What Servicom does

Servicom (High Tech) Ltd is a UK-based, privately held mission-critical unified communications provider founded in 1989 and headquartered in Redditch, Worcestershire, with a second UK office in Crawley near Gatwick Airport. The company designs, deploys, integrates, and supports professional two-way radio systems based on DMR/MOTOTRBO and TETRA standards, supplemented by AI-powered video security (Avigilon), command and control software (TRBOnet and ZETRON), distributed antenna systems for in-building and underground coverage, SCADA/telemetry, and its own in-house CiCO asset management solution. Its core technology integrates disparate voice, video, and data assets across physical and virtual networks regardless of carrier or protocol, serving organisations that require reliable, often regulated communications infrastructure.

The company operates an enterprise field sales motion delivering bespoke, project-managed solutions across 13+ vertical sectors including Defence, Blue Light Services, Oil & Gas, Mining, Transportation & Logistics, Energy & Utilities, Civil Engineering, Manufacturing, Healthcare, Education, Retail & Hospitality, Arenas & Events, and Security. Revenue is generated through a mix of hardware resale (Motorola Solutions MOTOTRBO and TETRA, Hytera, Icom, and other OEM products), fully managed radio services on a TOTEX (CAPEX+OPEX) financial model, short- and long-term radio hire, professional services for design/installation/migration, and a cloud-based Global Communications as a Service offering. Approximately 30 employees serve a customer base that has included the All England Lawn Tennis Club (Wimbledon), JRM Racing, and UIM F2 Powerboat Championship, with marquee deployments including the UK's largest Motorola Solutions Capacity Max system across 6 sites and 1,000+ radios (2022), earning the Motorola Solutions 'Most Valued Win & Sale for UK and Ireland' award.

Servicom's competitive position rests on its Platinum Reseller status with Motorola Solutions, multi-vendor manufacturer accreditations (Avigilon Plus-Preferred, Hytera, Zetron, Jotron, Cobham-Sailor, and others), and over 35 years of engineering experience in mission-critical communications. The company holds ISO 9001:2015, Cyber Essentials Plus, Safe Contractor, and JOSCAR accreditations, with stated intent to pursue ISO 14001:2015 by year-end 2024. Operating geographies span the UK, UAE, and Australia under a claimed global footprint, with no disclosed funding rounds, parent company, or external investors.

Name

Servicom

Legal name

Servicom (High Tech) Ltd

Website

https://servicom.co.uk

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Servicom is a UK-based mission-critical unified communications provider, founded in 1989, delivering two-way radio systems (DMR/MOTOTRBO, TETRA), AI-powered video security, and managed services to enterprise and public-sector clients across defence, blue light, oil & gas, mining, and other regulated sectors.

Ownership category

akta.pro rank

Product category

Mission-Critical Communications Systems

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Communications Services, Nec (4899), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Data Integration, APIs & Telematics Data Platforms (TLABAJAM)

akta.pro secondary industries

Fleet, Asset Tracking & Telematics Location Platforms (BPAMANAF), Asset & Maintenance Management (EAM/CMMS) Platforms (HDAEAEAM)

Keywords

• Mission-critical radio communications
• Two-way radio systems
• Video security solutions
• Unified communications services
• Distributed antenna systems

Headquarters

HQ city

Redditch

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of two-way radio equipment, video security systems, and related hardware from manufacturers including Motorola Solutions, Hytera, and others.
2. Fully Managed Radio Systems: Ongoing managed services providing system monitoring, maintenance, support, and access to latest technology advancements. Clients benefit from TOTEX (total expenditure) model combining CAPEX and OPEX.
3. Professional Services: System design, installation, integration, migration, and project management services for implementing communications solutions.
4. Radio Hire: Short and long-term rental of business-critical digital two-way radio systems for temporary projects, events, site outages, or to supplement existing systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Servicom designs, supplies, installs, and supports mission-critical two-way radio communications systems (DMR/MOTOTRBO and TETRA), AI-enhanced video security, distributed antenna systems, and integrated command and control platforms for enterprise and public-sector clients. The company delivers fully managed services, professional installation and migration services, radio hire, and cloud-based Global Communications as a Service, unified across carriers and protocols. Its in-house developed CiCO asset management solution provides automated check-in/check-out traceability for two-way radios and controlled equipment.

