RelateCare

What RelateCare does

RelateCare is a healthcare communications and patient engagement services company that delivers technology-enabled managed services to large US health systems, academic medical centers, and children's hospitals. Founded in 2013 as a joint venture between Cleveland Clinic and the Irish contact-center operator Rigneydolphin, the company combines inherited clinical-protocol expertise with operating experience in 24/7 contact-center delivery. Its core portfolio spans three service lines: Access and Revenue Cycle Solutions (24/7/365 patient contact centers acting as a seamless extension of client operations), Care Coordination and Clinical Solutions (RN-, medical-assistant-, and health-coach-led teams that update client EHRs in real time), and Healthcare Consulting Services (workflow and revenue-cycle optimization). Supporting sub-products include Post-Discharge Follow-Up Programs, Nurse Triage, and Appointment Scheduling.

RelateCare operates from a cross-border Ireland-US footprint with offices in Waterford (global HQ), Tralee, Cleveland (US HQ), and Sherwood, Arkansas, employing 1,100-1,400 staff. The company serves more than 20 major healthcare organizations including 4 of the 10 top-ranked US hospitals, with named customers such as Stanford Children's Health, Cleveland Clinic, Duke Health, UW Medicine, Michigan Medicine, Washington University Physicians, VNA Health Group, and MedStar Washington Hospital Center. Quantified outcomes include a documented post-discharge readmission reduction from 13% to 8% for contacted versus non-contacted cardiac patients at MedStar Washington Hospital Center. The technology stack integrates with EHRs in real time and is layered with decision-tree-driven patient access workflows, Epharmix SMS-based remote monitoring, and Genesys cloud-AI contact-center orchestration following a June 2025 partnership.

RelateCare's business model is B2B enterprise managed services and professional services sold via direct enterprise sales with custom contracts. The company holds HIPAA, ISO/IEC 27001:2022, and GDPR compliance, and is supported by Enterprise Ireland for international expansion. It became part of the Akusus Group in 2022 alongside Rigneydolphin, and was acquired by Huron Consulting Group (NASDAQ: HURN) in June 2026, with Huron guiding approximately $30 million in RBR contribution during 2026. Prior to the acquisition, MML Growth Capital Partners Ireland invested growth capital in October 2019.

Name

RelateCare

Legal name

RelateCare, LLC

Website

https://relatecare.com

Company type

Private

Founded year

2013

Operating status

Acquired

Headcount range

51–100 employees

Short description

RelateCare is a Cleveland-Waterford-based healthcare communications company that provides AI-enabled 24/7 patient access, revenue cycle, and RN-led clinical coordination services to large US health systems, academic medical centers, and children's hospitals, including 4 of the top 10 ranked US hospitals. It was acquired by Huron Consulting Group in June 2026.

Ownership category

akta.pro rank

Product category

Healthcare Patient Access Services

NAICS

Other Ambulatory Health Care Services (6219), Ambulatory Health Care Services (621)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Care Coordination, Referral Management & Transitions-of-Care Pathways (HLACAGAL)

akta.pro secondary industries

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Patient Financial Engagement (Estimates, Billing Presentment, Payments) (HLACAEAI)

Keywords

• Patient access services
• Revenue cycle management
• Clinical care coordination
• Healthcare contact center
• Nurse triage services

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed Healthcare Services: Provides AI-enabled clinical and patient access managed services to healthcare organizations. Revenue recognized as part of Huron Consulting Group's operations post-acquisition in June 2026, expected to contribute approximately $30 million in RBR during 2026.
2. Healthcare Consulting: Consulting services combining deep clinical and front-end revenue cycle expertise to optimize processes and drive sustainable operational improvements.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

RelateCare provides AI-enabled clinical and patient access managed services to healthcare organizations, operating patient contact centers with 24/7/365 support, RN-led care coordination with real-time EHR updates, post-discharge follow-up programs, nurse triage, appointment scheduling, and healthcare consulting to improve patient throughput, scheduling efficiency, and revenue cycle performance.

Product overview

RelateCare is a healthcare communications and services organization offering a unified platform of technology-enabled managed services. The core portfolio consists of three main service lines: Access and Revenue Cycle Solutions (24/7 contact center operations), Care Coordination and Clinical Solutions (RN-led clinical team for patient support and EHR updates), and Healthcare Consulting Services (workflow optimization and revenue cycle expertise). Supporting sub-products include Post-Discharge Follow-Up Programs, Nurse Triage Solutions, and Appointment Scheduling. The company operates as an AI-enabled solution provider, acquired by Huron Consulting Group in June 2026.

