Deloitte Digital France

What Deloitte Digital France does

Deloitte Digital France is the digital experience and transformation service line of Deloitte SAS, the French member firm of Deloitte Touche Tohmatsu Limited (DTTL). It delivers project-based professional services spanning seven core capabilities: Customer Strategy, Advertising, Marketing, Sales, Digital Commerce (B2B and B2C), Service, and Digital Product. The offering combines creative design, data, and technology expertise, executed by architects, creatives, and engineers working across the broader Deloitte network of 47 global studios. The firm targets large enterprise clients through consultative, high-touch sales engagements, with its primary distribution channels being direct enterprise sales and co-marketing through technology alliance partners.

The underlying technology stack is built primarily on partner platforms rather than proprietary infrastructure: Salesforce (including the Agentforce AI agent platform, with 32 implementation projects completed), Adobe (Experience Cloud), Shopify (commerce), MuleSoft (integration), and Sprinklr (customer experience management). Its AI capabilities center on generative AI for marketing and e-commerce personalization, AI agents built on Salesforce Agentforce for autonomous multi-step customer interactions, and natural language processing for customer communications. The firm was recognized as a Leader in the 2025 Gartner Magic Quadrant for Digital Experience Services.

Deloitte Digital France generates revenue through professional services engagements — custom project quotes based on scope, duration, and team composition — rather than disclosed pricing tiers or product subscriptions. As a service line within Deloitte SAS, it benefits from the parent's global brand, cross-selling across Deloitte's advisory, tax, and audit practices, and the integrated methodology of the broader Deloitte network. Notable enterprise case studies include Intel (personalized UX), New Balance (e-commerce boutique), Adobe (personalization), and Sprinklr (customer experience partnership). The firm has no public pricing, no standalone financials, and no independently disclosed headcount for the Digital service line within France.

Name

Deloitte Digital France

Legal name

Deloitte SAS

Website

https://deloittedigital.fr

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Deloitte Digital France is the digital transformation and customer experience service line of Deloitte SAS, offering enterprise clients consulting, design, e-commerce, and AI-agent implementation across seven core capabilities, delivered through global studios and alliances with Adobe, Salesforce, Shopify, and Sprinklr.

Ownership category

akta.pro rank

Product category

Digital Transformation Consulting

NAICS

Management Consulting Services (54161), Advertising Agencies (54181), Computer Systems Design Services (541512)

SIC

Services-Management Consulting Services (8742), Services-Advertising Agencies (7311), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Digital Strategy & Transformation (BPAHAEAA)

akta.pro secondary industries

Customer Experience (CX) & Digital Experience (BPAHAEAC), Integrated Full-Service Creative Agencies (MPAAAAAA)

Keywords

• Digital transformation services
• Customer experience consulting
• Digital commerce solutions
• Enterprise marketing services
• AI integration consulting

Headquarters

HQ city

La Défense

HQ country

France

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Professional Consulting Services: Deloitte Digital generates revenue through project-based professional services engagements, combining strategy, creative, technology, and implementation services. The firm operates as part of the broader Deloitte network, delivering custom digital transformation, customer experience, and technology implementation projects to enterprise clients.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Deloitte Digital France is the digital agency arm of Deloitte SAS in France, providing consulting, design, and implementation services across seven core expertise areas: Customer Strategy, Advertising, Marketing, Sales, Digital Commerce (B2B and B2C omnichannel), Service, and Digital Product. The firm combines architects, creatives, and engineers to deliver digital transformation and customer experience projects for enterprise clients, integrating generative AI and AI agents (Agentforce, 32 projects delivered) with technology platforms such as Adobe, Salesforce, Shopify, Sprinklr, and MuleSoft.

