What DigitalTolk does

DigitalTolk is a Stockholm-based digital language services platform, founded in 2015 by Virpal Singh and Leyla Sarac during Sweden's refugee crisis to address interpreter shortages. The company operates an intelligent booking platform that connects customers with a network of professional interpreters across 210+ languages (via telephone, video, and on-site) and certified translators across 284 languages and dialects. The platform's core technology centers on an automatic best-matching algorithm that pairs customer requirements with interpreter competence, assignment history, and ratings, enabling emergency booking access in under 15 seconds. DigitalTolk has expanded into adjacent products including AI-tolk (PretPal), an AI-driven speech-to-speech interpretation solution for the public sector with human-interpreter fallback; SecureTranslation, a multilingual communications toolkit; LanguageLearn, an SFI/SVA-aligned language learning platform; and the Aida phrase library app for medical and general phrases.

The business model is transaction-based, generating revenue through per-assignment fees for interpretation, per-document or per-word fees for translation, and emerging subscription recurring revenue from its AI interpretation product. DigitalTolk distributes services via a self-serve digital platform (PLG) supplemented by enterprise sales through public sector framework agreements, including Kammarkollegiet agreements established in 2019 across five Swedish counties. The customer base spans Swedish public sector (Region Skåne, Region Halland, municipalities), law enforcement (Gränspolisen Halland), legal services, healthcare/NGO (Läkare i världen), education, and enterprise clients including Telia, totaling 1000+ active customers and partners. Following the July 2025 acquisition of 24translate, the company has extended its footprint into Germany and Switzerland, combining Nordic digital innovation with DACH market presence, particularly in the financial sector. The firm holds a 4.92/5 customer satisfaction rating from 2000+ reviews and was recognized with multiple Dagens Industri gazelle awards in 2021.

Name

DigitalTolk

Legal name

Digital Interpretations Scandinavia AB

Website

https://digitaltolk.se

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

DigitalTolk is a Stockholm-based digital language services platform providing interpretation across 210+ languages and translation across 284 languages via an AI-augmented booking marketplace, serving Swedish public sector, healthcare, legal, and enterprise customers, recently expanded into DACH.

Ownership category

akta.pro rank

Product category

Language Interpretation Services

NAICS

Translation and Interpretation Services (541930), Translation and Interpretation Services (54193)

SIC

Communications Services, Nec (4899), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Multilingual/Translation Communication Apps (BPAMACAJ)

akta.pro secondary industries

Translation, Language Accessibility & Reading Support Tools (e.g., TTS, Captions, Immersive Reader) (EDAFAOAL), AI-Powered Language Tutors, Chatbots & Speaking Practice Tools (EDAFAOAC), Digital Language Learning Content (Apps, Online Courses, Mobile-first) (EDAGAHAM)

Keywords

• Language interpretation services
• Translation services
• Interpreter booking platform
• Localization services
• Language access solutions

Headquarters

HQ city

Stockholm

HQ country

Sweden

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Interpretation Services: Professional interpretation services provided through a network of authorized interpreters. Services delivered via on-site, telephone, and video call across 210+ languages. Revenue generated through per-assignment fees based on interpretation type and duration.
2. Translation Services: Written translation of documents, audio files, and text across 284 languages and dialects. Includes authorized legal translation, academic document translation, website translation, and certified translations. Revenue generated per document or per word.
3. Message Service: Professional interpreters read customer messages in the recipient's language. Additional service offering using existing interpreter network.
4. AI Interpretation (PretPal): AI-driven interpretation solution for public sector, with hybrid model allowing instant fallback to human interpreters. Part of product innovation strategy.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

DigitalTolk operates a digital language services platform that connects customers with a network of professional, Kammarkollegiet-authorized interpreters and translators. The platform automatically matches customer needs with linguists based on competence, assignment history, and ratings, delivering interpretation (on-site, telephone, and video) in 210+ languages and written translation in 284 languages. Complementary offerings include AI-driven speech-to-speech interpretation (PretPal), conference interpretation, an emergency booking service with sub-15-second response times, and a phrase library app (Aida) for healthcare and general communication.

Product overview

DigitalTolk operates as a unified digital language services platform combining an intelligent booking and matching platform with a large network of professional interpreters and translators. The core platform (DigitalTolk Platform) automatically matches customer needs with linguists across over 210 languages for interpretation (via video, phone, and in-person) and 284 languages for written translation. The portfolio includes specialized add-on modules: AI-tolk (PretPal) for AI-driven speech-to-speech translation in the public sector; Conference Interpretation for multilingual events; SecureTranslation as a communications toolkit; LanguageLearn for personalized language learning aligned with SFI/SVA curricula; the Aida Phrase Library app with thousands of pre-built phrases and audio playback for medical and general communication; Messaging Service for pre-recorded message delivery; and specialized translation services covering legal, academic, and website content. Emergency Booking provides sub-15-second interpreter access through automated matching. The company also operates a translator portal (Tolksidan) and education portal (LMS) for its linguist network.

