Infinit-O

What Infinit-O does

Infinit-O is a privately held business process optimization (BPO) firm founded in 2005, headquartered in Pasay City, Philippines under the legal entity Infinit-O Philippines, Inc., with a Singapore parent entity (Infinit-O Global Limited). The company delivers specialized outsourced services to two primary verticals: Financial Services (investment management, asset management, hedge funds, private equity, venture capital, RIAs, FinTech, family offices, private credit) and Healthcare (hospitals and health systems, medical/dental practices, home healthcare, HealthTech, labs and diagnostics, value-based care). Its service catalog spans 9 finance lines (Fund Accounting, Portfolio Accounting, Asset Servicing, Trade Operations, Compliance Reporting, Tax Accounting, Market Data Services, Risk Management, Investor and Client Servicing), 6 healthcare lines (Revenue Cycle Management, Utilization Management, Patient Experience, Process Automation, Reporting and Analytics, Support Services), and 4 cross-industry Managed Services (Digital Transformation, L1/L2 IT Support, Accounts Receivable Order-to-Cash, A/P Procure-to-Pay). Delivery is executed from global centers in the Philippines, India, USA, and Singapore, employing 251-500 staff as a managed services provider rather than a unified software platform vendor.

The company's technology stack combines human expertise with AI-driven automation spanning process automation, anomaly detection, predictive analytics, optimization, and AI-driven patient communication (chatbots, automated reminders). Operational infrastructure is anchored by ISO 9001 and ISO 27001 certifications, HIPAA-compliant healthcare delivery, GDPR compliance, and B Corp certification (achieved September 2023) — forming a compliance posture purpose-built for regulated finance and healthcare workloads. The company does not expose a public API, SDK, or developer platform; AI capabilities are embedded into its service delivery and are described in capability terms (claims accuracy, AR automation, NLP-based compliance reviews, eligibility checks) rather than as a standalone AI product. There are no patents or trademarks disclosed in the source material.

Infinit-O operates a managed services revenue model with subscription-based, project-based, and full outsourcing engagement options, and an explicit outcome-based partnership pricing layer aligned to measurable SLAs. Go-to-market is enterprise-led, combining direct field sales for large finance and healthcare accounts with inside sales for mid-market opportunities and strategic partnerships for referral and co-sell. Pricing is quote-based and not publicly disclosed. The company has 251-500 employees, no disclosed funding rounds, no parent company, no M&A activity, and no public listing, making it a bootstrapped, founder-influenced operator. Leadership transitioned in January 2024, with co-founder Richard Eldridge moving to Executive Chairman and Manoj Shetty (former Microsoft executive) appointed CEO to drive the Vision 2026 three-year strategy unveiled in April 2024.

Name

Infinit-O

Legal name

Infinit-O Philippines, Inc.

Website

https://infinit-o.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

251–500 employees

Short description

Infinit-O is a Philippines-headquartered business process optimization firm founded in 2005, delivering outsourced finance and healthcare services across delivery centers in the Philippines, India, USA, and Singapore using AI-augmented managed services models.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Finance Services (6199), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Intercompany & Consolidation Support (Eliminations, Group Reporting Support) (BPAAAGAG)

akta.pro secondary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

Keywords

• Business process outsourcing
• Finance outsourcing services
• Healthcare revenue cycle
• Fund accounting services
• Managed IT support

Headquarters

HQ city

Pasay City

HQ country

Philippines

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed Services and Outsourcing: Infinit-O provides comprehensive business process outsourcing solutions on a managed services model, offering dedicated teams and operational support for finance and healthcare organizations. Revenue is generated through long-term contractual relationships with measurable SLA-driven outcomes.
2. Subscription-Based Services: Flexible subscription-based engagement models for digital transformation, IT support, and operational services that scale with client needs.
3. Outcome-Based Partnership: Pricing and engagement model aligned with measurable results and performance outcomes, not just time and materials.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Infinit-O is a Business Process Optimization company that delivers specialized outsourced operations for finance and healthcare organizations, including fund/portfolio accounting, trade operations, compliance and tax reporting, revenue cycle management, utilization management, patient experience, and process automation. Services are delivered through dedicated teams augmented by AI-driven automation, real-time analytics, and cybersecurity/compliance infrastructure, operating from delivery centers in the Philippines, India, the United States, and Singapore.

Product overview

Infinit-O is a Business Process Optimization (BPO) company offering a portfolio of discrete, specialized service lines for Finance and Healthcare industries rather than a unified platform. The Finance offerings include Fund Accounting, Portfolio Accounting, Asset Servicing, Trade Operations, Compliance Reporting, Tax Accounting, Market Data Services, Risk Management Solutions, and Investor and Client Servicing. The Healthcare vertical covers Revenue Cycle Management (RCM), Utilization Management, Patient Experience, Process Automation, Reporting and Analytics, and Support Services. Cross-industry Managed Services include Digital Transformation, L1/L2 IT Support, Accounts Receivable (Order-to-Cash), and A/P (Procure-to-Pay) Services. All services combine human expertise with AI-driven automation and operate across global delivery centers in India, Philippines, USA, and Singapore.

