Tek Experts

IT Services and Consultingtek-experts.com

TeKnowledge (formerly Tek Experts) is a global AI-first technology services and consulting firm serving enterprises, governments, and technology vendors with data, cybersecurity, AI adoption, skilling, and managed services across multi-region delivery operations.

Company typePrivate
Founded2009
HeadquartersSofia, Bulgaria
Headcount5,001–10,000
GTM typeB2B
OfferingServices

What Tek Experts does

TeKnowledge (formerly Tek Experts) is a global technology services and consulting firm headquartered in Sofia, Bulgaria, founded in 2009 and operating as a brand under the YNV Group holding company. The company provides an integrated 'AI-First' services portfolio organized around three strategic pillars: Prepare & Protect (data foundations and cybersecurity), Skill & Adopt (organizational AI readiness and skilling), and Serve & Delight (customer experience and managed services). Its six core service lines are Advanced Data Services, Resilient Cybersecurity, Agentic AI Adoption, Future-Ready Skilling, AI-First Customer Experience, and AI-Powered Tech Managed Services, designed to be consumed individually or as a full-lifecycle transformation engagement.

The firm serves three customer segments: enterprises, government and public sector institutions, and technology vendors. Its most prominent disclosed commercial relationship is with Microsoft, including operational responsibility for Microsoft Office 365 consumer support, evidenced by the relocation of those operations from Hanoi, Vietnam to Lagos, Nigeria. TeKnowledge has also assembled a partner ecosystem across Cognigy, Genesys, Kore.ai, and Microsoft to support its CX and AI delivery capabilities. Geographic operations span Bulgaria, Africa, and Southeast Asia, with a reported headcount of 5,001-10,000 employees.

Revenue mechanics are not publicly disclosed. The business model is services-based: multi-year managed services contracts, project-based consulting, and workforce/operations delivery for technology vendors, supplemented by government and enterprise AI transformation engagements. Leadership comprises CEO Steve Heffron, founder Yaniv Natan, and SVP of Sales Shawn Santos. The company does not develop foundational AI models; instead, it integrates and operationalizes third-party AI platforms for clients, positioning itself as the delivery and adoption layer for enterprise AI transformation.

Tek Experts firmographics

Firmographics

Name: Tek Experts
Legal name: TeKnowledge
Website: https://tek-experts.com
Company type: Private
Founded year: 2009
Operating status: Operating
Headcount range: 5,001–10,000 employees
Short description: TeKnowledge (formerly Tek Experts) is a global AI-first technology services and consulting firm serving enterprises, governments, and technology vendors with data, cybersecurity, AI adoption, skilling, and managed services across multi-region delivery operations.
Ownership category
akta.pro rank

Tek Experts industry classification

Industry

Product category: IT Services and Consulting
NAICS: Management Consulting Services (54161), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)
SIC: Services-Management Consulting Services (8742), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)
akta.pro primary industry: Emerging Tech (IoT, Blockchain, AR/VR, Edge) Consulting (BPAHAEAL)

Keywords

IT outsourcing services
AI managed services
Cybersecurity consulting
Workforce training programs
Customer experience solutions

Where Tek Experts is headquartered

Location

Headquarters

HQ city: Sofia
HQ country: Bulgaria
HQ region: Europe

Markets served

Tek Experts business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Tek Experts product offering

Product offering

Core offering

Tek Experts (now operating as TeKnowledge) provides AI-first expert technology services and consulting, delivering an integrated portfolio across data services, cybersecurity, AI adoption, workforce skilling, customer experience, and managed services. The company partners with enterprises, governments, and technology vendors to manage the full AI transformation lifecycle from strategy through execution. It also offers IT outsourcing and operational support, including consumer operations support for technology vendors such as Microsoft.

