Kinettix
Kinettix is a private IT field services company that coordinates global dispatch of 25,000+ vetted technicians across 120+ countries for multi-site enterprises, using its proprietary Dispatch1® AI-powered platform. It serves Fortune 500 retail, QSR, technology, and automotive brands under MSA-based multi-year contracts.
- Company typePrivate
- Founded2016
- HeadquartersCincinnati, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Kinettix does
Kinettix, Inc. is a privately held Ohio corporation headquartered in Blue Ash (Cincinnati) with a Global Operations Center in Cebu, Philippines. The company provides global IT field services for multi-site enterprises, coordinating onsite technician dispatch for break/fix, multi-site project rollouts, installations, and ongoing IT support across 120+ countries. Its primary customer base consists of large multi-site retail and quick-service restaurant chains (e.g., Nike, Apple, McDonald's, Nordstrom, Lululemon, Starbucks, Adidas, Tiffany & Co.), with additional exposure in technology, automotive, and IT services verticals. The company runs a curated network of 25,000+ vetted contract technicians rather than employing them directly.
The core product is Dispatch1®, a proprietary dispatch platform that uses an internal AI engine to match technicians to service tickets based on skills, location, MSA requirements, and site specifications. Dispatch1® exposes a Client API for native integration with enterprise service desk and field service management systems (ServiceNow, Salesforce, ServiceMax, Field Nation, WorkMarket, HubSpot). The FieldFlex™ sub-brand provides remote services — 24/7 NOC monitoring, Tier 1/2 remote support, diagnostics, and staff augmentation — designed to reduce truck rolls and increase first-call resolution. Kinettix is SOC 2 Type II and GDPR compliant, and holds an active partnership with Verkada for physical security deployments.
Kinettix monetizes through enterprise MSA-based multi-year contracts and operates a hybrid go-to-market combining enterprise field sales, API-first self-service for technical buyers, and a partner channel for OEMs, VARs, and MSPs. Pricing is quote-based and not publicly disclosed. The company is self-funded (no disclosed institutional rounds), acquired FS24/7 in September 2022, and has not publicly disclosed revenue. The business model is fundamentally a managed-services staffing and dispatch platform with a software layer (Dispatch1®) that increasingly functions as a product surface for partner integrations.
Kinettix firmographics
Firmographics- Name
- Kinettix
- Legal name
- Kinettix, Inc.
- Website
- https://kinettix.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Kinettix is a private IT field services company that coordinates global dispatch of 25,000+ vetted technicians across 120+ countries for multi-site enterprises, using its proprietary Dispatch1® AI-powered platform. It serves Fortune 500 retail, QSR, technology, and automotive brands under MSA-based multi-year contracts.
- Ownership category
- akta.pro rank
Kinettix industry classification
Industry- Product category
- IT Field Services & Dispatch
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (8112), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Field Service Dispatch & Remote Troubleshooting (BPAAACAG)
Keywords
Where Kinettix is headquartered
LocationHeadquarters
- HQ city
- Cincinnati
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Kinettix business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Field Services / Managed Outcomes: Break-fix dispatch services, multi-site projects (rollouts, installs, updates), and onsite IT support delivered through a global network of vetted technicians. Revenue generated through service fees tied to dispatched technician engagements.
- Staff Augmentation / Remote Services: FieldFlex provides remote staff augmentation including NOC monitoring and remote technical support, with staff dispatched onsite when needed.
- Hardware Deployment Enablement: Deployment and lifecycle support services for OEMs, VARs, and IT Service Providers, including installation, repair, and co-marketing arrangements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise MSA-based pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Kinettix product offering
Product offeringCore offering
Kinettix is a global IT field services company that coordinates on-site IT technicians, break-fix dispatch, and multi-site project deployments (rollouts, installs, updates) for enterprise customers across 120+ countries. The company operates Dispatch1®, a proprietary AI-powered dispatch and field service management platform with a Client API for service desk integration, and FieldFlex™ for 24/7 remote NOC monitoring, Tier 1/2 support, diagnostics, and staff augmentation.
Product overview
Kinettix is a global IT field technician dispatch and services platform operating across 120+ countries with 25,000+ vetted technicians. The core proprietary platform is Dispatch1®, which provides FSM operations management, Client API integration, and Data Analytics with an internal AI engine for technician matching. FieldFlex™ offers remote services (24/7 NOC monitoring, Tier 1/2 remote support, staff augmentation) integrated with Salesforce, ServiceNow, Field Nation, WorkMarket, ServiceMax, HubSpot, Amazon, and Microsoft. Field Services provides onsite IT, Break/Fix dispatch, and Multi-Site Projects for retail, data centers, automotive, and robotics environments. The platform serves major brands including Nike, Apple, McDonald's, and Target with SOC 2 Type II compliance.
Differentiator
Problem solved
Functional benefit
Brands
- Dispatch1®: Proprietary AI-powered dispatch and FSM operations platform that matches field technicians based on skills, location, MSA, and site requirements. Integrated with client service desks for real-time visibility.
- FieldFlex™
Products and services
- Dispatch1®
- FieldFlex™
- Field Services
Quantifiable outcome
- Reduced truck rolls through FieldFlex remote diagnostics and support
- +3 more outcomes
Companies that use Kinettix
Customer profileNamed customers42 records
Segments8 records
Ideal customer profiles3 records
Kinettix technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability8 records
Feature5 records
Kinettix partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- FS24/7coreKinettix acquired FS24/7, a field service support company operating across North America, to expand its global infrastructure and capabilities. The acquisition enhances Kinettix's service network and supports scaling of the Dispatch1® platform for international technician engagement.
