XFERALL

What XFERALL does

XFERALL is an Austin, Texas-based SaaS healthcare IT company that automates the transfer of behavioral health, mental health, and substance abuse patients between healthcare facilities. The platform replaces the manual sequence of facility-by-facility calling, voicemail, and fax-based clinical document exchange with a real-time digital placement network: clinicians create a transfer request on the web or mobile app, the system notifies nearby matched facilities automatically, clinical documentation is exchanged in a HIPAA-compliant environment, and receiving facilities can acknowledge acceptance digitally. Target customers include acute care hospitals seeking to decompress emergency departments, behavioral health organizations receiving inbound transfers, children's hospitals serving pediatric mental health patients, crisis response and assessment teams, and state and county mental health agencies overseeing system-wide transfer performance.

The core technology is the XFERALL Patient Transfer Platform, supplemented by a companion mobile app, the AI-enabled InTake Suite (powered by proprietary aiXcel™ technology for clinical data synthesis and recommendation), the XFERALL Analytics dashboard (transfer volume, acceptance rates, and market-median benchmarking), and the Virtual Fax Portal that lets non-participating facilities receive requests without full onboarding. The platform is fully HIPAA compliant, operates as a Business Associate under HIPAA, and is SOC 2 Type 2 certified. The InTake Suite was unveiled at Becker's Healthcare Summit and the company reports a 2025 platform-wide median transfer time of 34 minutes, compared with the historical 1–3 day baseline.

XFERALL monetizes through annual enterprise SaaS subscriptions priced on a quote basis (no public pricing; prospects are routed to 'Schedule a Demo'), sold via direct enterprise sales including a dedicated Senior Healthcare Sales Executive. The company has expanded geographically from Texas into Tennessee (2023), California (statewide in 2023, Southern California in 2026), and Washington D.C./Virginia through hospital-association collaborations, with national expansion stated as an active priority. Named customers include Rolling Hills Hospital, Colonial Behavioral Health, QUINCO Mental Health Services, the DC Hospital Association, the Psychiatric Institute of Washington, and GW School of Medicine. The firm is a privately held LLC with no disclosed institutional funding.

Name

XFERALL

Legal name

XFERALL, LLC

Website

https://xferall.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

XFERALL is an Austin-based SaaS company that automates behavioral health, mental health, and substance abuse patient transfers via a HIPAA-compliant, real-time digital placement network used by hospitals, behavioral health facilities, crisis teams, and public mental health agencies.

Ownership category

akta.pro rank

Product category

Healthcare IT - Patient Transfer Coordination Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI), HIE Platforms & Network Services (Community/Regional/National) (HLACABAB)

Keywords

• Patient transfer coordination
• Behavioral health placement
• Healthcare IT platform
• Clinical matching software
• Patient placement network

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: XFERALL operates as a SaaS platform for healthcare facilities, charging for access to its patient transfer coordination network. Facilities pay for platform usage to send and receive patient transfers digitally.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

XFERALL is a SaaS healthcare IT platform that automates and streamlines the transfer of behavioral health, mental health, and substance abuse patients between healthcare facilities, replacing manual fax and phone-call workflows with a real-time digital placement network. It uses AI-powered clinical matching (aiXcel™) to connect patients with facilities that meet their specific care needs and enables secure, HIPAA-compliant sharing of clinical documentation in real time. The platform is accompanied by a companion mobile app, an Analytics dashboard for performance benchmarking, and a Virtual Fax Portal for non-participating facilities.

Product overview

XFERALL is a unified digital patient transfer platform designed specifically for behavioral health care coordination. The core offering consists of the XFERALL Patient Transfer Platform and the InTake Suite powered by aiXcel™ technology, which together automate clinical data synthesis and provide real-time digital placement networking to replace manual fax and phone call processes. The platform is complemented by a companion mobile app for on-the-go access, an Analytics dashboard for performance insights, and a Virtual Fax Portal for interoperability with non-participating facilities. This integrated ecosystem enables healthcare facilities to reduce median behavioral health patient transfer times from days to approximately 34 minutes.

