nCloud Integrators
nCloud Integrators is a professional services firm that implements and optimizes Customer Success (Gainsight), People Analytics (Visier), and Professional Services Automation (Rocketlane) platforms for B2B SaaS firms and enterprises, delivering go-lives in 4-8 weeks via its proprietary Accelerate Methodology.
- Company typePrivate
- Founded2018
- HeadquartersPowell, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
nCloud Integrators firmographics
Firmographics- Name
- nCloud Integrators
- Legal name
- nCloud Integrators
- Website
- https://ncloudintegrators.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- nCloud Integrators is a professional services firm that implements and optimizes Customer Success (Gainsight), People Analytics (Visier), and Professional Services Automation (Rocketlane) platforms for B2B SaaS firms and enterprises, delivering go-lives in 4-8 weeks via its proprietary Accelerate Methodology.
- Ownership category
- akta.pro rank
nCloud Integrators industry classification
Industry- Product category
- Customer Success Software Implementation Services
- NAICS
- Computer Systems Design and Related Services (54151), Other Scientific and Technical Consulting Services (54169), Professional and Management Development Training (611430)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Infrastructure, Networking & Systems Administration Training (BPAEANAJ)
Keywords
Where nCloud Integrators is headquartered
LocationHeadquarters
- HQ city
- Powell
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
nCloud Integrators business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Software Implementation Services: Professional services for implementing Customer Success, Professional Services, and People Analytics software platforms (Gainsight, Visier, Rocketlane). Engagements include strategic discovery, solution build workshops, data integration, training, and go-live support typically within 4-8 weeks.
- Gainsight Expert Services: Ongoing administration and optimization services for clients to stay on track with Customer Success initiatives after initial implementation. Includes ongoing Gainsight management, process improvements, and expert guidance.
- CS Strategic Services: Executive-level strategic consulting to help organizations define and improve their customer success processes, organizational structure, and operational frameworks.
- Blueprint for Gainsight Services: Strategic business review engagements including CS organization assessment and Gainsight platform usage evaluation with customized recommendations.
- Amplify Health Scorecard Services: Analysis engagements to identify optimal ways to measure customer health within an organization, including stakeholder workshops and detailed specifications.
- Custom Gainsight Training Solutions: Company and role-specific training using real-world examples from customer's Gainsight instance, including CSM end-user adoption training and administration readiness training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Professional Services Engagements - Custom Pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
nCloud Integrators product offering
Product offeringCore offering
nCloud Integrators is a professional services firm that implements, configures, and optimizes Customer Success (Gainsight, Planhat, SupportLogic), Professional Services Automation (Rocketlane), and People Analytics (Visier) software platforms for enterprise and mid-market clients. Its core engagement is the Accelerate Methodology, a strategy-plus-implementation framework that delivers go-lives within 4-8 weeks, complemented by data integration work, ongoing expert/administration services, strategic CS consulting, and role-specific training.
Product overview
nCloud Integrators is a professional services firm specializing in Customer Success, People Analytics, and Professional Services software implementations. The company offers implementation and optimization services across three primary platforms: Gainsight (customer success platform), Visier (people analytics platform), and Rocketlane (professional services automation platform). Their core offering is the Accelerate Methodology, a proven implementation framework combining strategy, enablement, and implementation that delivers go-lives within 4-8 weeks. Post-implementation, they offer Expert Services for ongoing optimization, Custom Training Solutions for CSMs and administrators, and strategic consulting services. Recent additions include a Predictive AI Customer Health Score Analysis Tool for Gainsight customers and SupportLogic Accelerate Services for AI-powered customer signal analysis.
Differentiator
Problem solved
Functional benefit
Products and services
- Gainsight Implementation & Optimization Implementation and optimization services for the Gainsight customer success platform, helping organizations go live and achieve measurable impact from day one with a clear CS strategy, data integration, playbooks, CTAs, health scores, and reporting.
- Gainsight Expert Services Ongoing Gainsight expert/administration services to help clients stay on track with Customer Success initiatives after initial implementation, including strategic guidance, technical support, and process improvements.
