SeeClickFix
SeeClickFix is a cloud-based 311 CRM platform, now operating as a CivicPlus-owned product brand, that enables residents to report issues and request municipal services while giving local governments tools to manage work orders, track requests, and automate citizen engagement across digital channels.
- Company typePrivate
- Founded2008
- HeadquartersNew Haven, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What SeeClickFix does
SeeClickFix, founded in 2008 and headquartered in New Haven, Connecticut, provides a cloud-based 311 CRM platform that enables residents to report issues, identify repair needs, share feedback, and ask questions of their local government leaders through web, mobile, SMS, and chat channels. For municipal governments, the platform — branded as 'SeeClickFix 311 CRM by CivicPlus' — powers work order management and transparent citizen request workflows. The product is a core component of the CivicPlus civic technology ecosystem, which bundles it with AI-powered call centers (via Amazon Connect), municipal websites, and emergency alert systems.
The underlying technology is a SaaS citizen request management and work order tracking system with AI-augmented process automation. Approximately 40% of resident inquiries are resolved by AI without escalation to live agents, leveraging Amazon Connect integration for intelligent routing and automated responses. The platform supports multi-channel citizen engagement and integrates with the broader CivicPlus operational framework for unified municipal digital engagement.
SeeClickFix generates revenue through SaaS subscription licensing to local government customers on an annual billing cadence. Pricing is quote-based, reflecting standard enterprise B2B government software procurement. The company employs 11-50 people and operates with a dual go-to-market motion: direct enterprise field sales to municipal administrators and channel distribution through CivicPlus. Its primary customer segment is local government municipalities seeking to improve citizen engagement and operational transparency.
SeeClickFix firmographics
Firmographics- Name
- SeeClickFix
- Website
- https://seeclickfix.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SeeClickFix is a cloud-based 311 CRM platform, now operating as a CivicPlus-owned product brand, that enables residents to report issues and request municipal services while giving local governments tools to manage work orders, track requests, and automate citizen engagement across digital channels.
- Ownership category
- akta.pro rank
SeeClickFix industry classification
Industry- Product category
- Civic Technology / 311 CRM Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Service, Support & Contact Center CRM (HDAEAFAC)
- akta.pro secondary industries
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL)
Keywords
Where SeeClickFix is headquartered
LocationHeadquarters
- HQ city
- New Haven
- HQ country
- United States
- HQ region
- North America
Markets served
SeeClickFix business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription - Government Licensing: SeeClickFix generates revenue through SaaS subscription licensing to local government customers. The product is sold as a 311 CRM platform with per-administration or per-municipality licensing. Pricing is quote-based and not publicly disclosed, indicating enterprise B2B sales motion typical of government software procurement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Government Subscription |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
SeeClickFix product offering
Product offeringCore offering
SeeClickFix sells a cloud-based 311 CRM platform (SeeClickFix 311 CRM by CivicPlus) that lets residents report non-emergency issues, submit service requests, and provide feedback to local government, while giving municipal staff tools to triage, track, and resolve work orders. The platform supports multiple digital channels (web, mobile, SMS, chat) and is sold on an annual subscription basis to city and municipal governments.
Product overview
SeeClickFix offers a single unified product: SeeClickFix 311 CRM by CivicPlus. This 311 solution enables residents to report issues, identify repair needs, share feedback, and ask questions of local government leaders. The platform powers efficient and transparent workflows for local governments, fostering accountability and trust between governments and residents to co-create clean, safe, and happy communities.
Differentiator
Problem solved
Functional benefit
Products and services
- SeeClickFix 311 CRM A cloud-based 311 customer relationship management solution that empowers residents to report issues, identify repair needs, share feedback, and ask questions of their local government leaders, while enabling local government staff to manage, track, and resolve work orders through efficient, transparent workflows.
