Hotel Internet Services
Hotel Internet Services (now Touchstone 1) is a US-based provider of custom WiFi, security surveillance, and in-room entertainment solutions for hotels, resorts, multifamily housing, healthcare facilities, and conference spaces, operating from Clearwater, Florida since 2003.
- Company typePrivate
- Founded2003
- HeadquartersClearwater, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Hotel Internet Services does
Hotel Internet Services, now operating as Touchstone 1, is a US-based provider of network infrastructure, in-room entertainment, and security surveillance solutions primarily serving the hospitality and multifamily housing sectors. Founded in 2003 and headquartered in Clearwater, Florida, the company operates with a small team of 11-50 employees and delivers custom-engineered WiFi, structured cabling, and security solutions to hotels, resorts, casinos, timeshares, apartments, student housing, senior living, military communities, healthcare facilities, and conference spaces. Its core technology stack centers on the proprietary Fusion Platform, an IP data and voice network gateway that consolidates multiple network components into a single managed device, supplemented by the Smartroom and BeyondTV in-room entertainment platforms with QR-code-based TV casting supporting integration with Netflix, Disney+, Hulu, ESPN, and other major streaming services.
The company monetizes through a mix of hardware sales (WiFi access points, network equipment, commercial TVs), managed services (ongoing 24/7 network monitoring and support), subscription-based entertainment services, and professional services (site surveys, custom network design, and installation). Enterprise field sales is the primary go-to-market, with dedicated phone sales lines and a case-study-driven conversion approach. According to the company's own data, 71% of customers in the past two years came to Touchstone 1 specifically seeking improved service after dissatisfaction with previous providers, suggesting the company's value proposition is anchored in responsive support and custom engineering rather than technology differentiation.
In 2026, the company rebranded from Hotel Internet Services to Touchstone 1, signaling an intent to reposition beyond the original hotel WiFi focus toward a broader connectivity and technology platform identity. The company maintains a core technology partnership with Ruckus Networks for enterprise-grade WiFi hardware and is actively pursuing brand visibility through 2026 World Travel Tech Awards nominations. Ownership structure is undisclosed, no funding rounds are reported, and no management team is listed in available sources.
Hotel Internet Services firmographics
Firmographics- Name
- Hotel Internet Services
- Legal name
- Touchstone 1
- Website
- https://hotelwifi.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Hotel Internet Services (now Touchstone 1) is a US-based provider of custom WiFi, security surveillance, and in-room entertainment solutions for hotels, resorts, multifamily housing, healthcare facilities, and conference spaces, operating from Clearwater, Florida since 2003.
- Ownership category
- akta.pro rank
Hotel Internet Services industry classification
Industry- Product category
- Hospitality Network Infrastructure & Managed WiFi
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design Services (541512), Satellite Telecommunications (517410)
- SIC
- Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899), Cable & Other Pay Television Services (4841)
- akta.pro primary industry
- Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)
Keywords
Where Hotel Internet Services is headquartered
LocationHeadquarters
- HQ city
- Clearwater
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Hotel Internet Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Network Infrastructure Solutions: Sale and installation of network hardware including WiFi access points, network equipment, and structured cabling. Custom-engineered solutions tailored to property requirements.
- Managed WiFi Services: Ongoing managed internet services for multifamily properties including apartments, student housing, senior living, and military communities with property-wide connectivity.
- Security Solutions: Security surveillance system installations and ongoing monitoring services for hospitality and multifamily properties.
- Entertainment Solutions: TV and entertainment solutions including Smartroom platform, TV casting, commercial TVs, and satellite TV services for hospitality venues.
- 24/7 Support Services: Continuous technical support services available around the clock, 365 days per year for installed systems.
- Professional Services: Network site surveys, custom network design, installation, and ongoing engineering support.
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
Hotel Internet Services product offering
Product offeringCore offering
Hotel Internet Services (now Touchstone 1) designs, installs, and manages custom WiFi networks, security surveillance systems, and in-room entertainment platforms for hospitality and multifamily properties. Core deliverables include the proprietary Fusion Platform network gateway, the Smartroom guest entertainment interface, structured cabling installations, bandwidth circuit provisioning, and continuous 24x7 network monitoring and support.
Product overview
Hotel Internet Services (now operating as Touchstone 1) is a technology solutions provider offering a platform-plus-modules architecture. The core offering centers on WiFi Solutions and Security Solutions, supported by the Fusion Platform gateway for unified network management. Guest-facing entertainment is delivered through the Smartroom platform with TV Casting capabilities. Additional add-on modules include Commercial TVs, Satellite TV Solutions, and DIRECTV Stream. Service offerings include 24×7 Support Services, Structured Cabling, and Bandwidth Circuits. For multifamily properties, the company offers dedicated managed internet solutions. The company has been operating since 2003 and serves hospitality, multifamily, healthcare facilities, and conference spaces industries.
Differentiator
Problem solved
Functional benefit
Brands
- Fusion Platform: Next-generation IP data and voice network gateway designed to replace multiple network components with one managed device.
- Smartroom
- BeyondTV
Products and services
- WiFi Solutions Custom-engineered network solutions providing stable, secure, high-speed internet connectivity for hotels, resorts, casinos, and commercial venues. Includes network site surveys, hardware and cabling design, and full installation.
- Security Solutions Expert-designed surveillance systems tailored to hospitality and multifamily property needs, providing reliable protection and peace of mind within budget, with real-time monitoring capabilities.