- VerkadacoreKinettix is a certified Verkada deployment partner specializing in multi-site Verkada security system installations. The partnership involves certified technicians trained on Verkada Technical Certifications performing standardized camera, access control, and security deployments across distributed enterprise portfolios. Kinettix deploys Verkada systems across all 50 U.S. states and 90+ countries with centralized coordination and documented installation protocols.
- ServiceNowcoreTechnology integration with ServiceNow platform enabling seamless ticket synchronization and dispatch coordination. Part of Dispatch1® integration ecosystem.
- SalesforcecoreTechnology integration with Salesforce platform. Part of FieldFlex integrated service ecosystem.
- Field NationcoreTechnology integration with Field Nation marketplace platform. Part of FieldFlex integrated service ecosystem.
- WorkMarket (Amazon)coreTechnology integration with WorkMarket platform (now part of Amazon). Part of FieldFlex integrated service ecosystem.
- ServiceMaxcoreTechnology integration with ServiceMax field service management platform. Part of integrated service ecosystem.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Kinettix competitors and assessment
Company assessmentDirect peers
- Field Nation: Field Nation operates a marketplace platform connecting enterprises with on-site field service technicians for IT deployments and break-fix. It is the closest direct competitor to Kinettix's technician marketplace model, even integrating with Kinettix's FieldFlex platform.
- WorkMarket (ADP): WorkMarket is a workforce management and technician marketplace platform acquired by ADP (and integrated with Amazon's services). It competes head-to-head with Kinettix on enterprise contingent-workforce orchestration for IT field services.
Broad incumbents
- ServiceNow Field Service Management: ServiceNow's FSM module (acquired from Element Link) provides native dispatch and field service capabilities tightly integrated with its dominant ITSM platform — a powerful incumbent that increasingly competes with Kinettix's Dispatch1 as enterprises consolidate vendors.
- ServiceMax (GE Digital): ServiceMax is an established field service management platform now owned by PTC/GE Digital, focused on complex asset-centric workforces. It is integrated with Kinettix's FieldFlex and competes in the same enterprise dispatch and FSM category.
- Salesforce Field Service: Salesforce Field Service (built on ClickSoftware) is a major enterprise FSM offering bundled with the Salesforce CRM/Service Cloud platform. It overlaps significantly with Kinettix's dispatch, scheduling, and mobile workforce capabilities for large enterprises.
- CompuCom (Olen Group): CompuCom is a large managed IT services and field services provider serving multi-site enterprises across North America, offering break-fix and deployment services directly competitive with Kinettix's enterprise IT field services.
- Unisys Field Services: Unisys provides global IT field services, end-user device support, and managed services for large enterprises. It competes with Kinettix in multi-site IT break-fix and deployment for Fortune 500 clients, particularly in banking and retail.
- OnForce (IBM): OnForce was an early field technician marketplace acquired by IBM, now embedded in IBM's Technology Support Services. It represents the precedent marketplace-plus-incumbent model that Field Nation/WorkMarket/Kinettix compete against.
- ConvergeOne / C1 (now owned by ACI): ConvergeOne/C1 is a large IT services integrator delivering multi-site technology deployments, unified communications, and managed services to enterprises — overlapping with Kinettix's multi-site project and break-fix work for retail and corporate clients.
Others
- ATechTonic / Xperi (field services arm): Adjacent technology and field services players — such as Xperi's product engineering services or specialty system integrators — provide comparable multi-site IT deployment and lifecycle services to enterprise OEMs and resellers that Kinettix also serves.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Kinettix social profiles
Digital presenceKinettix compliance and trust
Trust signalCompliance2 records
Kinettix financial estimates
Financial estimateRevenue estimate
Valuation estimate
Kinettix leadership team
Management profileNumber of profiles
Profiles3 records
Kinettix subsidiaries and ownership
Company hierarchySubsidiaries1 record
Kinettix funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Kinettix M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Kinettix
What does Kinettix do?
Kinettix is a global IT field services company that coordinates on-site IT technicians, break-fix dispatch, and multi-site project deployments (rollouts, installs, updates) for enterprise customers across 120+ countries. The company operates Dispatch1®, a proprietary AI-powered dispatch and field service management platform with a Client API for service desk integration, and FieldFlex™ for 24/7 remote NOC monitoring, Tier 1/2 support, diagnostics, and staff augmentation.
Is Kinettix a public or private company?
Kinettix is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Kinettix founded?
Kinettix was founded in 2016. It employs 101 to 250 people.
Where is Kinettix based?
Kinettix is headquartered in Cincinnati, United States, in the North America region.
How does Kinettix make money?
Three revenue lines are on record. Field Services / Managed Outcomes are the primary driver. The others are staff Augmentation / Remote Services and hardware Deployment Enablement.
Who are Kinettix's main competitors?
Direct peers on record are Field Nation and WorkMarket (ADP). Broad incumbents are ServiceNow Field Service Management, ServiceMax (GE Digital), Salesforce Field Service, CompuCom (Olen Group), Unisys Field Services, OnForce (IBM) and ConvergeOne / C1 (now owned by ACI). ATechTonic / Xperi (field services arm) is listed as an others.
Does Kinettix have an API?
Yes. Kinettix offers a Client API through its proprietary Dispatch1® platform. The FSM Client API enables service desk integration, ticket management, technician dispatch routing, real-time status updates, ETAs, photos, notes, and closure data synchronization. Dispatch1® is described as having an internal AI engine that matches technicians based on skills, location, MSA, and site requirements. Developer documentation is at www.kinettix.com/dispatch1/client-api.
What industry is Kinettix in?
Kinettix's product category is IT Field Services & Dispatch. Its primary akta.pro industry code is BPAAACAG, Field Service Dispatch & Remote Troubleshooting. Its NAICS code is 8112 and its SIC code is 7370.