Dialogic
Dialogic Corporation provides cloud-optimized real-time communications infrastructure software, including media servers, session border controllers, and IMS/VoLTE solutions, serving 48 of the world's top 50 mobile operators and cloud communications providers. Now a subsidiary of Enghouse Systems following its January 2020 acquisition.
- Company typePublic
- Founded1983
- HeadquartersParsippany, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Dialogic does
Dialogic Corporation is a provider of cloud-optimized real-time communications infrastructure software, founded in 1983 and headquartered operationally in Parsippany, New Jersey, with core R&D operations in Petach Tikva, Israel. The company was acquired by Enghouse Systems in January 2020 and now operates as a privately held subsidiary within Enghouse's communications software portfolio. Dialogic serves 48 of the world's top 50 mobile operators, alongside cloud communications providers and large enterprises, supplying the media processing, session control, signaling, and interworking layers that underpin carrier voice, video, and IMS/VoLTE services.
The company's product architecture centers on PowerMedia XMS, a software-only media server supporting audio/video conferencing, WebRTC gateway functionality, and IMS MRF capabilities; BorderNet SBC, including a virtualized SBC variant; I-Gate 4000 media gateways offering toll-quality voice compression with up to 93% bandwidth savings and 99.99995% availability; and ControlSwitch, an IMS/softswitch platform. Adjacent products include PowerVille Visual IVR, PowerVille LB load balancer, Diameter and SS7 signaling controllers, and cloud-hosted services such as Dialogic Cloud Centrex and OnDemand Voicemail. The portfolio is delivered as licensed software, subscription, professional services, and support, with quote-based multi-year enterprise pricing.
Dialogic distributes through a global network of channel partners, resellers, and system integrators, complemented by direct enterprise field sales targeting tier-1 telecom operators. The company maintains dedicated regional leadership (including VP Sales for Asia Pacific) and participates in major industry events such as Mobile World Congress and ITW. Revenue mechanics are anchored in long-cycle enterprise contracts with telecom service providers, with recurring revenue from subscription licenses, support, and maintenance layered on the installed base.
Dialogic firmographics
Firmographics- Name
- Dialogic
- Legal name
- Dialogic Corporation
- Website
- https://dialogic.com
- Company type
- Public
- Founded year
- 1983
- Operating status
- Acquired
- Headcount range
- 501–1,000 employees
- Short description
- Dialogic Corporation provides cloud-optimized real-time communications infrastructure software, including media servers, session border controllers, and IMS/VoLTE solutions, serving 48 of the world's top 50 mobile operators and cloud communications providers. Now a subsidiary of Enghouse Systems following its January 2020 acquisition.
- Ownership category
- akta.pro rank
Dialogic industry classification
Industry- Product category
- Telecom Infrastructure Software
- NAICS
- Telecommunications (517), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Dialogic is headquartered
LocationHeadquarters
- HQ city
- Parsippany
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Dialogic business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Licenses and Subscriptions: Dialogic generates revenue primarily through software licensing, including perpetual licenses and subscription-based models for telecom operators and enterprises deploying real-time communications infrastructure.
- Software Licenses and Subscriptions: Annual and multi-year subscription licenses for ongoing software updates, support, and access to new features.
- Professional Services: Planning, deployment, optimization, and management services to support implementation of Dialogic solutions.
- Support and Maintenance: Technical support, maintenance, and software update services for deployed solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels4 records
Dialogic product offering
Product offeringCore offering
Dialogic develops and sells cloud-optimized real-time communications infrastructure software for telecom operators, service providers, and enterprises. Its portfolio includes media servers, session border controllers, media gateways, signaling and Diameter controllers, load balancers, IMS/VoLTE/VoWiFi solutions, voicemail, IVR, and NFV/cloud enablement — deployed across more than 4,000 customers in over 80 countries.
