OMNIplus

What OMNIplus does

OMNIplus is the dedicated European service brand for Mercedes-Benz and Setra buses and coaches, wholly owned by Daimler Buses GmbH (a subsidiary of Daimler Truck AG) and headquartered in Leinfelden-Echterdingen, Germany. Founded in 1996 following the merger of the Mercedes-Benz and Setra bus businesses under EvoBus GmbH, OMNIplus operates the largest bus-specific service network in Europe — more than 600 service centres across 40-plus countries, including 35 owned Daimler Buses Service Centers and 130-plus certified eBus service centres. Its customer base consists primarily of bus and coach operators (public transport authorities, municipal utilities, and private fleet operators) running Mercedes-Benz and Setra vehicles, plus transport companies in the middle of eMobility transitions that require charging infrastructure and energy planning support.

The offering is organised into five interlocking modules: Service (service contracts, tiered service points — BusWorld, BusPort, BusPoint, eBus Service Point — 24h breakdown assistance, ServiceCard, BestAge Repair); Parts (original and remanufactured spare parts, retrofit solutions, on-site 3D printing of around 40,000 SKUs, and circular-economy services through the OMNIplus Reman program); Training & Knowledge (driver and workshop training plus technical service-information tools such as BusDoc, RMI web service, and Xentry Diagnose); OMNIplus ON (a digital portal sub-divided into ON advance for OTA updates and battery monitoring, ON monitor for location, consumption, and performance analytics, and ON commerce for the VIN-integrated eShop, eProcurement, and Data Packages); and OMNIplus CHARGE (eMobility infrastructure services including depot and public charging station design, construction, mobile chargers, battery storage systems, charging management software, and Charging-as-a-Service).

OMNIplus monetises through a mix of recurring service contracts (including separate diesel and electric variants — eServiceContracts), transaction-based spare-parts sales via the 24-hour OMNIplus eShop and its integrated eProcurement channel, professional-services and capital-deployment revenue from charging infrastructure (including Charging-as-a-Service), and training fees. Go-to-market combines the dense physical service network and direct field sales (35 own service centres plus Daimler Buses Solutions GmbH for the CHARGE line) with product-led digital channels through the OMNIplus ON Portal, multi-country localised websites, online service directory, and the BusTech Challenge industry engagement. The Spare Parts Logistics Centre in Neu-Ulm serves as the central hub for parts distribution across the pan-European network.

Name

OMNIplus

Legal name

Daimler Buses GmbH

Website

https://omniplus.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

OMNIplus is the Daimler Buses service brand providing integrated aftermarket, digital, and eMobility services for Mercedes-Benz and Setra buses and coaches across Europe through a 600-plus service centre network. Its stack spans parts, training, the OMNIplus ON fleet portal, and OMNIplus CHARGE charging infrastructure.

Ownership category

akta.pro rank

Product category

Commercial Vehicle Fleet Services

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF)

akta.pro secondary industries

Appointment Scheduling & Service Dispatch Support (BPAAABAO), Order Visibility, Status Notifications & Customer Tracking Portal (TLAEACAL), General Customer Service (Order/Account/Inquiries) (BPAAABAA)

Keywords

• Bus fleet services
• Commercial vehicle spare parts
• Digital fleet management
• EMobility charging infrastructure
• Vehicle maintenance contracts

Headquarters

HQ city

Leinfelden-echterdingen

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. OMNIplus CHARGE: Charging infrastructure consulting, design, construction, and operation services for e-mobility, including Charging-as-a-Service. Services are offered independently of Daimler Buses vehicle procurement.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

OMNIplus is the dedicated service brand of Daimler Buses GmbH providing comprehensive bus and coach services for Mercedes-Benz and Setra fleets, organised into five modules: Service (service contracts and 24h breakdown assistance), Parts (original and remanufactured spares, 3D-printed parts), Training & Knowledge (driver and workshop training, technical documentation), OMNIplus ON digital portal (over-the-air updates, battery monitoring, fleet analytics, eShop, eProcurement), and OMNIplus CHARGE (consulting, design, construction and operation of eMobility charging infrastructure including Charging-as-a-Service). Distribution is via Europe's largest bus-specific service network of 600+ centres in 40+ countries, complemented by digital channels.

Product overview

OMNIplus is a modular service platform for Mercedes-Benz and Setra buses and coaches, architecture consists of five interconnected modules: Service (service contracts, service points, 24h assistance, ServiceCard), Parts (original parts, remanufactured parts, 3D printing, circular economy), Training & Knowledge (driver/workshop training, technical documentation), OMNIplus ON (digital portal with advance/monitor/commerce sub-modules), and OMNIplus CHARGE (eMobility charging infrastructure). The platform serves as the strategic system partner for Daimler Buses, providing all bus-related services from a single source through Europe's largest bus-specific service network (600+ service centers in 40+ countries).

