What Pensioenfonds Zorg & Welzijn does

Pensioenfonds Zorg & Welzijn (PFZW) is the designated Dutch sector pension fund for the healthcare and welfare sector, founded in 1969 and headquartered in Zeist, the Netherlands. The fund operates as a Stichting (foundation) under Dutch law and is the mandatory pension provider for all employers in the sector, serving approximately 2.9 million participants comprising active employees, employers, and retirees across hospitals, mental-health institutions, home care, nursing homes, social work, and allied organizations. PFZW is governed by a board with representation from employer associations (ActiZ, NVZ, VGN, de Nederlandse ggz, Sociaal Werk Nederland), labor unions (CNV, FNV Zorg en Welzijn, FBZ, NU'91), and an elected pensioner representative, with oversight by a Verantwoordingsorgaan (Accountability Committee).

The core platform is a collective solidarity pension scheme (solidaire premieregeling) that, effective January 1, 2026, replaced the prior defined-benefit structure with a system of personal pension capital (persoonlijk pensioenvermogen) that adjusts with investment returns, supported by a collective investment reserve and a spreidingsvermogen (distribution capital) with a 10% annual smoothing bound. Pension administration is outsourced to PGGM N.V. Participant-facing services are delivered through the MijnPFZW digital portal (DigiD login) and employer-facing services through MijnOrganisatie (eHerkenning EH3 login), with the offering spanning old-age, partner, orphan, and disability pensions, voluntary continuation, value transfer, and an integrated pension planner.

PFZW is funded by mandatory employer and employee pension contributions (no direct participant fees) and invests the pooled capital collectively with a stated sustainability and participant-engagement mandate. The fund operates exclusively in the Netherlands and reported a coverage ratio (dekkingsgraad) of 126.0% as of December. Distribution is purely domestic and structurally non-commercial; expansion in 2024–2025 has been concentrated in digital service surface, communication tooling around the new pension system, and operational partnerships (notably with PGGM) rather than geographic or vertical expansion.

Name

Pensioenfonds Zorg & Welzijn

Legal name

Stichting Pensioenfonds Zorg en Welzijn

Website

https://pfzw.nl

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

101–250 employees

Short description

Pensioenfonds Zorg & Welzijn (PFZW) is the mandatory Dutch sector pension fund for the healthcare and welfare sector, managing pension capital for approximately 2.9 million active employees, employers, and retirees under a collective solidarity scheme.

Ownership category

akta.pro rank

Product category

Sector Pension Fund

NAICS

Pension Funds (525110)

SIC

Finance Services (6199)

akta.pro primary industry

Pension Master Trusts, Superannuation & Provident Funds (FSAAAGAB)

Keywords

• Sector pension fund
• Pension administration
• Retirement benefits
• Collective pension scheme
• Pension investments

Headquarters

HQ city

Zeist

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Pension contributions (premies): Employers and employees in the healthcare and welfare sector jointly pay contributions (premies) into the pension scheme. The contribution is calculated as a percentage of pensionable salary above a franchise threshold. PFZW invests these contributions collectively.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Pensioenfonds Zorg & Welzijn (PFZW) is the mandatory sector pension fund for the Dutch healthcare and welfare sector, managing pension accrual and payments for approximately 2.9 million participants. Its core offering is the Pensioenpakket (Pension Package), a collective scheme providing old-age pension, partner pension, orphan pension, disability pension, and risk coverage. PFZW also offers voluntary continuation, value transfer between funds, a digital pension planner, and participant/employer portals for administration and self-service.

Product overview

Pensioenfonds Zorg & Welzijn (PFZW) operates as a collective pension fund for the Dutch healthcare and welfare sector, managing pension for approximately 2.9 million participants. The offering is structured as a unified platform with multiple interrelated service modules: the MijnPFZW personal participant portal (login via DigiD) and MijnOrganisatie employer portal (login via eHerkenning) serve as the primary digital channels. The core Pensioenpakket (pension package) encompasses Ouderdomspensioen (old-age pension), Partnerpensioen (partner pension), Wezenpensioen (orphan pension), Arbeidsongeschiktheidspensioen (disability pension), and Risicodekking (risk coverage). Supporting services include Vrijwillige Voortzetting (voluntary continuation for those leaving employment), Waardeoverdracht (value transfer between pension providers), the Pensioenplanner (retirement planning tool), Uniform Pensioenoverzicht (annual statements), and Klantenservice (multi-channel support including voicebot). PFZW transitioned to a new pension scheme on January 1, 2026, moving to a collective defined contribution model with personal pension capital that adjusts with investment returns.

