iBridge

What iBridge does

iBridge is a Beaverton, Oregon-based information management and data services firm founded in 2004 by Desh Urs and Sadna Urs. The company delivers hybrid AI-powered solutions that combine intelligent automation with human expertise across three core service lines: business process outsourcing (BPO) for back-office operations, secure application hosting and managed services, and custom software development and technology consulting. Its client base is concentrated in legal, healthcare, government, and nonprofit sectors, with additional reach into financial services, manufacturing, defense, and utilities.

The company's technical portfolio centers on AI-augmented document processing (OCR, intelligent data capture, NLP), forensically sound digital evidence preservation for litigation, and integrations with major enterprise platforms including Oracle, SAP, Asset Suite, Infor, and Maximo. In 2024, iBridge expanded beyond services into packaged software with two product launches: Kairos IMS, a case management platform for Health & Human Services nonprofits and government agencies, and the Metolius Assessment & Insights Platform for consulting firms and workforce development organizations. The firm maintains ISO 9001 and ISO/IEC 27001 certifications, holds a GSA Multiple Award Schedule contract (47QTCA26D002L) and a SHI NASPO ValuePoint contract (AR2488), and is a certified minority-owned business. It operates delivery teams across North America, EMEA, and India, combining onshore client management with offshore production capacity.

iBridge generates revenue primarily through project-based, retainer, and staff-augmentation engagements, with pricing quote-based rather than publicly disclosed. Government and public-sector revenue benefits from pre-negotiated GSA and NASPO contract vehicles that bypass competitive bidding. Quantifiable outcomes cited include completion of more than 100 PAGA (Private Attorneys General Act) cases in the past 12 months, ~10:1 cost savings on timesheet and payroll audit projects versus traditional outside counsel, and up to 10x reduction in invoice processing costs through automation. The company remains founder-owned, with no disclosed external funding, subsidiaries, or M&A activity.

Name

iBridge

Legal name

iBridge LLC

Website

https://ibridgellc.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

501–1,000 employees

Short description

iBridge is a Beaverton, Oregon-based information management and data services firm founded in 2004, offering hybrid AI-powered BPO, application hosting, litigation support, and custom software development to law firms, healthcare organizations, government agencies, and nonprofits across North America, EMEA, and India.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing and Information Management Services

NAICS

Custom Computer Programming Services (541511), Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

akta.pro secondary industries

iPaaS (Cloud Integration Platforms) (HDAEAIAB), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• Business process outsourcing
• Document digitization services
• Legal process outsourcing
• Managed application hosting
• Custom software development

Headquarters

HQ city

Beaverton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Business Process Outsourcing (BPO): Back-office outsourcing services including data entry, invoice processing, billing and invoicing, application processing, medical billing, payroll extraction and analysis, document processing, and records management. Revenue generated through project-based, retainer, or staff augmentation engagement models.
2. Application Hosting & Managed Services: Secure application hosting with government-grade security, managed services, and infrastructure support. Provides recurring revenue through hosting contracts and managed service agreements.
3. Custom Software Development & Technology Consulting: Custom software development, technology consulting, and digital transformation services. Revenue generated through project engagements and consulting retainer arrangements.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

iBridge provides hybrid AI-powered business process outsourcing, managed application hosting, and custom software development for law firms, healthcare organizations, government agencies, nonprofits, and other enterprises. Core offerings include document digitization and intelligent data capture, eDiscovery and litigation support (including PAGA/FLSA timesheet extraction and digital evidence preservation), back-office operations such as invoice processing and medical billing, secure Tier-2 application hosting, and proprietary platforms such as Kairos IMS (case management) and Metolius (assessment and insights).

Product overview

iBridge offers a hybrid AI-powered services portfolio that combines intelligent automation with human expertise across multiple service lines. The core offerings include Document Enhancement & Extraction (AI-powered OCR and document digitization), Online Content Inspection (web monitoring and analysis), Litigation Preparation, Social Media Preservation, Back Office Support (BPO), and Application Hosting. Two named software products complement the service portfolio: Kairos IMS for case management in health & human services, and Metolius Assessment & Insights Platform for consulting and workforce development. The company specializes in legal, healthcare, government, and nonprofit sectors, delivering solutions that integrate AI capabilities including document processing, predictive analytics, and workflow automation.

