Tek Experts
TeKnowledge (formerly Tek Experts) is a global AI-first technology services and consulting firm serving enterprises, governments, and technology vendors with data, cybersecurity, AI adoption, skilling, and managed services across multi-region delivery operations.
- Company typePrivate
- Founded2009
- HeadquartersSofia, Bulgaria
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Tek Experts does
TeKnowledge (formerly Tek Experts) is a global technology services and consulting firm headquartered in Sofia, Bulgaria, founded in 2009 and operating as a brand under the YNV Group holding company. The company provides an integrated 'AI-First' services portfolio organized around three strategic pillars: Prepare & Protect (data foundations and cybersecurity), Skill & Adopt (organizational AI readiness and skilling), and Serve & Delight (customer experience and managed services). Its six core service lines are Advanced Data Services, Resilient Cybersecurity, Agentic AI Adoption, Future-Ready Skilling, AI-First Customer Experience, and AI-Powered Tech Managed Services, designed to be consumed individually or as a full-lifecycle transformation engagement.
The firm serves three customer segments: enterprises, government and public sector institutions, and technology vendors. Its most prominent disclosed commercial relationship is with Microsoft, including operational responsibility for Microsoft Office 365 consumer support, evidenced by the relocation of those operations from Hanoi, Vietnam to Lagos, Nigeria. TeKnowledge has also assembled a partner ecosystem across Cognigy, Genesys, Kore.ai, and Microsoft to support its CX and AI delivery capabilities. Geographic operations span Bulgaria, Africa, and Southeast Asia, with a reported headcount of 5,001-10,000 employees.
Revenue mechanics are not publicly disclosed. The business model is services-based: multi-year managed services contracts, project-based consulting, and workforce/operations delivery for technology vendors, supplemented by government and enterprise AI transformation engagements. Leadership comprises CEO Steve Heffron, founder Yaniv Natan, and SVP of Sales Shawn Santos. The company does not develop foundational AI models; instead, it integrates and operationalizes third-party AI platforms for clients, positioning itself as the delivery and adoption layer for enterprise AI transformation.
Tek Experts firmographics
Firmographics- Name
- Tek Experts
- Legal name
- TeKnowledge
- Website
- https://tek-experts.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- TeKnowledge (formerly Tek Experts) is a global AI-first technology services and consulting firm serving enterprises, governments, and technology vendors with data, cybersecurity, AI adoption, skilling, and managed services across multi-region delivery operations.
- Ownership category
- akta.pro rank
Tek Experts industry classification
Industry- Product category
- IT Services and Consulting
- NAICS
- Management Consulting Services (54161), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Emerging Tech (IoT, Blockchain, AR/VR, Edge) Consulting (BPAHAEAL)
Keywords
Where Tek Experts is headquartered
LocationHeadquarters
- HQ city
- Sofia
- HQ country
- Bulgaria
- HQ region
- Europe
Markets served
Tek Experts business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Tek Experts product offering
Product offeringCore offering
Tek Experts (now operating as TeKnowledge) provides AI-first expert technology services and consulting, delivering an integrated portfolio across data services, cybersecurity, AI adoption, workforce skilling, customer experience, and managed services. The company partners with enterprises, governments, and technology vendors to manage the full AI transformation lifecycle from strategy through execution. It also offers IT outsourcing and operational support, including consumer operations support for technology vendors such as Microsoft.
Product overview
TeKnowledge offers an integrated AI-First Expert Technology Services and Consulting portfolio organized around three strategic pillars: Prepare & Protect (data foundations and cyber resilience), Skill & Adopt (organizational readiness for AI), and Serve & Delight (customer experience and managed services). The company's six core service offerings—Advanced Data Services, Resilient Cybersecurity, Agentic AI Adoption, Future-Ready Skilling, AI-First Customer Experience, and AI-Powered Tech Managed Services—work together as a full lifecycle solution from strategy through execution. TeKnowledge partners with enterprises, governments, and technology vendors to manage the complete AI transformation journey.
