What AudioCodes does

AudioCodes Ltd. (NASDAQ: AUDC), founded in 1993 and headquartered in Lod, Israel, designs, manufactures, and sells advanced Voice over IP and converged networking products and applications for enterprises and service providers globally. Its core product portfolio centers on the Mediant family of Session Border Controllers (appliance, virtual, and cloud-native editions, supporting up to 100,000 sessions on the flagship Mediant 9000), complemented by 400HD and C-series IP phones, MediaPack analog gateways, and management tools including One Voice Operations Center (OVOC) and Device Manager. These products provide SIP interoperability, transcoding, security, and PSTN connectivity certified across Microsoft Teams Direct Routing and Operator Connect, Zoom Phone, Webex Calling, and major CCaaS platforms (Genesys, Five9, Talkdesk, RingCentral, Dynamics 365).

The company has progressively layered an AI and cloud platform on top of its connectivity franchise. This includes the Voca CIC AI-first Microsoft Teams contact center, Meeting Insights (with an on-premises variant for regulated environments), Live Hub (a self-service voice AI orchestration portal with AI Agents for LLM-powered voice bots), the Live Platform multi-tenant SaaS for service providers (Operator Connect Accelerator, Zoom Provider Exchange, Webex Cloud Connect), VoiceAI Connect for third-party AI integration, and AppFirst Telephony for cryptographically validated caller identity. Conversational AI capabilities derive from the 2021 Callverso acquisition, which brought proprietary NLU technology and a deployed base handling over 14 million calls annually.

AudioCodes generates revenue through three streams: one-time hardware and software license sales (SBCs, IP phones, MediaPack gateways), recurring SaaS subscriptions (Live Platform, Live Hub, Voca CIC), and professional/managed services including AudioCodes Academy training and migration services. Distribution combines direct enterprise field sales with an extensive channel partner network (resellers, distributors, SIs such as Nasstar, binder Systemhaus, TOPAS, Konekt), service provider partners (Tata Tele Business Services, Konekt), and listings on the Microsoft Azure, AWS, and Google Cloud marketplaces. FY2025 revenue was $245.6 million (+1.4% YoY), with Annual Recurring Revenue of $79 million (+22% YoY) growing toward an $80 million exit rate in Q1 2026. Customers span telecommunications (Tata Tele), higher education (University of Glasgow, UCF, Nassau BOCES), manufacturing (Bizerba, Berry Global), insurance (HUK-COBURG), healthcare (Clalit), and emergency services (Falck) across North America, Europe, India, and Israel.

Name

AudioCodes

Legal name

AudioCodes Ltd.

Website

https://audiocodes.com

Company type

Public

Founded year

1993

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

AudioCodes (NASDAQ: AUDC), founded 1993 in Israel, provides enterprise voice and VoiceAI solutions including Session Border Controllers, IP phones, and cloud platforms that enable Microsoft Teams, Zoom, and Webex voice deployments for enterprises and service providers worldwide.

Ownership category

akta.pro rank

Product category

Enterprise Voice Communications and Voice AI

NAICS

Telephone Apparatus Manufacturing (334210), Telephone Apparatus Manufacturing (33421), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576), Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Voice Assistants & Voice UI (VUI) (HDAAAFAD)

Keywords

• Session border controllers
• Enterprise voice communications
• Voice AI solutions
• Unified communications infrastructure
• Contact center platforms

Headquarters

HQ city

Lod

HQ country

Israel

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Supply Chain, Marketing or Sales, Operations

Revenue model

1. Product Sales: Sale of hardware products including Session Border Controllers (SBCs), IP phones, media gateways, and meeting room devices. Hardware appliances and software licenses for enterprise voice infrastructure.
2. Software/SaaS Subscriptions: Live Platform and Live Hub SaaS solutions providing voice connectivity and managed AI services. Voca CIC contact center platform. Annual recurring revenue from cloud-based services.
3. Professional and Managed Services: Implementation services, technical training through AudioCodes Academy, maintenance and support, and managed solutions for ongoing operational support.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

AudioCodes designs, develops and sells enterprise voice and VoiceAI solutions, including Session Border Controllers (Mediant family of cloud-native, virtual, and appliance SBCs), IP phones and MediaPack analog gateways, the Microsoft Teams-native Voca CIC contact center, Live Hub and Live Platform for voice AI orchestration and cloud voice connectivity, and Meeting Insights meeting intelligence. The portfolio targets enterprises migrating to Microsoft Teams, Zoom Phone, and Webex Calling, as well as service providers offering multi-UCaaS services.

Product overview

AudioCodes is an enterprise voice and VoiceAI solutions provider offering a platform-plus-modules architecture. The core product portfolio centers on Session Border Controllers (Mediant family: CE, VE, 9000, and appliance variants) for secure VoIP connectivity, complemented by IP phones (400HD and C-series), MediaPack analog gateways, and management tools (OVOC, Device Manager). The AI-powered layer includes Voca CIC (Teams-based contact center), Meeting Insights (meeting intelligence with on-prem variant), Interaction Insights (compliance recording), and Live Hub/Live Platform (voice AI orchestration and cloud voice connectivity). VoiceAI Connect enables third-party AI integration. The portfolio supports Microsoft Teams, Zoom Phone, Webex Calling, and major CCaaS platforms (Genesys, Five9, Talkdesk) with certifications for Direct Routing, Operator Connect, and provider exchange programs.