- Smartroom Platform Guest-facing platform enabling guests to stream content from personal devices, access hotel services, and check out directly from the TV. Customizable interface enhances guest experience and streamlines hotel operations.
- Fusion Platform Next-generation IP data and voice network gateway designed to replace multiple complicated network components with one easily managed device for streamlined network management.
- Multifamily Internet Services Managed internet solutions designed for apartments, condos, student housing, senior living, and military communities delivering reliable, high-speed connectivity property-wide.
- 24x7 Support Services Round-the-clock technical support available 24 hours a day, 7 days a week, 365 days a year with an experienced support team delivering prompt, reliable assistance for installed systems.
- Structured Cabling Professional network cabling infrastructure design and installation services for hospitality and multifamily properties.
- Bandwidth Circuits Internet bandwidth circuit procurement and management services for properties.
- Commercial TVs Commercial-grade television hardware for hospitality environments.
- Satellite TV Solutions Satellite television programming solutions for hospitality properties.
- DIRECTV Stream for Multifamily DIRECTV streaming service integration delivering television content options for multifamily properties.
Quantifiable outcome
- 71% of companies worked with in the last two years came seeking improved service after dissatisfaction with previous providers
- +1 more outcomes
Companies that use Hotel Internet Services
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles2 records
Hotel Internet Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
Feature7 records
Hotel Internet Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Ruckus NetworkscoreRuckus access points deployed as core WiFi hardware in property installations. Ruckus is a recognized enterprise networking equipment manufacturer providing hardware that Touchstone 1 integrates into its custom network solutions.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Hotel Internet Services competitors and assessment
Company assessmentDirect peers
- Sonifi Solutions: Sonifi is the most direct competitor, providing guest internet, in-room entertainment, casting, and network solutions to hotels and resorts globally with a comparable platform-plus-services model.
- GuestTek Interactive Entertainment: GuestTek delivers hospitality WiFi, TV casting, and network infrastructure to hotels and resorts worldwide, overlapping directly with Touchstone 1's WiFi and Smartroom/BeyondTV offerings.
- Nomadix: Nomadix provides internet gateways, managed WiFi, and connectivity solutions purpose-built for hospitality and MDU, competing head-to-head with Touchstone 1's Fusion gateway and managed WiFi stack.
- Cox Business / Cox Hospitality Network: Cox Business delivers managed WiFi, TV, and network services to hotels and hospitality venues in the US, directly competing in the same managed-services segment as Touchstone 1.
- AirAngel: AirAngel (formerly Swisscom Hospitality) is a specialist provider of guest WiFi and connectivity solutions for hotels, with comparable offerings though primarily serving EMEA.
- Cloud5 Communications: Cloud5 provides managed communications, WiFi, network management, and guest-facing technology to hotels and resorts, with a similar sales-led model targeting hospitality operators.
Broad incumbents
- Aruba Networks (HPE): Aruba offers enterprise-grade WiFi and networking that is widely deployed in hotels and resorts; while not a hospitality specialist, it competes for the underlying network infrastructure layer.
- Cisco Meraki: Cisco Meraki provides cloud-managed networking (WiFi, switching, security) used in hospitality and MDU environments, representing a broader incumbent alternative to Touchstone 1's custom stack.
Others
- DIRECTV Hospitality: DIRECTV provides satellite TV and entertainment programming to hotels and MDUs, overlapping with Touchstone 1's satellite TV and DIRECTV Stream add-on offerings as both a partner and adjacent competitor.
- Ruckus Networks: Ruckus is the core WiFi hardware partner deployed across Touchstone 1 installations; it serves as both supplier and adjacent enterprise networking competitor for large hospitality customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Hotel Internet Services social profiles
Digital presenceHotel Internet Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hotel Internet Services leadership team
Management profileNumber of profiles
Hotel Internet Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hotel Internet Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hotel Internet Services
What does Hotel Internet Services do?
Hotel Internet Services (now Touchstone 1) designs, installs, and manages custom WiFi networks, security surveillance systems, and in-room entertainment platforms for hospitality and multifamily properties. Core deliverables include the proprietary Fusion Platform network gateway, the Smartroom guest entertainment interface, structured cabling installations, bandwidth circuit provisioning, and continuous 24x7 network monitoring and support.
Is Hotel Internet Services a public or private company?
Hotel Internet Services is a private company. It is classified as unknown and is currently operating.
When was Hotel Internet Services founded?
Hotel Internet Services was founded in 2003. It employs 11 to 50 people.
Where is Hotel Internet Services based?
Hotel Internet Services is headquartered in Clearwater, United States, in the North America region.
How does Hotel Internet Services make money?
Six revenue lines are on record. Network Infrastructure Solutions are the primary driver. The others are managed WiFi Services, security Solutions, entertainment Solutions, 24/7 Support Services and professional Services.
Who are Hotel Internet Services's main competitors?
Direct peers on record are Sonifi Solutions, GuestTek Interactive Entertainment, Nomadix, Cox Business / Cox Hospitality Network, AirAngel and Cloud5 Communications. Broad incumbents are Aruba Networks (HPE) and Cisco Meraki. Others are DIRECTV Hospitality and Ruckus Networks.
Does Hotel Internet Services have an API?
No public API is recorded for Hotel Internet Services.
What industry is Hotel Internet Services in?
Hotel Internet Services's product category is Hospitality Network Infrastructure & Managed WiFi. Its primary akta.pro industry code is THALACAF, Guest Experience & Engagement (CRM, Messaging, Loyalty). Its NAICS code is 5182 and its SIC code is 7373.