- Visier Implementation & Optimization Implementation and optimization services for the Visier people analytics platform, delivering trusted workforce insights and enabling data-driven HR decisions through configuration and data integrations.
- Visier Migration Service Migration services to move organizations to the Visier platform, ensuring accurate dataset setup and data integrity during transition.
- Visier Expert Services Ongoing Visier expert/administration services for clients who have completed initial implementation, including platform administration and optimization support.
- Rocketlane Implementation & Optimization Implementation and optimization of the Rocketlane customer onboarding and Professional Services Automation platform, bringing structure and visibility to project delivery via a phased 5-phase methodology.
- AI Driven Workforce Evolution Professional services helping organizations navigate AI-driven transformation in professional services, focusing on operational, economic, and human dimensions of workforce evolution.
- Customer Success Strategic Services Executive-level strategic consulting to help organizations define and improve their customer success processes, organizational structure, and operational frameworks.
- Blueprint for Gainsight Services Strategic business review engagements including Customer Success organization assessment and Gainsight platform usage evaluation with customized recommendations for maximizing platform ROI.
- Amplify Health Scorecard Services Analysis engagements to identify optimal ways to measure customer health within an organization, including stakeholder workshops and detailed specifications for health score design.
- Custom Gainsight Training Solutions Company and role-specific Gainsight training programs using real-world examples from the customer's Gainsight instance, including CSM end-user adoption training and administration readiness training.
- SupportLogic Accelerate Services Implementation services for the SupportLogic Support Experience platform, including go-live support and integration with Gainsight for AI-based real-time customer signal analysis.
- Predictive AI Customer Health Score Analysis Tool Proprietary AI tool offering deep analysis of Gainsight customer health scores and their ability to predict customer behaviors such as renewals, churn, and upsell opportunities using AI-based analysis.
- Professional Services Hybrid Delivery Consulting engagement supporting organizations in designing and operating hybrid delivery models for professional services teams.
- Professional Services Growth Consulting engagement supporting growth initiatives and operational scaling for professional services organizations.
Quantifiable outcome
- 25% reduction in time spent on data management (KeHE case)
- +5 more outcomes
Companies that use nCloud Integrators
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles3 records
nCloud Integrators technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability2 records
Feature4 records
nCloud Integrators partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and strategic.
- VisiercorenCloud Integrators is Visier's preferred implementation and expert services partner, specializing in Visier configuration and data integrations. Named Visier's 2026 Americas Partner of the Year, reflecting excellence in helping customers turn people data into workforce intelligence decisions.
- RocketlanecorenCloud Integrators is Rocketlane's preferred implementation and expert services partner. Offers Rocketlane Accelerate Quickstart Service with collaborative implementation approach including five phases: Kickoff, Initialize, Build, Activate, and Run. Typically achieves go-lives within weeks.
- SupportLogicstrategicnCloud Integrators joined SupportLogic as a SupportLogic PX+ Partner (implementation partner). Offers SupportLogic Accelerate Software Implementation and SupportLogic Accelerate for Gainsight services to help customers implement and get value quickly from the Support Experience platform.
- TSIA (Technology & Services Industry Association)strategicCo-published white paper 'Successfully Navigating the Changing Priorities of Professional Services' and lead joint sessions at TSIA World ENVISION and TSIA World INTERACT conferences on professional services and CS convergence topics.
- GainsightcoreCertified Gainsight partner and market leader in Gainsight implementations with the most Gainsight-certified employees outside of Gainsight. Offers Accelerate Methodology for Gainsight implementations, Expert Services, and ongoing administration support.
- PlanhatstrategicGlobal strategic partnership announced between Planhat and nCloud Integrators for customer success platform implementation and optimization services.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
nCloud Integrators competitors and assessment
Company assessmentBroad incumbents
- Huron Consulting Group: Professional services firm with technology and customer-facing practices serving mid-market and enterprise clients. Comparable as a competing implementation/consulting partner, though broader and less CS-platform specialized.