Product overview

Deloitte Digital France offers a comprehensive digital services portfolio organized as seven core service areas: Customer Strategy (strategic consulting), Advertising, Marketing, Sales, Digital Commerce (B2B/B2C omnichannel), Service (customer experience), and Digital Product. The offering combines human expertise (architects, creatives, and engineers in 47 global studios) with AI capabilities, including proprietary Agentforce AI agents for autonomous customer interactions and GenAI for e-commerce transformation. The services are delivered through technology alliances with Adobe, MuleSoft, Salesforce, Shopify, and Sprinklr, and Deloitte is recognized as a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Services.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Strategy Strategic consulting services that transform customer challenges into business victories, including customer experience design and commercial transformation for enterprise clients.
• Advertising Customer engagement services for brand building and stimulation of acquisition and loyalty, designed for enterprise marketers.
• Marketing Creative, design, data, and technology services to enhance marketing competitiveness, including AI-powered marketing strategy and generative AI integration for enterprise clients.
• Sales Next-generation sales team definition and enablement services to increase sales performance for enterprise clients.
• Digital Commerce Omnichannel B2B and B2C e-commerce solutions for enterprise clients, including generative AI-powered e-commerce transformation and digital commerce platforms delivered with alliance partners such as Shopify and Adobe.
• Service (Customer Service) Customer and employee experience improvement through intelligent and easy-to-use solutions, powered by AI agents (Agentforce) for enterprise clients.
• Digital Product Experience-focused design services to connect the entire enterprise, including accessible digital product and service design for enterprise clients.
• AI Agents (Agentforce) Implementation Implementation service for AI agent technology enabling autonomous multi-step actions in customer service, marketing, and commerce with limited human intervention, built on the Salesforce Agentforce platform. Delivered across 32 enterprise client projects.

Quantifiable outcome

• 32 Agentforce projects successfully delivered

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• AdobecoreTechnology or IntegrationAdobe is featured as a premier alliance partner, with specific case studies showing how Adobe places personalization at the forefront of e-commerce. The partnership focuses on digital commerce and marketing transformation solutions leveraging Adobe's Experience Cloud platform.
• SalesforcecoreTechnology or IntegrationSalesforce is featured as a key alliance partner with significant implementation expertise, including 32 Agentforce projects completed. The partnership enables intelligent customer service and sales transformation solutions.
• ShopifycoreTechnology or IntegrationShopify is featured as an alliance partner for e-commerce solutions, enabling omnichannel B2B and B2C commerce implementations.
• SprinklrcoreTechnology or IntegrationSprinklr partnership showcased through a case study celebrating one year of collaboration, delivering optimized and personalized customer experience solutions. The partnership demonstrates integrated customer experience management capabilities.
• MuleSoftcoreTechnology or IntegrationMuleSoft is featured as an alliance partner for integration and interoperability solutions, enabling seamless connectivity across enterprise systems.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Valtech: Global digital agency focused on experience platforms, commerce, and data. Competes with Deloitte Digital France particularly in European mid-market and enterprise commerce and customer experience engagements.
• EPAM Systems: Digital transformation services and product engineering company. Competes in enterprise digital engineering, customer experience platforms, and commerce implementations, increasingly relevant as agentic AI deployment scales.
• Publicis Sapient: Digital transformation consultancy within the Publicis group. Competes head-to-head with Deloitte Digital in digital strategy, commerce (Shopify, Salesforce), and customer experience engagements for enterprise clients.
• IBM Consulting (IBM iX): IBM's experience design and digital transformation practice. Competes in similar enterprise digital experience services with comparable technology alliances (Adobe, Salesforce) and global delivery footprint.
• Accenture Song: Accenture's digital creative and experience design arm. Directly competes with Deloitte Digital across customer experience, commerce, and marketing transformation for the same enterprise client base with comparable global delivery scale and tier-1 platform alliances.
• Capgemini Invent: Digital innovation and transformation arm of Capgemini. Overlaps directly with Deloitte Digital France in European enterprise digital transformation, customer experience, and platform implementation projects.
• Thoughtworks: Technology consultancy specializing in digital transformation and software engineering. Overlaps with Deloitte Digital's strategy-to-implementation model, particularly in commerce platforms and customer experience engineering.
• Slalom: Consultancy delivering strategy, technology, and transformation services. Overlaps in customer experience, cloud/data, and enterprise digital transformation, with growing Salesforce and Adobe delivery practices.

Broad incumbents

• McKinsey Digital (QuantumBlack): McKinsey's digital transformation practice. Competes on the strategy and transformation advisory layer that often precedes Deloitte Digital's implementation work, frequently appearing on the same enterprise RFPs.
• PwC Digital Services: Digital and technology consulting arm of PwC, one of the Big Four. Competes with Deloitte Digital through cross-sell from audit/tax practices and offers overlapping customer transformation and platform implementation services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/deloittedigi_fr
• LinkedInlinkedin.com/company/deloitte-digital

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Deloitte Digital France