Product overview

Servicom is a mission-critical unified communications solutions provider founded in 1989, headquartered in Redditch, UK, with a second office in Crawley near Gatwick. Its product portfolio is organized into three layers: (1) Core hardware platforms — Professional Two-way Radio systems based on DMR/MOTOTRBO and TETRA digital mobile radio standards, complemented by Marine Band and Air Band communications; (2) Value-added software and add-on modules — AI-powered Video Security (Avigilon), Command Centre Software (TRBOnet and ZETRON dispatch), CiCO (Check In and Check Out) asset management, SCADA & Telemetry, and Distributed Antenna Systems for in-building/underground coverage; (3) Managed and professional services — Fully Managed Radio Systems (TOTEX model), Business Radio Hire (short and long-term), Network Design & Integration, System Migrations for end-of-life systems, and System Support. Servicom unifies devices across MOTOTRBO, TETRA, Broadband LTE, and Push-to-Talk networks regardless of carrier or protocol. Sector-specific solutions serve Transportation, Energy & Utilities, Civil Engineering, Manufacturing, Oil & Gas, Mining, Healthcare, Retail & Hospitality, Arenas & Events, Defence, Blue Light Services, Education, Security, and Specialist Projects. Key technology partnerships include Motorola Solutions (Platinum Reseller), Avigilon (Plus Preferred Partner), Hytera (Authorised Dealer), and certified partnerships with TRBOnet, ZETRON, Jotron, ICOM, Cobham-Sailor, Alfatronix, Amphenol Procom, PBE Group, and ZIZTEL.