Differentiator

Problem solved

Functional benefit

Brands

• OMNIplus ON: Digital service portal that bundles all services relating to buses and coaches, networking vehicle, driver, enterprise and service with real-time access to vehicle, diagnosis and consumption data.
• OMNIplus CHARGE
• OMNIplus eShop
• OMNIplus Reman

Products and services

• OMNIplus Service Comprehensive bus and coach service offering covering service contracts (diesel and electric variants), service points (BusWorld, BusPort, BusPoint emergency, eBus Service Point), 24h breakdown assistance, ServiceCard, BestAge Repair, TireService and online service directory. For fleet operators of Mercedes-Benz and Setra buses and coaches.
• OMNIplus Parts Spare parts and retrofit solutions for Mercedes-Benz and Setra buses including original parts, genuine remanufactured parts (OMNIplus Reman), retrofit products and accessories, on-demand 3D-printed parts, and circular economy services (recycling, repurpose). For fleet operators running Mercedes-Benz and Setra vehicles.
• OMNIplus Training & Knowledge Educational and technical knowledge offerings including DriverTraining, WorkshopTraining, BusDoc service information, RMI web service, Xentry Diagnose, diagnostic fault codes, ECU flash data, fuel type specifications and operating manuals. For fleet drivers, workshop technicians and bus operators.
• OMNIplus ON Digital service portal combining three sub-modules: ON advance (Over-the-Air Updates, Battery Monitoring, Uptime pro), ON monitor (Location services, Driver card download, Consumption/Performance Analysis, Remote Charge Control), and ON commerce (eShop, eProcurement, Data Packages). For fleet managers of Mercedes-Benz and Setra vehicles.
• OMNIplus CHARGE End-to-end electromobility ecosystem covering consulting, design, construction and operation of charging infrastructure for e-buses, including depot and public charging stations, mobile chargers, battery storage systems and charging management software; also covers hydrogen infrastructure for fuel cell buses. Available independently of Daimler Buses vehicle procurement. For public and private bus transport companies.
• OMNIplus eShop 24-hour online spare parts ordering system providing access to the complete parts portfolio, fleet-specific parts display, VIN-based personalised part identification, and QuickCollect for frequently requested spare parts. For fleet operators and authorized service partners.
• eServiceContracts Specialized service contracts tailored for electric bus fleets, providing comprehensive maintenance coverage for eBus-specific components including high-voltage batteries, and complementing traditional diesel-bus service contracts. For operators of electric Mercedes-Benz and Setra buses.
• 3D Printing of Replacement Parts On-demand 3D printing of bus replacement parts, enabling rapid partial supply of around 40,000 Mercedes-Benz and Setra parts at the workshop site. For fleet operators needing fast availability of discontinued or slow-moving parts.
• Charging-as-a-Service Flexible financing and operation model for charging infrastructure that reduces or removes upfront customer investment; provides depot or public charging capacity as a managed service. For transport companies transitioning to electric bus fleets.
• OMNIplus Reman Brand of remanufactured genuine parts made from inspected used Mercedes-Benz and Setra components, providing cost and environmental benefits versus new parts while maintaining quality equivalent to new parts; customers receive compensation for returned used parts. For fleet operators seeking cost-effective and sustainable spare parts.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

One partnership is on record.

• Daimler Buses Solutions GmbHcoreStrategic or Co-development Partner · 1 January 2025Daimler Buses Solutions GmbH operates under the OMNIplus brand umbrella, specifically managing OMNIplus CHARGE — the eMobility charging infrastructure service. The team of around 40 people combines expertise from bus, energy, and construction industries to offer a holistic portfolio for electric mobility from a single source, including consulting, design, and construction of charging infrastructure (including hydrogen for fuel cell buses like eCitaro).

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• ChargePoint: ChargePoint provides depot and public EV charging hardware and a charging management software platform used by commercial fleets — overlapping with the OMNIplus CHARGE charging management software and hardware offering for bus depots.
• Webfleet (Bridgestone): Webfleet is a commercial fleet telematics platform used by bus and coach operators for vehicle tracking, driver behaviour, and consumption analysis — comparable to OMNIplus ON monitor modules but as an independent, multi-OEM platform.
• Geotab: Geotab is a leading independent fleet telematics provider used by transit and commercial vehicle operators for vehicle data, EV battery monitoring, and route analytics — comparable to OMNIplus ON but OEM-agnostic.
• ABB E-mobility: ABB E-mobility is a global incumbent providing EV charging hardware and software used by bus depots, including operators that OMNIplus CHARGE also serves. It competes on the hardware/software layer where OMNIplus is a systems integrator.

Emerging players

• BYD Europe: BYD is a major entrant in the European electric bus market with its own vehicles, service infrastructure, and depot charging solutions — an emerging direct competitor particularly for OMNIplus CHARGE eMobility opportunities.
• Solaris Bus & Coach: Solaris is a leading European electric-bus specialist with its own service and charging offering, competing with OMNIplus for the same municipal and operator eMobility contracts and increasingly for aftermarket service on its growing EV parc.

Direct peers

• Scania: Scania (TRATON GROUP) provides bus and coach service, parts, and connected fleet services in Europe with a dense authorised network — directly comparable to OMNIplus's service contracts, parts, and connected vehicle offering.
• MAN Truck & Bus: MAN, part of the TRATON GROUP alongside Scania, sells and services urban and intercity buses in Europe with its own dealer/service network and digital fleet platform — directly comparable to OMNIplus's pan-European service and parts model.
• IVECO BUS: IVECO BUS (Iveco Group) is a European bus OEM offering its own service network, parts, and increasingly electrified bus offerings — directly comparable as a competing OEM service brand in the European bus aftermarket.
• Volvo Buses: Volvo Buses is a direct OEM competitor to Daimler Buses, offering its own integrated bus service, parts, and uptime programmes (e.g., Volvo Connect, Blue Service Contracts) across Europe — directly comparable to OMNIplus Service, Parts, and ON modules.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/OMNIplus
• LinkedInlinkedin.com/company/omniplus-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OMNIplus