Product overview

TeKnowledge offers an integrated AI-First Expert Technology Services and Consulting portfolio organized around three strategic pillars: Prepare & Protect (data foundations and cyber resilience), Skill & Adopt (organizational readiness for AI), and Serve & Delight (customer experience and managed services). The company's six core service offerings—Advanced Data Services, Resilient Cybersecurity, Agentic AI Adoption, Future-Ready Skilling, AI-First Customer Experience, and AI-Powered Tech Managed Services—work together as a full lifecycle solution from strategy through execution. TeKnowledge partners with enterprises, governments, and technology vendors to manage the complete AI transformation journey.

Differentiator

Problem solved

Functional benefit

Products and services

Advanced Data Services
Resilient Cybersecurity
Agentic AI Adoption
Future-Ready Skilling
AI-First Customer Experience
AI-Powered Tech Managed Services

Companies that use Tek Experts

Customer profile

Named customers1 record

Segments1 record

Ideal customer profiles3 records

Tek Experts technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Tek Experts partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

MicrosoftcoreStrategic or Co-development PartnerTek Experts has a strategic relationship with Microsoft, as evidenced by the relocation of Microsoft Office 365 consumer operations from Hanoi, Vietnam to Lagos, Nigeria. This indicates a deep operational partnership for managing Microsoft product support and consumer operations.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Tek Experts competitors and assessment

Company assessment

Broad incumbents

Cognizant: IT services and consulting firm with strong digital, AI, and industry-aligned practices. Comparable across enterprise AI adoption, data services, and managed technology operations.
HCLTech: Global IT services and engineering firm with AI, cybersecurity, and managed infrastructure offerings. Comparable on managed services scale, engineering talent pool, and hyperscaler-aligned delivery.
TCS (Tata Consultancy Services): Global IT services, consulting, and digital transformation provider. Overlaps with TeKnowledge on AI-led transformation, cybersecurity, and large-scale managed services delivery.
Accenture: Global IT services and consulting leader with deep AI, cloud, and CX practices. Overlaps with TeKnowledge across AI consulting, managed services, and large enterprise transformation engagements.
Wipro: Global IT services and consulting company with full-service AI, cloud, and CX capabilities. Comparable on managed services scale and enterprise transformation delivery.
Capgemini: Consulting, technology, and digital services firm with strong AI/data engineering and managed services practices. Comparable on European heritage, enterprise AI consulting, and managed services portfolio.
Infosys: Large Indian-heritage IT services firm with AI, data, and managed services offerings. Comparable global delivery model and enterprise/government customer base.

Direct peers

Teleperformance: Major customer experience and digital services provider with global delivery footprint. Comparable on CX outsourcing, AI-enabled support operations, and hyperscaler-aligned service delivery.
Genpact: Professional services and digital operations firm focused on data, AI, and managed services for enterprises. Comparable across TeKnowledge's Advanced Data Services, AI adoption, and managed services pillars.
Concentrix: Global CX, BPO, and technology services firm. Directly comparable as a large-scale outsourced consumer support and customer experience operator serving technology vendor clients like TeKnowledge's Microsoft engagement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Tek Experts financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Tek Experts leadership team

Management profile

Number of profiles

Profiles3 records

Tek Experts funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Tek Experts M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tek Experts

What does Tek Experts do?

Is Tek Experts a public or private company?

Tek Experts is a private company. It is classified as corporate owned and is currently operating.

When was Tek Experts founded?

Tek Experts was founded in 2009. It employs 5,001 to 10,000 people.

Where is Tek Experts based?

Tek Experts is headquartered in Sofia, Bulgaria, in the Europe region.

Who are Tek Experts's main competitors?

Broad incumbents on record are Cognizant, HCLTech, TCS (Tata Consultancy Services), Accenture, Wipro, Capgemini and Infosys. Direct peers are Teleperformance, Genpact and Concentrix.

Does Tek Experts have an API?

No public API is recorded for Tek Experts.

What industry is Tek Experts in?

Tek Experts's product category is IT Services and Consulting. Its primary akta.pro industry code is BPAHAEAL, Emerging Tech (IoT, Blockchain, AR/VR, Edge) Consulting. Its NAICS code is 54161 and its SIC code is 8742.