iCareManager

What iCareManager does

iCareManager (iCM) is a cloud-based, all-in-one Electronic Health Record (EHR) and service management platform purpose-built for Intellectual and Developmental Disabilities (IDD) providers, assisted living facilities, long-term care operators, and human services organizations. The platform consolidates 50+ integrated modules — including PCP/ISP planning, eMAR, ePrescribing, incident reporting, nursing assessments, integrated staff training, attendance and billing, fleet management, and behavior support plans — into a single system accessible via desktop, tablet, and native iOS/Android mobile apps. It is hosted on Microsoft Azure and Amazon AWS infrastructure with AES-256 encryption, SOC 2 Type II and HIPAA certifications, and supports NCCHC and ACA compliance for correctional health deployments.

The company is privately held as iCareManager, LLC, incorporated in Maryland, and operates as a founder-owned business co-led by CEO Kamal Sheikh and COO Babar Nawaz, with a CMO (MD) and VP of Growth & Revenue on the executive team. Its business model is subscription-based SaaS priced per active individual served — not per seat — with most modules bundled into the base monthly fee and limited module-based add-ons or customizations carrying additional charges. Go-to-market is sales-led, combining direct enterprise field sales for large IDD provider networks with inside sales for mid-market accounts, supported by a dedicated Systems Implementation team, self-serve demos, content marketing, webinars, and case studies. In 2025 iCM launched an AI companion suite (LifePlan.ai, iddbilling.ai, emar.ai, emrgen.ai) targeting predictive analytics, billing automation, medication administration, and EMR generation, layered on top of the core EHR. The platform serves 15,000+ providers across 30+ U.S. states, supporting 30,000+ individuals with 15,000+ active staff users, with a customer base composed primarily of nonprofit IDD and human services organizations.

Name

iCareManager

Legal name

iCareManager, LLC

Website

https://icaremanager.com

Company type

Private

Founded year

2011

Operating status

Operating

Short description

iCareManager is a cloud-based, all-in-one EHR platform purpose-built for IDD providers, assisted living facilities, long-term care operators, and human services organizations, offering 50+ integrated modules plus a 2025-launched AI companion suite across 30+ U.S. states.

Ownership category

akta.pro rank

Product category

Electronic Health Records (EHR) Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

EHR Implementation, Optimization, Training & Managed Services (HLACAAAL)

akta.pro secondary industry

Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP) (HDAEAGAD)

Keywords

• Electronic health records
• IDD provider software
• Long-term care EHR
• Assisted living software
• Human services platform

Headquarters

HQ city

Clarksville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription SaaS License: Monthly subscription-based pricing model for cloud-based EHR software. Pricing is based on the number of active individuals in the system. Customers receive unlimited users, facilities, and programs at no extra cost.
2. Module-Based Add-ons: Most modules are included in the base subscription cost. However, certain modules may have additional fees associated with them. Customizations may also involve additional costs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

iCareManager is a cloud-based, all-in-one Electronic Health Record (EHR) and service management platform purpose-built for IDD (Intellectual and Developmental Disabilities) providers, assisted living facilities, long-term care organizations, case management agencies, and other human services organizations. The platform consolidates 50+ integrated modules including person-centered planning, eMAR, ePrescribing, incident reporting, nursing assessments, attendance and billing, staff training, and behavioral health tracking, with AI-powered companion products (LifePlan.ai, iddbilling.ai, emar.ai, emrgen.ai) for analytics, billing, medication administration, and EMR generation.

Product overview

iCareManager is a cloud-based, all-in-one EHR platform for IDD (Intellectual and Developmental Disabilities) providers, Assisted Living, Long-Term Care, and Human Services organizations. The platform offers 50+ integrated modules within a single system including: PCP/ISP (Person-Centered Support Plans), Incident Reporting, Internal Messaging, Alerts & Notification, Integrated Staff Training, ePrescribing & Lab, Nursing & Assessments, eMAR (Electronic Medication Administration), Attendance & Billing, Appointments, Staff Time and Attendance, Fleet Management, Sites & Locations Management, BIRT (Business Intelligence Reporting), CareTracker, Staffing, Mobile App, Leads Management, and Behavioral Health modules (BSPs, ABC Reports). The platform also offers a suite of AI-powered companion products: LifePlan.ai for predictive analytics, iddbilling.ai for billing automation, emar.ai for medication administration, and emrgen.ai for EMR generation. All modules connect within one secure platform accessible across desktop, tablet, and mobile devices.