- Slalom: Global consulting firm with a Customer Experience and technology implementation practice. Competes with nCloud for enterprise CS transformation engagements, though Slalom offers a much wider service portfolio across industries and geographies.
- Deloitte: Big Four consulting firm with digital and customer transformation practices (Deloitte Digital). Overlaps with nCloud on enterprise CS technology programs at the largest end of the market, with broader advisory and managed services.
- Accenture: Global professional services firm with large-scale customer experience, Salesforce and Gainsight-adjacent delivery capabilities. Competes with nCloud for large enterprise CS platform programs; differentiated by global scale rather than CS-specialist depth.
- Simplus (Infosys): Salesforce and CRM systems integrator (now part of Infosys) that delivers enterprise implementations at global scale. Comparable to nCloud as a competing implementation partner, though Simplus is broader and far larger rather than CS-niche specialized.
Direct peers
- GainGrow: Specialist Gainsight implementation and Customer Success consultancy. Directly comparable to nCloud in vendor alignment, delivery scope (implementation, optimization, training) and mid-to-enterprise customer base.
- Catalyst: Customer Success consultancy with deep Gainsight implementation and CS strategy practice. Comparable as a competing boutique partner targeting the same CS-platform buyer with strategy-to-implementation offerings.
- CSM Practice: Customer Success-focused consulting firm that supports CS platform implementations and operating model design. Overlaps with nCloud on CS strategy and Gainsight-adjacent engagements for B2B SaaS customers.
Others
- TTEC: Global customer experience and BPO services provider with a digital/CX technology practice. Adjacent rather than directly competing — TTEC delivers ongoing CX operations while nCloud delivers CS platform implementations — but both serve the same enterprise CS buyer.
- TSIA (Technology & Services Industry Association): Industry association for technology and services organizations. Not a direct competitor but a strategic partner to nCloud on PS/CS thought leadership and research, providing ecosystem adjacency and credibility in the same buyer universe.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
nCloud Integrators social profiles
Digital presencenCloud Integrators compliance and trust
Trust signalCompliance1 record
nCloud Integrators financial estimates
Financial estimateRevenue estimate
Valuation estimate
nCloud Integrators leadership team
Management profileNumber of profiles
Profiles5 records
nCloud Integrators funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
nCloud Integrators M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about nCloud Integrators
What does nCloud Integrators do?
nCloud Integrators is a professional services firm that implements, configures, and optimizes Customer Success (Gainsight, Planhat, SupportLogic), Professional Services Automation (Rocketlane), and People Analytics (Visier) software platforms for enterprise and mid-market clients. Its core engagement is the Accelerate Methodology, a strategy-plus-implementation framework that delivers go-lives within 4-8 weeks, complemented by data integration work, ongoing expert/administration services, strategic CS consulting, and role-specific training.
Is nCloud Integrators a public or private company?
nCloud Integrators is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was nCloud Integrators founded?
nCloud Integrators was founded in 2018. It employs 11 to 50 people.
Where is nCloud Integrators based?
nCloud Integrators is headquartered in Powell, United States, in the North America region.
How does nCloud Integrators make money?
Six revenue lines are on record. Software Implementation Services are the primary driver. The others are gainsight Expert Services, CS Strategic Services, blueprint for Gainsight Services, amplify Health Scorecard Services and custom Gainsight Training Solutions.
Who are nCloud Integrators's main competitors?
Broad incumbents on record are Huron Consulting Group, Slalom, Deloitte, Accenture and Simplus (Infosys). Direct peers are GainGrow, Catalyst and CSM Practice. Others are TTEC and TSIA (Technology & Services Industry Association).
Does nCloud Integrators have an API?
No public API is recorded for nCloud Integrators.
What industry is nCloud Integrators in?
nCloud Integrators's product category is Customer Success Software Implementation Services. Its primary akta.pro industry code is BPAEANAJ, Infrastructure, Networking & Systems Administration Training. Its NAICS code is 54151 and its SIC code is 7372.