Differentiator

Problem solved

Functional benefit

Brands

• aiXcel™: AI technology powering the XFERALL InTake Suite for behavioral health patient transfers.
• InTake Suite
• XFERALL Analytics
• XFERALL Intake

Products and services

• XFERALL Patient Transfer Platform Core SaaS platform that automates and streamlines every step of the patient transfer process through advanced clinical matching capabilities and a real-time digital placement network, enabling healthcare facilities to request, communicate about, and accept patient transfers digitally.
• XFERALL InTake Suite First-of-its-kind patient intake suite powered by aiXcel™ AI technology that automates clinical data synthesis and connects healthcare providers to a real-time digital placement network for streamlined behavioral health patient transfers from emergency departments, replacing manual fax and phone call processes.
• XFERALL Mobile App Companion mobile application that enables healthcare providers to create transfer requests from mobile devices, receive automated facility notifications, securely attach and share medical records, communicate with receiving facilities, and coordinate patient transfers on the go.
• XFERALL Analytics Analytics dashboard providing actionable insights into hospital performance, tracking patient transfer request volumes, acceptance and denial rates, missed requests, and comparing facility acceptance times against market median standards.
• XFERALL Virtual Fax Portal Virtual fax portal that enables facilities not yet on the XFERALL platform to receive and respond to patient transfer requests using an access code, eliminating the need for traditional fax machines while maintaining digital workflow connectivity.

Quantifiable outcome

• Reduces median behavioral health transfer time to 34 minutes (down from 1–3 days historically)
• +9 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature8 records

Partnerships

One partnership is on record.

• HAPevolvenotableGTM or Marketing PartnerXFERALL announced a partnership with HAPevolve to help hospitals find behavioral health services and placement. The partnership addresses the continuum of care, ensuring that an individual's behavioral health care needs don't end when discharged from an inpatient stay — extending to partial hospitalization, residential treatment, and outpatient therapy.

Scale indicators13 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• LeanKit: LeanKit (now part of Planview) provides Kanban-based workflow automation that has been deployed in healthcare settings to streamline operational processes including patient transfers. Comparable in workflow automation orientation though broader than XFERALL's vertical focus.

Broad incumbents

• Symplr: Symplr is a healthcare operations platform offering workforce, compliance, and care coordination solutions to enterprise health systems. While not a direct behavioral health transfer competitor, it competes for the same hospital IT budget and increasingly bundles care coordination capabilities.
• TeleTracking Technologies: TeleTracking is an established healthcare operations platform focused on patient flow, capacity management, and transfer center solutions for large hospital systems. While broader in scope than XFERALL's behavioral health focus, it competes for the same transfer center software budget at enterprise customers.

Direct peers

• Central Logic: Central Logic (now operating as about:place) provides patient access and transfer center solutions that coordinate patient placements between hospitals, directly competing with XFERALL's core platform in acute care and specialty transfers. Both platforms target enterprise hospital systems with SaaS-based patient placement workflows.
• Ensocare (by InMediata): Ensocare provides care transition and post-acute placement software that automates patient referrals to post-acute facilities, addressing similar pain points to XFERALL around manual discharge and placement workflows. Comparable SaaS model targeting hospital case management teams.
• Bamboo Health: Bamboo Health (formed from the merger of Appriss Health and Collective Medical) operates a real-time care coordination network that connects providers across the continuum of care, including behavioral health and substance use disorder notifications. This is the most direct competing network-effect platform to XFERALL.
• PatientPing (now Bamboo Health): PatientPing was a real-time care coordination notification platform that merged into Bamboo Health. Shared underlying real-time notification architecture and care coordination use cases with XFERALL, particularly around behavioral health and ED-to-inpatient transitions.
• CarePort Health (WellSky): CarePort, now part of WellSky, offers care coordination software that connects hospitals with post-acute providers, payers, and community-based services. Overlaps with XFERALL on patient transfer/placement workflows and shares the SaaS enterprise sales motion into hospitals.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/xferall

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about XFERALL