GuestTek
GuestTek provides proprietary broadband, in-room media, and VoIP technology for the global hospitality industry through its integrated OneView platform, serving 3,900+ hotels and 800,000+ rooms across 85+ countries via direct enterprise sales and 24/7 multilingual support.
- Company typePrivate
- Founded1997
- HeadquartersCalgary, Canada
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What GuestTek does
GuestTek is a privately held Canadian hospitality-technology company founded in 1997 (firmographic records show 1996) and headquartered in the Calgary/Okotoks area of Alberta. It designs, configures, installs and supports end-to-end broadband and interactive technology solutions for hotels, with technology installed across 800,000+ rooms in 3,900+ hotels spanning 85-86 countries through 15 worldwide offices. Its operations are organized across regional sales and support hubs in the Americas, EMEA and APAC, with wholly owned subsidiaries in Poland and India.
The company's core asset is the proprietary OneView platform, an in-house, highly customizable integrated suite that bundles High Speed Internet Access (OneView Internet / OVI Cloud), in-room media and entertainment (OneView Media, Free-to-Guest, OVM, GuestFlix cloud VOD, myMedia casting), and cloud-based IP telephony (OneView Voice). These modules are sold individually or bundled as 'Triple Play' for single-vendor accountability. Distribution is exclusively direct enterprise sales to hotel brands, ownership groups and management companies, augmented by content and technology partnerships with DIRECTV (exclusive in-room), Hollywood studios, and hardware vendors. The company holds ISO 9001, ISO/IEC 27001 and ISO 14001 certifications, maintains virtual patent markings, and operates a 24/7/365 multilingual (20+ languages) support organization that was brought 100% in-house for tier-one support in 2021.
Revenue is generated primarily through multi-year subscription and recurring service contracts, supplemented by transaction-based monetization for cloud VOD (GuestFlix, no upfront capex) and a la carte conferencing services (RendezView). Pricing is quote-based for enterprise deployments, with the only disclosed rate being a $10/month modular base for OneView Voice. The most recent capital event was a USD $25.0 million senior secured credit facility with Bank of Montreal in November 2022 to fund long-term operations and corporate growth; the company has no disclosed institutional equity investors. Founder Arnon Levy serves as Chairman; his daughter Kate Levy has been CEO since August 2019.
GuestTek firmographics
Firmographics- Name
- GuestTek
- Legal name
- GuestTek Interactive Entertainment Ltd.
- Website
- https://guesttek.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- GuestTek provides proprietary broadband, in-room media, and VoIP technology for the global hospitality industry through its integrated OneView platform, serving 3,900+ hotels and 800,000+ rooms across 85+ countries via direct enterprise sales and 24/7 multilingual support.
- Ownership category
- akta.pro rank
GuestTek industry classification
Industry- Product category
- Hospitality Technology Solutions
- NAICS
- Telecommunications Resellers (517121)
- SIC
- Services-Computer Integrated Systems Design (7373), Computer Communications Equipment (3576), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Carrier & Public Venue Wi‑Fi (Hotspot/Passpoint/NGH) (HDAFACAI)
- akta.pro secondary industries
- Wi‑Fi Controllers & WLAN Gateways (On‑prem/Virtual) (HDAFACAC), Neutral Host & In‑Building Connectivity (DAS/Small Cells) (HDAIAGAC), Small Business/SoHo Routers & Gateways (HDAFAIAH)
Keywords
Where GuestTek is headquartered
LocationHeadquarters
- HQ city
- Calgary
- HQ country
- Canada
- HQ region
- North America
Offices19 records
Markets served
GuestTek business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Technology Solutions (Internet, Media, Voice): Bundled technology solutions encompassing High Speed Internet, Media and Voice solutions sold as integrated platform or individual products to hotel properties.
- OneView Voice Subscription: Monthly subscription model for IP voice solution with modular pricing starting at $10/month, scalable based on property size and feature requirements.
- GuestFlix Video on Demand: Cloud-based VOD service generating revenue for hoteliers with no upfront capital expenditure for servers or set-top boxes. New business model enables ROI generation from VOD.
- RendezView Conferencing Services: A la carte conferencing services including bandwidth dedication, custom networks, and branded portal experiences for conference groups.