Differentiator

Problem solved

Functional benefit

Brands

• Kairos IMS: Case Management Software for Health & Human Services nonprofits and government agencies
• Metolius Assessment & Insights Platform

Products and services

• Document Enhancement & Extraction AI-powered document digitization service that converts handwritten, typed, and complex documents into searchable, structured digital records using advanced OCR and machine learning technologies, for clients across legal, healthcare, government, and commercial sectors.
• Online Content Inspection AI-driven platform for monitoring and analyzing online content at scale, enabling organizations to track, extract, and analyze web-based information for investigative and compliance purposes.
• Litigation Preparation Comprehensive litigation support services including complex litigation preparation with demonstrated performance at scale for law firms and corporate legal departments.
• Social Media Preservation Forensically sound digital evidence preservation service that captures and archives social media content, websites, and online communications for legal admissibility, including metadata preservation and chain-of-custody documentation.
• Redaction & Bates Stamping Document organization service that establishes unique sequential identifiers for each page in document sets, enabling efficient organization, referencing, and legal production.
• Back Office Support (BPO) Comprehensive business process outsourcing services including data entry, invoice processing, billing and invoicing, application processing, medical billing, payroll extraction and analysis, document processing, and records management.
• Application Hosting Secure Tier-2 data center hosting with government-grade security for applications requiring compliant, scalable, and protected infrastructure, operated under ISO-aligned security protocols.
• Timesheet & Payroll PAGA Extraction Specialized AI-powered extraction and conversion service for paper timesheets and payroll records, converting them into accurate digital records for PAGA and FLSA-related litigation support.
• Kairos IMS (Case Management Software) Case management software designed for Health & Human Services nonprofits and government agencies, providing integrated case tracking, program management, client tracking, and compliance documentation capabilities.
• Metolius Assessment & Insights Platform Assessment and insights platform serving consulting firms, workforce development organizations, and risk advisory practices with analytics, reporting, and program assessment capabilities.

Quantifiable outcome

• 100+ PAGA cases successfully completed in the last 12 months
• +2 more outcomes

Named customers38 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability13 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• GSA (General Services Administration)coreGTM or Marketing PartnerGSA Multiple Award Schedule (MAS) contract holder enabling direct procurement by federal, state, and local government agencies. Contract number 47QTCA26D002L with CAGE code 633D4. Pre-vetted status allows government entities to engage iBridge services without lengthy competitive bidding processes, covering IT services, software development, BPO, and managed services.
• SHI International / NASPO ValuePointcoreGTM or Marketing PartnerSHI NASPO ValuePoint contract (AR2488) provides additional public sector procurement pathway for state and local government agencies to access iBridge services through established government procurement channels.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Epiq Systems: A leading global provider of legal services, eDiscovery, document review, and managed services to law firms and corporations. Direct competitor in legal process outsourcing, document processing, and eDiscovery — the same core service lines iBridge offers to law firms.
• KLDiscovery: Provider of eDiscovery, information governance, and data recovery services for legal and enterprise clients. Competes head-to-head with iBridge in litigation support, document processing, and digital evidence preservation.
• Consilio: Global legal services consultancy offering eDiscovery, document review, contract management, and legal consulting. Direct overlap with iBridge's legal services and document processing offerings; Consilio is also an iBridge customer.
• Integreon: Provider of legal, business, and knowledge process outsourcing services, including document review, eDiscovery, and contract management. Direct peer in legal process outsourcing and managed document services.
• Exela Technologies: Business process automation provider offering document processing, data extraction, and BPO services across legal, healthcare, and government. Directly comparable to iBridge's BPO and document processing services, particularly PAGA-class work.
• Datamark (Highmark Interactive): Provider of business process outsourcing services specializing in document management, data entry, mailroom, and digital transformation for government and commercial clients. Closely comparable to iBridge's BPO and document processing business, especially in government.

Emerging players

• FRONTEO: AI-driven eDiscovery and legaltech provider with focus on natural language processing for litigation and investigations. Emerging competitor in the AI-augmented document review space iBridge serves with Kairos IMS, Metolius, and Digital Evidence Preservation.

Broad incumbents

• Infosys BPM: Large-scale BPM arm of Infosys delivering finance & accounting, sourcing & procurement, and document processing services. Operates at much larger scale than iBridge but competes for the same enterprise BPO and document processing RFPs.
• Wipro: Global IT services and BPO provider with significant document processing, application hosting, and managed services practices. Competes with iBridge on enterprise outsourcing deals where scale and global footprint are decision factors.
• Tata Consultancy Services (TCS): One of the world's largest IT and business process services firms, with deep document processing, BPO, and digital transformation capabilities. Competes with iBridge for large enterprise and government contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/iBridgeCompany
• LinkedInlinkedin.com/company/1177724/admin/notifications/all
• Xx.com/ibridgellc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iBridge