Product overview
Dialogic provides a comprehensive portfolio of cloud-optimized real-time communications solutions consisting of core infrastructure products, IMS/VoLTE solutions, and value-added applications. The core product suite includes PowerMedia XMS (software media server for audio/video conferencing and WebRTC), BorderNet SBCs (session border controllers with virtualized options), I-Gate 4000 PRO/EDGE Media Gateways (bandwidth-optimized voice gateways), and ControlSwitch System (IMS/softswitch). IMS and NFV solutions encompass VoLTE/VoWi-Fi enablement, Diameter/SS7 signaling, and network functions virtualization. Value-added applications include PowerVille Visual IVR, load balancing, cloud-based Centrex, and digital IVR services. The portfolio serves mobile operators, service providers, enterprises, and application developers with solutions for voice/video processing, network signaling, and cloud-based communications.
Differentiator
Problem solved
Functional benefit
Brands
- PowerMedia: Media server software product line including PowerMedia XMS for real-time audio and video communications solutions
- BorderNet
- I-Gate
- ControlSwitch
- PowerVille
- Network Fuel
Products and services
- PowerMedia XMS A software media server that performs real-time media processing (audio, video, transcoding, conferencing) for VoLTE, VoWiFi, UC, and contact-center workloads in service provider and enterprise networks.
- BorderNet SBC A session border controller that secures and manages SIP-based real-time communications at the network edge for service providers and large enterprises.
- I-Gate 4000 Media Gateways High-density media gateways that interconnect TDM and IP networks, enabling legacy-to-IP voice migration for telecom operators.
- ControlSwitch System A carrier-grade switching and signaling platform for call control, signaling routing, and network edge functions in fixed and mobile networks.
- PowerVille LB A load balancer purpose-built for real-time communications workloads, distributing SIP and media traffic across media server farms for telecom operators and large enterprises.
- PowerVille Visual IVR A visual interactive voice response (IVR) platform that delivers graphical, mobile-first self-service experiences as an alternative or complement to voice-only IVR.
- Diameter Signaling Controller A Diameter signaling controller for mobile operators that scales, routes, and secures Diameter signaling traffic across LTE and IMS networks.
- Signaling Gateways / STP / Message Router SS7/C7 signaling gateways, signal transfer points (STP), and signaling message routers that interconnect legacy and IP signaling domains for service providers.
- IMS Media Resource Function (MRF) An IMS-compliant media resource function that provides carrier-grade media processing for VoLTE, VoWiFi, video calling, and other IMS multimedia services.
- Media Resource Broker (MRB) An orchestration layer that brokers and assigns IMS media processing across distributed media server farms for operators running IMS/Voice over LTE networks.
- Dialogic Cloud Centrex A cloud-based Centrex solution that lets service providers offer hosted PBX, business telephony, and unified communications to small and mid-sized business customers.
- Dialogic Digital IVR A digital interactive voice response platform that delivers web, mobile, and voice self-service for service providers, contact centers, and enterprise customers.
- Dialogic OnDemand Voicemail A cloud-delivered voicemail and voice-messaging service for carriers and service providers offering hosted subscriber voicemail.
Quantifiable outcome
- 48 of the top 50 mobile operators worldwide rely on Dialogic solutions
- +1 more outcomes
Companies that use Dialogic
Customer profileNamed customers16 records
Segments4 records
Ideal customer profiles3 records
Dialogic technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature6 records
Dialogic partnerships and signals
Strategic signalScale indicators5 records
Recent moves7 records
Expansion highlights5 records
Dialogic competitors and assessment
Company assessmentDirect peers
- Ribbon Communications: Formed via the merger of Sonus Networks and GENBAND, Ribbon is the closest direct competitor to Dialogic, offering SBCs (SWe Lite), media gateways, and IMS/softswitch solutions to the same tier-1 operator customer base. Like Dialogic, it carries legacy TDM products alongside virtualized SBCs.
- Mavenir: Cloud-native telecom software vendor competing head-to-head with Dialogic in vIMS, vSBC, and virtualized media servers for tier-1 operators. Mavenir is the leading disruptive challenger winning greenfield 5G core and IMS deals.