Differentiator

Problem solved

Functional benefit

Products and services

• Fund Accounting End-to-end fund accounting service covering NAV calculations, financial reporting, transaction processing, expense management, and investor reporting for investment management firms, delivered with 40% lower cost, 24-hour operational model, and day-one productivity.
• Portfolio Accounting Tailored portfolio accounting for managing individual portfolios with portfolio valuation, trade/position reconciliation, performance reporting, income/expense tracking, and tax/regulatory reporting for asset management and investment firms.
• Asset Servicing Comprehensive asset servicing including custody services, settlement operations, income collection, corporate actions management, and regulatory reporting with tax reclaim capabilities for financial institutions.
• Trade Operations Trade lifecycle management covering trade settlement and reconciliation, trade confirmation and matching, regulatory reporting, and risk mitigation for financial firms.
• Compliance Reporting Regulatory compliance solutions including SEC disclosures, Dodd-Frank Act compliance, FATCA reporting, AML and KYC reporting, transaction monitoring, and audit-ready documentation for financial firms.
• Tax Accounting Tax accounting solutions covering corporate tax return preparation, investment tax optimization, tax audit preparation and representation, global tax compliance, and tax reporting and analysis for finance organizations.
• Market Data Analytics Market intelligence services providing market data analysis, competitive intelligence, customer insights, market trend analysis, and custom research solutions for finance and investment organizations.
• Risk Management Solutions Comprehensive risk management including risk assessment and analysis, regulatory risk management, operational risk mitigation, portfolio risk monitoring, and custom risk solutions for finance organizations.
• Investor & Client Servicing Customer experience solutions for finance including investor reporting support, omnichannel client communication, client experience management, investor onboarding and documentation, and CRM support.
• Revenue Cycle Management (RCM) End-to-end healthcare revenue cycle management covering claims management, payment posting, patient billing support, and analytics and reporting with 50% average savings and HIPAA compliance for hospitals, health systems, and medical practices.
• Utilization Management Healthcare utilization management including benefits and utilization review, prior authorization, and care coordination with automation and business technology integration.
• Patient Experience Patient experience solutions covering streamlined communication, efficient appointment management, administrative support, and outcome-focused care optimization for healthcare providers.
• Healthcare Process Automation Intelligent process automation for healthcare combining AI-driven automation with human expertise, covering AI-driven communication (chatbots, appointment reminders), streamlined revenue processes, real-time patient eligibility checks, and AI-powered compliance reviews.
• Healthcare Reporting & Analytics Healthcare analytics covering patient experience insights, operational efficiency metrics, financial performance optimization, and compliance and quality assurance with advanced data-driven insights.
• Healthcare Support Services Healthcare support services including lead generation and sales support, quality assurance and compliance, technology enablement, and data-driven insights for healthcare providers.
• Digital Transformation Subscription-based digital transformation service that automates repetitive work, boosts efficiency by up to 70%, connects teams, data, and systems, and scales securely with AI-powered compliant workflows across finance and healthcare organizations.
• L1 and L2 IT Support Services 24/7 IT support services covering automated ticketing, proactive escalation, 99.9% uptime guarantee, and flexible subscription-based plans for scalable enterprise IT operations.
• Accounts Receivable (Order-to-Cash) AR automation services accelerating cash application by 25%, cutting manual effort by 90%, with 24/7 payment tracking, dashboards, custom reporting, and ERP integration capabilities for finance and healthcare organizations.
• A/P (Procure-to-Pay) Services Accounts payable automation processing invoices 50% faster with 90% error reduction, saving 30-40% in operating costs, ensuring on-time vendor payments with built-in approvals.

Quantifiable outcome

• 40%+ cost reduction in fund accounting operations
• +8 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature3 records

Partnerships

One partnership is on record.

• B Lab (B Corp Certification)coreOthers · 1 September 2023B Lab is the non-profit organization that administers B Corp certification. Infinit-O achieved B Corp certification in September 2023, demonstrating measurable ESG performance across stakeholder governance, living wage practices, Scope 1-3 carbon tracking, and responsible business operations.

Scale indicators10 records

Recent moves2 records

Expansion highlights6 records

Broad incumbents

• Teleperformance: Global leader in digital business services including finance, healthcare, and customer experience BPO. Represents the scaled incumbent benchmark Infinit-O competes against.
• TTEC Holdings: Global CX and BPO firm with healthcare and financial services segments. Competes for enterprise outsourcer RFPs with a broader portfolio than Infinit-O.
• Concentrix: Large global CX and BPO provider with healthcare RCM and financial services practices. Competes with Infinit-O for enterprise finance/healthcare outsourcing deals at a much larger scale.
• Foundever: Global CX and BPO provider (formerly Sitel + SYKES) with finance and healthcare service lines. Competes for enterprise outsourcing contracts at a larger scale.

Direct peers

• TaskUs: Mid-sized digital BPO with strong healthcare and fintech/finServ verticals. Highly comparable in size profile, delivery model (Philippines + nearshore), and digital-first positioning.
• Genpact: Global professional services and BPO firm with deep finance and accounting, risk, and compliance offerings for asset managers, banks, and healthcare payers. Closest scaled analog to Infinit-O's verticalized finance BPO model.
• WNS Holdings: BPO firm with a strong finance, accounting, and analytics practice serving investment management, insurance, and healthcare clients. Highly comparable in vertical mix, delivery footprint, and outcome-based pricing model.
• EXL Service: Analytics and operations management company with significant finance, insurance, and healthcare BPO lines. Comparable in combining domain expertise with digital transformation and AI-led automation.
• IKS Health: Healthcare-focused BPO and RCM provider combining AI-enabled technology with clinician-led operations. Most direct comparable to Infinit-O's healthcare RCM and utilization management lines.

Regional players

• Sourcefit Philippines: Philippines-headquartered BPO/managed services firm offering finance, accounting, and back-office support. Comparable regional delivery model and customer profile in the same geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@Infinitoinc
• Facebookfacebook.com/InfinitOInc
• LinkedInlinkedin.com/company/infinit-outsourcing-inc.
• Instagraminstagram.com/infinitoglobal
• TikToktiktok.com/@infinitophilippines
• Xx.com/InfinitOInc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infinit-O