilian, defense, and intelligence agencies, competing for large federal modernization programs where Intact operates.
- Slalom: Slalom is an Elite ServiceNow partner with a heavily regulated-enterprise focus and outcome-oriented delivery model, directly comparable to Intact in methodology and go-to-market positioning.
- SAIC: SAIC provides federal IT modernization and ServiceNow-related platform services across defense and civilian agencies, with a comparable outcome-driven delivery focus and similar customer roster.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Intact Technology social profiles
Digital presenceIntact Technology financial estimates
Financial estimateRevenue estimate
Valuation estimate
Intact Technology leadership team
Management profileNumber of profiles
Profiles10 records
Intact Technology funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Intact Technology M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Intact Technology
What does Intact Technology do?
Intact Technology is an Elite ServiceNow Partner that delivers outcome-based IT consulting and managed services to U.S. federal agencies and highly regulated enterprises. The company organizes its work around three core service lines—Platform Strategy & Governance, Implementation, and Management & Enhancement—offered under fixed-price contracts with money-back guarantees and AI-augmented delivery tooling.
Is Intact Technology a public or private company?
Intact Technology is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Intact Technology founded?
Intact Technology was founded in 2013. It employs 101 to 250 people.
Where is Intact Technology based?
Intact Technology is headquartered in Reston, United States, in the North America region.
How does Intact Technology make money?
Three revenue lines are on record. Professional Services - Implementation is the primary driver. The others are managed Services and outcome-Based Services.
Who are Intact Technology's main competitors?
Direct peers on record are Leidos, Cognizant Federal Services, Accenture Federal Services, CDW Government (CDW-G), Maximus, ICF International, Deloitte (US Federal ServiceNow practice), Booz Allen Hamilton, Slalom and SAIC.
Does Intact Technology have an API?
No public API is recorded for Intact Technology.
What industry is Intact Technology in?
Intact Technology's product category is IT Consulting Services. Its primary akta.pro industry code is BPAEANAC, Technical Enablement & Adoption Services (Change Management, Adoption, Champions), with a secondary code of BPAEANAM, Technical Documentation & Knowledge Management (Playbooks, Runbooks, Enablement Kits). Its NAICS code is 611 and its SIC code is 7370.