- AudioCodes: Direct competitor in session border controllers, media gateways, and IP voice products for service providers and enterprises. AudioCodes overlaps strongly with Dialogic's BorderNet SBC and I-Gate product lines, particularly in SIP trunking and UC interconnects.
- GENBAND (now part of Ribbon): Pre-merger GENBAND was a direct Dialogic competitor in media servers, SBCs, and IMS softswitches. Now unified under Ribbon, the combined entity represents Dialogic's strongest like-for-like competitor in the legacy-to-virtual transition.
Broad incumbents
- Cisco (Acme Packet): Cisco's Acme Packet SBC line is the dominant SBC in tier-1 carrier networks and competes directly with BorderNet. As a broader networking incumbent, Cisco also bundles SBC, IMS, and media processing within a much larger portfolio.
- Oracle (Acme Packet session border controllers): Oracle acquired Acme Packet's SBC business and competes with Dialogic in service provider SBC and session management. Oracle positions SBCs within its broader communications and cloud portfolio for carrier customers.
- Ericsson: Tier-1 vendor supplying IMS core, virtualized network functions, and media processing to mobile operators globally. Ericsson's NFV portfolio overlaps with Dialogic's PowerMedia XMS and ControlSwitch in the operator core.
- Nokia: Through its Cloud and Network Services division, Nokia offers vIMS, vSBC, and media server software to operators — overlapping with Dialogic's NFV-enabled portfolio as operators virtualize their network cores.
- Metaswitch (Microsoft): Acquired by Microsoft, Metaswitch provides virtualized IMS, SBC, and VoIP application software to operators and directly competes with Dialogic's IMS and softswitch solutions in carrier core modernization projects.
Emerging players
- Sansay: Specialist vendor of session border controllers and VoIP infrastructure primarily for wholesale carriers and SIP trunking providers. Sansay overlaps with Dialogic's BorderNet SBC in the carrier interconnect segment, particularly for IPX and international voice.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Dialogic social profiles
Digital presenceDialogic compliance and trust
Trust signalCompliance2 records
Dialogic financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dialogic leadership team
Management profileNumber of profiles
Profiles9 records
Dialogic subsidiaries and ownership
Company hierarchySubsidiaries1 record
Dialogic funding detail
Funding detailFunding overview
Funding rounds2 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dialogic M&A and investment
M&A and investmentM&A3 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dialogic
What does Dialogic do?
Dialogic develops and sells cloud-optimized real-time communications infrastructure software for telecom operators, service providers, and enterprises. Its portfolio includes media servers, session border controllers, media gateways, signaling and Diameter controllers, load balancers, IMS/VoLTE/VoWiFi solutions, voicemail, IVR, and NFV/cloud enablement — deployed across more than 4,000 customers in over 80 countries.
Is Dialogic a public or private company?
Dialogic is a public company. It is classified as corporate owned and is currently acquired.
When was Dialogic founded?
Dialogic was founded in 1983. It employs 501 to 1,000 people.
Where is Dialogic based?
Dialogic is headquartered in Parsippany, United States, in the North America region.
How does Dialogic make money?
Four revenue lines are on record. Software Licenses and Subscriptions are the primary driver. The others are software Licenses and Subscriptions, professional Services and support and Maintenance.
Who are Dialogic's main competitors?
Direct peers on record are Ribbon Communications, Mavenir, AudioCodes and GENBAND (now part of Ribbon). Broad incumbents are Cisco (Acme Packet), Oracle (Acme Packet session border controllers), Ericsson, Nokia and Metaswitch (Microsoft). Sansay is listed as an emerging player.
Does Dialogic have an API?
No public API is recorded for Dialogic.
What industry is Dialogic in?
Dialogic's product category is Telecom Infrastructure Software. Its primary akta.pro industry code is HDAIAIAE, Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs), with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 517 and its SIC code is 7372.