Walker Information
Walker Information is a private Indianapolis-based Experience Management (XM) consulting firm that advises enterprise clients on Customer, Employee, and Patient Experience programs, delivering its services primarily through a Platinum-tier partnership with the Qualtrics XM platform across multiple verticals.
- Company typePrivate
- Founded1940
- HeadquartersIndianapolis, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Walker Information does
Walker Information, operating under the trade names "Walker" and "Walker XM," is a private professional services firm headquartered in Indianapolis, United States, specializing in Experience Management (XM) consulting with a stated heritage of approximately 85 years (founded circa 1939/1940). The company positions itself as an "all-around" XM advisor — a hybrid of technical and organizational specialists — focused on turning customer, employee, and patient experience data into operational direction for enterprise clients.
Walker's service portfolio spans Customer Experience (CX), Employee Experience (EX), and Patient Experience (PX) programs, with named case studies in CX/EX/PX delivery for enterprise clients including ServiceNow, Johnson Controls, and Altair Global. Its core technology dependency is the Qualtrics XM platform: Walker became a charter member and Platinum Qualtrics Consulting Partner of the Qualtrics Partner Network (QPN) in 2017, and Qualtrics software underpins the firm's delivery model across six marketed verticals (Consumer Goods + Services, Financial Services, Government, Healthcare, Retail + Hospitality, and Technology + Telecom).
Walker generates revenue through custom, quote-based professional services engagements — advisory, program design, analysis, and ongoing optimization — priced on project scope rather than disclosed unit pricing. Go-to-market is direct enterprise sales, supported by content marketing channels including a corporate LinkedIn page, a YouTube channel, an active blog, case studies, industry reports, and the company-hosted "CX Leader Podcast." The firm employs 51-100 staff, reports no subsidiaries, has no disclosed funding or M&A activity, and carries no public listing.
Walker Information firmographics
Firmographics- Name
- Walker Information
- Legal name
- Walker
- Website
- https://walkerinfo.com
- Company type
- Private
- Founded year
- 1940
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Walker Information is a private Indianapolis-based Experience Management (XM) consulting firm that advises enterprise clients on Customer, Employee, and Patient Experience programs, delivering its services primarily through a Platinum-tier partnership with the Qualtrics XM platform across multiple verticals.
- Ownership category
- akta.pro rank
Where Walker Information is headquartered
LocationHeadquarters
- HQ city
- Indianapolis
- HQ country
- United States
- HQ region
- North America
Markets served
Walker Information business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Professional Services: Consulting and implementation services for XM transformation projects using Qualtrics platform. The firm provides advisory services, program design, analysis, and ongoing support to help clients maximize their Qualtrics investment.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Walker Information product offering
Product offeringCore offering
Walker Information provides Experience Management (XM) consulting services that help enterprise clients leverage the Qualtrics XM platform for customer experience (CX), employee experience (EX), and patient experience (PX) initiatives. The firm delivers strategy, implementation, analysis, and ongoing advisory services to turn XM data into actionable direction and to drive organizational change across industries such as consumer goods, financial services, government, healthcare, retail/hospitality, and technology/telecom.
Product overview
Walker Information is an all-around Experience Management (XM) consulting firm—a blend of technical and organizational specialists that help businesses thrive. As a Platinum Qualtrics Consulting Partner and founding member of the Qualtrics Partner Network since 2017, the company positions Qualtrics as the foundational XM platform powering its service delivery. The core offering is professional consulting services that help clients turn data into direction, drive change, and achieve measurable outcomes across financial impact, operational efficiency, data-driven decision-making, and retention/satisfaction.
Differentiator
Problem solved
Functional benefit
Products and services
- Experience Management Consulting Services Professional consulting services helping businesses leverage the Qualtrics Experience Management (XM) platform to drive organizational change, improve business outcomes, and maximize return on their Qualtrics investment. Services span strategy, implementation, analysis, and ongoing optimization across CX, EX, and PX domains for enterprise clients.