Differentiator

Problem solved

Functional benefit

Products and services

• Access and Revenue Cycle Solutions Patient contact centers providing 24/7/365 support as a seamless extension of in-house healthcare operations, enhancing patient access, optimizing revenue cycle processes, and unlocking greater financial and operational efficiencies for large health systems.
• Care Coordination and Clinical Solutions Clinical team of Registered Nurses, Medical Assistants, and Health Coaches that integrates with clients' internal teams to enhance patient support before and after appointments, with RNs updating Electronic Health Records in real time.
• Healthcare Consulting Services Consulting team combining deep clinical and front-end revenue cycle expertise to uncover challenges, refine workflows, and optimize processes for enhanced access and financial performance across healthcare access, revenue cycle, and contact center operations.
• Post-Discharge Follow-Up Program Standardized patient-calling program that extends care beyond hospital walls through follow-up calls, reducing costly readmissions and improving patient satisfaction scores.
• Nurse Triage Solutions 24/7 nurse triage services providing telephonic triage, symptom screening, and clinical protocols for patient assessment and appropriate care routing.
• Appointment Scheduling Comprehensive scheduling solutions optimizing patient access pathways, streamlining scheduling practices, and coordinating care models for improved healthcare delivery efficiency.

Quantifiable outcome

• Post-discharge program reduced readmission rates from 13% to 8% for contacted vs non-contacted cardiac patients
• +3 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered flagship, core and major.

• Huron Consulting GroupflagshipStrategic or Co-development Partner · 3 June 2026RelateCare was acquired by Huron in June 2026. The acquisition combines Huron's care transformation and patient access expertise with RelateCare's technology-enabled managed services to improve patient access, throughput, and operational performance across health systems. Huron expects RelateCare to contribute approximately $30 million in RBR during 2026.
• GenesyscoreTechnology or Integration · 18 June 2025Strategic partnership with Genesys, a global cloud leader in AI-powered experience orchestration and contact center technology, to modernize global healthcare contact center operations.
• EpharmixcoreTechnology or Integration · 28 June 2018Partnership with Epharmix, leader in evidence-based remote patient monitoring, to offer comprehensive and scalable patient engagement solutions. Combines RelateCare's clinical care programs with Epharmix's SMS text and phone-based disease-specific monitoring.
• FTI ConsultingmajorStrategic or Co-development Partner · 31 May 2018Partnership with FTI Consulting, an independent global business advisory firm, to provide outsource solutions in patient access.
• NAHAM (National Association of Healthcare Access Management)coreOthers · 3 May 2018Official Business Partner Member of NAHAM. Active participation in annual conferences and patient access week celebrations.
• Cleveland ClinicflagshipStrategic or Co-development Partner · 1 January 2013Original joint venture partner. RelateCare was founded as joint venture between Rigneydolphin and Cleveland Clinic following relationship that began in 2009. Combines Cleveland Clinic's healthcare expertise with contact center excellence.
• Rigneydolphin GroupflagshipStrategic or Co-development Partner · 1 January 2013Original joint venture partner with over 25 years contact center experience. Founding partner alongside Cleveland Clinic.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Carenet Health: Carenet Health is one of the most direct competitors to RelateCare, providing 24/7 nurse triage, patient engagement, healthcare contact center services, and care coordination solutions to health systems, payers, and providers across the US — overlapping heavily with RelateCare's core service lines.
• Access Healthcare: Access Healthcare provides revenue cycle management, patient access, and healthcare BPO services to hospitals and health systems globally. Strong overlap with RelateCare's revenue cycle and patient access service lines.
• Huron Consulting Group: Huron Consulting Group, RelateCare's parent company post-June 2026 acquisition, is itself a healthcare consulting peer offering care transformation, revenue cycle, and patient access consulting — the very capabilities RelateCare extends through managed services.
• GeBBS Healthcare Solutions: GeBBS Healthcare Solutions provides revenue cycle management, medical coding, and healthcare BPO services to hospitals and physician groups. Directly comparable to RelateCare's revenue cycle and patient access offerings.
• West (Intrado): Intrado (formerly West Corporation) provides healthcare communication, patient outreach, and notification solutions to hospitals and health systems — closely aligned with RelateCare's patient engagement and contact center capabilities.

Broad incumbents

• Conduent: Conduent is a large diversified business process services provider with significant healthcare-specific patient engagement, member outreach, and contact center operations that compete with RelateCare's offerings in the broader healthcare BPO market.
• Cognizant: Cognizant provides large-scale healthcare business process services, digital health, and consulting to payers and providers globally. Overlaps with RelateCare in patient access, care coordination, and revenue cycle management as part of a much broader portfolio.
• Accenture: Accenture is a global consulting and services giant with a substantial healthcare practice covering patient access transformation, care coordination, and revenue cycle — competing with RelateCare on large health system engagements.
• Optum (UnitedHealth Group): Optum is the largest healthcare services and innovation company in the US, providing revenue cycle, care coordination, and patient engagement at massive scale across payers and providers — directly competing with RelateCare for health system outsourcing contracts.
• NTT Data Services: NTT Data is a global IT services and consulting firm with a strong healthcare practice delivering patient access, revenue cycle, and digital health solutions to providers — overlapping with RelateCare's enterprise healthcare services portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/relatecare
• Facebookfacebook.com/relatecare
• LinkedInlinkedin.com/company/relatecare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RelateCare