Quantifiable outcome
- 40% reduction in call wait times and 25-30% staff time savings
- +2 more outcomes
Companies that use SeeClickFix
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles1 record
SeeClickFix technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature3 records
SeeClickFix partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- CivicPluscoreSeeClickFix operates as SeeClickFix 311 CRM by CivicPlus, meaning CivicPlus owns and distributes the SeeClickFix product as part of its comprehensive civic technology platform. The product is branded and marketed under the CivicPlus ecosystem, which provides a complete suite of municipal digital engagement solutions including AI-powered call centers, municipal websites, and emergency alert systems.
Recent moves6 records
Expansion highlights3 records
SeeClickFix competitors and assessment
Company assessmentBroad incumbents
- CivicPlus: Parent company of SeeClickFix and broader civic engagement platform provider offering websites, AI call centers, and emergency alerts bundled with SeeClickFix 311 CRM. Operates the same municipal customer base with overlapping capabilities.
- Tyler Technologies: Large enterprise software provider for local and state government, including citizen request, ERP, and public sector CRM modules that compete with SeeClickFix 311 CRM in the municipal wallet.
- Granicus: Government experience platform offering citizen engagement, communications, and service-request capabilities directly overlapping with SeeClickFix's 311/citizen CRM focus.
- Accela: Government technology platform with civic engagement, permitting, and service-request modules that compete with SeeClickFix for municipal 311 and citizen CRM budgets.
- Salesforce for Government: General-purpose CRM with a public sector vertical offering citizen service, case management, and 311-adjacent capabilities that compete for the same municipal IT budget.
- Microsoft Dynamics 365 Customer Service: Enterprise CRM and customer service platform with government deployments; competes as a broader alternative to single-purpose 311 CRM solutions like SeeClickFix.
Direct peers
- QAlert (by QScend Technologies): Direct competitor to SeeClickFix 311 CRM, offering citizen request management and work order software specifically targeted at local government 311 workflows.
- OpenCities (by Granicus): Citizen engagement platform used by municipalities for issue reporting and 311 service request management, closely aligned with SeeClickFix's core product.
- Cityworks (Trimble): GIS-centric asset, work order, and citizen request management platform widely used by municipalities and public works, overlapping with SeeClickFix's work order management functionality.
Emerging players
- Dude Solutions (AssetWorks / Brightly): Asset and work order management platform serving municipalities and public sector, partially overlapping with SeeClickFix's work order and citizen request management capabilities.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
SeeClickFix social profiles
Digital presenceSeeClickFix financial estimates
Financial estimateRevenue estimate
Valuation estimate
SeeClickFix leadership team
Management profileNumber of profiles
Profiles1 record
SeeClickFix funding detail
Funding detailFunding overview
Funding rounds3 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SeeClickFix M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SeeClickFix
What does SeeClickFix do?
SeeClickFix sells a cloud-based 311 CRM platform (SeeClickFix 311 CRM by CivicPlus) that lets residents report non-emergency issues, submit service requests, and provide feedback to local government, while giving municipal staff tools to triage, track, and resolve work orders. The platform supports multiple digital channels (web, mobile, SMS, chat) and is sold on an annual subscription basis to city and municipal governments.
Is SeeClickFix a public or private company?
SeeClickFix is a private company. It is classified as corporate owned and is currently operating.
When was SeeClickFix founded?
SeeClickFix was founded in 2008. It employs 11 to 50 people.
Where is SeeClickFix based?
SeeClickFix is headquartered in New Haven, United States, in the North America region.
How does SeeClickFix make money?
One revenue line is on record: saaS Subscription - Government Licensing.
Who are SeeClickFix's main competitors?
Broad incumbents on record are CivicPlus, Tyler Technologies, Granicus, Accela, Salesforce for Government and Microsoft Dynamics 365 Customer Service. Direct peers are QAlert (by QScend Technologies), OpenCities (by Granicus) and Cityworks (Trimble). Dude Solutions (AssetWorks / Brightly) is listed as an emerging player.
Does SeeClickFix have an API?
No public API is recorded for SeeClickFix.
What industry is SeeClickFix in?
SeeClickFix's product category is Civic Technology / 311 CRM Software. Its primary akta.pro industry code is HDAEAFAC, Customer Service, Support & Contact Center CRM, with a secondary code of BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms. Its NAICS code is 51821 and its SIC code is 7372.