Differentiator

Problem solved

Functional benefit

Products and services

• Fully Managed Radio Systems Servicom provides fully managed radio system services encompassing expert system consultation, periodic performance reviews, software upgrades, security patches, and infrastructure provisioning for enterprise clients requiring mission-critical communications. Operates on a TOTEX (total expenditure) financial model combining capital and operational spend.
• Business Radio Hire Short and long-term hire of business-critical digital two-way radio systems for enterprise clients needing temporary communications for project construction, standby systems, site outages, coverage extensions, pop-up locations, or scalable additions to existing systems.
• Migrations for End-of-Life Systems Migration and upgrade services for legacy analogue and digital radio systems transitioning to modern IP-based technologies, including pre-emptive system health checks, planned migration strategies with cybersecurity considerations, and hardware migration paths such as DIMETRA Express replacing legacy DIMETRA IP Micro and Compact cores.
• Network Design & Integration Full project management from design through installation and commissioning of communications networks. Covers new installations, upgrades, rollouts, and migrations across single and multi-site deployments, including antennas, masts, RF equipment, servers, and peripheral installation for enterprise clients.
• System Support Comprehensive technical support including OEM-trained repair services with fast turnaround using genuine parts, alarm and monitoring diagnostic tools for real-time alerts, and blended training solutions (onsite, hands-on, web-based, and interactive) for staff development.
• Global Communications as a Service Cloud-based unified communications delivered as a service (SaaS) enabling real-time voice, video, messaging, asset tracking, alarm monitoring, and bespoke automation control on a global scale using APIs integrated with SaaS architecture, with interoperability across MOTOTRBO, TETRA, Broadband LTE, and Push-to-Talk networks.
• Professional Two-way Radio (DMR/MOTOTRBO & TETRA) Mission-critical two-way radio systems based on Digital Mobile Radio (DMR) using Motorola MOTOTRBO platforms and TETRA (ETSI) digital mobile radio. Supports voice, data, emergency features, man-down, lone-worker, GPS tracking, and value-added applications including command and control dispatchers for enterprise and public-sector clients.
• Marine Band Communications Mission-critical maritime communications including ship-to-ship, ship-to-shore, and ship-to-air voice and data solutions. Supports SOLAS Convention, GMDSS regulatory, and ATEX/IECEx compliance requirements, including ATEX-certified two-way radios, PAGA systems, and ATEX-certified CCTV cameras for offshore environments.
• Air Band Communications Communications solutions for airports and aviation operations integrating Air Band with land-based PMR, email, back-office, alarm monitoring, and gate automation. Supports personnel tracking, lone-worker, GPS, fire system integration, and video security with AI.
• Video Security (AI-Powered) AI-enhanced video security powered by Avigilon (Motorola Solutions) including 7K image performance, Appearance Search, Facial Recognition, License Plate Recognition, Unusual Activity Detection, Self-Learning Video Analytics, thermal imaging, body-worn cameras, and integration with two-way radio systems for unified situational awareness.
• Command Centre Software (TRBOnet & ZETRON) Integrated Command and Control Software (ICCS) enabling dispatch, vehicle/asset tracking, GPS monitoring, event and voice call recording, CCTV integration, job ticketing, and automation control across physical and virtual networks. Delivered via TRBOnet IP dispatch and ZETRON critical communications technology.
• Distributed Antenna Systems (DAS) In-building and underground coverage solutions using active (fibre optic/Ethernet), passive (coaxial cable), hybrid, and digital DAS technologies to boost two-way radio signal in challenging environments such as tunnels, underground mining, and reinforced concrete structures.
• SCADA & Telemetry SCADA (Supervisory Control and Data Acquisition) and telemetry solutions for monitoring and controlling IoT and M2M devices and networks. Provides real-time data collection, asset tracking, event alerts, predictive maintenance, and integration of operational technology with unified comms platforms across single and multi-site facilities.
• CiCO (Check In and Check Out) In-house developed asset management solution for tracking the issuing and return of two-way radios and other high-value controlled items using barcode or RFID tagging. Paired with user ID cards, the CiCO system enables automated network registration/de-registration, lost device blacklisting, and shift-based accountability for enterprise clients across logistics, manufacturing, defence, civil engineering, retail, energy, and utilities sectors.

Quantifiable outcome

• Reduced equipment losses to virtually zero with CiCO implementation
• +2 more outcomes

Named customers3 records

Segments12 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability9 records

Feature7 records

Partnerships

14 partnerships are on record, tiered core, secondary and minor.