- Senior Living Technology Solutions: Managed Wi-Fi, media/TV solutions, and voice systems for senior living properties offered as bundled services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | OneView Voice - $10/Month base modular platform |
| Transaction based/ take rate | Pay-as-you-go | GuestFlix VOD - No upfront capital expenditure |
| Hybrid | Multi-year contract | Triple Play bundled solution - Custom pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
GuestTek product offering
Product offeringCore offering
GuestTek designs, configures, installs, and supports customized end-to-end hospitality technology solutions through its proprietary OneView Platform. Its core offerings bundle High Speed Internet Access (HSIA/WiFi), IPTV and Free-to-Guest media entertainment, and VoIP telephony, sold individually or as an integrated Triple Play bundle to hotel properties globally, with additional solutions for senior living and conference services.
Product overview
GuestTek offers the OneView platform—a unified, integrated hospitality technology solution combining broadband internet, media entertainment, and voice services. The core OneView product family includes OneView Internet (high-speed WiFi connectivity), OneView Media (in-room entertainment with Free-to-Guest TV, OVM with OTT app support, and DIRECTV integration), and OneView Voice (cloud-based IP telephony). These are available as individual products or bundled as Triple Play. Additional offerings include GuestFlix (cloud VOD), RendezView Conferencing (meeting services), OneView Connection Centre (business centres), Security features, and Senior Living Solutions. The OneView Internet Cloud variant provides cloud-managed WiFi. All products are built in-house, proprietary, and designed for the hospitality industry.
Differentiator
Problem solved
Functional benefit
Brands
- OneView Platform: Integrated platform bundling broadband internet, media, voice, and reporting solutions for hospitality properties.
- GuestFlix
- OneView Connection Centre
- RendezView Conferencing
Products and services
- OneView Internet Cloud (OVI Cloud) Cloud-based centralized WiFi management platform providing secure, high-performance connectivity for hotels and senior living facilities, with auto-scaling functionality, multiple authentication methods, GDPR compliance, and built-in integrations with leading network providers.
- OneView Internet (OVI) High Speed Internet Access (HSIA) solution providing fast, reliable WiFi connectivity for hotel properties, engineered to handle high volumes of simultaneous guest connections across all areas of the property.
- OneView Media In-room entertainment platform delivering free-to-guest TV programming, interactive program guides, OTT app support (Netflix, HBO Max, PrimeVideo, YouTube, Crackle), branded welcome screens, and premium content experiences through IPTV or coax infrastructure for hotel properties.
- OneView Voice (OVV) Cloud-based IP telephony solution replacing traditional PBX systems, with over 200 features including VoIP, integrated call accounting, PMS integration, SIP trunking, voicemail, and auto attendant; modular subscription pricing starting at $10/month base platform.
- Triple Play Integrated bundle combining OneView Internet, OneView Media, and OneView Voice into a single-vendor end-to-end property technology deployment, designed to maximize cost savings and simplify vendor management for hotels.
- GuestFlix Cloud-streaming video on demand service providing first-run Hollywood films and classic content without on-premise servers, set-top boxes, or licensing fees, enabling hotels to generate revenue from VOD offerings via transaction-based pricing.
- RendezView Conferencing Conference services platform enabling bandwidth dedication, customized wired and wireless networks, client-facing dashboards, and property support for meeting and event spaces; offered as a la carte conferencing services.
- Senior Living Solutions Technology solutions tailored for senior living facilities, including managed Wi-Fi, customizable TV and media solutions, voice systems, personal area networks, and 24/7 technical support with tech concierge services for residents and staff.
Quantifiable outcome
- Technology installed in over 800,000 rooms in 3,900+ properties worldwide since 1997
- +1 more outcomes
Companies that use GuestTek
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
GuestTek technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature5 records
GuestTek partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered major and core.
- HoTy S.r.l.majorStrategic collaboration providing unequalled coverage in Italy and parts of Switzerland. HoTy brings over 20 years' experience in hospitality technology, offering HSIA, IPTV, VoIP and Digital Signage systems with local expertise. Partnership selected for HoTy's reputation for professionalism, adaptability, and reliability mirroring GuestTek's world-class customer-driven approach.
- DIRECTVcoreExclusive strategic partnership delivering highest quality programming for free-to-guest solutions. GuestTek is world's largest provider of DIRECTV-based in-room solutions. Partnership includes COM2000 head-end equipment, DIRECTV Residential Experience (DRE), and exclusive content access. GuestTek has dedicated commitment to hospitality space with DIRECTV.
- iBahnmajorAcquired in 2014 along with TelNet as part of GuestTek's expansion strategy to increase capacity to serve global clients. iBahn was a leading provider of HSIA for hotels.