Differentiator

Problem solved

Functional benefit

Brands

• Voca CIC: Award-winning Microsoft Teams, AI-first contact center built in Azure. Delivers omnichannel CX for service desks and departments.
• Meeting Insights
• Live Platform
• Live Hub
• VoiceAI Connect
• Mediant
• AppFirst Telephony

Products and services

• Mediant SBC Family (Session Border Controllers) Session Border Controllers deployed as cloud-native, virtualized, or appliance solutions to provide secure SIP connectivity, media transcoding, and interoperability between enterprise voice networks and UCaaS/CCaaS providers. Certified for Microsoft Teams Direct Routing, Operator Connect, Webex Calling, Zoom Phone, Genesys, Five9, Talkdesk, and RingCentral. Targets large enterprises and service providers.
• Voca CIC (Conversational Interaction Center) Award-winning AI-first contact center built in Azure and tightly integrated with Microsoft Teams. Delivers omnichannel customer experience, conversational AI voice agents, IVR modernization, and customer self-service for enterprise service desks, departments, and contact centers.
• AudioCodes Live Hub Self-service Voice CPaaS portal for orchestrating enterprise voice communications and services. Connects AI voice bots (built on Live Hub or third-party CAIPs such as Dialogflow, Rasa, Amazon Lex, Microsoft Copilot Studio) to voice channels including PSTN, SIP, WebRTC, Microsoft Teams, and WhatsApp. Supports OpenAI, Deepgram, ElevenLabs, and Amazon Nova Sonic integrations.
• AudioCodes Live Platform End-to-end multi-tenant SaaS platform for service providers to deliver Microsoft Teams, Zoom Phone, and Webex Calling voice services. Includes Operator Connect Accelerator, Direct Routing, Zoom Phone Provider Exchange, and Cisco Webex Cloud Connect enablement. Provides managed AI services for SMB and enterprise customers.
• Meeting Insights AI-powered meeting intelligence platform for Microsoft Teams that captures, transcribes, summarizes, and organizes meetings to turn content into a strategic enterprise knowledge asset. Targeted at enterprises using Microsoft Teams.
• Interaction Insights (Enterprise Compliance Call Recording) Secure cloud-delivered enterprise-grade call recording solution for Microsoft Teams. Supports Bring Your Own Storage for compliance recording and retention.
• AudioCodes IP Phones (400HD and C-series) Native Microsoft Teams and certified Webex Calling/Zoom Phone desk phones including executive (C450HD, C455HD, C456HD), high-end (445HD), and mid-range (425HD) models with HD voice, color touchscreens, expansion modules, and enterprise security features such as TAA compliance and hardware microphone cutoff.
• MediaPack Analog Gateways Analog gateways (MP-1xx, MP-2xx, MP-5xx, and MP-1288) that connect legacy desk phones, fax machines, and alarm systems to IP-based voice networks and UCaaS platforms such as Microsoft Teams and Webex Calling.
• One Voice Operations Center (OVOC) Voice network management platform that unifies device monitoring, real-time traffic analytics, quality of experience oversight, and remote device control across all AudioCodes devices.
• AppFirst Telephony Enterprise telephony solution that replaces vulnerable Caller ID with cryptographically validated app identity, device-bound tokens, and encrypted WebRTC channels to eliminate caller ID spoofing and voice fraud risks in contact centers.
• VoiceAI Connect Integration platform that connects any cognitive voice service or bot framework with any voice or telephony channel to create intelligent voice journeys across channels.

Quantifiable outcome

• Reduced maintenance and network costs while increasing service availability
• +5 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability10 records