Companies that use Walker Information
Customer profileNamed customers3 records
Segments9 records
Ideal customer profiles1 record
Walker Information technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Walker Information partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- QualtricscoreWalker Information is a charter member of the Qualtrics Partner Network (QPN) since 2017, holding Platinum Qualtrics Consulting Partner status. As a founding partner, they provide professional services combining Qualtrics XM software with consulting expertise to help clients turn data into direction and drive organizational change.
Scale indicators2 records
Recent moves4 records
Expansion highlights4 records
Walker Information competitors and assessment
Company assessmentBroad incumbents
- TTEC (ttec.com): TTEC's CX advisory and analytics group competes for enterprise experience design and customer-insights engagements, sharing Walker's interest in financial services, healthcare, and technology verticals.
- Accenture: Accenture's customer experience practice competes for enterprise XM transformations and operates at a global scale Walker cannot match, frequently partnering with the same Qualtrics, Medallia, or Adobe platforms.
- Concentrix: Concentrix operates a large CX design and advisory practice that competes with Walker for enterprise customer experience strategy, design, and analytics engagements across verticals.
- Qualtrics: Qualtrics is the XM platform on which Walker builds its services and operates the Qualtrics Partner Network; it is the incumbent ecosystem anchor and the most directly economically linked counterparty, also competing for some strategic advisory work.
- Deloitte (Deloitte Digital): Deloitte Digital delivers large-scale Qualtrics and competing XM transformations for the same Fortune 500 buyer as Walker, serving as a broad incumbent that competes for the same enterprise CX/EX transformation engagements.
Direct peers
- Maritz (formerly MaritzCX): Maritz is one of the longest-running customer and employee experience research and consulting firms in North America and a direct historical peer to Walker in B2B CX measurement, loyalty, and experience advisory work.
- Slalom: Slalom is a mid-size, U.S.-centric management and technology consultancy with deep Qualtrics implementation partnerships, overlapping directly with Walker's enterprise XM consulting offering and target buyer.
- West Monroe: West Monroe is a U.S.-based technology and management consultancy with comparable size and vertical breadth, frequently executing experience and customer journey transformations for mid-to-large enterprises similar to Walker's client base.
Emerging players
- InMoment: InMoment is an XM platform and services provider that combines software with experience improvement consulting, overlapping with Walker's CX/EX advisory capability while pursuing a distinct platform stack.
- Medallia: Medallia is a competing XM platform whose certified partner ecosystem competes with the Qualtrics Partner Network in which Walker sits; their partner consultancies overlap directly with Walker's service offering.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
Walker Information social profiles
Digital presenceWalker Information financial estimates
Financial estimateRevenue estimate
Valuation estimate
Walker Information leadership team
Management profileNumber of profiles
Walker Information funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Walker Information M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Walker Information
What does Walker Information do?
Walker Information provides Experience Management (XM) consulting services that help enterprise clients leverage the Qualtrics XM platform for customer experience (CX), employee experience (EX), and patient experience (PX) initiatives. The firm delivers strategy, implementation, analysis, and ongoing advisory services to turn XM data into actionable direction and to drive organizational change across industries such as consumer goods, financial services, government, healthcare, retail/hospitality, and technology/telecom.
Is Walker Information a public or private company?
Walker Information is a private company. It is classified as unknown and is currently operating.
When was Walker Information founded?
Walker Information was founded in 1940. It employs 51 to 100 people.
Where is Walker Information based?
Walker Information is headquartered in Indianapolis, United States, in the North America region.
How does Walker Information make money?
One revenue line is on record: professional Services.
Who are Walker Information's main competitors?
Broad incumbents on record are TTEC (ttec.com), Accenture, Concentrix, Qualtrics and Deloitte (Deloitte Digital). Direct peers are Maritz (formerly MaritzCX), Slalom and West Monroe. Emerging players are InMoment and Medallia.
Does Walker Information have an API?
No public API is recorded for Walker Information.