Dialogic

What Dialogic does

Dialogic Corporation is a provider of cloud-optimized real-time communications infrastructure software, founded in 1983 and headquartered operationally in Parsippany, New Jersey, with core R&D operations in Petach Tikva, Israel. The company was acquired by Enghouse Systems in January 2020 and now operates as a privately held subsidiary within Enghouse's communications software portfolio. Dialogic serves 48 of the world's top 50 mobile operators, alongside cloud communications providers and large enterprises, supplying the media processing, session control, signaling, and interworking layers that underpin carrier voice, video, and IMS/VoLTE services.

The company's product architecture centers on PowerMedia XMS, a software-only media server supporting audio/video conferencing, WebRTC gateway functionality, and IMS MRF capabilities; BorderNet SBC, including a virtualized SBC variant; I-Gate 4000 media gateways offering toll-quality voice compression with up to 93% bandwidth savings and 99.99995% availability; and ControlSwitch, an IMS/softswitch platform. Adjacent products include PowerVille Visual IVR, PowerVille LB load balancer, Diameter and SS7 signaling controllers, and cloud-hosted services such as Dialogic Cloud Centrex and OnDemand Voicemail. The portfolio is delivered as licensed software, subscription, professional services, and support, with quote-based multi-year enterprise pricing.

Dialogic distributes through a global network of channel partners, resellers, and system integrators, complemented by direct enterprise field sales targeting tier-1 telecom operators. The company maintains dedicated regional leadership (including VP Sales for Asia Pacific) and participates in major industry events such as Mobile World Congress and ITW. Revenue mechanics are anchored in long-cycle enterprise contracts with telecom service providers, with recurring revenue from subscription licenses, support, and maintenance layered on the installed base.

Name

Dialogic

Legal name

Dialogic Corporation

Website

https://dialogic.com

Company type

Public

Founded year

1983

Operating status

Acquired

Headcount range

501–1,000 employees

Short description

Dialogic Corporation provides cloud-optimized real-time communications infrastructure software, including media servers, session border controllers, and IMS/VoLTE solutions, serving 48 of the world's top 50 mobile operators and cloud communications providers. Now a subsidiary of Enghouse Systems following its January 2020 acquisition.

Ownership category

akta.pro rank

Product category

Telecom Infrastructure Software

NAICS

Telecommunications (517), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE)

akta.pro secondary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Real-time communications software
• Session border controllers
• Media server platforms
• VoLTE infrastructure solutions
• Telecom signaling software

Headquarters

HQ city

Parsippany

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses and Subscriptions: Dialogic generates revenue primarily through software licensing, including perpetual licenses and subscription-based models for telecom operators and enterprises deploying real-time communications infrastructure.
2. Software Licenses and Subscriptions: Annual and multi-year subscription licenses for ongoing software updates, support, and access to new features.
3. Professional Services: Planning, deployment, optimization, and management services to support implementation of Dialogic solutions.
4. Support and Maintenance: Technical support, maintenance, and software update services for deployed solutions.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

Dialogic develops and sells cloud-optimized real-time communications infrastructure software for telecom operators, service providers, and enterprises. Its portfolio includes media servers, session border controllers, media gateways, signaling and Diameter controllers, load balancers, IMS/VoLTE/VoWiFi solutions, voicemail, IVR, and NFV/cloud enablement — deployed across more than 4,000 customers in over 80 countries.

Product overview

Dialogic provides a comprehensive portfolio of cloud-optimized real-time communications solutions consisting of core infrastructure products, IMS/VoLTE solutions, and value-added applications. The core product suite includes PowerMedia XMS (software media server for audio/video conferencing and WebRTC), BorderNet SBCs (session border controllers with virtualized options), I-Gate 4000 PRO/EDGE Media Gateways (bandwidth-optimized voice gateways), and ControlSwitch System (IMS/softswitch). IMS and NFV solutions encompass VoLTE/VoWi-Fi enablement, Diameter/SS7 signaling, and network functions virtualization. Value-added applications include PowerVille Visual IVR, load balancing, cloud-based Centrex, and digital IVR services. The portfolio serves mobile operators, service providers, enterprises, and application developers with solutions for voice/video processing, network signaling, and cloud-based communications.