Feature8 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• AtentocoreImplementation/ SI/ Consulting Partner · 15 December 2025Large-scale Voca CIC Voice Agent and IVR modernization project for a major US healthcare organization, completed within a record timeframe of a few weeks. AudioCodes collaborated with Atento and Go2Uno.
• CallversocoreStrategic or Co-development Partner · 10 November 2021Acquired Israeli provider of conversational AI solutions and NLU technology for contact centers. Callverso's AI technology deployed at major healthcare and utility providers in Israel, handling over 14 million calls in 2020.
• Tata Tele Business ServicescoreStrategic or Co-development PartnerStrategic partnership where Tata Tele Business Services leverages AudioCodes Live Platform to deliver Microsoft Teams voice calling services to Indian enterprises under its Smartflo UCaaS product line. Enables native voice calling within Teams using Direct Routing and Operator Connect while adhering to Indian telecom regulations.
• Amazon Web Services (AWS)coreTechnology or IntegrationAmazon Nova Sonic speech-to-speech AI model integration with AudioCodes Live Hub for low-latency, natural voice AI conversations. AWS infrastructure provides compliance and data residency through geo-specific deployments.
• binder Systemhaus GmbHminorImplementation/ SI/ Consulting PartnerImplementation partner for Bizerba's global unified communications consolidation project, deploying AudioCodes Mediant VE SBCs in Microsoft Azure.
• TOPAS electronic AGminorImplementation/ SI/ Consulting PartnerImplementation partner for Bizerba's global unified communications consolidation project.
• NasstarminorImplementation/ SI/ Consulting PartnerImplementation partner for University of Glasgow's Microsoft Teams Phone and Cisco Webex Contact Center migration, working with AudioCodes solutions.
• KonektminorChannel Partner/ Reseller/ DistributorEuropean distributor and service provider partner offering AudioCodes voice solutions. Konekt serves over 400 customers across Europe and maintains partnerships with Zoom, Microsoft, Oracle, and AudioCodes.
• MicrosoftcoreTechnology or IntegrationCertified Microsoft Operator Connect partner and long-standing collaboration spanning Lync, Skype for Business, Teams, and MDEP era. AudioCodes Live Platform serves as Operator Connect Accelerator enabling service providers to onboard customers to Microsoft Teams voice.
• ZoomcoreTechnology or IntegrationCertified partner for Zoom Phone Provider Exchange, enabling service providers to rapidly onboard customers to Zoom Phone BYOC. AudioCodes Live Platform certified for Zoom cloud peering and Provider Exchange.
• Cisco WebexcoreTechnology or IntegrationCertified for Webex Calling voice services including Cloud Connect Enablement Provider and Certified Calling Partner for Cloud Connect. Multiple certifications enabling Webex Calling deployments across USA, Canada, EMEA, and Latin America.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ribbon Communications: Closest direct competitor to AudioCodes in Session Border Controllers (SBCs) and enterprise voice infrastructure, offering the Edge 8000/9000 series and Ribbon Application Management Platform. Comparable customer base across service providers and large enterprises, with similar Direct Routing and SIP interoperability positioning.
• Sangoma Technologies: Sangoma offers SBCs, IP phones (Sangoma and Digium brands), and UCaaS/CCaaS services that directly overlap with AudioCodes' SBC and IP phone portfolio. Both companies target SMB and mid-market migrations to cloud UC, competing for similar Microsoft Teams Direct Routing and UCaaS integration deals.
• Yealink: Yealink is a leading competitor in certified IP phones and meeting room devices for Microsoft Teams, Zoom, and Webex Calling, directly competing with AudioCodes' 400HD and C-series desk phone lines. Both vendors pursue similar certification roadmaps and channel-led distribution in the enterprise UC market.

Broad incumbents

• Cisco: Cisco competes directly via its native Webex Calling SBC and Cloud Connect, while also being a key AudioCodes partner for IP phones and SBC certifications. Owns the broader UCaaS stack that AudioCodes integrates with, creating both partnership and competitive overlap.
• Microsoft (Teams Phone): Microsoft Teams Phone and Operator Connect are the largest addressable market for AudioCodes' SBC and Live Platform business. While AudioCodes is a certified partner, Microsoft's native communication offerings (Azure Communication Services) compete directly with AudioCodes' value proposition in some segments.
• Oracle (Acme Packet SBC): Oracle's Acme Packet SBC line competes in the same high-end enterprise and service provider SBC market as AudioCodes Mediant 9000. Oracle also offers a broader communications portfolio (Enterprise Session Border Controller, Oracle Communications) targeting the same large enterprise and telecom operator segments.
• 8x8: 8x8 provides integrated UCaaS and CCaaS with native voice connectivity, overlapping with AudioCodes' Voca CIC and Live Platform. Targets similar mid-market and enterprise customers seeking cloud voice and contact center consolidation, though 8x8 owns the full stack vs. AudioCodes' infrastructure-layer approach.
• Genesys: Genesys is both a key AudioCodes integration partner (certified for BYOC) and a broader CCaaS competitor in the contact center space where AudioCodes positions Voca CIC. Represents the strategic tension of partnering with and competing against AudioCodes in the AI-first contact center market.
• Poly (HP Poly): HP Poly offers certified headsets, IP phones, and meeting room solutions across Microsoft Teams, Zoom, and Webex, directly overlapping with AudioCodes' IP phone and meeting room device lines. Backed by HP's broader hardware distribution, Poly is a frequent competitor in enterprise UC endpoint deals.

Others

• Five9: Five9 is a CCaaS incumbent that integrates with AudioCodes SBCs for BYOC voice connectivity. As Five9 expands AI agent capabilities, it represents an emerging competitive threat to Voca CIC and Live Hub in the AI-powered contact center market while remaining a partner for legacy SBC deployments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/audiocodes
• LinkedInlinkedin.com/company/audiocodes
• Facebookfacebook.com/audiocodes

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AudioCodes