Differentiator

Problem solved

Functional benefit

Brands

• SecureTranslation: A complete communications toolkit to reach every target group, regardless of their language.
• LanguageLearn
• PretPal
• Aida

Products and services

• DigitalTolk Platform An intelligent digital booking and matching platform that connects customers with a network of professional interpreters and translators, automatically matching unique customer needs with the best-suited linguist based on competence, ratings, and availability. Supports interpretation in over 210 languages and dialects across video, phone, and in-person channels.
• Interpretation Services Interpretation services delivered via on-site (physical presence), telephone, and video call, covering over 210 languages and dialects, with authorized interpreters certified by Kammarkollegiet.
• Translation Services Written translation of text, audio files, and documents handled by an experienced team of translators covering 284 languages and dialects, including authorized translations certified by Kammarkollegiet.
• Conference Interpretation Tailored interpretation solutions for small and large conferences, providing professional interpretation services for multilingual events.
• AI-tolk (PretPal) AI-driven speech-to-speech translation for the public sector, providing immediate voice-to-voice translation with fast connection to human interpreters as a fallback. Designed for real-time on-site and remote communication with world-class data security.
• SecureTranslation A complete communications toolkit enabling organizations to reach all target audiences regardless of language, designed for secure multilingual communication.
• LanguageLearn Personalised language learning based on the formal knowledge requirements of SFI (Swedish for Immigrants) and SVA (Swedish as a Second Language), tailored to individual learning goals.
• Aida Phrase Library A phrase library application providing access to thousands of phrases in over 10 languages, available online and offline 24/7. Covers medical areas such as obstetrics, ambulance, diagnostics, and X-rays, as well as general terms, numbers, and images. Features include custom playlists, image support, misinterpretation warnings, and adjustable playback speed.
• Messaging Service A service where professional interpreters read out a customer's message in the recipient's language, enabling communication across language barriers without live interpretation.
• Emergency Booking On-demand interpreter booking service enabling access to an interpreter in under 15 seconds. The system automatically selects the most relevant available interpreters for urgent needs.
• Legal Translation Authorized legal translation service for contracts, court cases, certificates, court decisions, subpoenas, corporate documents, merger agreements, powers of attorney, wills, patents, and other legal documents, performed by authorized translators certified by Kammarkollegiet.
• Academic Document Translation

Quantifiable outcome

• Access to interpreter in under 15 seconds for emergency bookings
• +3 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core, major and minor.

• 24translatecoreStrategic or Co-development Partner · 2 July 2025Acquisition of German-Swiss translation provider with strong presence in DACH region and financial sector. Strategic expansion combining Nordic digital innovation with 24translate's deep market knowledge in Germany and Switzerland. Combined organization plans to invest further in R&D for language technology.
• TeliamajorStrategic or Co-development Partner · 1 January 2023Strategic collaboration focused on promoting digital inclusion among new arrivals in Sweden. Partnership exemplifies vertical integration strategy toward vision of creating a world where every voice is heard.
• KammarkollegietcoreStrategic or Co-development Partner · 1 January 2019Framework agreements established as second choice in five counties. When primary framework agreement holder faced delivery challenges, DigitalTolk received increasing volume, benefiting users significantly.
• Brinn for the ChildrenminorOthersCo-Founder Leyla Sarac involved in nonprofit organization working for children without protection. Organization assists social services, conducts advocacy, and cooperates with child rights lawyers.

Scale indicators6 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• Unbabel: Unbabel combines AI translation with human post-editing (a "LangOps" platform) for enterprise customer service and multilingual content workflows. Directly comparable to DigitalTolk's hybrid AI + human interpretation strategy (PretPal) and translation services; both target enterprise and public-sector clients with technology-augmented language services.
• CyraCom: CyraCom is a major provider of interpretation and translation services specializing in healthcare and government sectors, offering phone, video, and in-person interpretation across hundreds of languages. Directly comparable business model and vertical focus (healthcare and public sector) to DigitalTolk, though operating primarily in the US market.
• Boostlingo: Boostlingo provides a software platform connecting interpreters with customers via video, phone, and on-site interpretation across multiple languages. Directly comparable to DigitalTolk's interpretation marketplace platform with similar features (matching, scheduling, video/phone delivery) targeting government, healthcare, and enterprise customers.
• Translated (translated.net): Translated is a translation services company leveraging AI and a global translator network to serve enterprise clients worldwide. Directly comparable to DigitalTolk in combining a marketplace of professional translators with proprietary AI tooling (ModernMT) and serving enterprise customers with professional translation needs.

Broad incumbents

• Google Translate: Google Translate is the most widely used free AI translation service, covering 100+ languages with text, voice, image, and document translation. Represents the dominant AI translation alternative to DigitalTolk's paid services, particularly for lower-complexity use cases; though lacks authorized/certified translation and human escalation.
• Microsoft Translator: Microsoft Translator is a cloud-based AI translation service offering text, speech, and document translation across 100+ languages, integrated into Microsoft 365 and Azure. Represents the AI-commoditization threat to DigitalTolk's interpretation services, though lacks the authorized human interpreter network and public-sector compliance capabilities.
• LanguageLine Solutions: LanguageLine Solutions is the largest interpretation and translation services provider globally, offering telephone, video, and on-site interpretation across hundreds of languages to healthcare, government, and enterprise customers. Directly comparable to DigitalTolk's core marketplace model and public-sector focus, though at vastly greater scale and geographic reach.
• Lionbridge: Lionbridge is a global leader in translation, localization, and interpretation services, serving enterprise customers across multiple verticals including legal, healthcare, and technology. Comparable business model with interpretation and written translation offerings, though much larger and broader in geographic and vertical coverage than DigitalTolk.
• RWS Group: RWS Group (parent of SDL and Trados) is a global content and language services provider offering translation, localization, and interpretation services to enterprise, legal, and government clients. Comparable in offering written translation and technology-enabled language services, though much larger and more diversified across content management.

Emerging players

• Smartling: Smartling is a translation management platform that combines AI translation with human review for enterprise content localization. Comparable to DigitalTolk's technology-enabled translation offering, though more focused on website/app content localization rather than interpretation services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/digitaltolk
• LinkedInlinkedin.com/company/digitaltolk
• Instagraminstagram.com/digitaltolk/?hl=en
• TikToktiktok.com/@digitaltolk

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DigitalTolk