Differentiator

Problem solved

Functional benefit

Products and services

• Pensioenpakket (Pension Package) Collective pension package for healthcare and welfare sector workers, bundling retirement savings (Ouderdomspensioen), survivor benefits (Partnerpensioen, Wezenpensioen), disability protection (Arbeidsongeschiktheidspensioen), risk coverage (Risicodekking), and optional voluntary continuation. Targeted at all participants in the Dutch zorg en welzijn sector.
• MijnPFZW (Participant Portal) Secure personal online portal for participants to view their pension overview, manage profile settings, plan retirement, handle tax filings, upload documents, and access calculators. Login via DigiD authentication. Targeted at the 2.9 million PFZW participants (active employees, pensioners, and former employees).
• MijnOrganisatie (Employer Portal) Secure employer portal for organizations affiliated with PFZW and their administrative offices to manage pension administration, view invoices, track declaration status, and manage organizational data. Access requires eHerkenning EH3 authentication. Targeted at HR, payroll, and finance teams at affiliated healthcare and welfare sector employers.
• Pensioenplanner (Pension Planner) Online planning tool within MijnPFZW allowing participants to calculate expected pension income, model different scenarios (early/late retirement, work-hour changes), and consolidate pension data from PFZW with the Dutch national pension register (mijnpensioenoverzicht.nl). Targeted at active employees and pre-retirees planning retirement timing.
• Waardeoverdracht (Value Transfer) Service enabling transfer of accrued pension entitlements between PFZW and other pension providers upon job change, processed through the sector-wide mijnwaardeoverdracht.nl platform. Includes automatic consolidation of small pension pots (between €2.01 and €632.63 gross per year, 2026 thresholds). Targeted at employees changing jobs within or outside the healthcare and welfare sector.
• Vrijwillige Voortzetting (Voluntary Continuation) Optional self-paid pension continuation that allows participants to maintain pension accrual and insurance coverage when leaving employment, taking unpaid leave, becoming sick, or working reduced hours near AOW age. Targeted at participants temporarily outside active sector employment.

Quantifiable outcome

• 126.0% dekkingsgraad (coverage ratio) as of December — indicating the fund's financial resilience.
• +1 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature4 records

Partnerships

One partnership is on record.

• PGGM N.V.coreImplementation/ SI/ Consulting PartnerPFZW has outsourced its pension administration to PGGM N.V. and its group entities. PGGM processes personal data, manages pension calculations, and handles pension payments on behalf of PFZW. PGGM is based in the Netherlands. PFZW retains oversight and governance.

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• BpfBouw: Dutch sector pension fund for the construction industry, also organized as a Stichting with mandatory employer affiliation. Comparable in operating model, sector-pension structure, and exposure to the same Dutch pension reform transition.
• ABP: The largest Dutch sector pension fund, serving government and education employees under a similar obligatoire sector-affiliation model. Directly comparable in structure (Stichting, bedrijfstakpensioenfonds), regulatory regime (DNB/AFM), and transition to the new Dutch pension system.
• Pensioenfonds Vervoer: Dutch sector pension fund for the transport sector and explicitly referenced as related-party governance overlap in PFZW's board (board member Ilse van der Weiden is also a board member of Pensioenfonds Vervoer). Same regulatory and transition dynamics.
• PME (Pensioenfonds Metaal & Techniek): Dutch sector pension fund for metal and technology employees at smaller companies. Same regulatory, governance, and product structures as PFZW, navigating identical Dutch pension reform requirements.
• Pensioenfonds Huisartsen: Dutch sector pension fund for general practitioners; explicitly named in PFZW board member Kim Haasbroek's external roles as audit committee chair. A smaller but structurally identical sector pension fund undergoing the same regulatory transition.
• PMT (Pensioenfonds Metaal & Techniek): Dutch sector pension fund for metal and technical installation industry employees (medium-sized companies). Operates under the same obligatoire sector affiliation model and Dutch pension regulatory framework as PFZW.

Others

• MN: Dutch pension services and administration provider serving multiple Dutch sector funds (e.g., MN executes services for several smaller bedrijfstakpensioenfondsen). Comparable as a peer service-provider / administrator in the Dutch pension ecosystem that is structurally relevant to PFZW's outsourced operating model.
• PGGM N.V. The outsourced pension administrator and long-standing implementation partner for PFZW. Not a competing pension fund but a closely related ecosystem participant executing administration, data processing, and benefit payments on PFZW's behalf.
• APG: Major Dutch pension administrator and service provider, performing the same outsourced administration role for ABP and other funds. Functionally comparable to PGGM in PFZW's context, and a key sector counterpart for benchmarking operational capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/pfzwnieuws
• LinkedInlinkedin.com/company/pensioenfonds-zorg-en-welzijn

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pensioenfonds Zorg & Welzijn