Differentiator

Problem solved

Functional benefit

Brands

• PowerMedia: Media server software product line including PowerMedia XMS for real-time audio and video communications solutions
• BorderNet
• I-Gate
• ControlSwitch
• PowerVille
• Network Fuel

Products and services

• PowerMedia XMS A software media server that performs real-time media processing (audio, video, transcoding, conferencing) for VoLTE, VoWiFi, UC, and contact-center workloads in service provider and enterprise networks.
• BorderNet SBC A session border controller that secures and manages SIP-based real-time communications at the network edge for service providers and large enterprises.
• I-Gate 4000 Media Gateways High-density media gateways that interconnect TDM and IP networks, enabling legacy-to-IP voice migration for telecom operators.
• ControlSwitch System A carrier-grade switching and signaling platform for call control, signaling routing, and network edge functions in fixed and mobile networks.
• PowerVille LB A load balancer purpose-built for real-time communications workloads, distributing SIP and media traffic across media server farms for telecom operators and large enterprises.
• PowerVille Visual IVR A visual interactive voice response (IVR) platform that delivers graphical, mobile-first self-service experiences as an alternative or complement to voice-only IVR.
• Diameter Signaling Controller A Diameter signaling controller for mobile operators that scales, routes, and secures Diameter signaling traffic across LTE and IMS networks.
• Signaling Gateways / STP / Message Router SS7/C7 signaling gateways, signal transfer points (STP), and signaling message routers that interconnect legacy and IP signaling domains for service providers.
• IMS Media Resource Function (MRF) An IMS-compliant media resource function that provides carrier-grade media processing for VoLTE, VoWiFi, video calling, and other IMS multimedia services.
• Media Resource Broker (MRB) An orchestration layer that brokers and assigns IMS media processing across distributed media server farms for operators running IMS/Voice over LTE networks.
• Dialogic Cloud Centrex A cloud-based Centrex solution that lets service providers offer hosted PBX, business telephony, and unified communications to small and mid-sized business customers.
• Dialogic Digital IVR A digital interactive voice response platform that delivers web, mobile, and voice self-service for service providers, contact centers, and enterprise customers.
• Dialogic OnDemand Voicemail A cloud-delivered voicemail and voice-messaging service for carriers and service providers offering hosted subscriber voicemail.

Quantifiable outcome

• 48 of the top 50 mobile operators worldwide rely on Dialogic solutions
• +1 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature6 records

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Ribbon Communications: Formed via the merger of Sonus Networks and GENBAND, Ribbon is the closest direct competitor to Dialogic, offering SBCs (SWe Lite), media gateways, and IMS/softswitch solutions to the same tier-1 operator customer base. Like Dialogic, it carries legacy TDM products alongside virtualized SBCs.
• Mavenir: Cloud-native telecom software vendor competing head-to-head with Dialogic in vIMS, vSBC, and virtualized media servers for tier-1 operators. Mavenir is the leading disruptive challenger winning greenfield 5G core and IMS deals.
• AudioCodes: Direct competitor in session border controllers, media gateways, and IP voice products for service providers and enterprises. AudioCodes overlaps strongly with Dialogic's BorderNet SBC and I-Gate product lines, particularly in SIP trunking and UC interconnects.
• GENBAND (now part of Ribbon): Pre-merger GENBAND was a direct Dialogic competitor in media servers, SBCs, and IMS softswitches. Now unified under Ribbon, the combined entity represents Dialogic's strongest like-for-like competitor in the legacy-to-virtual transition.

Broad incumbents

• Cisco (Acme Packet): Cisco's Acme Packet SBC line is the dominant SBC in tier-1 carrier networks and competes directly with BorderNet. As a broader networking incumbent, Cisco also bundles SBC, IMS, and media processing within a much larger portfolio.
• Oracle (Acme Packet session border controllers): Oracle acquired Acme Packet's SBC business and competes with Dialogic in service provider SBC and session management. Oracle positions SBCs within its broader communications and cloud portfolio for carrier customers.
• Ericsson: Tier-1 vendor supplying IMS core, virtualized network functions, and media processing to mobile operators globally. Ericsson's NFV portfolio overlaps with Dialogic's PowerMedia XMS and ControlSwitch in the operator core.
• Nokia: Through its Cloud and Network Services division, Nokia offers vIMS, vSBC, and media server software to operators — overlapping with Dialogic's NFV-enabled portfolio as operators virtualize their network cores.
• Metaswitch (Microsoft): Acquired by Microsoft, Metaswitch provides virtualized IMS, SBC, and VoIP application software to operators and directly competes with Dialogic's IMS and softswitch solutions in carrier core modernization projects.

Emerging players

• Sansay: Specialist vendor of session border controllers and VoIP infrastructure primarily for wholesale carriers and SIP trunking providers. Sansay overlaps with Dialogic's BorderNet SBC in the carrier interconnect segment, particularly for IPX and international voice.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/dialogic
• YouTubeyoutube.com/user/dialogiccorp
• Facebookfacebook.com/Dialogicinc
• LinkedInlinkedin.com/company/dialogic

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dialogic