• Motorola SolutionscoreChannel Partner/ Reseller/ DistributorOfficial Platinum Reseller for Motorola Solutions MOTOTRBO, TETRA, and DIMETRA products. Servicom is part of a global network of highly qualified partners delivering world-leading service and ultimate communications products. Also MOTOTRBO Authorized Applications Provider.
• AvigiloncoreChannel Partner/ Reseller/ DistributorPlus-Preferred Partner for video, cloud, and access control systems powered by advanced AI and video analytics. Provides integrated solutions for video security, access control, and critical communications.
• Hytera Communications CorporationcoreChannel Partner/ Reseller/ DistributorAuthorised dealer providing high quality products, innovative features, user-centric customised solutions for safer world communications.
• Neocom – TRBOnetcoreTechnology or IntegrationCertified partner for IP dispatch and control room solutions for professional radio communications. Provides seamless communications to elevate operations.
• ZetronsecondaryChannel Partner/ Reseller/ DistributorAuthorised reseller of integrated critical communications technology with supreme reliability for sectors requiring crystal clear instant voice and data communications.
• JotronsecondaryChannel Partner/ Reseller/ DistributorAuthorised reseller of state-of-the-art high-performance safety communication products for maritime, aeronautical, and energy markets.
• Cobham-SailorsecondaryChannel Partner/ Reseller/ DistributorAuthorised reseller providing robust products at the leading edge of technological developments for real-time communications and data transfer in marine environments.
• Icom UK LtdsecondaryChannel Partner/ Reseller/ DistributorAuthorised reseller of extensive range of technically advanced two-way radios, navigational products and systems.
• Alfatronix LtdminorChannel Partner/ Reseller/ DistributorAuthorised reseller providing highest quality power products with award-winning manufacturing system.
• Amphenol ProcomminorChannel Partner/ Reseller/ DistributorAuthorised reseller of world-leading antenna, DAS, and combiner/filter solutions.
• Panorama AntennasminorChannel Partner/ Reseller/ DistributorAuthorised reseller of supreme RF Antenna solutions for wireless communications designed for public safety, utilities, transportation, defence, and telecommunications.
• PBE GroupminorChannel Partner/ Reseller/ DistributorAuthorised reseller pioneering intelligent digital Distributed Antenna Systems (idDAS) for cellular and public safety communications.
• ZIZTELsecondaryTechnology or IntegrationAuthorised integrator for CCTV Systems, Public Address & General Alarm Systems (PAGA), Main Broadcast Systems (MBS), and Intercom/Talkback Systems for oil & gas, marine, defence, and power generation industries.
• DHLminorOthersPrimary logistics partner for UK distribution. Provides climate-neutral logistics solutions including carbon neutral buildings, vehicles powered by sustainable fuels, and emissions transparency.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Hytera Communications: Global mission-critical communications vendor supplying DMR, TETRA, and broadband PTT solutions to public safety and commercial customers. Authorised-dealer relationship with Servicom on one hand; direct competitive incumbent on the other, especially in EMEA.
• Motorola Solutions: Global leader in mission-critical communications (LMR, TETRA, MOTOTRBO, command centre software, video security via Avigilon). Servicom's primary OEM and channel partner; competes as a broader incumbent across radio, video, and managed services that Servicom resells and integrates.

Direct peers

• Teltronic: Spanish mission-critical communications vendor supplying TETRA, LTE, and command-and-control solutions to public safety, transport, and industrial customers. Direct peer in scope of mission-critical comms integration and ICCS/command-centre offerings that overlap with Servicom's portfolio.
• Simoco Group: UK-based mission-critical radio communications provider offering two-way radio systems, infrastructure, and managed services across public safety, utilities, and industrial sectors. Most direct UK analogue to Servicom in scope, customer mix, and integration-led business model.
• Sepura: UK-headquartered specialist in TETRA and mission-critical PMR terminals and infrastructure for public safety, utilities, and transport. Now part of Hytera. Direct product and customer-overlap peer to Servicom's TETRA-centric deployments.
• DAMM Cellular Systems: Danish provider of TETRA and LTE critical communications infrastructure for public safety, utilities, and transport. Direct peer in the mission-critical radio infrastructure layer, often competing for the same tenders as Servicom.
• Radiocoms Systems: UK-based two-way radio and wireless communications systems integrator serving enterprise, events, and public-sector clients with managed radio and coverage solutions. Direct peer in the UK enterprise mission-critical radio and managed services channel.

Regional players

• Barrett Communications: Australian designer and manufacturer of HF and VHF mission-critical radio communications equipment for defence, humanitarian, and government users. Comparable product offering to Servicom's professional two-way radio line, operating primarily outside Servicom's core UK/EMEA territory.
• Sigma Wireless Communications: Ireland-based mission-critical radio communications integrator offering TETRA, DMR, and managed radio services to public safety, utilities, and enterprise customers. Closely comparable channel integrator model to Servicom but focused on the Irish and adjacent markets.

Others

• Zetron: US-headquartered provider of integrated command and control, dispatch, and critical communications solutions serving public safety, transit, utilities, and industrial customers. Servicom's accredited reseller/integrator partner for command-centre software — comparable in adjacent dispatch/ICCS capability rather than direct radio resale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Servicom