Differentiator

Problem solved

Functional benefit

Brands

• LifePlan.ai: AI-powered EHR analytics and life planning tool
• iddbilling.ai
• emar.ai
• emrgen.ai
• CareTracker

Products and services

• iCareManager (iCM) EHR Platform A cloud-based, all-in-one Electronic Health Record (EHR) and service management platform built specifically for IDD providers, assisted living, long-term care, and human services organizations. The platform centralizes person-centered planning, service documentation, medication management, goal tracking, and compliance reporting.
• LifePlan.ai AI-powered EHR analytics product that catches errors and optimizes care and support delivery using predictive analytics. Designed for IDD and human services providers as an AI companion to the main iCareManager platform.
• iddbilling.ai AI-powered billing solution for IDD providers automating billing processes and reducing administrative overhead. Integrated with iCareManager for streamlined claims processing and revenue cycle management.
• emar.ai AI-powered electronic medication administration record agent that assists with medication administration accuracy and automation. Integrated with iCareManager for enhanced medication safety and compliance.
• emrgen.ai AI-powered EMR generation product that assists with creating electronic medical records. Integrated with iCareManager for automated clinical documentation and records management.
• iCareManager Mobile App Fully responsive mobile application available on iOS and Android enabling real-time documentation and secure access to the EHR platform for DSPs, nurses, and administrators across any device.

Quantifiable outcome

• 95% training compliance achieved by PPEP after implementation
• +3 more outcomes

Named customers10 records

Segments12 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability5 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered core.

• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure partner providing secure, scalable hosting for the iCareManager platform. Azure offers robust physical and network protections meeting internationally recognized certifications including SOC 1/2/3 and FedRAMP.
• Amazon AWScoreTechnology or IntegrationCloud infrastructure partner alongside Azure providing scalable, reliable foundation for all customer data with robust security protections meeting global compliance standards.
• Authorize.netcoreTechnology or IntegrationPayment gateway partner for processing customer billing information including credit card transactions. Credit card data is transmitted and stored on Authorize.net servers, not in iCM databases.
• Pharmacy SystemscoreTechnology or IntegrationIntegration partnerships with pharmacy systems for placing and tracking medication orders. Prescription drug information is transmitted securely to pharmacies.
• EVV ProviderscoreTechnology or IntegrationElectronic Visit Verification system integrations ensuring accountability and compliance with Medicaid requirements for visit documentation.
• Billing SystemscoreTechnology or IntegrationIntegration partnerships with state billing systems and Medicaid billing platforms to simplify claims processing and ensure compliance.
• Payroll SystemscoreTechnology or IntegrationAutomated payroll integrations that ensure accuracy and save time by connecting staff attendance data with payroll processing.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Netsmart Technologies: Netsmart is a large, well-established EHR and care management platform serving behavioral health, IDD, and human services providers — directly overlapping iCareManager's IDD and case management customer base with myAvatar and other specialty suites.
• CentralReach: CentralReach provides practice management, EHR, and billing software purpose-built for autism and IDD providers — a closely comparable vertical-specialist serving the same IDD/ABA provider customer as iCareManager.
• Therap Services: Therap is a long-standing EHR/documentation platform dedicated to intellectual and developmental disability providers, state agencies, and case managers — a direct IDD-vertical competitor with similar module breadth.
• Foothold Technology (ContinuumCloud): Foothold Technology (now part of ContinuumCloud) offers an EHR for behavioral health, IDD, and substance use providers, closely matching iCareManager's clinical documentation, billing, and reporting capabilities for human-services agencies.
• Therapy Brands (Ensora Health): Therapy Brands (rebranded as Ensora Health) supplies EHR, practice management, and billing for behavioral health and IDD providers — directly comparable in customer segments, subscription SaaS model, and vertical focus.
• Qualifacts: Qualifacts provides EHR platforms (Credible, InSync, CareLogic) for behavioral health and human services organizations — directly comparable to iCareManager's mission to digitize documentation for IDD and behavioral health providers.
• MatrixCare: MatrixCare (a ResMed company) is a leading EHR for long-term care, assisted living, and home- and community-based services — directly overlapping iCareManager's assisted living and long-term care customer segments.
• ContinuumCloud: ContinuumCloud (formerly CoreCloud) delivers cloud EHR and workforce management for behavioral health, IDD, and human services organizations — directly comparable SaaS architecture, vertical specialization, and customer segments.

Broad incumbents

• PointClickCare: PointClickCare is a large, public-company incumbent EHR serving skilled nursing, senior living, and home care — a broader incumbent whose long-term care footprint overlaps with iCareManager's assisted living module set.

Emerging players

• Polaris EHR: Polaris EHR is an emerging IDD-specialized EHR platform serving smaller agencies — closely comparable vertical focus but smaller scale and narrower module breadth than iCareManager.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks3 records

Key highlights7 records

Customer concentration

• Xx.com/icaremanager
• YouTubeyoutube.com/@iCareManager-EHR
• Facebookfacebook.com/icmehr
• LinkedInlinkedin.com/company/icaremanager

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iCareManager