Scale indicators9 records
Recent moves10 records
Expansion highlights6 records
GuestTek competitors and assessment
Company assessmentDirect peers
- Nomadix: Hospitality internet gateway and connectivity specialist with similar HSIA focus on hotels and multi-tenant properties. Closely comparable to GuestTek on guest internet access technology.
- Hotel Internet Services (HIS): Direct competitor providing HSIA, managed Wi-Fi, and network services exclusively to hotels and resorts. Closest comparable in product scope, target customer, and business model to GuestTek's OneView Internet.
- Sonifi Solutions: Hospitality-focused provider of in-room entertainment, connectivity, and interactive guest services. Highly comparable to GuestTek's OneView Media and GuestFlix offerings, serving similar global hotel brand customers.
- Airangel: UK-based hospitality connectivity provider offering managed guest Wi-Fi, analytics, and network services. Direct competitor to GuestTek in the European hotel HSIA market with similar target customers.
- Telkonet: Provider of smart energy management and property-wide networking for hotels, senior living, and commercial properties. Overlaps with GuestTek on hospitality connectivity and the senior living vertical.
Broad incumbents
- HPE Aruba Networking: Large enterprise Wi-Fi and networking vendor with significant presence in hospitality. Competes at the infrastructure layer with GuestTek but offers broader IT portfolios and serves multiple verticals beyond hotels.
- CommScope Ruckus Networks: Enterprise Wi-Fi vendor widely deployed in hotels and venues. Overlaps with GuestTek on HSIA but is a broader networking portfolio serving multiple verticals rather than a hospitality specialist.
- Cisco Meraki: Cloud-managed networking platform increasingly used by hotels for property-wide Wi-Fi. Competes directly with GuestTek's OVI Cloud but offers broader IT scope and is part of Cisco's full enterprise stack.
Emerging players
- Boingo Wireless: Public venue Wi-Fi provider with growing hospitality presence, particularly resort and convention properties. Competes on managed guest connectivity but is primarily known for airports, stadiums, and military housing.
- Purple WiFi: Guest Wi-Fi and analytics platform serving hospitality, retail, and venues. Overlaps with GuestTek's OVI Cloud analytics and captive portal functionality, focused on marketing-driven guest data capture.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
GuestTek social profiles
Digital presenceGuestTek compliance and trust
Trust signalCompliance4 records
GuestTek financial estimates
Financial estimateRevenue estimate
Valuation estimate
GuestTek leadership team
Management profileNumber of profiles
Profiles15 records
GuestTek subsidiaries and ownership
Company hierarchySubsidiaries3 records
GuestTek funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GuestTek M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GuestTek
What does GuestTek do?
GuestTek designs, configures, installs, and supports customized end-to-end hospitality technology solutions through its proprietary OneView Platform. Its core offerings bundle High Speed Internet Access (HSIA/WiFi), IPTV and Free-to-Guest media entertainment, and VoIP telephony, sold individually or as an integrated Triple Play bundle to hotel properties globally, with additional solutions for senior living and conference services.
Is GuestTek a public or private company?
GuestTek is a private company. It is classified as family owned and is currently operating.
When was GuestTek founded?
GuestTek was founded in 1997. It employs 501 to 1,000 people.
Where is GuestTek based?
GuestTek is headquartered in Calgary, Canada, in the North America region.
How does GuestTek make money?
Five revenue lines are on record. Technology Solutions (Internet, Media, Voice) is the primary driver. The others are oneView Voice Subscription, guestFlix Video on Demand, rendezView Conferencing Services and senior Living Technology Solutions.
Who are GuestTek's main competitors?
Direct peers on record are Nomadix, Hotel Internet Services (HIS), Sonifi Solutions, Airangel and Telkonet. Broad incumbents are HPE Aruba Networking, CommScope Ruckus Networks and Cisco Meraki. Emerging players are Boingo Wireless and Purple WiFi.
Does GuestTek have an API?
No public API is recorded for GuestTek.
What industry is GuestTek in?
GuestTek's product category is Hospitality Technology Solutions. Its primary akta.pro industry code is HDAFACAI, Carrier & Public Venue Wi‑Fi (Hotspot/Passpoint/NGH), with a secondary code of HDAFACAC, Wi‑Fi Controllers & WLAN Gateways (On‑prem/Virtual). Its NAICS code is 517121 and its SIC code is 7373.