Differentiator
Problem solved
Functional benefit
Products and services
- Advanced Data Services
- Resilient Cybersecurity
- Agentic AI Adoption
- Future-Ready Skilling
- AI-First Customer Experience
- AI-Powered Tech Managed Services
Companies that use Tek Experts
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles3 records
Tek Experts technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Tek Experts partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MicrosoftcoreTek Experts has a strategic relationship with Microsoft, as evidenced by the relocation of Microsoft Office 365 consumer operations from Hanoi, Vietnam to Lagos, Nigeria. This indicates a deep operational partnership for managing Microsoft product support and consumer operations.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Tek Experts competitors and assessment
Company assessmentBroad incumbents
- Cognizant: IT services and consulting firm with strong digital, AI, and industry-aligned practices. Comparable across enterprise AI adoption, data services, and managed technology operations.
- HCLTech: Global IT services and engineering firm with AI, cybersecurity, and managed infrastructure offerings. Comparable on managed services scale, engineering talent pool, and hyperscaler-aligned delivery.
- TCS (Tata Consultancy Services): Global IT services, consulting, and digital transformation provider. Overlaps with TeKnowledge on AI-led transformation, cybersecurity, and large-scale managed services delivery.
- Accenture: Global IT services and consulting leader with deep AI, cloud, and CX practices. Overlaps with TeKnowledge across AI consulting, managed services, and large enterprise transformation engagements.
- Wipro: Global IT services and consulting company with full-service AI, cloud, and CX capabilities. Comparable on managed services scale and enterprise transformation delivery.
- Capgemini: Consulting, technology, and digital services firm with strong AI/data engineering and managed services practices. Comparable on European heritage, enterprise AI consulting, and managed services portfolio.
- Infosys: Large Indian-heritage IT services firm with AI, data, and managed services offerings. Comparable global delivery model and enterprise/government customer base.
Direct peers
- Teleperformance: Major customer experience and digital services provider with global delivery footprint. Comparable on CX outsourcing, AI-enabled support operations, and hyperscaler-aligned service delivery.
- Genpact: Professional services and digital operations firm focused on data, AI, and managed services for enterprises. Comparable across TeKnowledge's Advanced Data Services, AI adoption, and managed services pillars.
- Concentrix: Global CX, BPO, and technology services firm. Directly comparable as a large-scale outsourced consumer support and customer experience operator serving technology vendor clients like TeKnowledge's Microsoft engagement.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Tek Experts social profiles
Digital presenceTek Experts financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tek Experts leadership team
Management profileNumber of profiles
Profiles3 records
Tek Experts funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tek Experts M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tek Experts
What does Tek Experts do?
Tek Experts (now operating as TeKnowledge) provides AI-first expert technology services and consulting, delivering an integrated portfolio across data services, cybersecurity, AI adoption, workforce skilling, customer experience, and managed services. The company partners with enterprises, governments, and technology vendors to manage the full AI transformation lifecycle from strategy through execution. It also offers IT outsourcing and operational support, including consumer operations support for technology vendors such as Microsoft.
Is Tek Experts a public or private company?
Tek Experts is a private company. It is classified as corporate owned and is currently operating.
When was Tek Experts founded?
Tek Experts was founded in 2009. It employs 5,001 to 10,000 people.
Where is Tek Experts based?
Tek Experts is headquartered in Sofia, Bulgaria, in the Europe region.
Who are Tek Experts's main competitors?
Broad incumbents on record are Cognizant, HCLTech, TCS (Tata Consultancy Services), Accenture, Wipro, Capgemini and Infosys. Direct peers are Teleperformance, Genpact and Concentrix.
Does Tek Experts have an API?
No public API is recorded for Tek Experts.
What industry is Tek Experts in?
Tek Experts's product category is IT Services and Consulting. Its primary akta.pro industry code is BPAHAEAL, Emerging Tech (IoT, Blockchain, AR/VR, Edge) Consulting. Its NAICS code is 54161 and its SIC code is 8742.